An assessment of the role of the Speaker in the management of the National Assembly: the case of a democratic South Africa
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
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Implementation of constitutional values and principles in Cecelia Makiwane Hospital in the Eastern Cape Province
- Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
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The influence of ethical leadership in the municipal administration: a case of Nelson Mandela Bay Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
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Rethinking the role of councilors in a digital era governance:: a critical analysis of Shinyanga Municipality and Nzega District Council in Tanzania
- Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
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The implementation of National Core Standards with specific reference to clinical leadership: A case of Frere Hospital
- Authors: Rasi, Wandisa
- Date: 2021-06
- Subjects: Health facilities -- Standards , Health services administration -- Standards
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/21914 , vital:51842
- Description: BACKGROUND: Generally, many people in South Africa have difficulty accessing quality health services due to poor public service. Over 42 million citizens do not have health insurance and are growing sicker as they age. Health facilities, such as public health centers, are their only recourse. Health authorities in South Africa fail to monitor patient care effectively, as evidenced by their uninspiring record on patient experience. Anecdotes of poor patient experiences are extensive with the health ombudsman. The Office of Health Standards Compliance (OHSC) reports horrifying stories of patients sleeping on hospital floors due to the shortage of beds, patients unable to receive critical surgical treatment due to shortage of doctors, medical supplies and equipment failure or lack thereof. A few union protests have highlighted the poor quality of public healthcare. But it is not uncommon for South Africans to voice their displeasure over poor public healthcare. Health services are individualised and there is no specific interest group or community that is affected by this overall unpleasant experience. Indications of the growing public campaign against the deteriorating healthcare system may be as simple as the increasing number of medical legal claims. This study focuses on the implementation of national core standards with specific reference to clinical leadership. This study focuses on the implementation of national core standards with specific reference to clinical leadership. RESEARCH AIM: This research seeks to explore the effectiveness of the implementation of NCSs with specific reference to Clinical Leadership in Frere Hospital. It also wants to assess if the Frere hospital upholds the national core standards METHOD: qualitative research design was used in this study. Semi-structured, individual interviews were conducted. CONCLUSION: The researcher concluded that it is quite evident that the public health sector is complex and that environmental influence affect the ECDOH Functions within the health system. There is a relationship between clinical leadership and service delivery; now, to improve service delivery within the Frere hospital, strong leadership is needed to drive the change towards implementing the NCS. Ultimately, Frere hospital does not uphold the NCSs, and the staff needs to be educated on what is and how it can improve the hospital’s service delivery. RECOMMENDATIONS: Effective public leadership development, high performing and accountable leadership behavioural measurement at the most senior level at the Frere hospital is very empirical in driving effective delivery of services to patients. Effective Performance management, visible leadership role at all management levels. Performance appraisal system needs to be engineered to focus on performance and results. Recognition and Implementation of clinical leadership. Establish a culture and implementation of good governance principles in health institutions. Establish an institution based OHSC office that is visible and implement NCS through Batho Pele Principles. , Thesis (MPH) -- Faculty of Health Sciences, Public Health, 2021
- Full Text:
- Authors: Rasi, Wandisa
- Date: 2021-06
- Subjects: Health facilities -- Standards , Health services administration -- Standards
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/21914 , vital:51842
- Description: BACKGROUND: Generally, many people in South Africa have difficulty accessing quality health services due to poor public service. Over 42 million citizens do not have health insurance and are growing sicker as they age. Health facilities, such as public health centers, are their only recourse. Health authorities in South Africa fail to monitor patient care effectively, as evidenced by their uninspiring record on patient experience. Anecdotes of poor patient experiences are extensive with the health ombudsman. The Office of Health Standards Compliance (OHSC) reports horrifying stories of patients sleeping on hospital floors due to the shortage of beds, patients unable to receive critical surgical treatment due to shortage of doctors, medical supplies and equipment failure or lack thereof. A few union protests have highlighted the poor quality of public healthcare. But it is not uncommon for South Africans to voice their displeasure over poor public healthcare. Health services are individualised and there is no specific interest group or community that is affected by this overall unpleasant experience. Indications of the growing public campaign against the deteriorating healthcare system may be as simple as the increasing number of medical legal claims. This study focuses on the implementation of national core standards with specific reference to clinical leadership. This study focuses on the implementation of national core standards with specific reference to clinical leadership. RESEARCH AIM: This research seeks to explore the effectiveness of the implementation of NCSs with specific reference to Clinical Leadership in Frere Hospital. It also wants to assess if the Frere hospital upholds the national core standards METHOD: qualitative research design was used in this study. Semi-structured, individual interviews were conducted. CONCLUSION: The researcher concluded that it is quite evident that the public health sector is complex and that environmental influence affect the ECDOH Functions within the health system. There is a relationship between clinical leadership and service delivery; now, to improve service delivery within the Frere hospital, strong leadership is needed to drive the change towards implementing the NCS. Ultimately, Frere hospital does not uphold the NCSs, and the staff needs to be educated on what is and how it can improve the hospital’s service delivery. RECOMMENDATIONS: Effective public leadership development, high performing and accountable leadership behavioural measurement at the most senior level at the Frere hospital is very empirical in driving effective delivery of services to patients. Effective Performance management, visible leadership role at all management levels. Performance appraisal system needs to be engineered to focus on performance and results. Recognition and Implementation of clinical leadership. Establish a culture and implementation of good governance principles in health institutions. Establish an institution based OHSC office that is visible and implement NCS through Batho Pele Principles. , Thesis (MPH) -- Faculty of Health Sciences, Public Health, 2021
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Ethical leadership by the senior managers within the South African Police Services in Grahamstown cluster
- Mafele, Khayakazi Innocentia
- Authors: Mafele, Khayakazi Innocentia
- Date: 2020-10
- Subjects: South African Police Service , Management -- Moral and ethical aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19870 , vital:43604
- Description: SAPS has an organisational form of ethics that guides the police officials’ behaviour which is SAPS code of conduct and all SAPS members are expected to adhere to this code of conduct. The code of conduct provides that “each of the SAPS members is bound to create a safe and secure environment for all the citizens of the Republic of South Africa” (SAPS code of conduct). Ethical leadership is becoming more relevant; ethical leadership is an idea that appears to be uncertain and includes many diverse elements. The literature proposes that ethical leadership should be perceived as a view that is enabling people to do the right thing more than preventing people from doing the wrong thing. Current SAPS leadership must be able to make sure that SAPS become the professional and respected police agency to the citizens of the Republic of South Africa. This study sought to investigate the use of ethical leadership by the senior managers within the South African Police Service in the Grahamstown cluster. The study also investigated some of the various causes of corrupt practices among senior managers which resulted in the unethical behaviour in the South African Police Service. In this study, the purposive sampling technique was used to choose the participants and the following participants were interviewed: One Colonel as a cluster commander, two full Colonels as station commanders, two Lt Colonels and two Captains from Grahamstown and Joza stations. The study made the following recommendation: Senior officials at SAPS need to go through a capacity building programme so as to assist them to deal with challenges of ethics. It is very important to increase the detection of and punishment of corrupt acts in order to deter all officers from engaging in corrupt acts. Accountability is needed by senior officials and therefore the Independent Investigation Directorate (IPID) needs to be given more constitutional powers to be able to investigate the police in South Africa in order to make disciplinary recommendations in respect of members of the SAPS resulting from investigations conducted by the directorate. The enforcement of disciplinary procedures as guided by the code of conduct should be promoted and sustained. , Thesis (MPA) -- Faculty of Management and Commerce, 2021
- Full Text:
- Authors: Mafele, Khayakazi Innocentia
- Date: 2020-10
- Subjects: South African Police Service , Management -- Moral and ethical aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19870 , vital:43604
- Description: SAPS has an organisational form of ethics that guides the police officials’ behaviour which is SAPS code of conduct and all SAPS members are expected to adhere to this code of conduct. The code of conduct provides that “each of the SAPS members is bound to create a safe and secure environment for all the citizens of the Republic of South Africa” (SAPS code of conduct). Ethical leadership is becoming more relevant; ethical leadership is an idea that appears to be uncertain and includes many diverse elements. The literature proposes that ethical leadership should be perceived as a view that is enabling people to do the right thing more than preventing people from doing the wrong thing. Current SAPS leadership must be able to make sure that SAPS become the professional and respected police agency to the citizens of the Republic of South Africa. This study sought to investigate the use of ethical leadership by the senior managers within the South African Police Service in the Grahamstown cluster. The study also investigated some of the various causes of corrupt practices among senior managers which resulted in the unethical behaviour in the South African Police Service. In this study, the purposive sampling technique was used to choose the participants and the following participants were interviewed: One Colonel as a cluster commander, two full Colonels as station commanders, two Lt Colonels and two Captains from Grahamstown and Joza stations. The study made the following recommendation: Senior officials at SAPS need to go through a capacity building programme so as to assist them to deal with challenges of ethics. It is very important to increase the detection of and punishment of corrupt acts in order to deter all officers from engaging in corrupt acts. Accountability is needed by senior officials and therefore the Independent Investigation Directorate (IPID) needs to be given more constitutional powers to be able to investigate the police in South Africa in order to make disciplinary recommendations in respect of members of the SAPS resulting from investigations conducted by the directorate. The enforcement of disciplinary procedures as guided by the code of conduct should be promoted and sustained. , Thesis (MPA) -- Faculty of Management and Commerce, 2021
- Full Text:
The Effect of training and development on employee performance in the Buffalo City Municipality in the Eastern Cape of South Africa
- Authors: Adom, Richard Kwame
- Date: 2019-09
- Subjects: Employees -- Training of , Performance -- Management , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20153 , vital:45377
- Description: Training and development are regarded as significant tools for any organisation to achieve the target goals and objectives. These goals and objectives are heavily and highly dependent on its workforce. In the literature, it is well documented that many organisations invest in employees’ training and development to enhance their performance and the growth of the organisation. Many organisations, however, including the Buffalo City Municipality, regard training and staff development as needless expenditure, and always do little, or make no effort to improve employees’ technical know-how. Such actions incapacitate staff to adapt to the ever-changing working environment and rapid technological innovation. This study employed purposive sampling technique to draw a sample of 70 employees from a total of 150, through structured interviews and a self-administered questionnaire, to examine the effect of training and development on employees’ performance in the Buffalo City Municipality, situated in the Eastern Cape of South Africa. The findings of the study generally revealed that training and development does not only increase employees’ performance, but assists in developing the overall personality of employees by making them more productive through building their senses of teamwork, boosting the attitude of staff which is the most critical component in attaining profit, and developing a cordial relationship and connectivity between management and the workforce. The study, therefore, recommended that the municipality, as a matter of urgency, earmarks a certain percentage of its resources for employees training and development, based on identified skills gaps to sharpen employees’ skills, competencies, capabilities and technical know-how, to capacitate them to cope with the ever-changing working environment and innovations, and to enhance their motivation, satisfaction and performance. , Thesis (MPA) -- Faculty of Management and Commerce, 2019
- Full Text:
- Authors: Adom, Richard Kwame
- Date: 2019-09
- Subjects: Employees -- Training of , Performance -- Management , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20153 , vital:45377
- Description: Training and development are regarded as significant tools for any organisation to achieve the target goals and objectives. These goals and objectives are heavily and highly dependent on its workforce. In the literature, it is well documented that many organisations invest in employees’ training and development to enhance their performance and the growth of the organisation. Many organisations, however, including the Buffalo City Municipality, regard training and staff development as needless expenditure, and always do little, or make no effort to improve employees’ technical know-how. Such actions incapacitate staff to adapt to the ever-changing working environment and rapid technological innovation. This study employed purposive sampling technique to draw a sample of 70 employees from a total of 150, through structured interviews and a self-administered questionnaire, to examine the effect of training and development on employees’ performance in the Buffalo City Municipality, situated in the Eastern Cape of South Africa. The findings of the study generally revealed that training and development does not only increase employees’ performance, but assists in developing the overall personality of employees by making them more productive through building their senses of teamwork, boosting the attitude of staff which is the most critical component in attaining profit, and developing a cordial relationship and connectivity between management and the workforce. The study, therefore, recommended that the municipality, as a matter of urgency, earmarks a certain percentage of its resources for employees training and development, based on identified skills gaps to sharpen employees’ skills, competencies, capabilities and technical know-how, to capacitate them to cope with the ever-changing working environment and innovations, and to enhance their motivation, satisfaction and performance. , Thesis (MPA) -- Faculty of Management and Commerce, 2019
- Full Text:
An assessment of the role of information and communication technology (ICT) in enhancing employee performance: a case-study of Nkonkobe local municipality
- Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
Assessing public administration implications of the use and disposal of agro-chemicals in A2 farms in Zimbabwe : a case study of Chirumhanzu District
- Authors: Matunhu, Viola
- Date: 2015
- Subjects: Agricultural chemicals , Hazardous waste treatment facilities , Pesticide waste
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26481 , vital:65471
- Description: This study is concerned with use and disposal of agro-chemical in A2 farms in Zimbabwe with specific reference to Chirumhanzu District. The study is located in the field of public administration. A transformational mixed research design was employed in the collection, analysis and interpretation of the field data. The study involved farm employees in 21 A2 farms that use agro-chemicals to enhance farm productivity. Non probability sampling techniques were employed to select the participating farms. Interviews, questionnaires, literature search, and observation where the main data collection instruments. A total of 150 purposively selected employees drawn from 21 participating farms participated in the study. The findings of this empirical study, which uses the terms I, the researcher, and the study interchangeably, were that there is poor use and management of agro-chemicals in the area. Most farm employees do not adhere to instructions on use and disposal of the chemicals and there is a weak monitoring and evaluation of the use and disposal of agro-chemicals on the farms. Yet, most of these chemicals are carcinogens. Farm employees need to be trained on personal and public health implications of poor management of agro-chemicals. Labels on containers that store chemicals need to be written in both English and vernacular, which is not the case in the district. Labels on most of the chemicals on the farms studied are written in English and technical terms are used. Although, most of the employees on the farms are literate, they find it difficult to understand the jargon on labels. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
- Authors: Matunhu, Viola
- Date: 2015
- Subjects: Agricultural chemicals , Hazardous waste treatment facilities , Pesticide waste
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26481 , vital:65471
- Description: This study is concerned with use and disposal of agro-chemical in A2 farms in Zimbabwe with specific reference to Chirumhanzu District. The study is located in the field of public administration. A transformational mixed research design was employed in the collection, analysis and interpretation of the field data. The study involved farm employees in 21 A2 farms that use agro-chemicals to enhance farm productivity. Non probability sampling techniques were employed to select the participating farms. Interviews, questionnaires, literature search, and observation where the main data collection instruments. A total of 150 purposively selected employees drawn from 21 participating farms participated in the study. The findings of this empirical study, which uses the terms I, the researcher, and the study interchangeably, were that there is poor use and management of agro-chemicals in the area. Most farm employees do not adhere to instructions on use and disposal of the chemicals and there is a weak monitoring and evaluation of the use and disposal of agro-chemicals on the farms. Yet, most of these chemicals are carcinogens. Farm employees need to be trained on personal and public health implications of poor management of agro-chemicals. Labels on containers that store chemicals need to be written in both English and vernacular, which is not the case in the district. Labels on most of the chemicals on the farms studied are written in English and technical terms are used. Although, most of the employees on the farms are literate, they find it difficult to understand the jargon on labels. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
An examination of human resource management strategies and their contribution to effective local government systems in Zimbabwe
- Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Authors: Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Date: 2015-01
- Subjects: Personnel management , Local government--Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24024 , vital:62299
- Description: The study sought to examine human resource management strategies and their contributions to effective local government systems in Manicaland, Zimbabwe. Local government in Zimbabwe, though being nearest to the people, is showing evidence of failure to discharge its mandate. Various factors have been used to explain the reasons behind local government‘s failures to provide services. None of these have touched on the role played by people management in ensuring local government performance. This was notwithstanding the fact that towards the last two decades of the twentieth century research emerged glorifying human resources as the source of organizational excellence. Consequently, being motivated by the fact that good people management strategies lead to excellent organizational performance, attention in this study focused on people management strategies in local government in Zimbabwe. The study adopted a mixed approach with a strong inclination towards qualitative methodology. The data was gleaned from documents from local authorities, interviews, focus group interviews and questionnaire surveys. The study focused on local authorities in Manicaland Province. The results of the study confirmed the existence of human resource management strategies in local authorities in Manicaland, Zimbabwe. The human resource management strategies have however not resulted in excellent performance of local authorities. The reason behind this is attributable to severe resource constraints. Excellent people management strategies were found to be on paper as there were no resources to support them. The dearth of resources in local authorities was found to be attributed to the economic, political, legal and social factors engulfing the local government system in Zimbabwe. Consequently, local government in Zimbabwe remain stressed and in dire need of a ―Lazarus moment‖. There is an engineer with skills to construct dams to quench the thirst souls in the city but there are no resources to construct the dams. The fireman‘s truck rushes to quench a fire outbreak only to arrive at the scene with no water. In view of this, the study recommends that the review of the local government legal framework be speeded up and more autonomy be granted to local authorities. Such a review would have a bearing on the notion of decentralization, democratization and consequently economic development. In addition, government must seriously consider setting aside a portion of its budget towards support of local authorities. v Where democratic ethos exists, there is transparency, accountability, the rule of law and responsiveness. The human resource in local government would in turn promote democracy and excellence. Other strategies such as granting of garnishing powers to local authorities as well as giving their police arresting would further nourish their resource base. When this happen people management strategies would contribute to effective local government systems in Zimbabwe. Further studies on the contribution of human resource management strategies in effective local government systems after the complete overhaul of the current legislative regime would nonetheless be of interest to researchers. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
- Authors: Mutongoreni, Noah Ariel https://orcid.org/0000-0002-6039-6241
- Date: 2015-01
- Subjects: Personnel management , Local government--Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24024 , vital:62299
- Description: The study sought to examine human resource management strategies and their contributions to effective local government systems in Manicaland, Zimbabwe. Local government in Zimbabwe, though being nearest to the people, is showing evidence of failure to discharge its mandate. Various factors have been used to explain the reasons behind local government‘s failures to provide services. None of these have touched on the role played by people management in ensuring local government performance. This was notwithstanding the fact that towards the last two decades of the twentieth century research emerged glorifying human resources as the source of organizational excellence. Consequently, being motivated by the fact that good people management strategies lead to excellent organizational performance, attention in this study focused on people management strategies in local government in Zimbabwe. The study adopted a mixed approach with a strong inclination towards qualitative methodology. The data was gleaned from documents from local authorities, interviews, focus group interviews and questionnaire surveys. The study focused on local authorities in Manicaland Province. The results of the study confirmed the existence of human resource management strategies in local authorities in Manicaland, Zimbabwe. The human resource management strategies have however not resulted in excellent performance of local authorities. The reason behind this is attributable to severe resource constraints. Excellent people management strategies were found to be on paper as there were no resources to support them. The dearth of resources in local authorities was found to be attributed to the economic, political, legal and social factors engulfing the local government system in Zimbabwe. Consequently, local government in Zimbabwe remain stressed and in dire need of a ―Lazarus moment‖. There is an engineer with skills to construct dams to quench the thirst souls in the city but there are no resources to construct the dams. The fireman‘s truck rushes to quench a fire outbreak only to arrive at the scene with no water. In view of this, the study recommends that the review of the local government legal framework be speeded up and more autonomy be granted to local authorities. Such a review would have a bearing on the notion of decentralization, democratization and consequently economic development. In addition, government must seriously consider setting aside a portion of its budget towards support of local authorities. v Where democratic ethos exists, there is transparency, accountability, the rule of law and responsiveness. The human resource in local government would in turn promote democracy and excellence. Other strategies such as granting of garnishing powers to local authorities as well as giving their police arresting would further nourish their resource base. When this happen people management strategies would contribute to effective local government systems in Zimbabwe. Further studies on the contribution of human resource management strategies in effective local government systems after the complete overhaul of the current legislative regime would nonetheless be of interest to researchers. , Thesis (PhD) -- Faculty of Management and Commerce, 2015
- Full Text:
Critical assessment of leadership skills in developmental local government: a case study of Buffalo City Municipality in the Eastern Cape
- Mnyatheli, Mbeko Bandla Sizasomzi
- Authors: Mnyatheli, Mbeko Bandla Sizasomzi
- Date: 2011-01
- Subjects: Leadership , Municipal government , Buffalo City (South Africa)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26175 , vital:64950
- Description: This study seeks to examine the nature and role of leadership, in pursuit of a suitable leadership for a Developmental Local Government environment. The aim of this study is to describe the nature of leadership, particularly in local government, and in public organization in general. The study begins by teasing out the various concepts and terminology attendant with leadership in this environment. The study further reviews relevant literature as basis for understanding and goes on to interrogate the general theories on leadership with a view to choose the best practice in leadership of a developmental local government. Central to its quest for answers, is the drive from the constitutional mandate, a developmental local government imposed to municipality by the constitution of the Republic of South Africa, (1996) arising out of the need to transform the South African local government from an erstwhile policy of racial segregation to a new democratic political dispensation fostering equity and access to services and resources for all citizens. The challenge for the new leadership therefore is how to deal, speedily with the huge disparities and socio-economic backlogs? What kind of leadership and what level of knowledge, skills and competencies are required and how soon can public goods and services be delivered to the satisfaction of the communities it serves? ‘Analysis of variance’ was used to analyse and interpret data collected. Literature on the difference between transactional and transformational leadership formed the basis of the findings. Finally, findings and conclusions were drawn. On the bases of these, recommendations for Buffalo City Municipality were presented. , Thesis (MPA) -- Faculty of Management and Commerce, 2011
- Full Text:
- Authors: Mnyatheli, Mbeko Bandla Sizasomzi
- Date: 2011-01
- Subjects: Leadership , Municipal government , Buffalo City (South Africa)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26175 , vital:64950
- Description: This study seeks to examine the nature and role of leadership, in pursuit of a suitable leadership for a Developmental Local Government environment. The aim of this study is to describe the nature of leadership, particularly in local government, and in public organization in general. The study begins by teasing out the various concepts and terminology attendant with leadership in this environment. The study further reviews relevant literature as basis for understanding and goes on to interrogate the general theories on leadership with a view to choose the best practice in leadership of a developmental local government. Central to its quest for answers, is the drive from the constitutional mandate, a developmental local government imposed to municipality by the constitution of the Republic of South Africa, (1996) arising out of the need to transform the South African local government from an erstwhile policy of racial segregation to a new democratic political dispensation fostering equity and access to services and resources for all citizens. The challenge for the new leadership therefore is how to deal, speedily with the huge disparities and socio-economic backlogs? What kind of leadership and what level of knowledge, skills and competencies are required and how soon can public goods and services be delivered to the satisfaction of the communities it serves? ‘Analysis of variance’ was used to analyse and interpret data collected. Literature on the difference between transactional and transformational leadership formed the basis of the findings. Finally, findings and conclusions were drawn. On the bases of these, recommendations for Buffalo City Municipality were presented. , Thesis (MPA) -- Faculty of Management and Commerce, 2011
- Full Text:
Rethinking water service delivery system in Zimbabwe: a case study of Kwekwe Municipality
- Authors: Mupindu, Wisemen
- Date: 2010
- Subjects: Water-supply -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24117 , vital:62379
- Description: This study examines the perceived scarcity of household water service delivery in the city of Kwekwe under the Midlands province of Zimbabwe. Kwekwe Municipality appears to be characterized by an erratic supply of clean water for household use. The city of Kwekwe has experienced an unreliable domestic water service delivery system since the beginning of this millennium. This study aims to investigate the causes of the problem, its extent, impact and what could be done to mitigate the problem. The study employs interviews, questionnaires, observations and document analyses to establish that population growth, ageing equipment, a lack of foreign currency and local funding, as well as a lack of expertise and of political will have contributed to the poor domestic water supply in the city of Kwekwe. The city of Kwekwe needs to commit itself to improving the current situation by involving the community, constructing more storage facilities, and by putting monitoring and evaluation mechanisms in place. The research design took the form of a case study of Kwekwe Municipality. A mixture of qualitative and quantitative research designs were used in this study. The qualitative/interpretivist approach was more dominant, allowing some overlapping with the quantitative/positivist paradigm whenever this was considered reasonable. The study sample consisted of a conveniently assembled sample of 120 respondents. The target population for the study comprised of 110 residents of Kwekwe urban and 10 Kwekwe City Municipality Water Authorities from the Works Department. This study focuses on the 4 residential areas of Kwekwe Municipality. The data collection instruments include questionnaires and focus group interviews. Electronically recorded, in-depth interviews were held with the water authorities and the consumers to establish their perceptions on the best practice of the water service delivery system in Zimbabwe. The data collection tools contained a preliminary section on the biological data of the respondents. All data was subjected to either qualitative or quantitative analysis techniques in order to strike a balance between the structured survey instruments and the anecdotes of the respondents. Quantitative data was analyzed using a Statistical Package for Social Sciences (SPSS), while qualitative data was subjected to document analysis which entailed classifying the data, extracting themes, identifying patterns, tallying and quantifying responses and making generalizations out of these patterns. This implies that the research methodology focused on the method, tools and techniques used to assist in achieving the objectives of the study and answering the research questions that the research seeks to address. The term research methodology is used, in this study, to refer to the philosophical assumptions, values, and theories which inform and underpin the way in which a particular research method is used. In this study, the case study research design was used as the operational framework for data gathering. The case study research method is essentially grounded in the interpretive research paradigm. To this end, the study sought the perceptions of both the consumers and the water authorities. The major finding of the study is that the ability of Kwekwe Municipality to provide household water service delivery to its consumers is slightly below average. However, there was a slight improvement in the household water service delivery but consumers are still remaining dissatisfied. Another finding, related to this one, was that the electricity deficiency cost the efficacy of Kwekwe Municipality in its provision of household water service delivery. The study proposes that more studies which seek to interrogate the domestic water service delivery system of the Zimbabwean Municipalities should be embarked upon by the state. The study also recommends that service delivery training programmes be implemented in order to enhance the competence of the water authorities. Furthermore, the study suggests that consumers be placed at the center of household water debates when policies, rules and regulations of the water service delivery system are formulated. Finally, the study implores that municipalities need to have their own reserves and generators for emergency cases during electricity power cuts. It is imperative that the water reservoirs constantly hold 4 days‟ worth of water capacity. The municipality of Kwekwe must refurbish the entire water reticulation system. Municipalities must carry out an audit of water meter readings and also confirm that all water meters are functional. Manpower to read the correct meter reading should be increased in number and must have reliable transport. , Thesis (PhD) -- Faculty of Management and Commerce, 2010
- Full Text:
- Authors: Mupindu, Wisemen
- Date: 2010
- Subjects: Water-supply -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24117 , vital:62379
- Description: This study examines the perceived scarcity of household water service delivery in the city of Kwekwe under the Midlands province of Zimbabwe. Kwekwe Municipality appears to be characterized by an erratic supply of clean water for household use. The city of Kwekwe has experienced an unreliable domestic water service delivery system since the beginning of this millennium. This study aims to investigate the causes of the problem, its extent, impact and what could be done to mitigate the problem. The study employs interviews, questionnaires, observations and document analyses to establish that population growth, ageing equipment, a lack of foreign currency and local funding, as well as a lack of expertise and of political will have contributed to the poor domestic water supply in the city of Kwekwe. The city of Kwekwe needs to commit itself to improving the current situation by involving the community, constructing more storage facilities, and by putting monitoring and evaluation mechanisms in place. The research design took the form of a case study of Kwekwe Municipality. A mixture of qualitative and quantitative research designs were used in this study. The qualitative/interpretivist approach was more dominant, allowing some overlapping with the quantitative/positivist paradigm whenever this was considered reasonable. The study sample consisted of a conveniently assembled sample of 120 respondents. The target population for the study comprised of 110 residents of Kwekwe urban and 10 Kwekwe City Municipality Water Authorities from the Works Department. This study focuses on the 4 residential areas of Kwekwe Municipality. The data collection instruments include questionnaires and focus group interviews. Electronically recorded, in-depth interviews were held with the water authorities and the consumers to establish their perceptions on the best practice of the water service delivery system in Zimbabwe. The data collection tools contained a preliminary section on the biological data of the respondents. All data was subjected to either qualitative or quantitative analysis techniques in order to strike a balance between the structured survey instruments and the anecdotes of the respondents. Quantitative data was analyzed using a Statistical Package for Social Sciences (SPSS), while qualitative data was subjected to document analysis which entailed classifying the data, extracting themes, identifying patterns, tallying and quantifying responses and making generalizations out of these patterns. This implies that the research methodology focused on the method, tools and techniques used to assist in achieving the objectives of the study and answering the research questions that the research seeks to address. The term research methodology is used, in this study, to refer to the philosophical assumptions, values, and theories which inform and underpin the way in which a particular research method is used. In this study, the case study research design was used as the operational framework for data gathering. The case study research method is essentially grounded in the interpretive research paradigm. To this end, the study sought the perceptions of both the consumers and the water authorities. The major finding of the study is that the ability of Kwekwe Municipality to provide household water service delivery to its consumers is slightly below average. However, there was a slight improvement in the household water service delivery but consumers are still remaining dissatisfied. Another finding, related to this one, was that the electricity deficiency cost the efficacy of Kwekwe Municipality in its provision of household water service delivery. The study proposes that more studies which seek to interrogate the domestic water service delivery system of the Zimbabwean Municipalities should be embarked upon by the state. The study also recommends that service delivery training programmes be implemented in order to enhance the competence of the water authorities. Furthermore, the study suggests that consumers be placed at the center of household water debates when policies, rules and regulations of the water service delivery system are formulated. Finally, the study implores that municipalities need to have their own reserves and generators for emergency cases during electricity power cuts. It is imperative that the water reservoirs constantly hold 4 days‟ worth of water capacity. The municipality of Kwekwe must refurbish the entire water reticulation system. Municipalities must carry out an audit of water meter readings and also confirm that all water meters are functional. Manpower to read the correct meter reading should be increased in number and must have reliable transport. , Thesis (PhD) -- Faculty of Management and Commerce, 2010
- Full Text:
Approach to National Health Workforce Planning for health service delivery in South Africa
- Authors: Mahlathi, Malixole Percival
- Date: 2009-12
- Subjects: Health planning , Rural health services , Labor turnover
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25216 , vital:64058
- Description: Although South Africa educates and trains many health professionals of various categories, it continues to experience relative and critical shortages of these professionals especially at its rural health facilities. It boasts more than 15 Faculties of Health Sciences which train a variety of health professionals. In addition to training for its own purposes, it also offers training for several countries in the Southern African Development Community. The burden of disease is considered to be high and increasing, complicated by the HIV and AIDS epidemic. In the light of these challenges it is necessary that South Africa engages in careful health workforce planning as a long term approach to solve shortage of health professionals and improving the delivery of health services. This study examines the health workforce planning approaches by the various Provincial Departments of Health and the student planning approaches by the Faculties of Health Sciences of the Higher Education Institutions that train health professionals. , Thesis (PhD) -- Faculty of Health Sciences, 2009
- Full Text:
- Authors: Mahlathi, Malixole Percival
- Date: 2009-12
- Subjects: Health planning , Rural health services , Labor turnover
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25216 , vital:64058
- Description: Although South Africa educates and trains many health professionals of various categories, it continues to experience relative and critical shortages of these professionals especially at its rural health facilities. It boasts more than 15 Faculties of Health Sciences which train a variety of health professionals. In addition to training for its own purposes, it also offers training for several countries in the Southern African Development Community. The burden of disease is considered to be high and increasing, complicated by the HIV and AIDS epidemic. In the light of these challenges it is necessary that South Africa engages in careful health workforce planning as a long term approach to solve shortage of health professionals and improving the delivery of health services. This study examines the health workforce planning approaches by the various Provincial Departments of Health and the student planning approaches by the Faculties of Health Sciences of the Higher Education Institutions that train health professionals. , Thesis (PhD) -- Faculty of Health Sciences, 2009
- Full Text:
Global leadership competencies in the industrial development zones in South Africa
- Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Authors: Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Date: 2009-06
- Subjects: Leadership -- South Africa , Industrialization
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24046 , vital:62312
- Description: In the literature reviewed a lack in leadership competencies to deal with globalisation and global trends within the South African organisation context (Fontyn, 2001; Tizard, 2001; Kriek, 2002) was identified which led to questions being raised on the prevalence of these essential global leadership competencies within South African transnational and global organisations. Realising the need for the development of an outwardly focused and globally competitive leadership model this study sought to investigate: The key generic leadership competencies relevant to globalisation The specific relevant leadership competencies and their prevalence within the industrial development zones Whether or not the surveyed individual competencies were significant and had an impact on global leadership competencies that rendered leaders capable of operating in a global environment. A multi-method research plan was followed in order to consolidate existing knowledge on global leadership competencies and then to expand upon that knowledge. The approach was preferred due to the lack of leadership competency research within Industrial Development Zones. The study consisted of a qualitative study leading to the assessment of the current state of knowledge and understanding of the global leadership competencies. This phase was aimed at stimulating a debate on the topic in preparation for the quantitative phase which investigated the prevalence of these global leadership competencies within the Industrial Development Zones. Through the literature review, fifteen global leadership competencies were identified and these formed the basis for the questionnaire used for data collection. This list of global leadership competencies should, however, not be seen as an exhaustive list as opinions varied on leadership competencies relevant to globalisation (Msomi, 2001; Rossouw & Bews, 2002). iv In the findings of this study: The respondents largely confirmed the prevalence of the global leadership competencies in the Industrial Development Zones. While there existed high internal consistency of the variables measured, the demonstration of the competencies by leaders in the Industrial Development Zones, as perceived by the respondents, was found to be largely insignificant and as such had no impact on global leadership competencies and the ability of the zones‟ leaders to operate in a global environment. The recommendations that ensue should, in view of the limitations cited, be implemented with caution as their generalisability might be limited. , Thesis (PhD) -- Faculty of Management and Commerce, 2009
- Full Text:
- Authors: Dweba, Zandisile Moses https://orcid.org/0000-0003-0001-1095
- Date: 2009-06
- Subjects: Leadership -- South Africa , Industrialization
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24046 , vital:62312
- Description: In the literature reviewed a lack in leadership competencies to deal with globalisation and global trends within the South African organisation context (Fontyn, 2001; Tizard, 2001; Kriek, 2002) was identified which led to questions being raised on the prevalence of these essential global leadership competencies within South African transnational and global organisations. Realising the need for the development of an outwardly focused and globally competitive leadership model this study sought to investigate: The key generic leadership competencies relevant to globalisation The specific relevant leadership competencies and their prevalence within the industrial development zones Whether or not the surveyed individual competencies were significant and had an impact on global leadership competencies that rendered leaders capable of operating in a global environment. A multi-method research plan was followed in order to consolidate existing knowledge on global leadership competencies and then to expand upon that knowledge. The approach was preferred due to the lack of leadership competency research within Industrial Development Zones. The study consisted of a qualitative study leading to the assessment of the current state of knowledge and understanding of the global leadership competencies. This phase was aimed at stimulating a debate on the topic in preparation for the quantitative phase which investigated the prevalence of these global leadership competencies within the Industrial Development Zones. Through the literature review, fifteen global leadership competencies were identified and these formed the basis for the questionnaire used for data collection. This list of global leadership competencies should, however, not be seen as an exhaustive list as opinions varied on leadership competencies relevant to globalisation (Msomi, 2001; Rossouw & Bews, 2002). iv In the findings of this study: The respondents largely confirmed the prevalence of the global leadership competencies in the Industrial Development Zones. While there existed high internal consistency of the variables measured, the demonstration of the competencies by leaders in the Industrial Development Zones, as perceived by the respondents, was found to be largely insignificant and as such had no impact on global leadership competencies and the ability of the zones‟ leaders to operate in a global environment. The recommendations that ensue should, in view of the limitations cited, be implemented with caution as their generalisability might be limited. , Thesis (PhD) -- Faculty of Management and Commerce, 2009
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