The relationship between job satisfaction and organisational citizenship behaviour among selected organisations in Zimbabwe
- Authors: Chiboiwa, Malvern Waini
- Date: 2009
- Subjects: Job satisfaction , Employees -- Attitudes , Corporate culture , Organizational behavior , Employee loyalty
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: vital:11547 , http://hdl.handle.net/10353/30 , Job satisfaction , Employees -- Attitudes , Corporate culture , Organizational behavior , Employee loyalty
- Description: Contemporary human resources management suggests that organisations which have been able to make it in the business arena have done so through good people management practices. Job satisfaction, through a people centered approach, has not been spared as one of the critical forces used in achieving organisational effectiveness. Traditional thought behind job satisfaction prescribes that satisfied employees tend to be more productive, creative and committed to their jobs; all of which are imperative to ii achieving an organisation’s bottom line. There has been some controversy surrounding the nature of the relationship between job satisfaction and organisational citizenship behaviour, which is another factor that is regarded as important in achieving organisational effectiveness. Some studies have shown that organisational citizenship behavior is a result of job satisfaction. In this regard, the present study focuses on the extent to which job satisfaction influences organisational citizenship behaviour among selected organizations in Zimbabwe. The study hypothesised that job satisfaction correlates positively with organisational citizenship behaviour. Participants in the study comprise of middle level management, supervisors and lower level employees. Two questionnaires were combined to collect data for the study. The Minnesota Satisfaction questionnaire was used to collect data on job satisfaction whilst a questionnaire by Konovsky and Organ (1996:253) was used to collect data on organisational citizenship behaviour. The results show that employees in the organisations surveyed report moderate levels of job satisfaction and organizational citizenship behavior. It was established that there was a substantive correlation between job satisfaction and organisational citizenship behaviour.
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Psychological empowerment and organisational citizenship behaviour as predictors of intention to stay among employees in the banking sector in Lesotho
- Authors: Domela-Serobanyane, Malinda
- Date: 2020-06
- Subjects: Psychology, Industrial , Organizational behavior , Banks and banking
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/20263 , vital:45640
- Description: This study investigated the association between psychological empowerment and organisational citizenship behaviour, on the one hand, and intention to stay among employees in the banking sector in Lesotho. A few studies have investigated the relationship between intention to stay and the two independent variables of psychological empowerment and organisational citizenship behaviour individually. However, no study has investigated the relationship between intention to stay and psychological empowerment and organisational citizenship behaviour (combined) as predictors of intention to stay in the banking sector in Lesotho. Investigating psychological empowerment and organisational citizenship behaviour as predictors of employee intention to stay in the Lesotho banking sector has been considered vital for this study. Variables were chosen due to deficiencies in previous research related to the constructs of psychological empowerment; organisational citizenship behaviour and intention to stay explain the necessity for further research, in particular to the banking sector in Lesotho. Utilizing a positivist perspective, the current research used a closed questionnaire to 321 employees from three commercial banks in Lesotho. The response rate was 98 percent (309 responses). To analyse data, the Statistical Package for Social Sciences (SPSS) was used. In particular, this research used exploratory factor analysis, Pearson correlation, and analysis of variance (ANOVA), analysis of moment structures (AMOS) as well as structural equation modelling to address the hypothesised relationships. Overall, the results of this study found that there is no association between psychological empowerment and employee intention to stay in the organisation. Demographic variables were used as control variables in the study and it was found, inter alia, that age positively influences the level of psychological empowerment as a predictor of intention to stay. , Thesis (PhD) -- Faculty of Management and Commerce, 2020
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The four flows model and organising: a case study of the grounding programme at the University of Fort Hare
- Authors: Dube, Nomzamo https://orcid.org/0000-0001-9873-6566
- Date: 2015-01
- Subjects: Communication in organizations , Organizational behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24739 , vital:63538
- Description: The research focuses on McPhee and Zaug (2000)’s four flows model prevalent in the Communicative Constitution of Organisation (CCO) school of thought to explicate its applicability in the organisation of the Grounding Programme, a compulsory trans-disciplinary first year programme at Fort Hare University. This thesis diverts emphasis from studying organisation as a noun to Karl Weick (1979)’s view of seeing organisation as a verb, shifting emphasis to the term organising, thus looking at organisation as an on-going process not as an entity. The theoretical basis of the research is Giddens’ structuration theory which attempts to offer a conceptual stability to the friction of employees’ compelling needs for freedom and the organisational rules and policies. The structuration theory is foundational to the CCO perspective which gave birth to the four flows model, therefore perfectly ideal for the purpose of the study. Research methods used in this study are open ended interviews, participant observation and document examination. These complement each other and impeccable for this study. Upon intersecting the four flows model and the Grounding Programme, it came to light that the model was formed out of a series of models and theories, the weaknesses of each model or theory perpetuates to the next hence causing series of problems. Unsolved issues of the structuration theory perpetuates to the CCO which in the long-run extend to the four flows model. Findings also show that the inadequacies of one communicative flow of the four flows model affect the other flows hence it is sometimes difficult to track how the actual problem began. Again, not all flows are relevant for organisational purposes. In spite of McPhee and Zaug’s attempt to narrow the model into four distinct flows, the model still remains incomprehensive and has loopholes when linked to a particular organisation because organisations are different. However, McPhee and Zaug’s model ought to be credited for its successes too, which are outlined in the thesis. , Thesis (MSoc) -- Faculty of Social Sciences and Humanities, 2015
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Organizational Behaviour: IPS 322
- Authors: Gcaza, L N , Berry, D
- Date: 2010-01
- Subjects: Organizational behavior
- Language: English
- Type: Examination paper
- Identifier: vital:17490 , http://hdl.handle.net/10353/d1010465
- Description: Organizational Behaviour: IPS 322, Supplementary examination Jan/Feb 2010.
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Job characteristics and organisational citizenship behaviour among employees in a previously disadvantaged South African university
- Authors: Yawethe, Thozama
- Date: 2020
- Subjects: Organizational behavior
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/18952 , vital:43002
- Description: This study examined job characteristics and organisational citizenship behaviour among employees in a previously disadvantaged South African University. A structured questionnaire was used to collect data from 149 randomly selected participants. A 5-point Likert scale job characteristics survey by Hackman and Oldham (1975) was used to measure job characteristics while, a 5-point Likert scale by Lee and Allen (2002) on organisational citizenship behaviour was used to measure employee’s organisational citizenship behaviour. Different statistical techniques such as Spearman rho correlation technique and Regression analysis were used to analyse data. The results showed that task significance, skills variety, autonomy and feedback are significantly positively related to organisational citizenship behaviour. There was a non-significant negative relationship between task identity and organisational citizenship behaviour. A combination of two or more job characteristics dimensions were found to report a higher proportion of variance in organisational citizenship behaviour than any one job characteristic separately. The study, thus, recommends that managers must design employees’ jobs or tasks that are more meaningful to stimulate the display of organisational citizenship behaviour. Initiatives that stimulate the use of a variety of skills, promotes feedback, promote task significance and autonomy were suggested as solutions to stimulate the display of OCB. The prevalence of such dimensions on one’s job increase motivation and satisfaction therefore contributing positively towards organisational citizenship behaviour.
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