Developing a help-desk system for a multi-purpose ICT platform in a marginalised setting
- Authors: Makombe, Farai
- Date: 2011
- Subjects: Computer industry -- Customer services , Rural development projects -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Case-based reasoning , Telecommunication -- Technological innovations
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11381 , http://hdl.handle.net/10353/315 , Computer industry -- Customer services , Rural development projects -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Case-based reasoning , Telecommunication -- Technological innovations
- Description: Attempts to bridge the digital divide between urban and rural Information and Communications Technology (ICT) users have led to the deployment of ICT platforms in remote rural areas. This puts an increased demand for skilled support in rural ICT platforms to assist users in resolving technical problems that they face on a daily basis. A web based help desk system is developed and implemented to allow knowledge sharing and collaboration amongst users and experts as a way of ensuring the technical sustainability of the Siyakhula Living Lab, a remote rural based Information and Communications Technology (ICT4D) intervention. The research describes the use of Transactional and Innovation & Creative knowledge management strategies and their associated applications such as case-based reasoning (CBR) methods and collaborative knowledge approaches to develop a help desk support system for a geographically distributed multipurpose ICT centre in Dwesa, a rural remote area in the Eastern Cape Province, South Africa. The system implemented in this study has been validated for functional adequacy and usability within the Siyakhula Living Lab. The results of the evaluation are presented in this thesis to provide the initial validation of the effectiveness of the help desk system. Keywords: ICT4D, ICT, Case-Based Reasoning; Collaborative Knowledge, Technical Sustainability, Help Desk Systems, Siyakhula Living Lab Forums, Issue Tracking, Rural Users, South Africa
- Full Text:
- Authors: Makombe, Farai
- Date: 2011
- Subjects: Computer industry -- Customer services , Rural development projects -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Case-based reasoning , Telecommunication -- Technological innovations
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11381 , http://hdl.handle.net/10353/315 , Computer industry -- Customer services , Rural development projects -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Case-based reasoning , Telecommunication -- Technological innovations
- Description: Attempts to bridge the digital divide between urban and rural Information and Communications Technology (ICT) users have led to the deployment of ICT platforms in remote rural areas. This puts an increased demand for skilled support in rural ICT platforms to assist users in resolving technical problems that they face on a daily basis. A web based help desk system is developed and implemented to allow knowledge sharing and collaboration amongst users and experts as a way of ensuring the technical sustainability of the Siyakhula Living Lab, a remote rural based Information and Communications Technology (ICT4D) intervention. The research describes the use of Transactional and Innovation & Creative knowledge management strategies and their associated applications such as case-based reasoning (CBR) methods and collaborative knowledge approaches to develop a help desk support system for a geographically distributed multipurpose ICT centre in Dwesa, a rural remote area in the Eastern Cape Province, South Africa. The system implemented in this study has been validated for functional adequacy and usability within the Siyakhula Living Lab. The results of the evaluation are presented in this thesis to provide the initial validation of the effectiveness of the help desk system. Keywords: ICT4D, ICT, Case-Based Reasoning; Collaborative Knowledge, Technical Sustainability, Help Desk Systems, Siyakhula Living Lab Forums, Issue Tracking, Rural Users, South Africa
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Development of an M-Payment system prototype for a marginalized region (Dwesa case study)
- Authors: Mpofu, Handsome C
- Date: 2011
- Subjects: Information technology -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Electronic commerce -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Home banking services -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11387 , http://hdl.handle.net/10353/458 , Information technology -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Electronic commerce -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Home banking services -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape
- Description: Wireless technologies, such as Worldwide Interoperability for Microwave Access (WiMAX) and Wireless Fidelity (WiFi), are making it easier to provide the much needed telecommunications infrastructure in marginalized areas worldwide. These technologies enable the rapid deployment of network services as well as their redistribution throughout these marginalized areas. The ability to bring Internet connectivity to previously underserviced and marginalized areas has the potential to leap-frog socio-economic development and improve participation in the global knowledge economy. This study investigated how wireless access technologies, such as WiMAX and WiFi, can be integrated and used to deliver ubiquitous distributed Internet connectivity with increased capillarity in rural areas. The research was undertaken within an ICT for Development (ICT4D) intervention called Siyakhula Living Lab (SLL) which is based in the Eastern Cape province of South Africa. The research further eliminated the accessibility constraints associated with long distances and remoteness from the Digital Access Nodes (DANs) and provided increased penetration in the network in contrast to the traditional Telecentre model which has been used extensively in ICT4D interventions. This was achieved by deploying WiFi hotspots around the DANs and extending the existing SLL WiMAX backbone to increase the network footprint to neighboring communities. The technical result of the research has been the provision of increased capillarity on the network and service redistribution throughout the entire Dwesa community. Consequently, this has given local community members an opportunity to access network services easily and ubiquitously. Finally, the research investigated and presented the benefits of such wireless network deployment configurations on ICT4D activities in marginalized areas.
- Full Text:
- Authors: Mpofu, Handsome C
- Date: 2011
- Subjects: Information technology -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Electronic commerce -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Home banking services -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11387 , http://hdl.handle.net/10353/458 , Information technology -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Electronic commerce -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Home banking services -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape
- Description: Wireless technologies, such as Worldwide Interoperability for Microwave Access (WiMAX) and Wireless Fidelity (WiFi), are making it easier to provide the much needed telecommunications infrastructure in marginalized areas worldwide. These technologies enable the rapid deployment of network services as well as their redistribution throughout these marginalized areas. The ability to bring Internet connectivity to previously underserviced and marginalized areas has the potential to leap-frog socio-economic development and improve participation in the global knowledge economy. This study investigated how wireless access technologies, such as WiMAX and WiFi, can be integrated and used to deliver ubiquitous distributed Internet connectivity with increased capillarity in rural areas. The research was undertaken within an ICT for Development (ICT4D) intervention called Siyakhula Living Lab (SLL) which is based in the Eastern Cape province of South Africa. The research further eliminated the accessibility constraints associated with long distances and remoteness from the Digital Access Nodes (DANs) and provided increased penetration in the network in contrast to the traditional Telecentre model which has been used extensively in ICT4D interventions. This was achieved by deploying WiFi hotspots around the DANs and extending the existing SLL WiMAX backbone to increase the network footprint to neighboring communities. The technical result of the research has been the provision of increased capillarity on the network and service redistribution throughout the entire Dwesa community. Consequently, this has given local community members an opportunity to access network services easily and ubiquitously. Finally, the research investigated and presented the benefits of such wireless network deployment configurations on ICT4D activities in marginalized areas.
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Development of isiXhosa text-to-speech modules to support e-Services in marginalized rural areas
- Authors: Mhlana, Siphe
- Date: 2011
- Subjects: Xhosa language -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Text processing (Computer science) -- South Africa -- Eastern Cape , Literacy -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Transmission of texts -- Data processing , Electronic publishing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11388 , http://hdl.handle.net/10353/495 , Xhosa language -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Text processing (Computer science) -- South Africa -- Eastern Cape , Literacy -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Transmission of texts -- Data processing , Electronic publishing -- South Africa -- Eastern Cape
- Description: Information and Communication Technology (ICT) projects are being initiated and deployed in marginalized areas to help improve the standard of living for community members. This has lead to a new field, which is responsible for information processing and knowledge development in rural areas, called Information and Communication Technology for Development (ICT4D). An ICT4D projects has been implemented in a marginalized area called Dwesa; this is a rural area situated in the wild coast of the former homelandof Transkei, in the Eastern Cape Province of South Africa. In this rural community there are e-Service projects which have been developed and deployed to support the already existent ICT infrastructure. Some of these projects include the e-Commerce platform, e-Judiciary service, e-Health and e-Government portal. Although these projects are deployed in this area, community members face a language and literacy barrier because these services are typically accessed through English textual interfaces. This becomes a challenge because their language of communication is isiXhosa and some of the community members are illiterate. Most of the rural areas consist of illiterate people who cannot read and write isiXhosa but can only speak the language. This problem of illiteracy in rural areas affects both the youth and the elderly. This research seeks to design, develop and implement software modules that can be used to convert isiXhosa text into natural sounding isiXhosa speech. Such an application is called a Text-to-Speech (TTS) system. The main objective of this research is to improve ICT4D eServices’ usability through the development of an isiXhosa Text-to-Speech system. This research is undertaken within the context of Siyakhula Living Lab (SLL), an ICT4D intervention towards improving the lives of rural communities of South Africa in an attempt to bridge the digital divide. Thedeveloped TTS modules were subsequently tested to determine their applicability to improve eServices usability. The results show acceptable levels of usability as having produced audio utterances for the isiXhosa Text-To-Speech system for marginalized areas.
- Full Text:
- Authors: Mhlana, Siphe
- Date: 2011
- Subjects: Xhosa language -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Text processing (Computer science) -- South Africa -- Eastern Cape , Literacy -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Transmission of texts -- Data processing , Electronic publishing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11388 , http://hdl.handle.net/10353/495 , Xhosa language -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Text processing (Computer science) -- South Africa -- Eastern Cape , Literacy -- South Africa -- Eastern Cape , Digital divide -- South Africa -- Eastern Cape , Mobile communication systems -- South Africa -- Eastern Cape , Transmission of texts -- Data processing , Electronic publishing -- South Africa -- Eastern Cape
- Description: Information and Communication Technology (ICT) projects are being initiated and deployed in marginalized areas to help improve the standard of living for community members. This has lead to a new field, which is responsible for information processing and knowledge development in rural areas, called Information and Communication Technology for Development (ICT4D). An ICT4D projects has been implemented in a marginalized area called Dwesa; this is a rural area situated in the wild coast of the former homelandof Transkei, in the Eastern Cape Province of South Africa. In this rural community there are e-Service projects which have been developed and deployed to support the already existent ICT infrastructure. Some of these projects include the e-Commerce platform, e-Judiciary service, e-Health and e-Government portal. Although these projects are deployed in this area, community members face a language and literacy barrier because these services are typically accessed through English textual interfaces. This becomes a challenge because their language of communication is isiXhosa and some of the community members are illiterate. Most of the rural areas consist of illiterate people who cannot read and write isiXhosa but can only speak the language. This problem of illiteracy in rural areas affects both the youth and the elderly. This research seeks to design, develop and implement software modules that can be used to convert isiXhosa text into natural sounding isiXhosa speech. Such an application is called a Text-to-Speech (TTS) system. The main objective of this research is to improve ICT4D eServices’ usability through the development of an isiXhosa Text-to-Speech system. This research is undertaken within the context of Siyakhula Living Lab (SLL), an ICT4D intervention towards improving the lives of rural communities of South Africa in an attempt to bridge the digital divide. Thedeveloped TTS modules were subsequently tested to determine their applicability to improve eServices usability. The results show acceptable levels of usability as having produced audio utterances for the isiXhosa Text-To-Speech system for marginalized areas.
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Improving the robustness and effectiveness of rural telecommunication infrastructures in Dwesa South Africa
- Authors: Ranga, Memory Munashe
- Date: 2011
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Computer networks -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11382 , http://hdl.handle.net/10353/d1001113 , Information technology -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Computer networks -- South Africa -- Eastern Cape
- Description: In recent years, immense effort has been channelled towards the Information and Technological development of rural areas. To support this development, telecommunication networks have been deployed. The availability of these telecommunication networks is expected to improve the way people share ideas and communicate locally and globally, reducing limiting factors like distance through the use of the Internet. The major problem for these networks is that very few of them have managed to stay in operation over long periods of time. One of the major causes of this failure is the lack of proper monitoring and management as, in some cases, administrators are located far away from the network site. Other factors that contribute to the frequent failure of these networks are lack of proper infrastructure, lack of a constant power supply and other environmental issues. A telecommunication network was deployed for the people of Dwesa by the Siyakhula Living Lab project. During this research project, frequent visits were made to the site and network users were informally interviewed in order to gain insight into the network challenges. Based on the challenges, different network monitoring systems and other solutions were deployed on the network. This thesis analyses the problems encountered and presents possible and affordable solutions that were implemented on the network. This was done to improve the network‟s reliability, availability and manageability whilst exploring possible and practical ways in which the connectivity of the deployed telecommunication network can be maintained. As part of these solutions, a GPRS redundant link, Nagios and Cacti monitoring systems as well as Simple backup systems were deployed. v Acronyms AC Access Concentrators AMANDA Automatic Marylyn Network Disk Archiver CDMA Code Divison Multiple Access CGI Common Gateway Interface.
- Full Text:
- Authors: Ranga, Memory Munashe
- Date: 2011
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Computer networks -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11382 , http://hdl.handle.net/10353/d1001113 , Information technology -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Computer networks -- South Africa -- Eastern Cape
- Description: In recent years, immense effort has been channelled towards the Information and Technological development of rural areas. To support this development, telecommunication networks have been deployed. The availability of these telecommunication networks is expected to improve the way people share ideas and communicate locally and globally, reducing limiting factors like distance through the use of the Internet. The major problem for these networks is that very few of them have managed to stay in operation over long periods of time. One of the major causes of this failure is the lack of proper monitoring and management as, in some cases, administrators are located far away from the network site. Other factors that contribute to the frequent failure of these networks are lack of proper infrastructure, lack of a constant power supply and other environmental issues. A telecommunication network was deployed for the people of Dwesa by the Siyakhula Living Lab project. During this research project, frequent visits were made to the site and network users were informally interviewed in order to gain insight into the network challenges. Based on the challenges, different network monitoring systems and other solutions were deployed on the network. This thesis analyses the problems encountered and presents possible and affordable solutions that were implemented on the network. This was done to improve the network‟s reliability, availability and manageability whilst exploring possible and practical ways in which the connectivity of the deployed telecommunication network can be maintained. As part of these solutions, a GPRS redundant link, Nagios and Cacti monitoring systems as well as Simple backup systems were deployed. v Acronyms AC Access Concentrators AMANDA Automatic Marylyn Network Disk Archiver CDMA Code Divison Multiple Access CGI Common Gateway Interface.
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Investigating wireless network deployment configurations for marginalized areas
- Authors: Ndlovu, Nkanyiso
- Date: 2011
- Subjects: Wireless LAN -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , IEEE 802.16 (Standard) , Telecommunication wiring -- South Africa -- Eastern Cape , Internet -- South Africa -- Eastern Cape , Globalization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11385 , http://hdl.handle.net/10353/463 , Wireless LAN -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , IEEE 802.16 (Standard) , Telecommunication wiring -- South Africa -- Eastern Cape , Internet -- South Africa -- Eastern Cape , Globalization -- South Africa -- Eastern Cape
- Description: In recent years, immense effort has been channelled towards the Information and Technological development of rural areas. To support this development, telecommunication networks have been deployed. The availability of these telecommunication networks is expected to improve the way people share ideas and communicate locally and globally, reducing limiting factors like distance through the use of the Internet. The major problem for these networks is that very few of them have managed to stay in operation over long periods of time. One of the major causes of this failure is the lack of proper monitoring and management as, in some cases, administrators are located far away from the network site. Other factors that contribute to the frequent failure of these networks are lack of proper infrastructure, lack of a constant power supply and other environmental issues. A telecommunication network was deployed for the people of Dwesa by the Siyakhula Living Lab project. During this research project, frequent visits were made to the site and network users were informally interviewed in order to gain insight into the network challenges. Based on the challenges, different network monitoring systems and other solutions were deployed on the network. This thesis analyses the problems encountered and presents possible and affordable solutions that were implemented on the network. This was done to improve the network‟s reliability, availability and manageability whilst exploring possible and practical ways in which the connectivity of the deployed telecommunication network can be maintained. As part of these solutions, a GPRS redundant link, Nagios and Cacti monitoring systems as well as Simple backup systems were deployed. v Acronyms AC Access Concentrators AMANDA Automatic Marylyn Network Disk Archiver CDMA Code Divison Multiple Access CGI Common Gateway Interface.
- Full Text:
- Authors: Ndlovu, Nkanyiso
- Date: 2011
- Subjects: Wireless LAN -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , IEEE 802.16 (Standard) , Telecommunication wiring -- South Africa -- Eastern Cape , Internet -- South Africa -- Eastern Cape , Globalization -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11385 , http://hdl.handle.net/10353/463 , Wireless LAN -- South Africa -- Eastern Cape , Information networks -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , IEEE 802.16 (Standard) , Telecommunication wiring -- South Africa -- Eastern Cape , Internet -- South Africa -- Eastern Cape , Globalization -- South Africa -- Eastern Cape
- Description: In recent years, immense effort has been channelled towards the Information and Technological development of rural areas. To support this development, telecommunication networks have been deployed. The availability of these telecommunication networks is expected to improve the way people share ideas and communicate locally and globally, reducing limiting factors like distance through the use of the Internet. The major problem for these networks is that very few of them have managed to stay in operation over long periods of time. One of the major causes of this failure is the lack of proper monitoring and management as, in some cases, administrators are located far away from the network site. Other factors that contribute to the frequent failure of these networks are lack of proper infrastructure, lack of a constant power supply and other environmental issues. A telecommunication network was deployed for the people of Dwesa by the Siyakhula Living Lab project. During this research project, frequent visits were made to the site and network users were informally interviewed in order to gain insight into the network challenges. Based on the challenges, different network monitoring systems and other solutions were deployed on the network. This thesis analyses the problems encountered and presents possible and affordable solutions that were implemented on the network. This was done to improve the network‟s reliability, availability and manageability whilst exploring possible and practical ways in which the connectivity of the deployed telecommunication network can be maintained. As part of these solutions, a GPRS redundant link, Nagios and Cacti monitoring systems as well as Simple backup systems were deployed. v Acronyms AC Access Concentrators AMANDA Automatic Marylyn Network Disk Archiver CDMA Code Divison Multiple Access CGI Common Gateway Interface.
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Building a semantic web-based e-health component for a multipurpose communication centre
- Authors: Hlungulu, Bulumko
- Date: 2010
- Subjects: Rural development -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Internet in medicine -- South Africa -- Eastern Cape , Telecommunication in medicine -- South Africa -- Eastern Cape , Health -- Computer network resources
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11380 , http://hdl.handle.net/10353/374 , Rural development -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Internet in medicine -- South Africa -- Eastern Cape , Telecommunication in medicine -- South Africa -- Eastern Cape , Health -- Computer network resources
- Description: Rural communities have limited access to health information which is made available on the internet. This is due to poor infrastructure (i.e., lack of clinics or Internet access) and that gives them problems in accessing information within the domain of health. The availability of Information and Communication Technologies (ICTs) in a rural community can provide the community with a number of beneficial solutions to their problems as they maximize the potential of knowledge sharing and delivery. This research seeks to make use of ICTs deployed in the community of Dwesa, in order to contribute to improving the health standards of the community. It seeks to accomplish this by carrying out an investigation and literature review with the aim of understanding health knowledge sharing dynamics in the context of marginalized communities. The knowledge acquired will then be used in the development and implementation of a semantic web-based e-Health portal as part of the Siyakhula Living Lab (SLL) project. This portal will share and deliver western medical knowledge, traditional knowledge and indigenous knowledge. This research seeks to make use of a combination of Free and/or Open Sources Software in developing the portal to make it affordable to the community.
- Full Text:
- Authors: Hlungulu, Bulumko
- Date: 2010
- Subjects: Rural development -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Internet in medicine -- South Africa -- Eastern Cape , Telecommunication in medicine -- South Africa -- Eastern Cape , Health -- Computer network resources
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11380 , http://hdl.handle.net/10353/374 , Rural development -- South Africa -- Eastern Cape , Information technology -- South Africa -- Eastern Cape , Internet in medicine -- South Africa -- Eastern Cape , Telecommunication in medicine -- South Africa -- Eastern Cape , Health -- Computer network resources
- Description: Rural communities have limited access to health information which is made available on the internet. This is due to poor infrastructure (i.e., lack of clinics or Internet access) and that gives them problems in accessing information within the domain of health. The availability of Information and Communication Technologies (ICTs) in a rural community can provide the community with a number of beneficial solutions to their problems as they maximize the potential of knowledge sharing and delivery. This research seeks to make use of ICTs deployed in the community of Dwesa, in order to contribute to improving the health standards of the community. It seeks to accomplish this by carrying out an investigation and literature review with the aim of understanding health knowledge sharing dynamics in the context of marginalized communities. The knowledge acquired will then be used in the development and implementation of a semantic web-based e-Health portal as part of the Siyakhula Living Lab (SLL) project. This portal will share and deliver western medical knowledge, traditional knowledge and indigenous knowledge. This research seeks to make use of a combination of Free and/or Open Sources Software in developing the portal to make it affordable to the community.
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The impact of rural ICT projects in South Africa: a case study of Dwesa, Transkei, Eastern Cape, South Africa
- Authors: Shingai, Kavhai Mitchell
- Date: 2010
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Soc Sc (Com)
- Identifier: vital:11362 , http://hdl.handle.net/10353/317 , Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Description: This project aimed at assessing and evaluating the extent to which deployed ICTs in the rural area of Dwesa have impacted on the lives of the residents there. This occurred between February 2008 and December 2009. The ICTs are an initiative collaboration of University of Fort Hare and Rhodes University, sponsored by Telkom SA, the Government of Finland and other market players. This research started by reviewing the extent to which rural areas in general have lagged behind in terms of accessing ICTs, paying closer attention to governmental policies and initiatives towards rural development. The project then looked at the currently available ICTs in Dwesa and trying to measure the extent to which they have been useful or rather complicated the lives of the people there. Also important was a review of the efforts made by the technology innovators towards ensuring that relevant and appropriate technologies were made available to the rural people. The project also looked into issues of sustainability, maintenance and general running of the project to ensure its success. Important key findings on access, appropriateness of ICTs, use and knowledge about the ICTs, literacy levels, education standards and readiness of community to use ICTs were made during this research. Also included in the findings are issues on state of infrastructure, already present services, and current uses of ICTs as well as notable positive ICT impact in Dwesa. The most important findings of this research were to assist in providing a detailed prediction of future impact of various possible new technologies that can be introduced to Dwesa. This research also had to be able to bring out a monitoring and evaluation system that should measure the impact of the ICT interventions over the past 5 years. This project was initiated in 2005 and is identified by the name Siyakhula Living Lab. The concept of a living lab is a new term for providing ICTs in an area where their usefulness can be tested based on the natural environment in which they are being used.
- Full Text:
- Authors: Shingai, Kavhai Mitchell
- Date: 2010
- Subjects: Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , M Soc Sc (Com)
- Identifier: vital:11362 , http://hdl.handle.net/10353/317 , Information technology -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Internet--South Africa -- Eastern Cape , Project management -- South Africa -- Eastern Cape , Rural development -- South Africa -- Eastern Cape
- Description: This project aimed at assessing and evaluating the extent to which deployed ICTs in the rural area of Dwesa have impacted on the lives of the residents there. This occurred between February 2008 and December 2009. The ICTs are an initiative collaboration of University of Fort Hare and Rhodes University, sponsored by Telkom SA, the Government of Finland and other market players. This research started by reviewing the extent to which rural areas in general have lagged behind in terms of accessing ICTs, paying closer attention to governmental policies and initiatives towards rural development. The project then looked at the currently available ICTs in Dwesa and trying to measure the extent to which they have been useful or rather complicated the lives of the people there. Also important was a review of the efforts made by the technology innovators towards ensuring that relevant and appropriate technologies were made available to the rural people. The project also looked into issues of sustainability, maintenance and general running of the project to ensure its success. Important key findings on access, appropriateness of ICTs, use and knowledge about the ICTs, literacy levels, education standards and readiness of community to use ICTs were made during this research. Also included in the findings are issues on state of infrastructure, already present services, and current uses of ICTs as well as notable positive ICT impact in Dwesa. The most important findings of this research were to assist in providing a detailed prediction of future impact of various possible new technologies that can be introduced to Dwesa. This research also had to be able to bring out a monitoring and evaluation system that should measure the impact of the ICT interventions over the past 5 years. This project was initiated in 2005 and is identified by the name Siyakhula Living Lab. The concept of a living lab is a new term for providing ICTs in an area where their usefulness can be tested based on the natural environment in which they are being used.
- Full Text:
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