A critical assessment of the institutionalisation of Performance Management Systems in Local Government: a special focus on political office bearers and senior managers in O.R Tambo District Municipality
- Authors: Ndabeni, Mziwonke
- Date: 2014
- Subjects: Performance Management System
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11696 , http://hdl.handle.net/10353/d1015109 , Performance Management System
- Description: Service delivery is at the centre of South Africa’s developmental local government. Thus with such a high calling to development, local municipalities play an important role in enhancing development in their areas of jurisdiction. In the area under this study, the Local Government Department has initiated Performance Management as a response to the service delivery hardships and as a bottom up approach to socio economic development of their communities. In the view of Performance Management being used as a tool for enhancing Service delivery, the study therefore sought to discover the role that the Performance Management System is playing in the Local Municipality Development of O.R District. It also sought to find out the extent of support that has been afforded by government and other stakeholders within the context of the cooperative governance. To establish this, the researcher employed the quantitative approach guided by a primary research design. The review of primary data allowed for a close assessment of the Performance Management System in detail. Available data on PMS gave an easier task of assessing the impact of PMS in the district and the constraints they have faced so far. The findings from the study revealed that PMS in the district show a great potential for better performance if performance management systems were to be understood by all staff members of the municipality. It has been also observed that they lack information on performance management, proper finance management, and diversification and value addition for their service delivery so as to increase their competitiveness. It is imperative therefore to recommend further training on good Performance management skills and sourcing for employees and understanding new PMS. This form of support will go a long way in ensuring the sustainability of Performance Management System in the O.R. District Municipality. Keywords: Performance Management System, Political office bearers and Senior Manager O.R District.
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- Date Issued: 2014
Assessing the effectiveness of public participation in Integrated Development Planning processes in the King Sabata Dalindyebo Local Municipality, Province of the Eastern Cape
- Authors: Makhedama, Mputumeni
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11697 , http://hdl.handle.net/10353/d1015110
- Description: In order to eradicate the legacy of the past, the South African democratic government adopted a developmental approach to local government. This necessitated a commitment on the part of local government, through the Integrated Development Plan (IDP), in facilitating community participation by finding sustainable ways of meeting their social, economic and material needs and improving their quality of life. This study sought to assess the effectiveness of public participation in Integrated Development Planning processes in King Sabata Dalindyebo Local Municipality. The objectives of this study were; to identify and assess critical factors that determine the effectiveness of municipal IDP and to assess the effect of poor literacy skills on municipal participatory processes. In this study face-to-face interviews and focus group interviews were used to collect data. The findings revealed that the community had participated only in the first of the five phases of the IDP. The study recommended that the King Sabata Dalindyebo Local Municipality should streamline the needs identification and the needs prioritisation phases of the IDP processes so that the community can participate directly. The study also recommended that in order for the community to have an impact on IDP processes, capacity-building workshops be purpose-centred and responsive to any gaps in capacity challenges. The study further recommended that external service providers such as academic institutions should be utilised to capacitate communities to contribute effectively on municipal IDP processes. The study concluded that the municipality had not created an enabling environment for meaningful public participation, and had consequently limited the impact of community engagement on the IDP Guidelines which are proposed for public participation in all the phases of the IDP process.
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- Date Issued: 2014
The effectiveness of centralised human resource management on service delivery: a case of Bedford Hospital, Department of Health, Province of the Eastern Cape
- Authors: Ncebakazi, Frances Qalase
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11683 , http://hdl.handle.net/10353/d1013557
- Description: The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The Eastern Cape Department of Health centralised Human Resource functions from the facilities to the provincial office. This according to the provincial office was to address the over expenditure on Compensation of employees that was highlighted by the Auditor General report of 2008/2009. The researcher was of the opinion that various issues of concern were over looked by the provincial office before or during the implementation of the centralisation of HRM. The primary objective of this study was to examine the effectiveness of the centralisation of HRM on service delivery in the ECDoH and Bedford hospital. The secondary objective was to find out what centralisation is and its implications. Lastly, to develop recommendations which address the outcomes of the study. Purposive sampling was used to identify key informants from Bedford hospital and the provincial office. Interview questions were used to collect data from both respondents. The study examined both responses and grouped them into themes. The findings did not imply that centralisation does not improve service delivery but have indicated a lack of service delivery focus on the part of the provincial office. The research has also revealed that amongst the challenges identified, there were those that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.that were key challenges. The researcher was of the opinion that addressing those key generic challenges would minimise all other challenges and improve service delivery. Lack of communication on organisation strategies and lack of Monitoring and Evaluation systems were identified as key challenges that cut across the entire ECDoH. The study has recommended that the provincial office should improve on communication strategies with the facilities whenever decisions are taken. Secondly, to develop M&E systems in order to ensure that performance standards are monitored and evaluated. This according to the researcher would improve service delivery in the ECDoH and Bedford hospital.
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- Date Issued: 2014
The effectiveness of tender practises in municipal supply chain management: an exploration of two municipalities in Amathole District Municpality in the Eastern Cape province (2009-2012)
- Authors: Ngqase, S A
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1119 , vital:26527
- Description: The tendering process is central to acquisition of public services and goods in all over South Africa. Municipalities and government institutions just like any private institution need to buy products and services in order to perform their functions effectively. But the procurement function has not been an easy one for the government with the tender process being slow and not transparent which can lead to a process of selling invoices taking up to three months, potentially destroying small businesses. The primary objective of the study therefore, is to find the causes of nepotisms, bribery, and corruption in tender practices in the two selected municipalities of the Amathole District and the factors that lead to delayed payments in the tender practices and further makes recommendations on how to eliminate such factors. The study used a mixed method approach research methodology which is a combination of qualitative and quantitative methods and included the two municipalities from the Amathole District Municipality, the Buffalo City Metropolitan Municipality and Nkonkobe Municipality, and used questionnaires and an interview to collect a data.
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- Date Issued: 2014
The role of intergovernmental relations in municipal integrated development planning: case of Buffalo City Metropolitan municipality, Eastern Cape
- Authors: Vongwe, Pumla Patricia
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1213 , vital:26536
- Description: The primary aim of this study was to assess the role of intergovernmental relations structures in municipal integrated development planning in Buffalo City Metropolitan Municipality. There are three spheres of government in South Africa, which include the national, provincial and local governments. These spheres are modelled to co-operate and support each other through the structures of intergovernmental relations (hereafter referred to as “IGR”). The IGR structures were given an institutional and statutory expression through the Intergovernmental Relations Framework Act 13 of 2005. The IGR structures are a set of formal and informal processes through which bilateral and multi-lateral co-operation can be achieved, thereby ensuring the existence of the three spheres of government. The study asserts that the Buffalo City Metropolitan Municipality lacks the co-ordination of integrated development planning (IDP) activities to promote proper and efficient service delivery. Section 41 of the Constitution of the Republic of South Africa (1996) (as amended), states that co-operation must establish or provide structures and institutions to promote and facilitate intergovernmental relations, and to provide for appropriate mechanisms and procedures to facilitate the settlement of intergovernmental disputes. The study adopted a mixed-method of research paradigms, in which both qualitative and quantitative research paradigms were utilized to assess the challenges facing the IGR structures at Buffalo City Metropolitan Municipality (hereafter referred to as “the municipality and BCMM”). The data were collected from a sample of 30 respondents – by carefully using judgmental and snowball sampling. Questionnaires, interviews, and documentary analysis were used as the sources of the data collection. The findings were analyzed, according to the same data collection techniques. The study found that there is legislation and structures to assist the municipality in directing integrated development planning (IDP) activities within the BCMM. The IDP involves a wide range of role players – from both inside and outside the municipality. The IGR structures are in existence; but they are non-performing, according to Intergovernmental Relations Framework Act 13 (2005) (hereafter referred to as “IGRFA”). There is a lack of political commitment in establishing the IGR structures, and a lack of information-sharing, and so forth. The study thus recommends that the BCMM should establish permanent and contractual positions; improve communication and information flow; establish a hierarchy of monitoring and evaluation systems and processes; and forge a strong partnership with the community-based organizations (hereafter referred to as “CBOs”) and the non-governmental organizations (hereafter referred to as “NGOs”). This would ensure that the IDP processes are linked to the councillors’ wards, and that the actions of programmes are known by the role players; thus this would focus on the participation and the co-ordination of the IGR structures.
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- Date Issued: 2014