Job engagement, Self-efficacy and Organisational citizenship behaviour among employees in selected insurance companies in the eastern cape province
- Authors: Ntshentshe, Sinazo
- Date: 2019
- Subjects: Organizational behavior -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape Management -- Employee participation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12502 , vital:39269
- Description: The present study investigated “Job engagement, self-efficacy and organisational citizenship behaviour among employees in an insurance company in the Eastern Cape province”. A research issue is emphasized and debated in details methodically. Social exchange theory (SET) and social cognitive theory (SCT were used in the study with the support of variable. Previous studies discovered and established the relationship between job engagement (JE) and organisational citizenship behaviour (OCB); as well as self-efficacy (SE) and organisational citizenship behavior; and all variables combined together. Hypothesis is formulated that used to achieve objectives. The study used quantitative research design. The sample (N=100) of the study consist of the employees in the selected insurance companies in Eastern Cape, province. The data was collected with the use of questionnaire method and analyses was done using Statistical Package for the social science.
- Full Text:
- Date Issued: 2019
- Authors: Ntshentshe, Sinazo
- Date: 2019
- Subjects: Organizational behavior -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Eastern Cape Management -- Employee participation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12502 , vital:39269
- Description: The present study investigated “Job engagement, self-efficacy and organisational citizenship behaviour among employees in an insurance company in the Eastern Cape province”. A research issue is emphasized and debated in details methodically. Social exchange theory (SET) and social cognitive theory (SCT were used in the study with the support of variable. Previous studies discovered and established the relationship between job engagement (JE) and organisational citizenship behaviour (OCB); as well as self-efficacy (SE) and organisational citizenship behavior; and all variables combined together. Hypothesis is formulated that used to achieve objectives. The study used quantitative research design. The sample (N=100) of the study consist of the employees in the selected insurance companies in Eastern Cape, province. The data was collected with the use of questionnaire method and analyses was done using Statistical Package for the social science.
- Full Text:
- Date Issued: 2019
Personality and Psychological Conditions in Relation to Job Engagement among Municipal Workers in the Eastern Cape Province, South Africa
- Authors: Mhlanga, Tatenda Shaleen
- Date: 2019
- Subjects: Job stress -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13729 , vital:39702
- Description: The efficiency of the public service delivery depends on the performance of the public employees. Due to high protest in the Eastern Cape due to poor service delivery, it is crucial to understand if the employees are engaged in doing their work. Although researchers have discovered many of the beneficial and positive consequences of job engagement, little is known about the multitude of antecedent factors that lead to employee engagement such as personality. The motivation of this study is to examine the relationship between the big five personality traits (openness to experience, conscientiousness, extraversion, agreeableness and neuroticism) and job engagement (physical, cognitive and emotional engagement) among municipal employees working in the six district municipalities of the Eastern Cape Province of South Africa. The study also looked at psychological conditions (availability, meaningfulness and safety) as a moderating factor between personality and job engagement. This contributes to the theoretical and conceptual knowledge of how job engagement can be enhanced through the hiring employees with certain personality traits and enhancing meaningfulness, safety and availability of psychological resources in the workplace. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the relationship between the study variables. An overall model of the study was also identified through which showed the relationship on the study variables. The study findings show that openness to experience, conscientiousness, extraversion, agreeableness had a positive relationship with job engagement while neuroticism has a negative relationship with job engagement. All psychological conditions had a positive correlation with job engagement and when combined with the big five personality traits they added more variance in job engagement. The results validate aspects of Kahn’s personal engagement model. v The study recommends managers to switch from an intervention-based focus to a selection-based focus as municipalities can maximize their resources by being able to better predict job success early in the selection process as opposed to trying to maximize performance on a continual basis through interventions. In addition, management practitioners should regularly measure and track employee engagement for the effectiveness of strategic efforts to increase employee engagement to be monitored and evaluated
- Full Text:
- Date Issued: 2019
- Authors: Mhlanga, Tatenda Shaleen
- Date: 2019
- Subjects: Job stress -- South Africa -- Eastern Cape Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13729 , vital:39702
- Description: The efficiency of the public service delivery depends on the performance of the public employees. Due to high protest in the Eastern Cape due to poor service delivery, it is crucial to understand if the employees are engaged in doing their work. Although researchers have discovered many of the beneficial and positive consequences of job engagement, little is known about the multitude of antecedent factors that lead to employee engagement such as personality. The motivation of this study is to examine the relationship between the big five personality traits (openness to experience, conscientiousness, extraversion, agreeableness and neuroticism) and job engagement (physical, cognitive and emotional engagement) among municipal employees working in the six district municipalities of the Eastern Cape Province of South Africa. The study also looked at psychological conditions (availability, meaningfulness and safety) as a moderating factor between personality and job engagement. This contributes to the theoretical and conceptual knowledge of how job engagement can be enhanced through the hiring employees with certain personality traits and enhancing meaningfulness, safety and availability of psychological resources in the workplace. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the relationship between the study variables. An overall model of the study was also identified through which showed the relationship on the study variables. The study findings show that openness to experience, conscientiousness, extraversion, agreeableness had a positive relationship with job engagement while neuroticism has a negative relationship with job engagement. All psychological conditions had a positive correlation with job engagement and when combined with the big five personality traits they added more variance in job engagement. The results validate aspects of Kahn’s personal engagement model. v The study recommends managers to switch from an intervention-based focus to a selection-based focus as municipalities can maximize their resources by being able to better predict job success early in the selection process as opposed to trying to maximize performance on a continual basis through interventions. In addition, management practitioners should regularly measure and track employee engagement for the effectiveness of strategic efforts to increase employee engagement to be monitored and evaluated
- Full Text:
- Date Issued: 2019
Personality in relation to work-family conflict among employees in a mining company in South Africa
- Authors: Ruzungunde, Vongai Sarah
- Date: 2019
- Subjects: Job stress Role conflict Work and family
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/17007 , vital:40809
- Description: The study set out to investigate how the Big Five personality traits related to work family conflict, taking into consideration the different forms of work family conflict within the mining industry. The study made use of the quantitative design, with the sample consisting of 270 respondents from the selected mine in South Africa. Probability sampling was used to select respondents from the whole population. Data was analysed using descriptive statistical analysis. To examine the association between variables, linear regression analysis was used. Confirmatory analysis was used to measure validity for work-family conflict (WFC). To measure the validity for personality; face validity, construct and content validity were used. Reliability was measured using the Cronbach alpha. The results of the study showed a significant negative relationship between the personality traits and WFC except for the agreeableness trait. The results also showed significant negative correlations with the different forms of WFC, except for the agreeableness trait. Further, the results showed that, when combined, personality traits had greater variance on the experiences of WFC than each of them separately. The findings of this study are helpful to the mining industry as they assist in the implementation of procedures and policies that will help to reduce WFC and its consequences in the work environment.
- Full Text:
- Date Issued: 2019
- Authors: Ruzungunde, Vongai Sarah
- Date: 2019
- Subjects: Job stress Role conflict Work and family
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/17007 , vital:40809
- Description: The study set out to investigate how the Big Five personality traits related to work family conflict, taking into consideration the different forms of work family conflict within the mining industry. The study made use of the quantitative design, with the sample consisting of 270 respondents from the selected mine in South Africa. Probability sampling was used to select respondents from the whole population. Data was analysed using descriptive statistical analysis. To examine the association between variables, linear regression analysis was used. Confirmatory analysis was used to measure validity for work-family conflict (WFC). To measure the validity for personality; face validity, construct and content validity were used. Reliability was measured using the Cronbach alpha. The results of the study showed a significant negative relationship between the personality traits and WFC except for the agreeableness trait. The results also showed significant negative correlations with the different forms of WFC, except for the agreeableness trait. Further, the results showed that, when combined, personality traits had greater variance on the experiences of WFC than each of them separately. The findings of this study are helpful to the mining industry as they assist in the implementation of procedures and policies that will help to reduce WFC and its consequences in the work environment.
- Full Text:
- Date Issued: 2019
Quality of work life and job embeddedness as predictors of turnover intentions among academic staff at selected Universities in the Eastern cape province of South Africa
- Authors: Tendai , Tichangwa
- Date: 2019
- Subjects: Employee retention Organizational behavior Work -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/19153 , vital:39873
- Description: Rapid higher education change in South Africa has adversely affected academics job experiences, resulting in high academic staff turnover. Despite the extant literature on the impact of higher education change, few studies have assessed how higher education change has influenced academics‟ quality of work life (QWL), job embeddedness (JE) and intention to quit (ITQ). This study investigated academic staff QWL and JE as predictors of their ITQ. A sample of 250 teaching staff (n = 250) was selected from two universities in the Eastern Cape province of South Africa using quota sampling. Data were gathered using questionnaires and analysed using descriptive (frequency distributions and measures of central tendency and variability) and inferential (Pearson correlation, significance testing and regression analysis) statistical methods. The findings confirmed the hypothesised significant negative relationships of QWL and JE with ITQ. Partial evidence suggested that QWL and JE combined explained significantly more ITQ variance than both variables did separately. JE did not moderate the QWL-ITQ association, but explained substantially greater variance in ITQ than QWL did. The sample registered high QWL and moderate JE and ITQ levels. Acceptable instrument validity and reliability were reported. The findings suggest that intrainstitutional factors somewhat mitigate the adverse effects of higher education change on academics‟ QWL, JE and ITQ and a need to enhance JE aspects, in particular, to reduce academic staff turnover intentions and behaviour. Recommendations are offered for future policy, research and practice.
- Full Text:
- Date Issued: 2019
- Authors: Tendai , Tichangwa
- Date: 2019
- Subjects: Employee retention Organizational behavior Work -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/19153 , vital:39873
- Description: Rapid higher education change in South Africa has adversely affected academics job experiences, resulting in high academic staff turnover. Despite the extant literature on the impact of higher education change, few studies have assessed how higher education change has influenced academics‟ quality of work life (QWL), job embeddedness (JE) and intention to quit (ITQ). This study investigated academic staff QWL and JE as predictors of their ITQ. A sample of 250 teaching staff (n = 250) was selected from two universities in the Eastern Cape province of South Africa using quota sampling. Data were gathered using questionnaires and analysed using descriptive (frequency distributions and measures of central tendency and variability) and inferential (Pearson correlation, significance testing and regression analysis) statistical methods. The findings confirmed the hypothesised significant negative relationships of QWL and JE with ITQ. Partial evidence suggested that QWL and JE combined explained significantly more ITQ variance than both variables did separately. JE did not moderate the QWL-ITQ association, but explained substantially greater variance in ITQ than QWL did. The sample registered high QWL and moderate JE and ITQ levels. Acceptable instrument validity and reliability were reported. The findings suggest that intrainstitutional factors somewhat mitigate the adverse effects of higher education change on academics‟ QWL, JE and ITQ and a need to enhance JE aspects, in particular, to reduce academic staff turnover intentions and behaviour. Recommendations are offered for future policy, research and practice.
- Full Text:
- Date Issued: 2019
The Moderating Influence of Psychological Empowerment in the relationship between Job Insecurity and Organizational Citizenship Behaviour among the Eastern Cape Department of Health Employees
- Authors: Nwokolo, Echezona E
- Date: 2019
- Subjects: Job security -- South Africa -- Eastern Cape Organizational commitment Employee assistance programs
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13881 , vital:39722
- Description: The unabated focus of many organizations on competition and profitability has amplified the threats of real or anticipated job loss resulting in the feelings of insecurity for employees about their job and future work life. The research investigated the role of psychological empowerment as moderator of the relationship between job insecurity and organizational citizenship behavior among the Eastern Cape Department of Health employees, in Eastern Cape Province of South Africa. The study adopted an exploratory and correlational research design to understand the relationships that exist between the study variables. Respondents were selected using convenience sampling technique, where a sample size of 357 respondents was selected from sample frame of 4847 employees. Seven-point and Five-point likert scale were used to measure the responses. The data analysis methods used include descriptive statistics, regression analysis, ANOVA and Structural Equation Modeling. The reliability, factor analysis and research hypotheses of the research instruments were tested using the aforementioned statistical techniques. The findings reveal a significant negative correlation between job insecurity and Organizational Citizenship Behaviour, a significant positive correlation between psychological empowerment and OCB. It also revealed that job insecurity and psychological empowerment combined account for a significant higher proportion of variance in OCB than any of the two separately, and that significantly and positively moderates the relationship between job insecurity and OCB. Recommendations to promote psychological empowerment in the organization in order to increase organizational citizenship behavior and decrease job insecurity among employees were suggested to leadership of the government departments, organizations and practicing managers.
- Full Text:
- Date Issued: 2019
- Authors: Nwokolo, Echezona E
- Date: 2019
- Subjects: Job security -- South Africa -- Eastern Cape Organizational commitment Employee assistance programs
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13881 , vital:39722
- Description: The unabated focus of many organizations on competition and profitability has amplified the threats of real or anticipated job loss resulting in the feelings of insecurity for employees about their job and future work life. The research investigated the role of psychological empowerment as moderator of the relationship between job insecurity and organizational citizenship behavior among the Eastern Cape Department of Health employees, in Eastern Cape Province of South Africa. The study adopted an exploratory and correlational research design to understand the relationships that exist between the study variables. Respondents were selected using convenience sampling technique, where a sample size of 357 respondents was selected from sample frame of 4847 employees. Seven-point and Five-point likert scale were used to measure the responses. The data analysis methods used include descriptive statistics, regression analysis, ANOVA and Structural Equation Modeling. The reliability, factor analysis and research hypotheses of the research instruments were tested using the aforementioned statistical techniques. The findings reveal a significant negative correlation between job insecurity and Organizational Citizenship Behaviour, a significant positive correlation between psychological empowerment and OCB. It also revealed that job insecurity and psychological empowerment combined account for a significant higher proportion of variance in OCB than any of the two separately, and that significantly and positively moderates the relationship between job insecurity and OCB. Recommendations to promote psychological empowerment in the organization in order to increase organizational citizenship behavior and decrease job insecurity among employees were suggested to leadership of the government departments, organizations and practicing managers.
- Full Text:
- Date Issued: 2019
The relationship between trait anxiety, job insecurity and intention to quit among employees at Raymond Mhlaba Local Municipality
- Authors: Kavi, Bongiwe Morida
- Date: 2019
- Subjects: Job security Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12337 , vital:39254
- Description: There is relatively limited research based on trait anxiety, job insecurity and intention to quit and the relationship thereof. Job insecurity and anxiety are all reported in this study and in literature to have negative mental, emotional and even physical health hazards. The general objective of this study was to determine the moderating effect of trait anxiety on the relationship between job insecurity and intentions to quit. This study was solely quantitative in nature. The sample consisted of 122 municipality employees. The results emanating from the research indicate that there is a statistically significant relationship between Trait anxiety, Job insecurity, and intention to quit among the sample of employees selected to participate in the research, which negatively influences job satisfaction, organisational commitment, job involvement and trust. The study also concluded that trait anxiety was a significant moderator to the relationship between job insecurity and employees’ intention to quit. However, adding job insecurity to trait anxiety did not significantly add unique variance in predicting intention to quit. Thus, adding job insecurity to trait anxiety as an additional predictor on intention to quit, results in a nonsignificant increase in the amount of variation. The findings will aid human resource officers, managers and practitioners who work with the objective of attracting, recruiting and retaining the best staff, the study recommends these stakeholders to continuously review the factors and aspects of the job that may invite the feeling of insecurity on the part of employees.
- Full Text:
- Date Issued: 2019
- Authors: Kavi, Bongiwe Morida
- Date: 2019
- Subjects: Job security Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12337 , vital:39254
- Description: There is relatively limited research based on trait anxiety, job insecurity and intention to quit and the relationship thereof. Job insecurity and anxiety are all reported in this study and in literature to have negative mental, emotional and even physical health hazards. The general objective of this study was to determine the moderating effect of trait anxiety on the relationship between job insecurity and intentions to quit. This study was solely quantitative in nature. The sample consisted of 122 municipality employees. The results emanating from the research indicate that there is a statistically significant relationship between Trait anxiety, Job insecurity, and intention to quit among the sample of employees selected to participate in the research, which negatively influences job satisfaction, organisational commitment, job involvement and trust. The study also concluded that trait anxiety was a significant moderator to the relationship between job insecurity and employees’ intention to quit. However, adding job insecurity to trait anxiety did not significantly add unique variance in predicting intention to quit. Thus, adding job insecurity to trait anxiety as an additional predictor on intention to quit, results in a nonsignificant increase in the amount of variation. The findings will aid human resource officers, managers and practitioners who work with the objective of attracting, recruiting and retaining the best staff, the study recommends these stakeholders to continuously review the factors and aspects of the job that may invite the feeling of insecurity on the part of employees.
- Full Text:
- Date Issued: 2019
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