A strategy for the implementation of IT shared services at the Nelson Mandela University
- Authors: Mahlathini, Mkhosomhle
- Date: 2024-04
- Subjects: Information technology -- Management , Computer science -- Study and teaching , Education, Higher -- South Africa -- Data processing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64610 , vital:73771
- Description: Effectively managing information technology (IT) resources has become a significant concern for organizations, both large and small, as they conduct their business operations. IT governance, characterized as the decision-making process ensuring alignment with business strategy, optimal utilization of IT assets, and the effective management of risk and organizational value, plays a crucial role in addressing this concern. Within this landscape, an IT shared services model emerges as a strategic approach to develop, maintain, and deliver innovative services, thereby enhancing effective and efficient service delivery. This model is perceived to not only innovate services but also to liberate other departments, enabling them to focus on their core competencies. This study positions IT governance as a comprehensive umbrella process that guides the implementation of IT shared services. A well-guided implementation of IT shared services is anticipated to contribute significantly to the success of IT projects, ultimately benefiting all activities supported by these services. The implementation of shared IT services in academic tertiary institutions is not well documented or discussed. This study thus is done in such an academic context. This study focuses on developing a strategic framework for the implementation of IT Shared Services at tertiary education providers. The specific case study used for the development of the strategy is Nelson Mandela University. The scope of the project focuses on the development, proposal, and expert review of a strategy for implementing IT shared services effectively in alignment with Governance Practices. The practical implementation of the strategy falls beyond the scope of this study. , Thesis (MPhil) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
- Authors: Mahlathini, Mkhosomhle
- Date: 2024-04
- Subjects: Information technology -- Management , Computer science -- Study and teaching , Education, Higher -- South Africa -- Data processing
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/64610 , vital:73771
- Description: Effectively managing information technology (IT) resources has become a significant concern for organizations, both large and small, as they conduct their business operations. IT governance, characterized as the decision-making process ensuring alignment with business strategy, optimal utilization of IT assets, and the effective management of risk and organizational value, plays a crucial role in addressing this concern. Within this landscape, an IT shared services model emerges as a strategic approach to develop, maintain, and deliver innovative services, thereby enhancing effective and efficient service delivery. This model is perceived to not only innovate services but also to liberate other departments, enabling them to focus on their core competencies. This study positions IT governance as a comprehensive umbrella process that guides the implementation of IT shared services. A well-guided implementation of IT shared services is anticipated to contribute significantly to the success of IT projects, ultimately benefiting all activities supported by these services. The implementation of shared IT services in academic tertiary institutions is not well documented or discussed. This study thus is done in such an academic context. This study focuses on developing a strategic framework for the implementation of IT Shared Services at tertiary education providers. The specific case study used for the development of the strategy is Nelson Mandela University. The scope of the project focuses on the development, proposal, and expert review of a strategy for implementing IT shared services effectively in alignment with Governance Practices. The practical implementation of the strategy falls beyond the scope of this study. , Thesis (MPhil) -- Faculty of Engineering, the Built Environment and Technology, School of Information Technology, 2024
- Full Text:
- Date Issued: 2024-04
The effect of electronic human resources management on employee engagement levels across generational cohorts
- Grobbelaar, Angelique Louise
- Authors: Grobbelaar, Angelique Louise
- Date: 2021-04
- Subjects: Personnel management , Information technology -- Management , Employee motivation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51450 , vital:43278
- Description: The infrastructure and use of the Internet have developed rapidly in recent years, which propelled traditional human resources systems into a new electronic human resources (E-HRM) approach. This cannot, however, be regarded as a one-size-fits-all solution as employees across different generational cohorts are not all at the same comfort level with regard to operating such web-based applications. It is the researcher’s opinion that the latter may affect employee engagement as this appears to be the case within the researcher’s own organisation. Employee engagement is important in providing organisations with the competitive advantage required to operate in a highly competitive market. Employee engagement levels are far from ideal across many organisations, which require these organisations to identify solutions to raise overall engagement levels. With age rapidly becoming a more important diversity factor, it is imperative for managers to understand the effect of E-HRM on employee engagement across the generational cohorts to design the most beneficial HRM strategy for their organisation. The purpose of this study is to gain a better understanding on how generational cohorts are affected by the application of E-HRM programmes and to identify whether there are substantial variances between the engagement levels of the different generational cohorts in this context. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Grobbelaar, Angelique Louise
- Date: 2021-04
- Subjects: Personnel management , Information technology -- Management , Employee motivation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51450 , vital:43278
- Description: The infrastructure and use of the Internet have developed rapidly in recent years, which propelled traditional human resources systems into a new electronic human resources (E-HRM) approach. This cannot, however, be regarded as a one-size-fits-all solution as employees across different generational cohorts are not all at the same comfort level with regard to operating such web-based applications. It is the researcher’s opinion that the latter may affect employee engagement as this appears to be the case within the researcher’s own organisation. Employee engagement is important in providing organisations with the competitive advantage required to operate in a highly competitive market. Employee engagement levels are far from ideal across many organisations, which require these organisations to identify solutions to raise overall engagement levels. With age rapidly becoming a more important diversity factor, it is imperative for managers to understand the effect of E-HRM on employee engagement across the generational cohorts to design the most beneficial HRM strategy for their organisation. The purpose of this study is to gain a better understanding on how generational cohorts are affected by the application of E-HRM programmes and to identify whether there are substantial variances between the engagement levels of the different generational cohorts in this context. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
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