An investigation into guests' perceived service quality of the bed-and-breakfast and guest house market industry in the Nelson Mandela Bay area
- Authors: Zhang, Jin
- Date: 2009
- Subjects: Hospitality industry -- Customer services , Boardinghouses -- Customer services -- South Africa , Bed and breakfast accommodations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9337 , http://hdl.handle.net/10948/1087
- Description: The tourism and hospitality industry has made a meaningful contribution to the development of the South African economy. Not only the hotels, but also the demand for self-catering holiday properties such as guest houses and bed-and-breakfast Bed and Breakfast establishments is increasing which could boost the tourist industry. Moreover, the prospect of the self-catering holiday properties in South Africa is extremely positive, particularly when the country is given the opportunity to hold the 2010 FIFA World Cup. Thus, expectations and perceptions are significantly shaped and transformed by the prosperous environment. The self-catering holiday properties should provide the best possible service to international and domestic tourists and ensure that their needs are fully met. The general purpose of this study was to evaluate the service quality of guest houses and Bed and Breakfasts in the Nelson Mandela Bay by comparing guests’ expectations and perceptions. The results of this study could assist the managers of guest house and Bed and Breakfast in improving its service performance to more effectively fulfil the needs of dynamic tourist market. The literature study provided an overview of tourism industry from the management and marketing perspectives, services marketing and a detailed discussion of service quality focusing on the nature of services, determinants of service quality and techniques for measuring service quality. The SERVQUAL model and its derivative, Lodging Quality Index (LQI), were adapted for measuring the guests’ perceived service quality in this research. ii The empirical data was collected by means of a survey, using a self-administered questionnaire distributed to guests who were staying at guest houses or Bed and Breakfasts in the Nelson Mandela Bay identified in terms of convenience sampling. One hundred and five useable questionnaires were received. The empirical findings based on the perception-minus-expectation (P-E) gap analysis showed that the perception mean scores were consistently lower than the expectation mean scores. This implies that guests perceived service quality of guest house and Bed and Breakfast to be relatively low. It is recommended that the managers of guest houses and BBs should: uniform the employees; use every tool to figure out what the guest wants; establish specific working procedures and help employees to understand their job responsibilities and mangers’ expectations; invite suggestions of existing located facilities from guests, and move the inconvenient facilities if possible; employ a communication audit to evaluate the overall quality of the communication system by comparing communication objectives to actual performance; combine useful destination information from different sources and update them on the website frequently; and apply an attracting layout to build positive image.
- Full Text:
- Date Issued: 2009
- Authors: Zhang, Jin
- Date: 2009
- Subjects: Hospitality industry -- Customer services , Boardinghouses -- Customer services -- South Africa , Bed and breakfast accommodations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9337 , http://hdl.handle.net/10948/1087
- Description: The tourism and hospitality industry has made a meaningful contribution to the development of the South African economy. Not only the hotels, but also the demand for self-catering holiday properties such as guest houses and bed-and-breakfast Bed and Breakfast establishments is increasing which could boost the tourist industry. Moreover, the prospect of the self-catering holiday properties in South Africa is extremely positive, particularly when the country is given the opportunity to hold the 2010 FIFA World Cup. Thus, expectations and perceptions are significantly shaped and transformed by the prosperous environment. The self-catering holiday properties should provide the best possible service to international and domestic tourists and ensure that their needs are fully met. The general purpose of this study was to evaluate the service quality of guest houses and Bed and Breakfasts in the Nelson Mandela Bay by comparing guests’ expectations and perceptions. The results of this study could assist the managers of guest house and Bed and Breakfast in improving its service performance to more effectively fulfil the needs of dynamic tourist market. The literature study provided an overview of tourism industry from the management and marketing perspectives, services marketing and a detailed discussion of service quality focusing on the nature of services, determinants of service quality and techniques for measuring service quality. The SERVQUAL model and its derivative, Lodging Quality Index (LQI), were adapted for measuring the guests’ perceived service quality in this research. ii The empirical data was collected by means of a survey, using a self-administered questionnaire distributed to guests who were staying at guest houses or Bed and Breakfasts in the Nelson Mandela Bay identified in terms of convenience sampling. One hundred and five useable questionnaires were received. The empirical findings based on the perception-minus-expectation (P-E) gap analysis showed that the perception mean scores were consistently lower than the expectation mean scores. This implies that guests perceived service quality of guest house and Bed and Breakfast to be relatively low. It is recommended that the managers of guest houses and BBs should: uniform the employees; use every tool to figure out what the guest wants; establish specific working procedures and help employees to understand their job responsibilities and mangers’ expectations; invite suggestions of existing located facilities from guests, and move the inconvenient facilities if possible; employ a communication audit to evaluate the overall quality of the communication system by comparing communication objectives to actual performance; combine useful destination information from different sources and update them on the website frequently; and apply an attracting layout to build positive image.
- Full Text:
- Date Issued: 2009
The influence of selected elements of service quality provided by Chinese fine-dining restaurants in Port Elizabeth
- Authors: Zhao, Feng
- Date: 2009
- Subjects: Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9339 , http://hdl.handle.net/10948/1088 , Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Description: A good understanding of customer expectations is very important to service providers. Since the Chinese first came to South Africa and started their restaurant businesses. Chinese fine-dining restaurants have become more and more popular. Identifying the customer expectations and Chinese fine-dining restaurant owner perceptions will help Chinese service providers to understand better the restaurant businesses. To ensure the development of the Chinese restaurant business in South Africa, it is very important to understand what South African customers want, whether there are differences between the Chinese restaurant owner perceptions of the service quality and South African customer expectations of the service quality. This would depend on the customers’ preferences, and provide a positive contribution to customer decision-making. Therefore, it is essential to understand and identify what is customer expectations are, what the management perceptions are and the differences between them. 5 In order to achieve the objectives of the research, the following approach was followed: Factors that influence the customer expectations and management perceptions are explained. Five factors used to measure the service quality of Chinese fine-dining restaurants are identified, namely reliability, responsiveness, assurance, empathy, tangibility. The responses to the questionnaire were collected and analysed to determine the extent to which factors are both important to customer expectations and management perceptions.
- Full Text:
- Date Issued: 2009
- Authors: Zhao, Feng
- Date: 2009
- Subjects: Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9339 , http://hdl.handle.net/10948/1088 , Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Description: A good understanding of customer expectations is very important to service providers. Since the Chinese first came to South Africa and started their restaurant businesses. Chinese fine-dining restaurants have become more and more popular. Identifying the customer expectations and Chinese fine-dining restaurant owner perceptions will help Chinese service providers to understand better the restaurant businesses. To ensure the development of the Chinese restaurant business in South Africa, it is very important to understand what South African customers want, whether there are differences between the Chinese restaurant owner perceptions of the service quality and South African customer expectations of the service quality. This would depend on the customers’ preferences, and provide a positive contribution to customer decision-making. Therefore, it is essential to understand and identify what is customer expectations are, what the management perceptions are and the differences between them. 5 In order to achieve the objectives of the research, the following approach was followed: Factors that influence the customer expectations and management perceptions are explained. Five factors used to measure the service quality of Chinese fine-dining restaurants are identified, namely reliability, responsiveness, assurance, empathy, tangibility. The responses to the questionnaire were collected and analysed to determine the extent to which factors are both important to customer expectations and management perceptions.
- Full Text:
- Date Issued: 2009
The reactions of ruthenium (ii) polypyridyl complexes
- Authors: Zheng, Sipeng
- Date: 2009
- Subjects: Ruthenium , Ruthenium compounds , Chemical reactions
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10374 , http://hdl.handle.net/10948/1089 , Ruthenium , Ruthenium compounds , Chemical reactions
- Description: Ruthenium (II) polypyridine complexes in general have been extensively studied because of their unique redox and photochemical properties. A typical example of such complexes is tris(2,2’-bipyridyl) ruthenium (II). In this study, this complex was synthesized and then characterized using electronic spectroscopy and cyclic voltammetry. It was also shown that the ruthenium concentration could be accurately determined using ICP-MS. It was found that the complex is very stable in various chemical environments. It was observed from spectrophotometric investigations that persulphate and lead dioxide easily oxidize Ru(bpy)3 2+ to Ru(bpy)3 3+ in the presence of heat and H2SO4, respectively. It was also observed that the oxidation between Ru(bpy)3 2+ and cerium (IV) occurred at approximately 3:2 [Ce(IV)]/[Ru(II)] mole ratio. The resultant Ru(bpy)3 3+ solution was unstable in the presence of light and recovery of Ru(bpy)3 2+ occurred gradually. The regeneration of Ru(bpy)3 2+ from Ru(bpy)3 3+ was found to be a multistep process, which appears to involve the formation of an intermediate species. The following reaction model was found to best explain the kinetic data obtained: Ru(bpy)3 2+ + Ce(IV) → Ru(bpy)3 3+ Ru(bpy)3 3+ → Ru(bpy)3 2+ Ru(bpy)3 3+ → Ru* intermediate Ru* intermediate → Ru(bpy)3 2+ Theoretical rate constants were also calculated for the same process under the experimental conditions. The comparison between the experimental and theoretical results gave good agreement. In addition, the factors that influence the rate of the regeneration of Ru(bpy)3 2+ from Ru(bpy)3 3+ were also discussed.
- Full Text:
- Date Issued: 2009
- Authors: Zheng, Sipeng
- Date: 2009
- Subjects: Ruthenium , Ruthenium compounds , Chemical reactions
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10374 , http://hdl.handle.net/10948/1089 , Ruthenium , Ruthenium compounds , Chemical reactions
- Description: Ruthenium (II) polypyridine complexes in general have been extensively studied because of their unique redox and photochemical properties. A typical example of such complexes is tris(2,2’-bipyridyl) ruthenium (II). In this study, this complex was synthesized and then characterized using electronic spectroscopy and cyclic voltammetry. It was also shown that the ruthenium concentration could be accurately determined using ICP-MS. It was found that the complex is very stable in various chemical environments. It was observed from spectrophotometric investigations that persulphate and lead dioxide easily oxidize Ru(bpy)3 2+ to Ru(bpy)3 3+ in the presence of heat and H2SO4, respectively. It was also observed that the oxidation between Ru(bpy)3 2+ and cerium (IV) occurred at approximately 3:2 [Ce(IV)]/[Ru(II)] mole ratio. The resultant Ru(bpy)3 3+ solution was unstable in the presence of light and recovery of Ru(bpy)3 2+ occurred gradually. The regeneration of Ru(bpy)3 2+ from Ru(bpy)3 3+ was found to be a multistep process, which appears to involve the formation of an intermediate species. The following reaction model was found to best explain the kinetic data obtained: Ru(bpy)3 2+ + Ce(IV) → Ru(bpy)3 3+ Ru(bpy)3 3+ → Ru(bpy)3 2+ Ru(bpy)3 3+ → Ru* intermediate Ru* intermediate → Ru(bpy)3 2+ Theoretical rate constants were also calculated for the same process under the experimental conditions. The comparison between the experimental and theoretical results gave good agreement. In addition, the factors that influence the rate of the regeneration of Ru(bpy)3 2+ from Ru(bpy)3 3+ were also discussed.
- Full Text:
- Date Issued: 2009
Tourism policy, biodiversity conservation and management: a case study of the Kruger National Park, South Africa
- Authors: Zhou, Leocadia
- Date: 2009
- Subjects: Biodiversity conservation -- South Africa -- Kruger National Park , Ecosystem management -- South Africa -- Kruger National Park , Tourism -- Government policy -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD (Geography)
- Identifier: vital:11513 , http://hdl.handle.net/10353/174 , Biodiversity conservation -- South Africa -- Kruger National Park , Ecosystem management -- South Africa -- Kruger National Park , Tourism -- Government policy -- South Africa
- Description: The Kruger National Park (KNP) management has recently made considerable progress in enacting new policies to address biodiversity conservation and management challenges. However, the interlinkages among the new policies to support biodiversity conservation and management have not been evaluated, particularly the principles and approaches, and how these interact in terms of policy decision-making at the economic and political levels. This study seeks to evaluate the interlinkages among the new policies and how they affect one another, as an avenue to promote a more integrated and comprehensive policy implementation. These policies include the tourism policy, the elephant management policy, and the water provision policy. At policy-making level, the integration of these three policies enhances the possibilities for balancing and controlling the pressures exerted on environmental resources. At the implementation level, it offers a framework for the coordination of the interventions of the policies in space so as to recognise and capitalize on their synergies. Given the inevitably multifarious and departmentalized nature of policy formulation in the KNP, there is a need for the analysis of interlinkages amongst policies. The conceptual framework underpinning this study derives much from Briassoulis’ (2004) policy integration. The research utilizes both qualitative and quantitative research methods, and focuses on selected camp sites within the Park. The findings indicate that current procedures for tourism policy-making and implementation are weak, and little is done by way of impact assessment. This has been attributed to the lack of capacity at the KNP. The findings also reconfirm that policy-making is too fragmented. As a result, policy coordination and cooperation among park managers is weak. This study suggests that an environmental policy integration approach can lead to improved policy-making and implementation. Informed by the data collected from interviews, questionnaires and document analyses, a management framework has been developed to demonstrate how an integrated approach to Environmental Policy Integration (EPI) or management can help sustain the practice of wildlife tourism and support biodiversity conservation. It is concluded that greater realisation of integrated policy-making and implementation in the KNP can be achieved by establishing a formal coordinating office. However, a special feature of KNP policy-making is its widespread consultation system that can provide a fertile ground for enhancing EPI.
- Full Text:
- Date Issued: 2009
- Authors: Zhou, Leocadia
- Date: 2009
- Subjects: Biodiversity conservation -- South Africa -- Kruger National Park , Ecosystem management -- South Africa -- Kruger National Park , Tourism -- Government policy -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD (Geography)
- Identifier: vital:11513 , http://hdl.handle.net/10353/174 , Biodiversity conservation -- South Africa -- Kruger National Park , Ecosystem management -- South Africa -- Kruger National Park , Tourism -- Government policy -- South Africa
- Description: The Kruger National Park (KNP) management has recently made considerable progress in enacting new policies to address biodiversity conservation and management challenges. However, the interlinkages among the new policies to support biodiversity conservation and management have not been evaluated, particularly the principles and approaches, and how these interact in terms of policy decision-making at the economic and political levels. This study seeks to evaluate the interlinkages among the new policies and how they affect one another, as an avenue to promote a more integrated and comprehensive policy implementation. These policies include the tourism policy, the elephant management policy, and the water provision policy. At policy-making level, the integration of these three policies enhances the possibilities for balancing and controlling the pressures exerted on environmental resources. At the implementation level, it offers a framework for the coordination of the interventions of the policies in space so as to recognise and capitalize on their synergies. Given the inevitably multifarious and departmentalized nature of policy formulation in the KNP, there is a need for the analysis of interlinkages amongst policies. The conceptual framework underpinning this study derives much from Briassoulis’ (2004) policy integration. The research utilizes both qualitative and quantitative research methods, and focuses on selected camp sites within the Park. The findings indicate that current procedures for tourism policy-making and implementation are weak, and little is done by way of impact assessment. This has been attributed to the lack of capacity at the KNP. The findings also reconfirm that policy-making is too fragmented. As a result, policy coordination and cooperation among park managers is weak. This study suggests that an environmental policy integration approach can lead to improved policy-making and implementation. Informed by the data collected from interviews, questionnaires and document analyses, a management framework has been developed to demonstrate how an integrated approach to Environmental Policy Integration (EPI) or management can help sustain the practice of wildlife tourism and support biodiversity conservation. It is concluded that greater realisation of integrated policy-making and implementation in the KNP can be achieved by establishing a formal coordinating office. However, a special feature of KNP policy-making is its widespread consultation system that can provide a fertile ground for enhancing EPI.
- Full Text:
- Date Issued: 2009
Women in organisational management in Zimbabwe: theory and practice
- Authors: Zikhali, Whitehead
- Date: 2009
- Subjects: Businesswomen , Discrimination in employment -- Zimbabwe , Women executives -- Zimbabwe , Success in business -- Zimbabwe , Corporate culture -- Zimbabwe , Leadership -- Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD (Social Science Dev)
- Identifier: vital:11415 , http://hdl.handle.net/10353/d1001185 , Businesswomen , Discrimination in employment -- Zimbabwe , Women executives -- Zimbabwe , Success in business -- Zimbabwe , Corporate culture -- Zimbabwe , Leadership -- Zimbabwe
- Description: The study was premised on the truism that men have historically served in higher echelons of organizational management structures and women are under-represented. The principal objective was to explore the constraints faced by women in accessing higher leadership and senior management positions in public, private and non-governmental organisations in Zimbabwe. This study adopted the triangulation method, that is, qualitative and quantitative approaches. These mixed research methods, were upgraded by the feminist research methodologies, thereby making a contribution in the field of research. The study found out that the constraints that mostly hinder women from accessing leadership and senior management positions in public, private and NGOs were cultural practices, which represent levels of power and control that in turn hinder reforms; and women's socialisation into feminised roles. The study also found out that in most organisations, most females work under male leadership, and this traditional organisational culture, needs to be deconstructed and reversed in order to achieve gender equality. The study recommended for a human centric and integrated organizational management strategy for public, private and NGOs in Zimbabwe. The adoption of a human centric and integrated management approach should aim at gender equity and reduce women's under-representation. A human centred organizational culture has to be practiced, that would create organisational ethos that guide organizational management. An integrated organizational management approach should integrate all systems and processes into one complete framework, enabling people to work as a single unit, unified by organizational goals, shared vision and common values. The system should depend on a balanced mix of the masculine and feminine attributes. The approach should put its weight towards adoption of measures to attract, advance and empower women so as to benefit from their qualifications, experience and talent in a highly competitive environment.
- Full Text:
- Date Issued: 2009
- Authors: Zikhali, Whitehead
- Date: 2009
- Subjects: Businesswomen , Discrimination in employment -- Zimbabwe , Women executives -- Zimbabwe , Success in business -- Zimbabwe , Corporate culture -- Zimbabwe , Leadership -- Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD (Social Science Dev)
- Identifier: vital:11415 , http://hdl.handle.net/10353/d1001185 , Businesswomen , Discrimination in employment -- Zimbabwe , Women executives -- Zimbabwe , Success in business -- Zimbabwe , Corporate culture -- Zimbabwe , Leadership -- Zimbabwe
- Description: The study was premised on the truism that men have historically served in higher echelons of organizational management structures and women are under-represented. The principal objective was to explore the constraints faced by women in accessing higher leadership and senior management positions in public, private and non-governmental organisations in Zimbabwe. This study adopted the triangulation method, that is, qualitative and quantitative approaches. These mixed research methods, were upgraded by the feminist research methodologies, thereby making a contribution in the field of research. The study found out that the constraints that mostly hinder women from accessing leadership and senior management positions in public, private and NGOs were cultural practices, which represent levels of power and control that in turn hinder reforms; and women's socialisation into feminised roles. The study also found out that in most organisations, most females work under male leadership, and this traditional organisational culture, needs to be deconstructed and reversed in order to achieve gender equality. The study recommended for a human centric and integrated organizational management strategy for public, private and NGOs in Zimbabwe. The adoption of a human centric and integrated management approach should aim at gender equity and reduce women's under-representation. A human centred organizational culture has to be practiced, that would create organisational ethos that guide organizational management. An integrated organizational management approach should integrate all systems and processes into one complete framework, enabling people to work as a single unit, unified by organizational goals, shared vision and common values. The system should depend on a balanced mix of the masculine and feminine attributes. The approach should put its weight towards adoption of measures to attract, advance and empower women so as to benefit from their qualifications, experience and talent in a highly competitive environment.
- Full Text:
- Date Issued: 2009
Mulch tower treatment system Part I: Overall performance in greywater treatment
- Zuma, Bongumusa M, Tandlich, Roman, Whittington-Jones, Kevin J, Burgess, Jo E
- Authors: Zuma, Bongumusa M , Tandlich, Roman , Whittington-Jones, Kevin J , Burgess, Jo E
- Date: 2009
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/71537 , vital:29862 , https://doi.org/10.1016/j.desal.2008.03.030
- Description: A mulch tower (MT) system for greywater treatment is introduced in this paper. Materials used to assemble the MT system included mulch, coarse sand, fine and coarse gravel. Limited removal efficiency of the MT system was demonstrated for alkalinity, total hardness, pH, Cl–, PO43–, NH4+, and SO42–, with the estimated cumulative removals ranging from 7 to 12%. Intermediate removal efficiency was observed for chemical oxygen demand (COD), NO3–, and S2– with the estimated cumulative removals ranging from 24 to 28%. The highest removal efficiency was observed for the total suspended solids (TSS) with the estimated cumulative removal equal to 52%. Given the minute residence time in the MT system, the results obtained were promising and justify scale-up studies for potential on-site applications. The MT effluent did not meet hygienic norms with respect to the faecal coliform concentration (FC) and the total coliform concentration (TC), and further effluent treatment is required before any discharge or reuse of the treated greywater. Further research should focus on characterisation of the microbial community of the MT, and the fate of Cl–, PO43–, NH4+, and SO42–.
- Full Text: false
- Date Issued: 2009
- Authors: Zuma, Bongumusa M , Tandlich, Roman , Whittington-Jones, Kevin J , Burgess, Jo E
- Date: 2009
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/71537 , vital:29862 , https://doi.org/10.1016/j.desal.2008.03.030
- Description: A mulch tower (MT) system for greywater treatment is introduced in this paper. Materials used to assemble the MT system included mulch, coarse sand, fine and coarse gravel. Limited removal efficiency of the MT system was demonstrated for alkalinity, total hardness, pH, Cl–, PO43–, NH4+, and SO42–, with the estimated cumulative removals ranging from 7 to 12%. Intermediate removal efficiency was observed for chemical oxygen demand (COD), NO3–, and S2– with the estimated cumulative removals ranging from 24 to 28%. The highest removal efficiency was observed for the total suspended solids (TSS) with the estimated cumulative removal equal to 52%. Given the minute residence time in the MT system, the results obtained were promising and justify scale-up studies for potential on-site applications. The MT effluent did not meet hygienic norms with respect to the faecal coliform concentration (FC) and the total coliform concentration (TC), and further effluent treatment is required before any discharge or reuse of the treated greywater. Further research should focus on characterisation of the microbial community of the MT, and the fate of Cl–, PO43–, NH4+, and SO42–.
- Full Text: false
- Date Issued: 2009
The role of performance management in the motivation of employees : a case study
- Authors: Zwane, Themba Lambert
- Date: 2009
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8595 , http://hdl.handle.net/10948/1090 , Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Description: After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research To a case study of the Role of Performance Management in The Motivation of Employees in an organization. Important insight was gained into the relative importance of the performance management practices to promote desired employee outcomes. In view thereof that a discussion of performance in organizations is incomplete without reference to the construct of organizational culture, this study also provided propositions to prompt further research on the role of performance management in reinforcing a high performance organizational culture. Insightful conclusions were drawn from the results obtained and recommendations are made for future research.
- Full Text:
- Date Issued: 2009
- Authors: Zwane, Themba Lambert
- Date: 2009
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8595 , http://hdl.handle.net/10948/1090 , Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Description: After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research To a case study of the Role of Performance Management in The Motivation of Employees in an organization. Important insight was gained into the relative importance of the performance management practices to promote desired employee outcomes. In view thereof that a discussion of performance in organizations is incomplete without reference to the construct of organizational culture, this study also provided propositions to prompt further research on the role of performance management in reinforcing a high performance organizational culture. Insightful conclusions were drawn from the results obtained and recommendations are made for future research.
- Full Text:
- Date Issued: 2009
Tributes to Comrade Richard Owen Dudley
- Date: 2009
- Subjects: South Africa -- Politics and government , Government, Resistance to -- South Africa
- Language: English
- Type: text , book
- Identifier: http://hdl.handle.net/10948/36936 , vital:34067 , Bulk File 7
- Description: This is one of many individual publications put out by the New Unity Movement and consists of a number of tributes to Richard Owen Dudley.
- Full Text: false
- Date Issued: 2009
- Date: 2009
- Subjects: South Africa -- Politics and government , Government, Resistance to -- South Africa
- Language: English
- Type: text , book
- Identifier: http://hdl.handle.net/10948/36936 , vital:34067 , Bulk File 7
- Description: This is one of many individual publications put out by the New Unity Movement and consists of a number of tributes to Richard Owen Dudley.
- Full Text: false
- Date Issued: 2009