An assessment of the role of the Speaker in the management of the National Assembly: the case of a democratic South Africa
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
- Authors: Lunyawo, Sipho
- Date: 2022-12
- Subjects: Legislative bodies -- South Africa -- Presiding officers , Mediation -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26742 , vital:65976
- Description: This study interrogates the role of the Speaker in the management of the National Assembly in post-apartheid South Africa. The major focus is on the tenure of the fifth Speaker which was marked with widespread parliament disruptions largely orchestrated by opposition parties. The research employed a qualitative secondary data methodology in which data was collected from secondary sources such as government documents and newspapers. Content analysis and critical discourse analysis were used to analyze data. The Study found that the Speaker plays a fundamental role in the management of the National Assembly. Nevertheless, the study also established that there are numerous challenges faced by the Speaker in the management of the National Assembly. The challenges include mediating the chaos and conflicts among members. The study also established the nature and causes of chaos in the House as well as the efforts put in place by the Speaker to encourage fair debate among MPs. The study concludes that the role of the Speaker in monitoring and regulating the House is crucial in ensuring that there is order in the House at any given time. This is also because the Speaker plays a fundamental role as the Peacekeeper of the House and this emanates from the Speaker’s role in the management of the House. Based on the findings and conclusions of the Study, three recommendations were put forward and these are; embracing a system where the Speaker is independent, introducing hefty penalties against deliberate misconduct, and the use of previous unfavorable incidents to amend the rules of the House. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-12
Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-09
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27275 , vital:66532
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-09
Clinical governance implementation challenges in the Department of Health, Mpumalanga, South Africa
- Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-09
- Authors: Maduna, Patrick Hawkins https://orcid.org/0000-0002-4926-1661
- Date: 2022-09
- Subjects: Clinical competence , Evidence-based medicine , Health services administration
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23600 , vital:58194
- Description: Clinical governance (CG) is the system through which health authorities are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which clinical excellence flourishes. South Africa is one of the countries where CG has not been successfully implemented. This study sought to explore the CG implementation challenges in the Mpumalanga province, South Africa. The study objectives included the seven pillars of CG. The study was a qualitative and exploratory, using purposive sampling technique to select study participants. A total of twenty-two (22) individuals were selected for the study. Semi-structured interviews were used for data collection. Each interview was transcribed verbatim by the researcher. Confidentiality was ensured through the coding of interviewee names. The content analysis technique was used for data analysis, using the study objectives as themes. The study found general lack of understanding of the concept of CG, poor performance of clinical audits, sub-standard clinical performance and effectiveness, poor clinical risk management, poor patient and public involvement in patient care, lack of evidence-based practice and research, inadequate training and development of healthcare workers, and sub-standard health information management across the department. The researcher recommends that the CG policy be prioritised by the Mpumalanga DOH, that systems be put in place to facilitate policy implementation, and that the departmental staff establishments at all levels, prioritise healthcare professionals in key leadership positions. In conclusion, there are numerous challenges that confront the Mpumalanga Department of Health regarding the implementation of clinical governance, requiring urgent attention. , Thesis (PhD) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-09
Implementation of constitutional values and principles in Cecelia Makiwane Hospital in the Eastern Cape Province
- Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
- Authors: Sigcau, Aviwe https://orcid.org/0000-0002-7409-8544
- Date: 2022-07
- Subjects: Hospitals--Administration , Health services administration--South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/23460 , vital:57736
- Description: This study aims to assess the implementation of the constitutional values and principles at Cecilia Makiwane Hospital: promoting professional ethics, efficient, effective, and economical use of resources, fairness, transparency, response to the people’s needs, and good human resources. The Constitutional values and principles champion democratic service in South Africa. It also encourages good governance through hospital employees implementing the Constitutional values and principles. The literature review reveals that there is a gap in the Implementation of the Constitutional values and principles in the hospitals due to the following challenges: many patients are still experiencing violations of their constitutional rights, shortages of drugs in hospitals, lack of equipment, poor infrastructure, corruption, freezing of posts, understaffing. The objectives of the study were: to assess the leadership values at Cecilia Makiwane hospital and determine their alignment with section 195 of the Constitution, to determine the implementation of the constitutional values and principles enshrined in chapter 10 of the Constitution, to examine the working conditions of the hospital, to evaluate the service quality at Cecilia Makiwane hospital., and to recommend measures and strategies that can be implemented to promote efficiency, effectiveness and economical use of resources at Cecilia Makiwane hospital. The study found that the implementation of the constitutional values and principles at Cecilia Makiwane hospital is not satisfactory. The findings show unethical leadership practices, and they put their interests first above the public needs. Regarding good human resources practices, the staff lacks career growth development programs, while promotion opportunities are influenced by nepotism and favouritism. The study recommends that for the hospital to be aligned to the constitutional values and principles, they need to provide training and workshops on the Public Service Code of Conduct, employ social theory for both management and staff, adopt communication strategies and teamwork, improve service impartiality, equity, effective time management performances, collaborative teamwork, accountability, and transparency. , Thesis (MA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-07
The influence of ethical leadership in the municipal administration: a case of Nelson Mandela Bay Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
Rethinking the role of councilors in a digital era governance:: a critical analysis of Shinyanga Municipality and Nzega District Council in Tanzania
- Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-10
- Authors: Linje, Anna Peter https://orcid.org/0000-0003-1990-3309
- Date: 2021-10
- Subjects: Internet in public administration , Information technology Political aspects
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21759 , vital:51749
- Description: This study endeavored to rethink the roles of councilors in a digital era governance. The essence of councils’ role according to Adams (2013), is that they are the only level of government with a legislative mandate for the well-being of people and responsive to local risks and opportunities. Therefore, it is important to rethink their roles as they require a full range of interactions which can now be facilitated by the use of digital potentials (Adams, 2013). The study explored the councilors’ undertakings to understand the current situation and if they embrace the new forms of digital governance. Also, the researcher reviewed the laws and policies guiding the councilors in their undertakings and if they accommodated the digital era requirements. Moreover, the researcher examined the capacity of councilors and the challenges they face in their undertakings. The study employed a qualitative approach, whereby semistructured interviews, observation and documentary review were used to collect data. The findings revealed that councils’ practices and processes continue to be outside the digital age. One of the major factors was a dearth of limited practical experiences to upkeep the digital governance opportunities and tailor their decisions accordingly. Regarding legislatives, the findings showed that there was evidence of formulation of new legislatives including the current ICT policy (2016) that respond to the digital governance. Yet, it was indicated that the digital legislatives were not well captured by the individual councilors, while the enforcement mechanisms were still at its infancy. Also, councils could not provide a clear digital platform framework. The capacity of councilors was found to be insufficient, they were not well equipped in terms of facilities, skills and digital technicalities. Generally, lack of political readiness, spirit of fear and poor digital infrastructure were major challenges. The study recommended councils adopt new ways in parallel with the existing ones, this should be inclusive of frequent trainings. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-10
The implementation of National Core Standards with specific reference to clinical leadership: A case of Frere Hospital
- Authors: Rasi, Wandisa
- Date: 2021-06
- Subjects: Health facilities -- Standards , Health services administration -- Standards
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/21914 , vital:51842
- Description: BACKGROUND: Generally, many people in South Africa have difficulty accessing quality health services due to poor public service. Over 42 million citizens do not have health insurance and are growing sicker as they age. Health facilities, such as public health centers, are their only recourse. Health authorities in South Africa fail to monitor patient care effectively, as evidenced by their uninspiring record on patient experience. Anecdotes of poor patient experiences are extensive with the health ombudsman. The Office of Health Standards Compliance (OHSC) reports horrifying stories of patients sleeping on hospital floors due to the shortage of beds, patients unable to receive critical surgical treatment due to shortage of doctors, medical supplies and equipment failure or lack thereof. A few union protests have highlighted the poor quality of public healthcare. But it is not uncommon for South Africans to voice their displeasure over poor public healthcare. Health services are individualised and there is no specific interest group or community that is affected by this overall unpleasant experience. Indications of the growing public campaign against the deteriorating healthcare system may be as simple as the increasing number of medical legal claims. This study focuses on the implementation of national core standards with specific reference to clinical leadership. This study focuses on the implementation of national core standards with specific reference to clinical leadership. RESEARCH AIM: This research seeks to explore the effectiveness of the implementation of NCSs with specific reference to Clinical Leadership in Frere Hospital. It also wants to assess if the Frere hospital upholds the national core standards METHOD: qualitative research design was used in this study. Semi-structured, individual interviews were conducted. CONCLUSION: The researcher concluded that it is quite evident that the public health sector is complex and that environmental influence affect the ECDOH Functions within the health system. There is a relationship between clinical leadership and service delivery; now, to improve service delivery within the Frere hospital, strong leadership is needed to drive the change towards implementing the NCS. Ultimately, Frere hospital does not uphold the NCSs, and the staff needs to be educated on what is and how it can improve the hospital’s service delivery. RECOMMENDATIONS: Effective public leadership development, high performing and accountable leadership behavioural measurement at the most senior level at the Frere hospital is very empirical in driving effective delivery of services to patients. Effective Performance management, visible leadership role at all management levels. Performance appraisal system needs to be engineered to focus on performance and results. Recognition and Implementation of clinical leadership. Establish a culture and implementation of good governance principles in health institutions. Establish an institution based OHSC office that is visible and implement NCS through Batho Pele Principles. , Thesis (MPH) -- Faculty of Health Sciences, Public Health, 2021
- Full Text:
- Date Issued: 2021-06
- Authors: Rasi, Wandisa
- Date: 2021-06
- Subjects: Health facilities -- Standards , Health services administration -- Standards
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/21914 , vital:51842
- Description: BACKGROUND: Generally, many people in South Africa have difficulty accessing quality health services due to poor public service. Over 42 million citizens do not have health insurance and are growing sicker as they age. Health facilities, such as public health centers, are their only recourse. Health authorities in South Africa fail to monitor patient care effectively, as evidenced by their uninspiring record on patient experience. Anecdotes of poor patient experiences are extensive with the health ombudsman. The Office of Health Standards Compliance (OHSC) reports horrifying stories of patients sleeping on hospital floors due to the shortage of beds, patients unable to receive critical surgical treatment due to shortage of doctors, medical supplies and equipment failure or lack thereof. A few union protests have highlighted the poor quality of public healthcare. But it is not uncommon for South Africans to voice their displeasure over poor public healthcare. Health services are individualised and there is no specific interest group or community that is affected by this overall unpleasant experience. Indications of the growing public campaign against the deteriorating healthcare system may be as simple as the increasing number of medical legal claims. This study focuses on the implementation of national core standards with specific reference to clinical leadership. This study focuses on the implementation of national core standards with specific reference to clinical leadership. RESEARCH AIM: This research seeks to explore the effectiveness of the implementation of NCSs with specific reference to Clinical Leadership in Frere Hospital. It also wants to assess if the Frere hospital upholds the national core standards METHOD: qualitative research design was used in this study. Semi-structured, individual interviews were conducted. CONCLUSION: The researcher concluded that it is quite evident that the public health sector is complex and that environmental influence affect the ECDOH Functions within the health system. There is a relationship between clinical leadership and service delivery; now, to improve service delivery within the Frere hospital, strong leadership is needed to drive the change towards implementing the NCS. Ultimately, Frere hospital does not uphold the NCSs, and the staff needs to be educated on what is and how it can improve the hospital’s service delivery. RECOMMENDATIONS: Effective public leadership development, high performing and accountable leadership behavioural measurement at the most senior level at the Frere hospital is very empirical in driving effective delivery of services to patients. Effective Performance management, visible leadership role at all management levels. Performance appraisal system needs to be engineered to focus on performance and results. Recognition and Implementation of clinical leadership. Establish a culture and implementation of good governance principles in health institutions. Establish an institution based OHSC office that is visible and implement NCS through Batho Pele Principles. , Thesis (MPH) -- Faculty of Health Sciences, Public Health, 2021
- Full Text:
- Date Issued: 2021-06
Ethical leadership by the senior managers within the South African Police Services in Grahamstown cluster
- Mafele, Khayakazi Innocentia
- Authors: Mafele, Khayakazi Innocentia
- Date: 2020-10
- Subjects: South African Police Service , Management -- Moral and ethical aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19870 , vital:43604
- Description: SAPS has an organisational form of ethics that guides the police officials’ behaviour which is SAPS code of conduct and all SAPS members are expected to adhere to this code of conduct. The code of conduct provides that “each of the SAPS members is bound to create a safe and secure environment for all the citizens of the Republic of South Africa” (SAPS code of conduct). Ethical leadership is becoming more relevant; ethical leadership is an idea that appears to be uncertain and includes many diverse elements. The literature proposes that ethical leadership should be perceived as a view that is enabling people to do the right thing more than preventing people from doing the wrong thing. Current SAPS leadership must be able to make sure that SAPS become the professional and respected police agency to the citizens of the Republic of South Africa. This study sought to investigate the use of ethical leadership by the senior managers within the South African Police Service in the Grahamstown cluster. The study also investigated some of the various causes of corrupt practices among senior managers which resulted in the unethical behaviour in the South African Police Service. In this study, the purposive sampling technique was used to choose the participants and the following participants were interviewed: One Colonel as a cluster commander, two full Colonels as station commanders, two Lt Colonels and two Captains from Grahamstown and Joza stations. The study made the following recommendation: Senior officials at SAPS need to go through a capacity building programme so as to assist them to deal with challenges of ethics. It is very important to increase the detection of and punishment of corrupt acts in order to deter all officers from engaging in corrupt acts. Accountability is needed by senior officials and therefore the Independent Investigation Directorate (IPID) needs to be given more constitutional powers to be able to investigate the police in South Africa in order to make disciplinary recommendations in respect of members of the SAPS resulting from investigations conducted by the directorate. The enforcement of disciplinary procedures as guided by the code of conduct should be promoted and sustained. , Thesis (MPA) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2020-10
- Authors: Mafele, Khayakazi Innocentia
- Date: 2020-10
- Subjects: South African Police Service , Management -- Moral and ethical aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/19870 , vital:43604
- Description: SAPS has an organisational form of ethics that guides the police officials’ behaviour which is SAPS code of conduct and all SAPS members are expected to adhere to this code of conduct. The code of conduct provides that “each of the SAPS members is bound to create a safe and secure environment for all the citizens of the Republic of South Africa” (SAPS code of conduct). Ethical leadership is becoming more relevant; ethical leadership is an idea that appears to be uncertain and includes many diverse elements. The literature proposes that ethical leadership should be perceived as a view that is enabling people to do the right thing more than preventing people from doing the wrong thing. Current SAPS leadership must be able to make sure that SAPS become the professional and respected police agency to the citizens of the Republic of South Africa. This study sought to investigate the use of ethical leadership by the senior managers within the South African Police Service in the Grahamstown cluster. The study also investigated some of the various causes of corrupt practices among senior managers which resulted in the unethical behaviour in the South African Police Service. In this study, the purposive sampling technique was used to choose the participants and the following participants were interviewed: One Colonel as a cluster commander, two full Colonels as station commanders, two Lt Colonels and two Captains from Grahamstown and Joza stations. The study made the following recommendation: Senior officials at SAPS need to go through a capacity building programme so as to assist them to deal with challenges of ethics. It is very important to increase the detection of and punishment of corrupt acts in order to deter all officers from engaging in corrupt acts. Accountability is needed by senior officials and therefore the Independent Investigation Directorate (IPID) needs to be given more constitutional powers to be able to investigate the police in South Africa in order to make disciplinary recommendations in respect of members of the SAPS resulting from investigations conducted by the directorate. The enforcement of disciplinary procedures as guided by the code of conduct should be promoted and sustained. , Thesis (MPA) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2020-10
The Effect of training and development on employee performance in the Buffalo City Municipality in the Eastern Cape of South Africa
- Authors: Adom, Richard Kwame
- Date: 2019-09
- Subjects: Employees -- Training of , Performance -- Management , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20153 , vital:45377
- Description: Training and development are regarded as significant tools for any organisation to achieve the target goals and objectives. These goals and objectives are heavily and highly dependent on its workforce. In the literature, it is well documented that many organisations invest in employees’ training and development to enhance their performance and the growth of the organisation. Many organisations, however, including the Buffalo City Municipality, regard training and staff development as needless expenditure, and always do little, or make no effort to improve employees’ technical know-how. Such actions incapacitate staff to adapt to the ever-changing working environment and rapid technological innovation. This study employed purposive sampling technique to draw a sample of 70 employees from a total of 150, through structured interviews and a self-administered questionnaire, to examine the effect of training and development on employees’ performance in the Buffalo City Municipality, situated in the Eastern Cape of South Africa. The findings of the study generally revealed that training and development does not only increase employees’ performance, but assists in developing the overall personality of employees by making them more productive through building their senses of teamwork, boosting the attitude of staff which is the most critical component in attaining profit, and developing a cordial relationship and connectivity between management and the workforce. The study, therefore, recommended that the municipality, as a matter of urgency, earmarks a certain percentage of its resources for employees training and development, based on identified skills gaps to sharpen employees’ skills, competencies, capabilities and technical know-how, to capacitate them to cope with the ever-changing working environment and innovations, and to enhance their motivation, satisfaction and performance. , Thesis (MPA) -- Faculty of Management and Commerce, 2019
- Full Text:
- Date Issued: 2019-09
- Authors: Adom, Richard Kwame
- Date: 2019-09
- Subjects: Employees -- Training of , Performance -- Management , Employees -- Rating of
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20153 , vital:45377
- Description: Training and development are regarded as significant tools for any organisation to achieve the target goals and objectives. These goals and objectives are heavily and highly dependent on its workforce. In the literature, it is well documented that many organisations invest in employees’ training and development to enhance their performance and the growth of the organisation. Many organisations, however, including the Buffalo City Municipality, regard training and staff development as needless expenditure, and always do little, or make no effort to improve employees’ technical know-how. Such actions incapacitate staff to adapt to the ever-changing working environment and rapid technological innovation. This study employed purposive sampling technique to draw a sample of 70 employees from a total of 150, through structured interviews and a self-administered questionnaire, to examine the effect of training and development on employees’ performance in the Buffalo City Municipality, situated in the Eastern Cape of South Africa. The findings of the study generally revealed that training and development does not only increase employees’ performance, but assists in developing the overall personality of employees by making them more productive through building their senses of teamwork, boosting the attitude of staff which is the most critical component in attaining profit, and developing a cordial relationship and connectivity between management and the workforce. The study, therefore, recommended that the municipality, as a matter of urgency, earmarks a certain percentage of its resources for employees training and development, based on identified skills gaps to sharpen employees’ skills, competencies, capabilities and technical know-how, to capacitate them to cope with the ever-changing working environment and innovations, and to enhance their motivation, satisfaction and performance. , Thesis (MPA) -- Faculty of Management and Commerce, 2019
- Full Text:
- Date Issued: 2019-09
An assessment of quality health care in the operating theatres of Frere Hospital in the Eastern Cape
- Authors: Bennett, Fabion Charton
- Date: 2018
- Subjects: Medical care Surgical instruments and apparatus -- Safety measures
- Language: English
- Type: Thesis , Masters , MPH
- Identifier: http://hdl.handle.net/10353/13425 , vital:39660
- Description: BACKGROUND: Operating theatres are one of most expensive resources in a hospital. The management of operating theatres is complex due to the conflicting priorities and preferences of all stakeholders. Operating theatres also pose one of the greatest medico legal risks to any hospital. This study was conducted at Frere Hospital in East London to assess the functioning of the operating theatre system. The focus of this study was on Pre-operative categorisation of emergency cases, the utilisation of the World Health Organisation Safety Checklist, compliance to the National Core Standards for Health, the effectiveness of governance and review processes, theatre staffing as well as theatre efficiency indicators (start time/tardiness, utilisation, turn-around time, re-admission to theatre rate, cancellation on day of procedure, slate under/over runs, Anaesthetic time as a percentage of theatre time). OBJECTIVE: The purpose of this study was to promote the adherence to the various operating theatre universal approaches by operating theatre staff with the goal of reducing costs and errors caused by poor quality in operating theatres and improving the overall health system. METHOD: In this research a convergent parallel mixed method research design was applied. The research was non-experimental and descriptive in approach, using a mixed method questionnaire, a structured open ended interview, a structured infrastructure assessment, a structured observation checklist and an audit of patient files for a review of emergency surgical cases. Data was collected during October 2016 and January 2017.The study population consisted of 13 operating rooms across 6 operating theatre suites, surgical management staff as well as clinical and nursing staff in the operating theatres at Frere Hospital in East London. RESULTS: The study showed opportunities for improvement in the overall management of the operating theatres to ensure efficient quality care; the data from the observations, questionnaires, interviews as well as the analysis of the efficiency indicators consistently showed that an effective process of operating theatre governance and performance is non-existent, the Pre- operative categorisation of emergency cases is inconsistently applied, the compliance to the principles of the World Health Organisation Safety Checklist Is very low, theatre nursing staff levels per case is low, staff are also demotivated and theatre efficiency indicators require improvement. During this study, the Paediatric theatre suite appeared to be well run and compliant with opportunity to increase theatre utilisation, the casualty theatre is underutilised and has potential to be utilised as an enabler to improve the efficiency of other theatres. The main theatre and endoscopy suites have opportunities to improve its compliance to universal operating theatre quality and efficiency standards, the Orthopaedics and Obstetrics theatre suites, however, require urgent improvement focus. DISCUSSION: According to the findings, a structured operating theatre governance and performance review processes should be implemented with the intention of ensuring consistency across the management of the 6 operating theatre suites in the hospital. A review of staffing allocation and relative task allocation should be conducted. Interventions should be implemented to increase utilisation rates, improve the pre-operative categorisation of emergency cases, improve the compliance to the principles of the World Health Organisation Safety Checklist, reduce case start time variance/tardiness, reduce cancellation on day of procedure, increase anaesthetic time as a percentage of theatre time by introducing pre- anaesthetic induction prior to the patient being wheeled into the operating room.
- Full Text:
- Date Issued: 2018
An assessment of quality health care in the operating theatres of Frere Hospital in the Eastern Cape
- Authors: Bennett, Fabion Charton
- Date: 2018
- Subjects: Medical care Surgical instruments and apparatus -- Safety measures
- Language: English
- Type: Thesis , Masters , MPH
- Identifier: http://hdl.handle.net/10353/13425 , vital:39660
- Description: BACKGROUND: Operating theatres are one of most expensive resources in a hospital. The management of operating theatres is complex due to the conflicting priorities and preferences of all stakeholders. Operating theatres also pose one of the greatest medico legal risks to any hospital. This study was conducted at Frere Hospital in East London to assess the functioning of the operating theatre system. The focus of this study was on Pre-operative categorisation of emergency cases, the utilisation of the World Health Organisation Safety Checklist, compliance to the National Core Standards for Health, the effectiveness of governance and review processes, theatre staffing as well as theatre efficiency indicators (start time/tardiness, utilisation, turn-around time, re-admission to theatre rate, cancellation on day of procedure, slate under/over runs, Anaesthetic time as a percentage of theatre time). OBJECTIVE: The purpose of this study was to promote the adherence to the various operating theatre universal approaches by operating theatre staff with the goal of reducing costs and errors caused by poor quality in operating theatres and improving the overall health system. METHOD: In this research a convergent parallel mixed method research design was applied. The research was non-experimental and descriptive in approach, using a mixed method questionnaire, a structured open ended interview, a structured infrastructure assessment, a structured observation checklist and an audit of patient files for a review of emergency surgical cases. Data was collected during October 2016 and January 2017.The study population consisted of 13 operating rooms across 6 operating theatre suites, surgical management staff as well as clinical and nursing staff in the operating theatres at Frere Hospital in East London. RESULTS: The study showed opportunities for improvement in the overall management of the operating theatres to ensure efficient quality care; the data from the observations, questionnaires, interviews as well as the analysis of the efficiency indicators consistently showed that an effective process of operating theatre governance and performance is non-existent, the Pre- operative categorisation of emergency cases is inconsistently applied, the compliance to the principles of the World Health Organisation Safety Checklist Is very low, theatre nursing staff levels per case is low, staff are also demotivated and theatre efficiency indicators require improvement. During this study, the Paediatric theatre suite appeared to be well run and compliant with opportunity to increase theatre utilisation, the casualty theatre is underutilised and has potential to be utilised as an enabler to improve the efficiency of other theatres. The main theatre and endoscopy suites have opportunities to improve its compliance to universal operating theatre quality and efficiency standards, the Orthopaedics and Obstetrics theatre suites, however, require urgent improvement focus. DISCUSSION: According to the findings, a structured operating theatre governance and performance review processes should be implemented with the intention of ensuring consistency across the management of the 6 operating theatre suites in the hospital. A review of staffing allocation and relative task allocation should be conducted. Interventions should be implemented to increase utilisation rates, improve the pre-operative categorisation of emergency cases, improve the compliance to the principles of the World Health Organisation Safety Checklist, reduce case start time variance/tardiness, reduce cancellation on day of procedure, increase anaesthetic time as a percentage of theatre time by introducing pre- anaesthetic induction prior to the patient being wheeled into the operating room.
- Full Text:
- Date Issued: 2018
Assessing the Contribution of SMMEs to Job creation in the Eastern Cape South Africa
- Authors: Mbambo, William Bongile
- Date: 2018
- Subjects: Business enterprises -- South Africa -- Eastern Cape Job creation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD ( Public Administration)
- Identifier: http://hdl.handle.net/10353/13675 , vital:39690
- Description: Job creation through support to Small, Medium and Micro Enterprises (SMMEs) is one of the South African government’s priorities in the Eastern Cape Vision 2030 Provincial Development Plan, to overcome the chronic unemployment situation faced by millions of South Africans. The Eastern Cape Province is amongst one of the areas challenged by high levels of unemployment in South Africa. In order to assess whether SMMEs had the capacity to create employment opportunities in the Eastern Cape Province. This study investigate on how SMMEs plans to provide employment opportunities, also examine whether SMMEs has created any employment opportunities thus far in the Eastern Cape Province. The study used David Birch (1979 and 1981) Kerr, Wittenberg and Arrow (2013), theories to assess whether SMMEs had the capacity to create employment opportunities in the Province. The study adopted a mixed methods approach in order to assess SMMEs as a tool for employment creation in its various dimensions. The results of the study reveal that Small, Medium and Micro Enterprises do not necessarily generate substantial employment. Therefore, the study recommends that the government should provide more financial support for SMMEs, organize entrepreneurship workshops, seminars and training workshops, which could improve their business operating skills as well as provide easy access to loans.
- Full Text:
- Date Issued: 2018
- Authors: Mbambo, William Bongile
- Date: 2018
- Subjects: Business enterprises -- South Africa -- Eastern Cape Job creation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD ( Public Administration)
- Identifier: http://hdl.handle.net/10353/13675 , vital:39690
- Description: Job creation through support to Small, Medium and Micro Enterprises (SMMEs) is one of the South African government’s priorities in the Eastern Cape Vision 2030 Provincial Development Plan, to overcome the chronic unemployment situation faced by millions of South Africans. The Eastern Cape Province is amongst one of the areas challenged by high levels of unemployment in South Africa. In order to assess whether SMMEs had the capacity to create employment opportunities in the Eastern Cape Province. This study investigate on how SMMEs plans to provide employment opportunities, also examine whether SMMEs has created any employment opportunities thus far in the Eastern Cape Province. The study used David Birch (1979 and 1981) Kerr, Wittenberg and Arrow (2013), theories to assess whether SMMEs had the capacity to create employment opportunities in the Province. The study adopted a mixed methods approach in order to assess SMMEs as a tool for employment creation in its various dimensions. The results of the study reveal that Small, Medium and Micro Enterprises do not necessarily generate substantial employment. Therefore, the study recommends that the government should provide more financial support for SMMEs, organize entrepreneurship workshops, seminars and training workshops, which could improve their business operating skills as well as provide easy access to loans.
- Full Text:
- Date Issued: 2018
The effects of municipal demarcation board decisions on health care services in the Eastern Cape: a case of Alfed Nzo District Municipality
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
- Authors: Makali, Andile Ernest
- Date: 2017
- Subjects: Health-care services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/13546 , vital:39678
- Description: The study sought to assess the effects of municipal demarcation board decisions on health care services. Since the democratic elections, the South African government was faced with the task of eliminating the racially based municipal system that segregated certain groups of people in service delivery. To deal with the determination and re-determination of municipal boundaries the Municipal Demarcation Board (MBD) was established in 1998. The study used secondary data to achieve its objectives. A number of official documents and sources that were used for this study. These included government documents, municipal documents, NGO documents, private sector documents. Results showed that municipal revenue is negatively affected by demarcations. Alfred Nzo District Municipality is no exception to this. Furthermore, demarcation processes have implications for health human resources and other municipal health processes. Human resources such as nurses and doctors are sometimes shifted from one municipality to another. Other negative consequences (especially in the transition period) may result from issues related to the supply chain, long-term contracts, municipal plans and policies, financial and other systems, information and databases, asset registers and asset maintenance, and repairs.
- Full Text:
- Date Issued: 2017
The implementation of leadership development strategic plan : a case study of the department of education in the Eastern Cape province
- Authors: Dom, Khanyiswa
- Date: 2017
- Subjects: Development leadership Strategic planning Performance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11288 , vital:39053
- Description: The study used qualitative methodology to investigate and evaluate the implementation of leadership development strategic plan in the Eastern Cape Provincial Department of Education. The study sought to establish what does the Department‘s policy of leadership development entail to Human Resource Management and Development and what challenges are there in the implementation of the policy and what interventions are necessary to improve the implementation of the leadership policy. The study established that given the need for a transformed public service in line with the post-apartheid democratic dispensation, fundamental reforms to the administration, governance and the funding of education in general had to be given maximum attention hence the need for the adoption and implementation of the leadership development strategic plan in the Provincial Department of Education of the Eastern Cape. The study revealed that the nature of challenges that the department is facing speaks a lot the need for leadership development at the provincial level. However, the implementation of the strategic plan is marred by the challenges that include resources constraints and lack of funding among others. The study therefore came up with some recommendation that can help to improve the implementation of the leadership development plan in the public service sector especially as it relates to the Eastern Cape Provincial Department of Education.
- Full Text:
- Date Issued: 2017
- Authors: Dom, Khanyiswa
- Date: 2017
- Subjects: Development leadership Strategic planning Performance
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11288 , vital:39053
- Description: The study used qualitative methodology to investigate and evaluate the implementation of leadership development strategic plan in the Eastern Cape Provincial Department of Education. The study sought to establish what does the Department‘s policy of leadership development entail to Human Resource Management and Development and what challenges are there in the implementation of the policy and what interventions are necessary to improve the implementation of the leadership policy. The study established that given the need for a transformed public service in line with the post-apartheid democratic dispensation, fundamental reforms to the administration, governance and the funding of education in general had to be given maximum attention hence the need for the adoption and implementation of the leadership development strategic plan in the Provincial Department of Education of the Eastern Cape. The study revealed that the nature of challenges that the department is facing speaks a lot the need for leadership development at the provincial level. However, the implementation of the strategic plan is marred by the challenges that include resources constraints and lack of funding among others. The study therefore came up with some recommendation that can help to improve the implementation of the leadership development plan in the public service sector especially as it relates to the Eastern Cape Provincial Department of Education.
- Full Text:
- Date Issued: 2017
An exploration of the use of the transformational leadership style in enhancing public service delivery : the case of Buffalo City Metropolitan Municipality
- Authors: Dlamkile, Phumlani
- Date: 2016
- Subjects: Leadership Organizational change Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MAdmin
- Identifier: http://hdl.handle.net/10353/8245 , vital:32095
- Description: A clear vision and understanding of the leadership roles by the leaders of the municipality under study are questionable, the low rate of the public service delivery and the lack of accountability by municipality officials also rises some concerns. The aim of this research is therefore to establish a level of understanding of the transformational leadership style in enhancing public service delivery. The study used a qualitative research design that involves a desktop research. Data was collected through the review of available published or existing documents. Data analysis included using documents analysis which consist of the existing information reviewed from literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to an exploration of the use of transformational leadership style in enhancing public service delivery with the aim of analysing the organisation structure of the municipality. The findings from previous literature revealed that there are constraints faced in delivering services. The study confirmed some of the municipal leaders’ lack skills, competencies and a lack of clear understand of transformational leadership style as well as training. The findings also identified the search for solutions to the hurdles or challenges faced by the municipal leadership both political and administrative in Buffalo City Metropolitan Municipality by providing an insight for further research regarding the institutional weakness and policy issues in this part of the world. The implications of the findings are that unless the challenges are resolved, municipalities will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these are suggested.
- Full Text:
- Date Issued: 2016
- Authors: Dlamkile, Phumlani
- Date: 2016
- Subjects: Leadership Organizational change Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MAdmin
- Identifier: http://hdl.handle.net/10353/8245 , vital:32095
- Description: A clear vision and understanding of the leadership roles by the leaders of the municipality under study are questionable, the low rate of the public service delivery and the lack of accountability by municipality officials also rises some concerns. The aim of this research is therefore to establish a level of understanding of the transformational leadership style in enhancing public service delivery. The study used a qualitative research design that involves a desktop research. Data was collected through the review of available published or existing documents. Data analysis included using documents analysis which consist of the existing information reviewed from literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to an exploration of the use of transformational leadership style in enhancing public service delivery with the aim of analysing the organisation structure of the municipality. The findings from previous literature revealed that there are constraints faced in delivering services. The study confirmed some of the municipal leaders’ lack skills, competencies and a lack of clear understand of transformational leadership style as well as training. The findings also identified the search for solutions to the hurdles or challenges faced by the municipal leadership both political and administrative in Buffalo City Metropolitan Municipality by providing an insight for further research regarding the institutional weakness and policy issues in this part of the world. The implications of the findings are that unless the challenges are resolved, municipalities will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these are suggested.
- Full Text:
- Date Issued: 2016
An investigation into the public policy making role of the judiciary :The case of South Africa
- Authors: Maluleke, Life Reuben
- Date: 2016
- Subjects: Policy sciences -- South Africa Political planning -- South Africa Public opinion -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/9812 , vital:35005
- Full Text: false
- Date Issued: 2016
- Authors: Maluleke, Life Reuben
- Date: 2016
- Subjects: Policy sciences -- South Africa Political planning -- South Africa Public opinion -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/9812 , vital:35005
- Full Text: false
- Date Issued: 2016
Critical assessment of corruption in municipalities and its impact in service delivery : case study Buffalo City Metropolitan Municipality
- Authors: Basopu, Price Mike
- Date: 2016
- Subjects: Misconduct in office -- South Africa -- Eastern Cape Corruption -- South Africa -- Eastern Cape Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/1558 , vital:27445
- Description: Many African countries including Africa South have been experiencing many challenges such as corruption, fraud and misaprpriation of fund in this new democratic dispensation. In this regard, the municipalities are viewed as the most affected institutions, with the Eastern Cape Province identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these are capacity issues in most of these municipalities, with fewer personnel and less capacity. Challenges of corruption in municipalities are perpetrated mainly by municipal officials, councilors and members of the public. This study, identified corruption as one of the challenges facing municipalities in the Eastern Cape. It involves both the achievements and limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. It discusses some critical issues such as how corruption has been the mother of the day in South Africa and its effect on the public sector in general. Inadditon, misappropriation of public resources and corruption immersed the nation as a whole into a greater challenge rather than focusing on service delivery issues. There are situations, within municipalities, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. The findings of the study also show that all the municipalities operating in this new democaticatic dispensation have not been able to prepare a transparent annual financial year report at the end of the year. In fact, the majority of them always obtain disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. The challenges of leadership crises in some of these municipalities, both administratively and politically have been critically examined. The findings show that between 2012 and 2015 financial years, some of these municipalities have been without full-time Accounting Officers; people were only seconded or in acting capacity, and some of them were under adminisistration, which is section 139 (c) of the constitution. There were numerous attempts of interventions by the national leadership of the ANC in the ANC regional structures which in many instances were the root cause of the problems or divisions, as well as in municipalities where in Buffalo City Metro and Nelson Mandela Metro respectively there were leadership changes or redeployments. The issue of corruption in the municipalities is compromising and impact negatively in the service delivery. It can be concluded that municipalities are characterized by a number of instances of corruption perpetrated mainly by municipal officials, councilors and members of society. Bribery, fraud, nepotism, and systematic corruption are some of the forms of corruption that take place in municipalities in South Africa. There are systems in place to fight corruption, but the reality is that they are very weak and ineffective. The anti-corruption strategies put in municipalities have general functioned poorly hence the prevailing the situation. There is glaring non-compliance with the Municipal Finance Management Act (MFMA), the Treasury Regulations and their own Procurement Procedures and Procurement Policies. It is evident that despite the achievement by an ANC led government for almost over 21 years of democracy, there remain many political and administrative challenges especial in municipalities. The fundamental question need to be posed and address therefore is, how best these challenges can be addressed and turn around service delivery to a tangible outcome. The Constitution of the Republic of South Africa provides for the promotion and maintenance of a high standard of professional ethics in the public service. Public resources are vulnerable to abuse by unscrupulous elements, both inside and outside government and therefore requires careful monitoring and control. The existing legislative framework is solid but fragmented and requires review and consolidation to improve its efficiency. To achieve that government requires an approach that is developmental in nature. Governance should be able to take control of the organization’s systems and at the same time adaptable to the environment in a way strengthens the capacity to achieve goals.
- Full Text:
- Date Issued: 2016
- Authors: Basopu, Price Mike
- Date: 2016
- Subjects: Misconduct in office -- South Africa -- Eastern Cape Corruption -- South Africa -- Eastern Cape Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/1558 , vital:27445
- Description: Many African countries including Africa South have been experiencing many challenges such as corruption, fraud and misaprpriation of fund in this new democratic dispensation. In this regard, the municipalities are viewed as the most affected institutions, with the Eastern Cape Province identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these are capacity issues in most of these municipalities, with fewer personnel and less capacity. Challenges of corruption in municipalities are perpetrated mainly by municipal officials, councilors and members of the public. This study, identified corruption as one of the challenges facing municipalities in the Eastern Cape. It involves both the achievements and limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. It discusses some critical issues such as how corruption has been the mother of the day in South Africa and its effect on the public sector in general. Inadditon, misappropriation of public resources and corruption immersed the nation as a whole into a greater challenge rather than focusing on service delivery issues. There are situations, within municipalities, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. The findings of the study also show that all the municipalities operating in this new democaticatic dispensation have not been able to prepare a transparent annual financial year report at the end of the year. In fact, the majority of them always obtain disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. The challenges of leadership crises in some of these municipalities, both administratively and politically have been critically examined. The findings show that between 2012 and 2015 financial years, some of these municipalities have been without full-time Accounting Officers; people were only seconded or in acting capacity, and some of them were under adminisistration, which is section 139 (c) of the constitution. There were numerous attempts of interventions by the national leadership of the ANC in the ANC regional structures which in many instances were the root cause of the problems or divisions, as well as in municipalities where in Buffalo City Metro and Nelson Mandela Metro respectively there were leadership changes or redeployments. The issue of corruption in the municipalities is compromising and impact negatively in the service delivery. It can be concluded that municipalities are characterized by a number of instances of corruption perpetrated mainly by municipal officials, councilors and members of society. Bribery, fraud, nepotism, and systematic corruption are some of the forms of corruption that take place in municipalities in South Africa. There are systems in place to fight corruption, but the reality is that they are very weak and ineffective. The anti-corruption strategies put in municipalities have general functioned poorly hence the prevailing the situation. There is glaring non-compliance with the Municipal Finance Management Act (MFMA), the Treasury Regulations and their own Procurement Procedures and Procurement Policies. It is evident that despite the achievement by an ANC led government for almost over 21 years of democracy, there remain many political and administrative challenges especial in municipalities. The fundamental question need to be posed and address therefore is, how best these challenges can be addressed and turn around service delivery to a tangible outcome. The Constitution of the Republic of South Africa provides for the promotion and maintenance of a high standard of professional ethics in the public service. Public resources are vulnerable to abuse by unscrupulous elements, both inside and outside government and therefore requires careful monitoring and control. The existing legislative framework is solid but fragmented and requires review and consolidation to improve its efficiency. To achieve that government requires an approach that is developmental in nature. Governance should be able to take control of the organization’s systems and at the same time adaptable to the environment in a way strengthens the capacity to achieve goals.
- Full Text:
- Date Issued: 2016
The role of school governing bodies in promoting good-governance in schools: a case of circuit 9 in Qumbu District Eastern Cape Province
- Authors: Mdudo, Mzuvukile
- Date: 2016
- Subjects: Educational change -- South Africa -- Eastern Cape School boards -- South Africa -- Eastern Cape School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/4627 , vital:28468
- Description: The main purpose of the study was to investigate on how a School Governing Body SGB can impact on the challenges of school governance in the Eastern Cape Province, particularly in Circuit 9 schools of Qumbu district. That was done firstly by identifying and explaining the three main themes namely; (i) the role of SGB components, (ii) the effectiveness of a SGB and (iii) the competency of a SGB. The study used the qualitative approach, particularly a constructive interpretative paradigm to collect and analyse data. A desk top study was used as the main design and was implemented to identify information rich data for the study. Desk top research was employed as the main data collection technique and was confirmed, corroborated and augmented by and document analysis, particularly during data analysis. The researcher inductively segmented and coded the data into three main themes which served as the main empirical research findings. Such findings indicated that school governance is influenced by both the SGB and the stakeholders. It was recommended that setting up key strategies, but specific to school governance, will reduce the challenges schools face in terms of governance as there will be full personal responsibility from the SGB.
- Full Text:
- Date Issued: 2016
- Authors: Mdudo, Mzuvukile
- Date: 2016
- Subjects: Educational change -- South Africa -- Eastern Cape School boards -- South Africa -- Eastern Cape School management and organization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/4627 , vital:28468
- Description: The main purpose of the study was to investigate on how a School Governing Body SGB can impact on the challenges of school governance in the Eastern Cape Province, particularly in Circuit 9 schools of Qumbu district. That was done firstly by identifying and explaining the three main themes namely; (i) the role of SGB components, (ii) the effectiveness of a SGB and (iii) the competency of a SGB. The study used the qualitative approach, particularly a constructive interpretative paradigm to collect and analyse data. A desk top study was used as the main design and was implemented to identify information rich data for the study. Desk top research was employed as the main data collection technique and was confirmed, corroborated and augmented by and document analysis, particularly during data analysis. The researcher inductively segmented and coded the data into three main themes which served as the main empirical research findings. Such findings indicated that school governance is influenced by both the SGB and the stakeholders. It was recommended that setting up key strategies, but specific to school governance, will reduce the challenges schools face in terms of governance as there will be full personal responsibility from the SGB.
- Full Text:
- Date Issued: 2016
An assessment of the role of information and communication technology (ICT) in enhancing employee performance: a case-study of Nkonkobe local municipality
- Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
- Authors: Oyelana, Akeem Adewale https://orcid.org/0000-0001-7337-3260
- Date: 2015-06
- Subjects: Municipal government , Internet in public administration
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25157 , vital:63983
- Description: The operations and utilisation of Information and Communication Technology (ICT) are not well understood and have rarely been addressed both nationally and internationally. The aim of this study is therefore to establish a base level of understanding of the operational core values of ICT in Nkonkobe Local Municipality in the Eastern Cape Province of South Africa. The study used a qualitative research design that involved a desktop review methodology. Data was collected through the review of available published or existing documents. Data analysis included using document analysis which consist of the existing information reviewed from the literature or document containing information about various municipalities issues, journals and books as well as reviewed of various data analysis done in relation to the assessment of the role of ICT in enhancing employees performance with the aim of analyzing the organization structure of the municipality. Findings from previous literature revealed that there are constraints faced in the operations and utilisation of ICT. The study confirmed some of the operational hurdles to include lack of IT skills, and lack of clear understanding of ICT as well as training. The findings also identified the search for solutions to the challenges faced by the employees in Nkonkobe Local Municipality by providing an insight for further research regarding the institutional weaknesses and policy issues in this part of the world. The implications of the findings are that unless the limitations named above are resolved, ICT in Nkonkobe Local Municipality will continue to experience poor service delivery, poor economic growth and development. Recommendations to overcome these challenges are suggested. , Thesis (MPA) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-06
An assessment of the Auditor General's contribution to good governance in the public service: a case of the Eastern Cape provincial administration
- Authors: Khashe, Sivuyile Churchill
- Date: 2015
- Subjects: Auditing -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1654 , vital:27500
- Description: The Office of the Auditor -General’s role is by no means minor, for it plays a major role in curbing corruption and acts as a ‘’watchdog’’ of the nation over public funds. Amidst high mismanagement and misuse of public resources, as well as corruption, especially in developing countries, the major question one asks is how effective the Auditor -General can be in ensuring good governance within state departments so as to improve service delivery. The gaps between approved budgets and the realisation of policy and development goals stand among key governance challenges in many developing countries. Supreme Audit Institutions (SAIs) play an important role in holding governments to account. However, many SAIs including AGSA face serious challenges when trying to evaluate the expenditures and performance of government agencies. Therefore this study suggests that more resources should be invested in the office of the AG so as to allow it to carry out its duties without impediments. Good governance and public finance accountability is becoming increasingly important in the public sector. One means of effecting good governance and accountability is through auditing. For this reason the Office of the Auditor-General through the Constitution of the Republic of South Africa 1996 (Act 108 of 1996 section 216 (1)) was established to facilitate and encourage good governance and effective accountability through auditing.
- Full Text:
- Date Issued: 2015
- Authors: Khashe, Sivuyile Churchill
- Date: 2015
- Subjects: Auditing -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1654 , vital:27500
- Description: The Office of the Auditor -General’s role is by no means minor, for it plays a major role in curbing corruption and acts as a ‘’watchdog’’ of the nation over public funds. Amidst high mismanagement and misuse of public resources, as well as corruption, especially in developing countries, the major question one asks is how effective the Auditor -General can be in ensuring good governance within state departments so as to improve service delivery. The gaps between approved budgets and the realisation of policy and development goals stand among key governance challenges in many developing countries. Supreme Audit Institutions (SAIs) play an important role in holding governments to account. However, many SAIs including AGSA face serious challenges when trying to evaluate the expenditures and performance of government agencies. Therefore this study suggests that more resources should be invested in the office of the AG so as to allow it to carry out its duties without impediments. Good governance and public finance accountability is becoming increasingly important in the public sector. One means of effecting good governance and accountability is through auditing. For this reason the Office of the Auditor-General through the Constitution of the Republic of South Africa 1996 (Act 108 of 1996 section 216 (1)) was established to facilitate and encourage good governance and effective accountability through auditing.
- Full Text:
- Date Issued: 2015
An assessment of the Auditor General's contribution to good governance in the public service: a case of the Eastern Cape provincial administration
- Authors: Khashe, Sivuyile Churchill
- Date: 2015
- Subjects: Auditing -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political corruption -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Admin
- Identifier: http://hdl.handle.net/10353/1675 , vital:27544
- Description: The Office of the Auditor -General’s role is by no means minor, for it plays a major role in curbing corruption and acts as a ‘’watchdog’’ of the nation over public funds. Amidst high mismanagement and misuse of public resources, as well as corruption, especially in developing countries, the major question one asks is how effective the Auditor -General can be in ensuring good governance within state departments so as to improve service delivery. The gaps between approved budgets and the realisation of policy and development goals stand among key governance challenges in many developing countries. Supreme Audit Institutions (SAIs) play an important role in holding governments to account. However, many SAIs including AGSA face serious challenges when trying to evaluate the expenditures and performance of government agencies. Therefore this study suggests that more resources should be invested in the office of the AG so as to allow it to carry out its duties without impediments. Good governance and public finance accountability is becoming increasingly important in the public sector. One means of effecting good governance and accountability is through auditing. For this reason the Office of the Auditor-General through the Constitution of the Republic of South Africa 1996 (Act 108 of 1996 section 216 (1)) was established to facilitate and encourage good governance and effective accountability through auditing. To this end the study assesses the contribution made by the AGSA in encouraging good governance practices in government departments in the Eastern Cape Province.
- Full Text:
- Date Issued: 2015
- Authors: Khashe, Sivuyile Churchill
- Date: 2015
- Subjects: Auditing -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political corruption -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Admin
- Identifier: http://hdl.handle.net/10353/1675 , vital:27544
- Description: The Office of the Auditor -General’s role is by no means minor, for it plays a major role in curbing corruption and acts as a ‘’watchdog’’ of the nation over public funds. Amidst high mismanagement and misuse of public resources, as well as corruption, especially in developing countries, the major question one asks is how effective the Auditor -General can be in ensuring good governance within state departments so as to improve service delivery. The gaps between approved budgets and the realisation of policy and development goals stand among key governance challenges in many developing countries. Supreme Audit Institutions (SAIs) play an important role in holding governments to account. However, many SAIs including AGSA face serious challenges when trying to evaluate the expenditures and performance of government agencies. Therefore this study suggests that more resources should be invested in the office of the AG so as to allow it to carry out its duties without impediments. Good governance and public finance accountability is becoming increasingly important in the public sector. One means of effecting good governance and accountability is through auditing. For this reason the Office of the Auditor-General through the Constitution of the Republic of South Africa 1996 (Act 108 of 1996 section 216 (1)) was established to facilitate and encourage good governance and effective accountability through auditing. To this end the study assesses the contribution made by the AGSA in encouraging good governance practices in government departments in the Eastern Cape Province.
- Full Text:
- Date Issued: 2015