An assessment of records management practices in support of service delivery (in the Eastern Cape Province, South Africa): the case of Engcobo local municipality
- Authors: Mfula, Vuyelwa
- Date: 2019
- Subjects: Records -- Management Filing systems
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/16331 , vital:40710
- Description: The aim of this study was to assess records management practices in support of service delivery in Engcobo Local Municipality. This study sought to determine the type of records received, created and maintained by Engcobo Local Municipality, how records are processed for use in Engcobo Local Municipality, to what extend does the Records Management Practices in Engcobo Local Municipality comply with the legal and Regulatory requirements, and lastly what are the challenges faced by Engcobo Local Municipality and lastly to find out the impact of records management on service delivery The population of the study was 168 municipality workers and the sample of the study was 50 selected municipality workers who was representative of the whole population. This study employed a triangulated approach whereby the qualitative and the quantitative approaches were used. 35 survey questionnaires were distributed to the respondents and only 30 (thirty) were retained back for data analysis process and 15 indepth interviews were administered with the participants. The study employed purposive sampling in selecting the sample for the study based on the knowledge of the population. The study employed thematic analysis in analyzing the qualitative data. Thematic analysis allowed the researcher to discuss the common themes from the thick descriptions obtained from the municipality workers. Quantitative data from the semi structured questionnaires administered were analyzed using statistical methods 6 | P a g e (SPSS). The presentation of the findings was in the form of tables, graphs and piechats. The results revealed the Municipality does not have enough space for their records, due to continuous increase in technology, there is need for the municipality to upgrade its infrastructure to suit the standards of 21st century, shortages of skills within the municipality staff pose a big challenge to the development in the municipality and the system is bureaucratic in nature, long channels of communication. The study recommends that research should be extended to other Municipalities in the Eastern Cape to ensure that the management of records is harmonized to enhance service delivery, accountability and transparency in the Municipalities.
- Full Text:
- Date Issued: 2019
- Authors: Mfula, Vuyelwa
- Date: 2019
- Subjects: Records -- Management Filing systems
- Language: English
- Type: Thesis , Masters , M LIS
- Identifier: http://hdl.handle.net/10353/16331 , vital:40710
- Description: The aim of this study was to assess records management practices in support of service delivery in Engcobo Local Municipality. This study sought to determine the type of records received, created and maintained by Engcobo Local Municipality, how records are processed for use in Engcobo Local Municipality, to what extend does the Records Management Practices in Engcobo Local Municipality comply with the legal and Regulatory requirements, and lastly what are the challenges faced by Engcobo Local Municipality and lastly to find out the impact of records management on service delivery The population of the study was 168 municipality workers and the sample of the study was 50 selected municipality workers who was representative of the whole population. This study employed a triangulated approach whereby the qualitative and the quantitative approaches were used. 35 survey questionnaires were distributed to the respondents and only 30 (thirty) were retained back for data analysis process and 15 indepth interviews were administered with the participants. The study employed purposive sampling in selecting the sample for the study based on the knowledge of the population. The study employed thematic analysis in analyzing the qualitative data. Thematic analysis allowed the researcher to discuss the common themes from the thick descriptions obtained from the municipality workers. Quantitative data from the semi structured questionnaires administered were analyzed using statistical methods 6 | P a g e (SPSS). The presentation of the findings was in the form of tables, graphs and piechats. The results revealed the Municipality does not have enough space for their records, due to continuous increase in technology, there is need for the municipality to upgrade its infrastructure to suit the standards of 21st century, shortages of skills within the municipality staff pose a big challenge to the development in the municipality and the system is bureaucratic in nature, long channels of communication. The study recommends that research should be extended to other Municipalities in the Eastern Cape to ensure that the management of records is harmonized to enhance service delivery, accountability and transparency in the Municipalities.
- Full Text:
- Date Issued: 2019
Archives and Records Management Programmes in selected Universities in South Africa: A Study of University of Fort Hare and Rhodes University
- Authors: Somniso, Zoleka
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and information science)
- Identifier: http://hdl.handle.net/10353/18280 , vital:42248
- Description: The study investigates the Archives and Records Management Programmes (ARMP) in the University of Fort Hare (UFH) and Rhodes University (RU). The task of managing huge quantities of records and archives material is not an easy task when people have to use limited resources. The Research Objectives of the this study was to find out types of records created, received and maintained by university archives and records management programmes at University of Fort Hare and Rhodes University. Establish the available infrastructure for ARMP at the UFH and RU. Find out the legislative and regulatory frameworks that govern the ARMP at the UFH and RU. Identify challenges if there are any facing ARMP at the UFH and Rhodes University. Interviews and questionnaires were two research instruments used in this study to collect data; additional data was collected by reading relevant documents gathered on both institutions and on their website. In this study, the sample was 26 respondents from both universities. The study dealt with administrative staff who deal with records management: Records managers/Officers and Archivists at both institutions. viii Data collected was coded and analysed using Statistical Package for Social Sciences (SPSS) and the findings were presented using pie chart , graphs. The triangulation approaches involves using more than one method to collect data and it is a way of assuring the validity of research with variety of methods to collect data. Findings revealed that respondents were unaware of ARMP in the university. And also some of the findings were the infrastructural needs such as the Lack of records storage, space, Records Preservation facilities (RH, Light), Personnel Training and Development. The challenges facing ARMP in universities includes: a lack of programmes to manage records and archives material, absence of policy that regulates archives and records keeping in the universities understudy, the existing infrastructure at hand cannot meet the requirements for regulatory framework on records and archives management. Based on these challenges mentioned above, the study recommended that both institutions should improve their infrastructure as to be able to preserve the archival material. Training and retraining of staff among others should include use of technology, filing, records creation, maintenance and disposition
- Full Text:
- Date Issued: 2019
- Authors: Somniso, Zoleka
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Library and information science)
- Identifier: http://hdl.handle.net/10353/18280 , vital:42248
- Description: The study investigates the Archives and Records Management Programmes (ARMP) in the University of Fort Hare (UFH) and Rhodes University (RU). The task of managing huge quantities of records and archives material is not an easy task when people have to use limited resources. The Research Objectives of the this study was to find out types of records created, received and maintained by university archives and records management programmes at University of Fort Hare and Rhodes University. Establish the available infrastructure for ARMP at the UFH and RU. Find out the legislative and regulatory frameworks that govern the ARMP at the UFH and RU. Identify challenges if there are any facing ARMP at the UFH and Rhodes University. Interviews and questionnaires were two research instruments used in this study to collect data; additional data was collected by reading relevant documents gathered on both institutions and on their website. In this study, the sample was 26 respondents from both universities. The study dealt with administrative staff who deal with records management: Records managers/Officers and Archivists at both institutions. viii Data collected was coded and analysed using Statistical Package for Social Sciences (SPSS) and the findings were presented using pie chart , graphs. The triangulation approaches involves using more than one method to collect data and it is a way of assuring the validity of research with variety of methods to collect data. Findings revealed that respondents were unaware of ARMP in the university. And also some of the findings were the infrastructural needs such as the Lack of records storage, space, Records Preservation facilities (RH, Light), Personnel Training and Development. The challenges facing ARMP in universities includes: a lack of programmes to manage records and archives material, absence of policy that regulates archives and records keeping in the universities understudy, the existing infrastructure at hand cannot meet the requirements for regulatory framework on records and archives management. Based on these challenges mentioned above, the study recommended that both institutions should improve their infrastructure as to be able to preserve the archival material. Training and retraining of staff among others should include use of technology, filing, records creation, maintenance and disposition
- Full Text:
- Date Issued: 2019
Records management at Albany Museum, Grahamstown, Eastern Cape Province, South Africa
- Authors: Obileke , Ugonna Christiana
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17663 , vital:41133
- Description: This study is about records management at the Albany Museum in Grahamstown, in the Eastern Cape Province of South Africa. The objectives of the study were to find out the extent to which records management is practised; to find out what records management programme exist; to find out the infrastructure available for records management; and to identify the challenges, if any, facing records management in Albany Museum. The records life cycle and the records continuum formed the theoretical framework. The study adopted qualitative and quantitative research approaches. The state accountant, senior administrator, fossil excavator, receptionist and the postgraduate researcher formed the sample of the study. Quantitative data were coded and analysed using Microsoft Office Excel 2013 while the qualitative data were analysed using thematic analysis. The major findings showed that records management Albany Museum is very weak, which makes it difficult for the museum to derive or benefit from effective records management as well as experiencing delays in decision-making, loss and misplacement of records. Also, it was revealed that there was no personnel responsible for the records management. The study recommended for recruitment of personnel for records management in the museum to improve on records management as well as the development of a functioning records management program
- Full Text:
- Date Issued: 2019
- Authors: Obileke , Ugonna Christiana
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17663 , vital:41133
- Description: This study is about records management at the Albany Museum in Grahamstown, in the Eastern Cape Province of South Africa. The objectives of the study were to find out the extent to which records management is practised; to find out what records management programme exist; to find out the infrastructure available for records management; and to identify the challenges, if any, facing records management in Albany Museum. The records life cycle and the records continuum formed the theoretical framework. The study adopted qualitative and quantitative research approaches. The state accountant, senior administrator, fossil excavator, receptionist and the postgraduate researcher formed the sample of the study. Quantitative data were coded and analysed using Microsoft Office Excel 2013 while the qualitative data were analysed using thematic analysis. The major findings showed that records management Albany Museum is very weak, which makes it difficult for the museum to derive or benefit from effective records management as well as experiencing delays in decision-making, loss and misplacement of records. Also, it was revealed that there was no personnel responsible for the records management. The study recommended for recruitment of personnel for records management in the museum to improve on records management as well as the development of a functioning records management program
- Full Text:
- Date Issued: 2019
Records Management Programmes at the Walter Sisulu University, in South Africa: Case Study of Nelson Mandela Drive Campus
- Authors: Giba, Nozipho
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17575 , vital:41098
- Description: The main aim of this study was to investigate the status of records management programme at Walter Sisulu University (WSU) using the Nelson Mandela Drive Site of Mthatha Campus. In carrying out this study, four research objectives with thirtyseven (37) research questions were posed. Purposive Sampling was employed to sample 30 Administrative support staff. The instruments used for data collection were questionnaire and face to face interview. Twenty-nine (29) questionnaires out of the thirty (30) returned completed and five senior managers were interviewed face to face. Descriptive statistic was used to analyse the research questions on the questionnaire and thematic approach was used for analysing the response from the interviews. The major findings of the study revealed WSU fell below the requirements in terms of records management programme on maintaining records that document its business activities. Inadequate infrastructure, inadequacy regarding the desirable control of WSU records at each stage as required by the records life cycle framework was also found to be inadequate and limited knowledge of legal requirements regarding records management. Based on these findings, the following recommendations were made. Effort should be made to implement a Centralised control of Decentralised Registry System (Integrated Registry System), provision of training of staff, as well as proper infrastructural facilities.
- Full Text:
- Date Issued: 2019
- Authors: Giba, Nozipho
- Date: 2019
- Subjects: Records -- Management
- Language: English
- Type: Thesis , Masters , M.LIS
- Identifier: http://hdl.handle.net/10353/17575 , vital:41098
- Description: The main aim of this study was to investigate the status of records management programme at Walter Sisulu University (WSU) using the Nelson Mandela Drive Site of Mthatha Campus. In carrying out this study, four research objectives with thirtyseven (37) research questions were posed. Purposive Sampling was employed to sample 30 Administrative support staff. The instruments used for data collection were questionnaire and face to face interview. Twenty-nine (29) questionnaires out of the thirty (30) returned completed and five senior managers were interviewed face to face. Descriptive statistic was used to analyse the research questions on the questionnaire and thematic approach was used for analysing the response from the interviews. The major findings of the study revealed WSU fell below the requirements in terms of records management programme on maintaining records that document its business activities. Inadequate infrastructure, inadequacy regarding the desirable control of WSU records at each stage as required by the records life cycle framework was also found to be inadequate and limited knowledge of legal requirements regarding records management. Based on these findings, the following recommendations were made. Effort should be made to implement a Centralised control of Decentralised Registry System (Integrated Registry System), provision of training of staff, as well as proper infrastructural facilities.
- Full Text:
- Date Issued: 2019
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