The meaning of success : perspectives of family business owners using word associations
- Authors: Scheepers, Jessica
- Date: 2015
- Subjects: Family-owned business enterprises , Success , Association tests , Content analysis (Communication)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9308 , http://hdl.handle.net/10948/d1018512
- Description: Despite family business researchers having worked towards an understanding of how family businesses obtain success or achieve satisfaction, much confusion and debate on how to define success still exist in the field. It is suggested that defining success in terms of a family business is problematic because even family members themselves have varying perceptions of success. This confusion and debate has in recent years led to an increase in research concerning the meaning of success in the context of family businesses. Defining success is necessary, because if family businesses do not know what success means and what they are working towards, they will not know what decisions to make in order to be successful. Against this background, the primary objective of this study was to establish the perceptions of the concept of success among family business owners. For the purpose of this study, a mixed methodology was adopted because the data was collected using a qualitative method but analysed using a quantitative method. This study used a free word association test – which is a qualitative projective technique – to collect the data, which was then analysed by means of summative manifest content analysis which is a quantitative research method. Convenience sampling was used to identify small business owners to undergo the word association tests. By means of these tests, 811 words/phrases were generated by the 50 small non-family and 51 small family business owners who participated in the study. Theoretical, data, investigator and methodological triangulation was used to ensure the validity of the study whereas credibility, transferability, dependability, confirmability and authenticity were applied to ensure its reliability. A coding framework was developed and several analyses were undertaken to summarise the data. The nature and position of the words/phrases recalled as well as the most frequently occurring words/phrases recalled were reported on. To determine whether significant differences exist between the different sample groups, Chi-square statistics were calculated to ascertain statistical significance and Craemer’s V statistics to establish practical significance. The findings of this study show that small non-family business owners mostly associate business success with non-financial indicators. These non-family business owners perceive a successful small business as one that is customer-focused, provides quality service and is characterised by discipline, drive and determination. Similarly, the findings show that the small family business owners participating in this study mostly associate family business success with words/phrases of a non-financial nature. The family business owners perceived a successful family business as one where, in addition to financial returns, discipline, drive and determination, as well as trust, honesty and hard work prevail. Even though both non-family and family business owner participants mostly recalled words/phrases of a non-financial nature, non-family business owners were mainly concerned with being customer-focused and proving quality, whereas family business owners focused more on values such as discipline, drive and determination as well as trust and honesty. Based on the perceptions of success among family business owners, a workable definition of “family business success” was formulated. Family business owners mainly perceive a successful family business as one where, in addition to financial returns, values such as discipline, drive and determination as well as trust, honesty and hard work prevail in the organisational culture of their businesses. Investigating the meaning of success in the field of family business has become a topic of growing interest. This study is one of the first in South Africa to adopt a qualitative dominant approach in attempting to overcome the lack of consensus, as well as to gain greater clarity regarding the way in which success is defined by family businesses. It is hoped that the results of this study will provide family business owners as well as practitioners and researchers in the field with a better understanding of what family business success entails. This understanding offers the potential to guide and improve goal-setting and strategic processes by family businesses, resulting in fewer family business failures and ultimately improving the South African economy.
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- Date Issued: 2015
An investigation into the factors influencing the levels of job satisfaction and organisational commitment of non-family employees working in family businesses
- Authors: Letele-Matabooe, Makatleho Julia
- Date: 2012
- Subjects: Family-owned business enterprises , Job satisfaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9277 , http://hdl.handle.net/10948/1594 , Family-owned business enterprises , Job satisfaction
- Description: Given the increasingly important role that non-family employees working in family businesses play in the success of these businesses, as well as the challenges they are faced with, it is surprising that little is known about their experiences in the family business. This study therefore was aimed at contributing to the more effective functioning of this important stakeholder group in South Africa by identifying the factors that impact on their levels of job satisfaction and organisational commitment in family businesses. As such the primary objective of this study was to identify the factors that impact on non-family employees’ levels of Job satisfaction and Organisational commitment to the family business in which they are employed. This study sought to incorporate prior findings and theories on job satisfaction and organisational commitment into a comprehensive theoretical model. In addition, support for these theories was sought in the literature. The literature review revealed three main categories of constructs, namely, relational-based, organisational-based and reward-based factors, as influencing the levels of Job satisfaction and Organisational commitment of non-family employees working in family businesses. Within these three categories, 15 independent variables were identified and hypothesised to influence the levels of the dependent variables Job satisfaction and Organisational commitment. Of the 15 independent variables, 6 were categorised as relational-based, another 6 as organisational-based and 3 as reward-based factors. All of the constructs in this study were clearly defined and operationalised. Operationalisation was done by using reliable and valid items sourced from measuring instruments used by prior studies. In addition, several items were selfgenerated items based on secondary sources. The convenience snowball sampling technique was used to identify respondents, and a structured questionnaire was made available to them. The data collected 280 usable questionnaires and was subjected to various statistical analyses. The validity and reliability of the measuring instrument was assessed by means of exploratory and confirmatory factor analyses, and Cronbach-alpha coefficients were confirmed for this purpose. v The 6 relational-based factors could not all be confirmed as initially intended. Of these factors, 5 were confirmed. Similarly, the organisational-based factors could not all be confirmed by the exploratory factor analysis. Four factors were confirmed in this regard. With regard to reward-based factors, these factors did not load as originally intended. Instead, a new factor (Job security and compensation) emerged. In this study, a number of statistical procedures were utilised to assess the relationships between the independent and dependent variables. These included descriptive statistics which was used to summarise the sample data. Pearson’s Product Moment Correlation was also undertaken to establish the relationship between the various factors under investigation. However, the main statistical procedure that was used to test the significance of the relationships hypothesised between the independent and dependent variables was the Multiple Regression Analysis (MRA). From the analysis, 7 submodels were identified and subjected to further testing. The following independent variables were identified as influencing the dependent variables in this study: Fairness; Personal needs alignment; Interpersonal relationships; Family harmony; Nature of the work; Working conditions; Job involvement; Governance; Job security and compensation. In addition, an Analysis of Variance (ANOVA) was performed to establish the influence that the various demographic variables could have on the dependent variables. The test included the use of Benferroni post-hoc test that was used to vi assess the statistical difference, while Cohen’s d-values were calculated to assess the practical significance between mean scores. Ownership of shares by non-family employees of the family business in which they are employed, the positions that these employees hold, as well as ethnicity of the respondents have been found to have an influence on the independent and dependent variables in this study. This study has empirically investigated the challenges non-family employees working in family businesses are faced with, and has thus added to the limited amount of family business literature on this valuable stakeholder group. The theoretical model developed in this study has made a significant contribution towards understanding the factors that influence the levels of job satisfaction and organisational commitment of these employees. This study therefore presents recommendations and suggestions to assist family business leaders/owners in attracting and retaining non-family businesses in such a way as to give them a sense of belonging and to enhance the performance of their businesses.
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- Date Issued: 2012