The impact of customer relationship management on retail banking using self-service channels
- Authors: Bothma, Tracy
- Date: 2012
- Subjects: Banks and banking -- Customer services , Service industries -- Technological innovations , Customer relations -- Management , Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9346 , http://hdl.handle.net/10948/d1013654
- Description: If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use Self- Service channels to accommodate the increasing demands of customers. It has been said that the use of self-service channels can reduce input costs, increase efficiency and improve customer service. Unfortunately, many customers are left unsatisfied because retail banks are moving away from the human interaction when visiting a branch or advise customers to use their self-service channels, sometimes without any assistance. This causes customers to move banks, complain and in so doing reduce profits and customer relationships with their banks.This research’s main objective was to determine the impact of customer relationship management on retail banks that make use of self-service channels. A theoretical overview of self-service channels and customer relationship management was given. Advantages and disadvantages of each option were explored. The researcher wanted to explore the relation between customers using self-service channels and the assistance and protection provided by retail banks. The customer experience questionnaire used in this research asked retail banking customers from the South African population to determine how customers perceive and experience their banks’ self-service channels and customer service. Many questions relating to their needs and wants with regards to banking have been explored. The results show that most customers are satisfied with their banks in general but do feel that the banks can improve their customer service and assistance with regards to using self-service channels like ATM’s, online and telephone banking and E-Wallet. It has concluded that most customers choose their banks based on advertisements and other media, not customer service, product range or word-of-mouth. The general perception is that customers say that their bank charges do justify the customer service received.
- Full Text:
- Date Issued: 2012
- Authors: Bothma, Tracy
- Date: 2012
- Subjects: Banks and banking -- Customer services , Service industries -- Technological innovations , Customer relations -- Management , Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9346 , http://hdl.handle.net/10948/d1013654
- Description: If you do not own the latest technology today it is thought that you are left behind in this technology driven age. More businesses use Self- Service channels to accommodate the increasing demands of customers. It has been said that the use of self-service channels can reduce input costs, increase efficiency and improve customer service. Unfortunately, many customers are left unsatisfied because retail banks are moving away from the human interaction when visiting a branch or advise customers to use their self-service channels, sometimes without any assistance. This causes customers to move banks, complain and in so doing reduce profits and customer relationships with their banks.This research’s main objective was to determine the impact of customer relationship management on retail banks that make use of self-service channels. A theoretical overview of self-service channels and customer relationship management was given. Advantages and disadvantages of each option were explored. The researcher wanted to explore the relation between customers using self-service channels and the assistance and protection provided by retail banks. The customer experience questionnaire used in this research asked retail banking customers from the South African population to determine how customers perceive and experience their banks’ self-service channels and customer service. Many questions relating to their needs and wants with regards to banking have been explored. The results show that most customers are satisfied with their banks in general but do feel that the banks can improve their customer service and assistance with regards to using self-service channels like ATM’s, online and telephone banking and E-Wallet. It has concluded that most customers choose their banks based on advertisements and other media, not customer service, product range or word-of-mouth. The general perception is that customers say that their bank charges do justify the customer service received.
- Full Text:
- Date Issued: 2012
Knowledge and understanding of radiographers regarding supraspinatus outlet projection for shoulder impingement syndrome
- Authors: Willians, Razana
- Date: 2015
- Subjects: Radiography, Medical , Diagnosis, Radioscopic , Shoulder , Diagnostic imaging
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4456 , vital:20602
- Description: The shoulder is a complex anatomical structure and imaging plays an important role in the diagnosis and management of shoulder conditions. The complexity of the shoulder’s anatomy has led to the development of multiple radiographic projections and techniques within plain film imaging with each projection intended to demonstrate specific aspects of the anatomy of the shoulder. However, reproducing the required projections can be difficult especially if radiographers are not familiar with the projections and their evaluation criteria. Literature has revealed the importance of a comprehensive knowledge and understanding of anatomy, patient positioning, beam direction and centring point, and evaluation criteria to ensure a quality projection for accurate diagnoses. The aim of the study was to determine the knowledge and understanding of radiographers with regard to the supraspinatus outlet projection (SOP) for shoulder impingement syndrome (SIS) and its evaluation criteria. The inferences derived from the research findings were used to develop guidelines for a structured in-service training programme for practising radiographers to optimise their knowledge and understanding of the supraspinatus outlet projection in shoulder impingement syndrome. The proposed study followed a quantitative approach. Furthermore, a descriptive, exploratory, contextual design was employed. The research population consisted of practising radiographers working in the public and private hospitals of the Nelson Mandela Bay Municipality. The data were collected by means of a structured self-administered questionnaire. The questionnaire comprised of three sections. The first section requested demographic information from the participants. The second section assessed their knowledge and understanding regarding the scapular ‘Y’ and the supraspinatus outlet projections and shoulder impingement syndrome. The third section assessed their knowledge and understanding of anatomy and image evaluation/critiquing. The reliability and validity of the data collection instrument was ensured by conducting a pilot study and comparing the results with those of the main study. In addition, the expertise and guidance of a radiographer experienced in the clinical training of radiographers, the supervisor (who has twenty years’ experience in the teaching of radiographers) and a statistician was obtained. Descriptive and inferential statistical analyses were performed by means of a statistical programme and with the guidance of a statistician. The researcher ensured that the study was conducted in an ethical manner by adhering to the ethical principles of beneficence, justice and respect for persons.
- Full Text:
- Date Issued: 2015
- Authors: Willians, Razana
- Date: 2015
- Subjects: Radiography, Medical , Diagnosis, Radioscopic , Shoulder , Diagnostic imaging
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4456 , vital:20602
- Description: The shoulder is a complex anatomical structure and imaging plays an important role in the diagnosis and management of shoulder conditions. The complexity of the shoulder’s anatomy has led to the development of multiple radiographic projections and techniques within plain film imaging with each projection intended to demonstrate specific aspects of the anatomy of the shoulder. However, reproducing the required projections can be difficult especially if radiographers are not familiar with the projections and their evaluation criteria. Literature has revealed the importance of a comprehensive knowledge and understanding of anatomy, patient positioning, beam direction and centring point, and evaluation criteria to ensure a quality projection for accurate diagnoses. The aim of the study was to determine the knowledge and understanding of radiographers with regard to the supraspinatus outlet projection (SOP) for shoulder impingement syndrome (SIS) and its evaluation criteria. The inferences derived from the research findings were used to develop guidelines for a structured in-service training programme for practising radiographers to optimise their knowledge and understanding of the supraspinatus outlet projection in shoulder impingement syndrome. The proposed study followed a quantitative approach. Furthermore, a descriptive, exploratory, contextual design was employed. The research population consisted of practising radiographers working in the public and private hospitals of the Nelson Mandela Bay Municipality. The data were collected by means of a structured self-administered questionnaire. The questionnaire comprised of three sections. The first section requested demographic information from the participants. The second section assessed their knowledge and understanding regarding the scapular ‘Y’ and the supraspinatus outlet projections and shoulder impingement syndrome. The third section assessed their knowledge and understanding of anatomy and image evaluation/critiquing. The reliability and validity of the data collection instrument was ensured by conducting a pilot study and comparing the results with those of the main study. In addition, the expertise and guidance of a radiographer experienced in the clinical training of radiographers, the supervisor (who has twenty years’ experience in the teaching of radiographers) and a statistician was obtained. Descriptive and inferential statistical analyses were performed by means of a statistical programme and with the guidance of a statistician. The researcher ensured that the study was conducted in an ethical manner by adhering to the ethical principles of beneficence, justice and respect for persons.
- Full Text:
- Date Issued: 2015
The effective combating of intrusion attacks through fuzzy logic and neural networks
- Authors: Goss, Robert Melvin
- Date: 2007
- Subjects: Computer security , Fuzzy logic , Neural networks (Computer science)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9794 , http://hdl.handle.net/10948/512 , http://hdl.handle.net/10948/d1011917 , Computer security , Fuzzy logic , Neural networks (Computer science)
- Description: The importance of properly securing an organization’s information and computing resources has become paramount in modern business. Since the advent of the Internet, securing this organizational information has become increasingly difficult. Organizations deploy many security mechanisms in the protection of their data, intrusion detection systems in particular have an increasingly valuable role to play, and as networks grow, administrators need better ways to monitor their systems. Currently, many intrusion detection systems lack the means to accurately monitor and report on wireless segments within the corporate network. This dissertation proposes an extension to the NeGPAIM model, known as NeGPAIM-W, which allows for the accurate detection of attacks originating on wireless network segments. The NeGPAIM-W model is able to detect both wired and wireless based attacks, and with the extensions to the original model mentioned previously, also provide for correlation of intrusion attacks sourced on both wired and wireless network segments. This provides for a holistic detection strategy for an organization. This has been accomplished with the use of Fuzzy logic and neural networks utilized in the detection of attacks. The model works on the assumption that each user has, and leaves, a unique footprint on a computer system. Thus, all intrusive behaviour on the system and networks which support it, can be traced back to the user account which was used to perform the intrusive behavior.
- Full Text:
- Date Issued: 2007
- Authors: Goss, Robert Melvin
- Date: 2007
- Subjects: Computer security , Fuzzy logic , Neural networks (Computer science)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9794 , http://hdl.handle.net/10948/512 , http://hdl.handle.net/10948/d1011917 , Computer security , Fuzzy logic , Neural networks (Computer science)
- Description: The importance of properly securing an organization’s information and computing resources has become paramount in modern business. Since the advent of the Internet, securing this organizational information has become increasingly difficult. Organizations deploy many security mechanisms in the protection of their data, intrusion detection systems in particular have an increasingly valuable role to play, and as networks grow, administrators need better ways to monitor their systems. Currently, many intrusion detection systems lack the means to accurately monitor and report on wireless segments within the corporate network. This dissertation proposes an extension to the NeGPAIM model, known as NeGPAIM-W, which allows for the accurate detection of attacks originating on wireless network segments. The NeGPAIM-W model is able to detect both wired and wireless based attacks, and with the extensions to the original model mentioned previously, also provide for correlation of intrusion attacks sourced on both wired and wireless network segments. This provides for a holistic detection strategy for an organization. This has been accomplished with the use of Fuzzy logic and neural networks utilized in the detection of attacks. The model works on the assumption that each user has, and leaves, a unique footprint on a computer system. Thus, all intrusive behaviour on the system and networks which support it, can be traced back to the user account which was used to perform the intrusive behavior.
- Full Text:
- Date Issued: 2007
Absenteeism management at Willard Batteries
- Authors: Paul, Gary William
- Date: 2008
- Subjects: Absenteeism (Labor) -- Management , Absenteeism (Labor) -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9383 , http://hdl.handle.net/10948/896 , Absenteeism (Labor) -- Management , Absenteeism (Labor) -- South Africa
- Description: The main research problem in this study centred around the assessment of the impact of an absenteeism monitoring and management system at Willard Batteries. The main research problem had five sub-problems which were addressed through the following actions: A literature study was conducted to identify the causes and impact of absenteeism in the workplace. The researcher also conducted interviews with the Human Resources Manager, line managers and employees at Willard Batteries to obtain their views of the absenteeism management strategies utilised, as well as the effects of absenteeism in their organisation. The insights gained from these interviews were incorporated into the questionnaire. The absenteeism figures of the organisation for the period 2005 to 2008 were analysed and compared against the internationally accepted absenteeism norm of three percent. An absence rate above three percent is considered as unacceptable and would imply that the current absenteeism management system is not effective. The theoretical study also entailed the reviewing of the legal framework within which absenteeism needs to be managed, as well as the literature that deals with strategies for the effective management of absenteeism. These strategies relate to the recording, calculation, analysis, benchmarking and practical management of absenteeism in the workplace. A survey questionnaire was developed to determine the perceptions of managers, supervisors and employees in relation to the impact of absenteeism on the company as well as the extent to which managers and supervisors were utilising selected absenteeism monitoring and management strategies within the company. The results from the empirical study revealed that management and supervisors were more aware of the impact of absenteeism on the organisation than their employees. It can therefore be concluded that employees perceived their absence from work to have little impact on aspects such as employee morale, cost, production and the customer. This could possibly be due to ineffective communication in terms of the cost and other consequences of absenteeism in the organisation. Employees also felt that managers were effective in taking the necessary disciplinary action with regards to absenteeism-related transgressions, but that they were not diligent in the recording and communication of absence information, as well as comparing absenteeism information inter-departmentally. Absenteeism has proven to be globally pervasive, expensive and extremely disruptive to organisations. Managers and supervisors who employ the various absence monitoring and management strategies, could be more effective in improving employee attendance. Their efforts could be further enhanced if employees are made aware of the negative impact that their absence has on the morale of their fellow employees, the cost to the company, the customer, as well as the achievement of production targets and the quality of outputs.
- Full Text:
- Date Issued: 2008
- Authors: Paul, Gary William
- Date: 2008
- Subjects: Absenteeism (Labor) -- Management , Absenteeism (Labor) -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9383 , http://hdl.handle.net/10948/896 , Absenteeism (Labor) -- Management , Absenteeism (Labor) -- South Africa
- Description: The main research problem in this study centred around the assessment of the impact of an absenteeism monitoring and management system at Willard Batteries. The main research problem had five sub-problems which were addressed through the following actions: A literature study was conducted to identify the causes and impact of absenteeism in the workplace. The researcher also conducted interviews with the Human Resources Manager, line managers and employees at Willard Batteries to obtain their views of the absenteeism management strategies utilised, as well as the effects of absenteeism in their organisation. The insights gained from these interviews were incorporated into the questionnaire. The absenteeism figures of the organisation for the period 2005 to 2008 were analysed and compared against the internationally accepted absenteeism norm of three percent. An absence rate above three percent is considered as unacceptable and would imply that the current absenteeism management system is not effective. The theoretical study also entailed the reviewing of the legal framework within which absenteeism needs to be managed, as well as the literature that deals with strategies for the effective management of absenteeism. These strategies relate to the recording, calculation, analysis, benchmarking and practical management of absenteeism in the workplace. A survey questionnaire was developed to determine the perceptions of managers, supervisors and employees in relation to the impact of absenteeism on the company as well as the extent to which managers and supervisors were utilising selected absenteeism monitoring and management strategies within the company. The results from the empirical study revealed that management and supervisors were more aware of the impact of absenteeism on the organisation than their employees. It can therefore be concluded that employees perceived their absence from work to have little impact on aspects such as employee morale, cost, production and the customer. This could possibly be due to ineffective communication in terms of the cost and other consequences of absenteeism in the organisation. Employees also felt that managers were effective in taking the necessary disciplinary action with regards to absenteeism-related transgressions, but that they were not diligent in the recording and communication of absence information, as well as comparing absenteeism information inter-departmentally. Absenteeism has proven to be globally pervasive, expensive and extremely disruptive to organisations. Managers and supervisors who employ the various absence monitoring and management strategies, could be more effective in improving employee attendance. Their efforts could be further enhanced if employees are made aware of the negative impact that their absence has on the morale of their fellow employees, the cost to the company, the customer, as well as the achievement of production targets and the quality of outputs.
- Full Text:
- Date Issued: 2008
Development and validation of in-process control test kits for biodiesel production
- Authors: Fibi, Pumza Oscarine
- Date: 2013
- Subjects: Biodiesel fuels -- South Africa , Biomass energy -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10416 , http://hdl.handle.net/10948/d1012645 , Biodiesel fuels -- South Africa , Biomass energy -- South Africa
- Description: The production of biodiesel from vegetable oils is not a new technology; it has been around since the 1950’s and both the research in terms of the different feedstock that can be used and the production of biodiesel has since been gaining momentum as there needs to be a new, sustainable and domestic alternative to petroleum fuels. These petroleum fuels pose enormous threats to the environment and therefore need to be replaced as they are mostly contributing to climate change and global warming not to mention the frequent price hikes which are crippling the South African economy. Biodiesel production using vegetable oils seems to be and is the future and a law has recently been passed which sanctions the production of biofuel locally.[1] South African fuel producers will instigate obligatory blending of fossil fuel with biofuel as the country moves to encourage investment in its biofuels sector. The production of biodiesel locally and the blending of biodiesel with other petroleum products will reduce the country’s dependence on imported fuel. The already established petrochemical companies like BP, Sasol and Engine are therefore mandated to purchase these biofuels if and when the biofuels meet the required South African National Standard (SANS) 1935 requirements. This is then where the challenge comes as most of these growing biofuel companies cannot afford to purchase testing equipment.The growing companiesthen discover upon completion of the biofuel manufacturing process that their product does not meet the required standard specification. The failure translates to a financial loss as the final product can possibly not be reworked. The aim of the project is then to assist these companies who are manufacturing biofuel, by providing them with in-house biofuel process methods which will allow for early detection, should there be a need to redo a step in the process and not wait until the completion of the production process. These in-house process-testing methods will range from pH determination, titration tests which will determine the soap content and the percentage free fatty acid content, water determination, density and visual testing. It is not cost-effective for these biodiesel manufacturers to send their samples for outsource testing as evidently the results obtained would be out of specification hence the need to provide these biodiesel manufacturers with in-house analytical testing techniques that will aid in monitoring of the biodiesel production.
- Full Text:
- Date Issued: 2013
- Authors: Fibi, Pumza Oscarine
- Date: 2013
- Subjects: Biodiesel fuels -- South Africa , Biomass energy -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10416 , http://hdl.handle.net/10948/d1012645 , Biodiesel fuels -- South Africa , Biomass energy -- South Africa
- Description: The production of biodiesel from vegetable oils is not a new technology; it has been around since the 1950’s and both the research in terms of the different feedstock that can be used and the production of biodiesel has since been gaining momentum as there needs to be a new, sustainable and domestic alternative to petroleum fuels. These petroleum fuels pose enormous threats to the environment and therefore need to be replaced as they are mostly contributing to climate change and global warming not to mention the frequent price hikes which are crippling the South African economy. Biodiesel production using vegetable oils seems to be and is the future and a law has recently been passed which sanctions the production of biofuel locally.[1] South African fuel producers will instigate obligatory blending of fossil fuel with biofuel as the country moves to encourage investment in its biofuels sector. The production of biodiesel locally and the blending of biodiesel with other petroleum products will reduce the country’s dependence on imported fuel. The already established petrochemical companies like BP, Sasol and Engine are therefore mandated to purchase these biofuels if and when the biofuels meet the required South African National Standard (SANS) 1935 requirements. This is then where the challenge comes as most of these growing biofuel companies cannot afford to purchase testing equipment.The growing companiesthen discover upon completion of the biofuel manufacturing process that their product does not meet the required standard specification. The failure translates to a financial loss as the final product can possibly not be reworked. The aim of the project is then to assist these companies who are manufacturing biofuel, by providing them with in-house biofuel process methods which will allow for early detection, should there be a need to redo a step in the process and not wait until the completion of the production process. These in-house process-testing methods will range from pH determination, titration tests which will determine the soap content and the percentage free fatty acid content, water determination, density and visual testing. It is not cost-effective for these biodiesel manufacturers to send their samples for outsource testing as evidently the results obtained would be out of specification hence the need to provide these biodiesel manufacturers with in-house analytical testing techniques that will aid in monitoring of the biodiesel production.
- Full Text:
- Date Issued: 2013
Reporting on radiographic images in after-hours trauma units :Experiences of radiographers and medical practitioners
- Authors: Van der Venter, Riaan
- Date: 2016
- Subjects: Radiography, Medical -- Image quality Radiography, Medical -- Examinations, questions, etc Nurse practitioners -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/23779 , vital:30619
- Description: Globally there is a lack of radiologists, which results in unreported radiographic examinations, or a delay in reporting on radiographic images even in emergency situations. In order to mitigate and alleviate the situation, and optimise the utilisation of radiographers a red dot system was introduced in the United Kingdom, which later aided in the transformation of the role of radiographers in terms of formal reporting of various radiographic examinations. Although there is a shortage of medical practitioners and radiologists in South Africa the extended role of radiographers has not been yet realised for radiographers. At present, radiographers and medical practitioners work in collaboration to interpret and report on radiographic examinations informally, to facilitate effective and efficient patient management, but this is done illegally because the regulations defining the scope of the profession of radiography does not allow for such practice, putting radiographers and organisations at risk of litigation. In order to gain an in-depth knowledge of the phenomena, to enable the researcher to provide recommendations to the Professional Board of Radiography and Clinical Technology (PBRCT) of the Health Professions Council of South Africa (HPCSA), a qualitative, exploratory, descriptive, and contextual research study was undertaken. Radiographers and medical practitioners were interviewed in order to elicit rich descriptions of their experiences regarding reporting of trauma related radiographic images in the after-hours trauma units. Data were gathered using in-depth semi-structured interviews, and the data were analysed using kesch’s method of thematic synthesis. Three themes emerged from the data, namely the challenges radiographers and medical practitioners face in the after-hours trauma units respectively, with regards to reporting of trauma related adiographs, and suggestions were proposed to optimize the participation of radiographers with regard to trauma related radiographs in these units. A thick description and literature control was done using quotes from participants. Measures to ensure trustworthiness and ethical research practices were also implemented. Thereafter, recommendations were put forward for the PBRCT of the HPCSA, using current literature and inferences made from the findings of the study.
- Full Text:
- Date Issued: 2016
- Authors: Van der Venter, Riaan
- Date: 2016
- Subjects: Radiography, Medical -- Image quality Radiography, Medical -- Examinations, questions, etc Nurse practitioners -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/23779 , vital:30619
- Description: Globally there is a lack of radiologists, which results in unreported radiographic examinations, or a delay in reporting on radiographic images even in emergency situations. In order to mitigate and alleviate the situation, and optimise the utilisation of radiographers a red dot system was introduced in the United Kingdom, which later aided in the transformation of the role of radiographers in terms of formal reporting of various radiographic examinations. Although there is a shortage of medical practitioners and radiologists in South Africa the extended role of radiographers has not been yet realised for radiographers. At present, radiographers and medical practitioners work in collaboration to interpret and report on radiographic examinations informally, to facilitate effective and efficient patient management, but this is done illegally because the regulations defining the scope of the profession of radiography does not allow for such practice, putting radiographers and organisations at risk of litigation. In order to gain an in-depth knowledge of the phenomena, to enable the researcher to provide recommendations to the Professional Board of Radiography and Clinical Technology (PBRCT) of the Health Professions Council of South Africa (HPCSA), a qualitative, exploratory, descriptive, and contextual research study was undertaken. Radiographers and medical practitioners were interviewed in order to elicit rich descriptions of their experiences regarding reporting of trauma related radiographic images in the after-hours trauma units. Data were gathered using in-depth semi-structured interviews, and the data were analysed using kesch’s method of thematic synthesis. Three themes emerged from the data, namely the challenges radiographers and medical practitioners face in the after-hours trauma units respectively, with regards to reporting of trauma related adiographs, and suggestions were proposed to optimize the participation of radiographers with regard to trauma related radiographs in these units. A thick description and literature control was done using quotes from participants. Measures to ensure trustworthiness and ethical research practices were also implemented. Thereafter, recommendations were put forward for the PBRCT of the HPCSA, using current literature and inferences made from the findings of the study.
- Full Text:
- Date Issued: 2016
A SOAP-based Model for secure messaging in a global context
- Authors: Van Eeden, Johannes Jurie
- Date: 2005
- Subjects: Telecommunication systems -- Security measures
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9777 , http://hdl.handle.net/10948/817 , Telecommunication systems -- Security measures
- Description: For integration between application-systems in a global context, interoperability needs to be established on a global level; global interoperability, in turn, is based on a global common application-interface. This is achieved through resolving differences in, inter alia, protocol profiles, among participants in the global network. ebXML is used as the point of departure. A messaging framework, which is based on existing Web technology and standards, is proposed. Certain security and Web service standards are examined to determine specific parameters for an interoperable secure messaging environment. A security based framework comprising a predefined message format and architecture is investigated for a secure interoperable global electronic marketspace.
- Full Text:
- Date Issued: 2005
- Authors: Van Eeden, Johannes Jurie
- Date: 2005
- Subjects: Telecommunication systems -- Security measures
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9777 , http://hdl.handle.net/10948/817 , Telecommunication systems -- Security measures
- Description: For integration between application-systems in a global context, interoperability needs to be established on a global level; global interoperability, in turn, is based on a global common application-interface. This is achieved through resolving differences in, inter alia, protocol profiles, among participants in the global network. ebXML is used as the point of departure. A messaging framework, which is based on existing Web technology and standards, is proposed. Certain security and Web service standards are examined to determine specific parameters for an interoperable secure messaging environment. A security based framework comprising a predefined message format and architecture is investigated for a secure interoperable global electronic marketspace.
- Full Text:
- Date Issued: 2005
Enterpreneurial orientation at Nelson Mandela Metropolitan University
- Fadairo, Feyisara Olufunmilayo
- Authors: Fadairo, Feyisara Olufunmilayo
- Date: 2014
- Subjects: Entrepreneurship -- South Africa , University-based new business enterprises -- South Africa , Nelson Mandela Metropolitan University
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9348 , http://hdl.handle.net/10948/d1020293
- Description: In the knowledge world into which mankind has progressed, universities are engines of economic growth. Their role has changed from producers of labour force to equal contributors - along with government and industry- in regional and national economic and social growth and development. Universities that will survive and succeed in this new climate must embrace entrepreneurship - become entrepreneurially oriented. As in any other organisation corporate entrepreneurship processes explain how entrepreneurship is implemented and diffused throughout a university, and its members must perceive the internal organisational culture as innovation supporting for entrepreneurship to flourish. Hence, the importance of studying internal environmental conditions that influence / enable corporate entrepreneurship. This study investigated NMMU’s entrepreneurial orientation by first determining what an entrepreneurial university is and its key attributes. Next it identified the key structural factors influencing university entrepreneurship and enquired how these structural factors can be influenced to enhance entrepreneurship at NMMU. To this end, survey method was used to sample perception of the university middle managers. The study first determined the level of entrepreneurship in NMMU by measuring its entrepreneurial intensity and then attempted to locate its position on the entrepreneurial grid. Next the level of the university’s internal environmental support for entrepreneurship was determined. The university’s culture was found to be the key factor influencing entrepreneurship with time availability and work discretion as key internal factors through which NMMU’s entrepreneurial culture could be improved. Proactivity and frequency dimensions of entrepreneurship were found to lead to significant improvement in the university’s entrepreneurial output and based on the outcome of the study; suggestions were made on ways of incorporating findings to better improve entrepreneurial orientation.
- Full Text:
- Date Issued: 2014
- Authors: Fadairo, Feyisara Olufunmilayo
- Date: 2014
- Subjects: Entrepreneurship -- South Africa , University-based new business enterprises -- South Africa , Nelson Mandela Metropolitan University
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9348 , http://hdl.handle.net/10948/d1020293
- Description: In the knowledge world into which mankind has progressed, universities are engines of economic growth. Their role has changed from producers of labour force to equal contributors - along with government and industry- in regional and national economic and social growth and development. Universities that will survive and succeed in this new climate must embrace entrepreneurship - become entrepreneurially oriented. As in any other organisation corporate entrepreneurship processes explain how entrepreneurship is implemented and diffused throughout a university, and its members must perceive the internal organisational culture as innovation supporting for entrepreneurship to flourish. Hence, the importance of studying internal environmental conditions that influence / enable corporate entrepreneurship. This study investigated NMMU’s entrepreneurial orientation by first determining what an entrepreneurial university is and its key attributes. Next it identified the key structural factors influencing university entrepreneurship and enquired how these structural factors can be influenced to enhance entrepreneurship at NMMU. To this end, survey method was used to sample perception of the university middle managers. The study first determined the level of entrepreneurship in NMMU by measuring its entrepreneurial intensity and then attempted to locate its position on the entrepreneurial grid. Next the level of the university’s internal environmental support for entrepreneurship was determined. The university’s culture was found to be the key factor influencing entrepreneurship with time availability and work discretion as key internal factors through which NMMU’s entrepreneurial culture could be improved. Proactivity and frequency dimensions of entrepreneurship were found to lead to significant improvement in the university’s entrepreneurial output and based on the outcome of the study; suggestions were made on ways of incorporating findings to better improve entrepreneurial orientation.
- Full Text:
- Date Issued: 2014
Wireless ICT monitoring for hydroponic agriculture
- Authors: Ndame, Loic Andre Stephane
- Date: 2015
- Subjects: Mobile apps -- South Africa , Hydroponics -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/3605 , vital:20445
- Description: It is becoming increasingly evident that agriculture is playing a pivotal role in the socio-economic development of South Africa. The agricultural sector is important because it contributes approximately 2% to the gross domestic product of the country. However, many factors impact on the sustainability of traditional agriculture in South Africa. Unpredictable climatic conditions, land degradation and a lack of information and awareness of innovative farming solutions are among the factors plaguing the South African agricultural landscape. Various farming techniques have been looked at in order to mitigate these challenges. Among these interventions are the introduction of organic agriculture, greenhouse agriculture and hydroponic agriculture, which is the focus area of this study. Hydroponic agriculture is a method of precision agriculture where plants are grown in a mineral nutrient solution instead labour- intensive activity that requires an incessant monitoring of the farm environment in order to ensure a successful harvest. Hydroponic agriculture, however, presents a number of challenges that can be mitigated by leveraging the recent mobile Information and Communication Technologies (ICTs) breakthroughs. This dissertation reports on the development of a wireless ICT monitoring application for hydroponic agriculture: HydroWatcher mobile app. HydroWatcher is a complex system that is composed of several interlacing parts and this study will be focusing on the development of the mobile app, the front-end of the system. This focus is motivated by the fact that in such systems the front-end, being the part that the users interact with, is critical for the acceptance of the system. However, in order to design and develop any part of HydroWatcher, it is crucial to understand the context of hydroponic agriculture in South Africa. Therefore, complementary objectives of this study are to identify the critical factors that impact hydroponic agriculture as well as the challenges faced by hydroponic farmers in South Africa. Thus, it leads to the elicitation of the requirements for the design and development of HydroWatcher. This study followed a mixed methods approach, including interviews, observations, exploration of hydroponic farming, to collect the data, which will best enable the researcher to understand the activities relating to hydroponic agriculture. A qualitative content analysis was followed to analyse the data and to constitute the requirements for the system and later to assert their applicability to the mobile app. HydroWatcher proposes to couple recent advances in mobile technology development, like the Android platform, with the contemporary advances in electronics necessary for the creation of wireless sensor nodes, as well as Human Computer interaction guidelines tailored for developing countries, in order to boost the user experience.
- Full Text:
- Date Issued: 2015
- Authors: Ndame, Loic Andre Stephane
- Date: 2015
- Subjects: Mobile apps -- South Africa , Hydroponics -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/3605 , vital:20445
- Description: It is becoming increasingly evident that agriculture is playing a pivotal role in the socio-economic development of South Africa. The agricultural sector is important because it contributes approximately 2% to the gross domestic product of the country. However, many factors impact on the sustainability of traditional agriculture in South Africa. Unpredictable climatic conditions, land degradation and a lack of information and awareness of innovative farming solutions are among the factors plaguing the South African agricultural landscape. Various farming techniques have been looked at in order to mitigate these challenges. Among these interventions are the introduction of organic agriculture, greenhouse agriculture and hydroponic agriculture, which is the focus area of this study. Hydroponic agriculture is a method of precision agriculture where plants are grown in a mineral nutrient solution instead labour- intensive activity that requires an incessant monitoring of the farm environment in order to ensure a successful harvest. Hydroponic agriculture, however, presents a number of challenges that can be mitigated by leveraging the recent mobile Information and Communication Technologies (ICTs) breakthroughs. This dissertation reports on the development of a wireless ICT monitoring application for hydroponic agriculture: HydroWatcher mobile app. HydroWatcher is a complex system that is composed of several interlacing parts and this study will be focusing on the development of the mobile app, the front-end of the system. This focus is motivated by the fact that in such systems the front-end, being the part that the users interact with, is critical for the acceptance of the system. However, in order to design and develop any part of HydroWatcher, it is crucial to understand the context of hydroponic agriculture in South Africa. Therefore, complementary objectives of this study are to identify the critical factors that impact hydroponic agriculture as well as the challenges faced by hydroponic farmers in South Africa. Thus, it leads to the elicitation of the requirements for the design and development of HydroWatcher. This study followed a mixed methods approach, including interviews, observations, exploration of hydroponic farming, to collect the data, which will best enable the researcher to understand the activities relating to hydroponic agriculture. A qualitative content analysis was followed to analyse the data and to constitute the requirements for the system and later to assert their applicability to the mobile app. HydroWatcher proposes to couple recent advances in mobile technology development, like the Android platform, with the contemporary advances in electronics necessary for the creation of wireless sensor nodes, as well as Human Computer interaction guidelines tailored for developing countries, in order to boost the user experience.
- Full Text:
- Date Issued: 2015
Study of the skincalm filling process at Aspen Pharmacare applying some six sigma principles
- Authors: Marx, Johannes
- Date: 2005
- Subjects: Ointments -- Packaging , Six sigma (Quality control standard)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10369 , http://hdl.handle.net/10948/184 , Ointments -- Packaging , Six sigma (Quality control standard)
- Description: Aspen Pharmacare is listed on the Johannesburg Securities Exchange South Africa (JSE) and is Africa’s largest pharmaceutical manufacturer. The company is a major supplier of branded pharmaceutical and healthcare products to the local and selected international markets. For decades, Aspen has manufactured a basket of affordable, quality, and effective products for the ethical, generic over-the-counter (OTC) and personal care markets. Aspen is also the leading supplier of generic medicines to the public sector, providing comprehensive coverage of the products on the Essential Drug List. Aspen continues to deliver on its commitment toward playing a role in social responsibility diseases such as HIV/AIDS, tuberculosis and malaria. In August 2003 Aspen developed Africa’s first generic anti-retroviral drug, namely Aspen-Stavudine. Aspen’s manufacturing facilities are based in Port Elizabeth (PE) and East London. Aspen has recently completed an Oral Solid Dosage (OSD) manufacturing facility worth approximately R150 million in PE. The Group manufactures approximately 20 tons of product daily and in excess of 400 tons of solid dosage pharmaceuticals, which equates to more than 2 billion tablets. In addition, more than 3 million litres of liquid pharmaceuticals and over 200 tons of pharmaceutical creams and ointments are produced per year [1]. Aspen excels at delivering quality products and services, exceeding customer expectations, complying with international standards in an environment that cultivates technical expertise and innovation. Following this philosophy through to the shop floor areas mean that there are always initiatives in continuous production improvement. One of these improvement projects introduced is called Six Sigma. 8 Ten members of the staff, selected from different expertise fields in the company were trained in Six Sigma. Knowledge gained from the two week training course were applied to different areas in the factory using Six Sigma principles. This dissertation focuses on the study undertaken in one of production areas, namely the filling process of the ointments and creams at the Aspen Port Elizabeth facility.
- Full Text:
- Date Issued: 2005
- Authors: Marx, Johannes
- Date: 2005
- Subjects: Ointments -- Packaging , Six sigma (Quality control standard)
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10369 , http://hdl.handle.net/10948/184 , Ointments -- Packaging , Six sigma (Quality control standard)
- Description: Aspen Pharmacare is listed on the Johannesburg Securities Exchange South Africa (JSE) and is Africa’s largest pharmaceutical manufacturer. The company is a major supplier of branded pharmaceutical and healthcare products to the local and selected international markets. For decades, Aspen has manufactured a basket of affordable, quality, and effective products for the ethical, generic over-the-counter (OTC) and personal care markets. Aspen is also the leading supplier of generic medicines to the public sector, providing comprehensive coverage of the products on the Essential Drug List. Aspen continues to deliver on its commitment toward playing a role in social responsibility diseases such as HIV/AIDS, tuberculosis and malaria. In August 2003 Aspen developed Africa’s first generic anti-retroviral drug, namely Aspen-Stavudine. Aspen’s manufacturing facilities are based in Port Elizabeth (PE) and East London. Aspen has recently completed an Oral Solid Dosage (OSD) manufacturing facility worth approximately R150 million in PE. The Group manufactures approximately 20 tons of product daily and in excess of 400 tons of solid dosage pharmaceuticals, which equates to more than 2 billion tablets. In addition, more than 3 million litres of liquid pharmaceuticals and over 200 tons of pharmaceutical creams and ointments are produced per year [1]. Aspen excels at delivering quality products and services, exceeding customer expectations, complying with international standards in an environment that cultivates technical expertise and innovation. Following this philosophy through to the shop floor areas mean that there are always initiatives in continuous production improvement. One of these improvement projects introduced is called Six Sigma. 8 Ten members of the staff, selected from different expertise fields in the company were trained in Six Sigma. Knowledge gained from the two week training course were applied to different areas in the factory using Six Sigma principles. This dissertation focuses on the study undertaken in one of production areas, namely the filling process of the ointments and creams at the Aspen Port Elizabeth facility.
- Full Text:
- Date Issued: 2005
Strategies for Chinese companies to enter the Port Elizabeth sports-shoe market
- Guo, Zhi
- Authors: Guo, Zhi
- Date: 2006
- Subjects: Shoe industry -- South Africa -- Port Elizabeth , Business enterprises, Foreign -- South Africa -- Port Elizabeth , Entrepreneurship -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9005 , http://hdl.handle.net/10948/516 , http://hdl.handle.net/10948/d1011691 , Shoe industry -- South Africa -- Port Elizabeth , Business enterprises, Foreign -- South Africa -- Port Elizabeth , Entrepreneurship -- South Africa -- Port Elizabeth
- Description: This research addressed the study of entry strategies by Chinese sports-shoe manufacturers into the South African sports-shoe market. The goal of this research is to investigate what are the appropriate entry strategies for Chinese sports-shoe companies to enter the South African sports-shoe market. A Chinese sports-shoe company, Li Ning Limited, was used as a case study to illustrate the methods to explore appropriate entry strategies. The research methodology included: {u10007A} A literature study to explore the popular entry strategies used to enter the South African and also global markets was conducted. In addition, the South African and Chinese market environments were investigated. {u10007A} An empirical study, a survey of sports-shoe customers and sports-shoe shops owners, was done in order to explore the advisable entry strategies for Chinese sports-shoe companies to enter the South African sports-shoe market. According to the literature study as well as the empirical study, the research explored some advisable entry strategies for Chinese sports-shoe companies into the South African domain.
- Full Text:
- Date Issued: 2006
- Authors: Guo, Zhi
- Date: 2006
- Subjects: Shoe industry -- South Africa -- Port Elizabeth , Business enterprises, Foreign -- South Africa -- Port Elizabeth , Entrepreneurship -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9005 , http://hdl.handle.net/10948/516 , http://hdl.handle.net/10948/d1011691 , Shoe industry -- South Africa -- Port Elizabeth , Business enterprises, Foreign -- South Africa -- Port Elizabeth , Entrepreneurship -- South Africa -- Port Elizabeth
- Description: This research addressed the study of entry strategies by Chinese sports-shoe manufacturers into the South African sports-shoe market. The goal of this research is to investigate what are the appropriate entry strategies for Chinese sports-shoe companies to enter the South African sports-shoe market. A Chinese sports-shoe company, Li Ning Limited, was used as a case study to illustrate the methods to explore appropriate entry strategies. The research methodology included: {u10007A} A literature study to explore the popular entry strategies used to enter the South African and also global markets was conducted. In addition, the South African and Chinese market environments were investigated. {u10007A} An empirical study, a survey of sports-shoe customers and sports-shoe shops owners, was done in order to explore the advisable entry strategies for Chinese sports-shoe companies to enter the South African sports-shoe market. According to the literature study as well as the empirical study, the research explored some advisable entry strategies for Chinese sports-shoe companies into the South African domain.
- Full Text:
- Date Issued: 2006
Development of thick section friction stir welding using a sliding tool shoulder
- Authors: Chetty, Shamalin
- Date: 2013
- Subjects: Friction welding
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9633 , http://hdl.handle.net/10948/d1015081
- Description: Sliding shoulder friction stir welding (SSFSW) is an alternative joining technique to the conventional friction stir welding process. The welding mechanism comprises of a rotating probe and a non-rotating shoulder. The shoulder therefore does not contribute to any heat generation or plastic deformation. When welding thicker section material, the contribution of heat generation from the shoulder becomes less significant and most of the heat and plastic deformation must be generated by the tool probe. For this reason it was decided to develop the process for thick section AA6082-T6. Due to the stationary (non-rotating) shoulder the weld track is smooth and there is no reduction in cross-sectional area. This research is based on the development of a sliding shoulder friction stir welding tool with the ability to create joints of up to 25mm thick on aluminium alloy 6082-T6 plate as well as the associated process development. The sliding shoulder friction stir welding tool was designed, manufactured and tested by initially performing partial penetration welds with various size tool probes and then finally by performing a sliding shoulder friction stir butt weld on 25mm thick plate. As welds were performed and more knowledge gained about the process, design modifications were made. These included varying the clearance between the tool probe and stationary shoulder; the profile of the shoulder which contributes to material flow during the process; and supporting the tool probe to prevent deflection when welding thicker sections at high forge forces. From the sliding shoulder friction stir welds performed, an understanding of material flow during the process was gained when analysing the macro-sections and exit holes of the welds. Typical process forces and torques associated with the process were measured to assist with future head unit and tool designs with regard to sliding shoulder friction stir welding.
- Full Text:
- Date Issued: 2013
- Authors: Chetty, Shamalin
- Date: 2013
- Subjects: Friction welding
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9633 , http://hdl.handle.net/10948/d1015081
- Description: Sliding shoulder friction stir welding (SSFSW) is an alternative joining technique to the conventional friction stir welding process. The welding mechanism comprises of a rotating probe and a non-rotating shoulder. The shoulder therefore does not contribute to any heat generation or plastic deformation. When welding thicker section material, the contribution of heat generation from the shoulder becomes less significant and most of the heat and plastic deformation must be generated by the tool probe. For this reason it was decided to develop the process for thick section AA6082-T6. Due to the stationary (non-rotating) shoulder the weld track is smooth and there is no reduction in cross-sectional area. This research is based on the development of a sliding shoulder friction stir welding tool with the ability to create joints of up to 25mm thick on aluminium alloy 6082-T6 plate as well as the associated process development. The sliding shoulder friction stir welding tool was designed, manufactured and tested by initially performing partial penetration welds with various size tool probes and then finally by performing a sliding shoulder friction stir butt weld on 25mm thick plate. As welds were performed and more knowledge gained about the process, design modifications were made. These included varying the clearance between the tool probe and stationary shoulder; the profile of the shoulder which contributes to material flow during the process; and supporting the tool probe to prevent deflection when welding thicker sections at high forge forces. From the sliding shoulder friction stir welds performed, an understanding of material flow during the process was gained when analysing the macro-sections and exit holes of the welds. Typical process forces and torques associated with the process were measured to assist with future head unit and tool designs with regard to sliding shoulder friction stir welding.
- Full Text:
- Date Issued: 2013
Dispersal of sterile false codling moth, Thaumatotibia leucotreta (Meyrick) (Lepidoptera: Tortricidae), for a sterile insect technique programme on citrus
- Authors: Wagenaar, Gideon Daniel
- Date: 2015
- Subjects: Cryptophlebia leucotreta , Insect pests -- Control -- South Africa , Citrus -- Diseases and pests -- Control -- South Africa , Insect sterilization
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4977 , vital:20774
- Description: The false codling moth (FCM), Thaumatotibia leucotreta (Meyrick) (Lepidoptera: Tortricidae), is an important pest of citrus in South Africa and challenging to manage due to its inconspicuous nature. An effective method currently being employed for the area-wide suppression of the FCM is the Sterile Insect Technique (SIT) and the effective dispersal of sterile moths is very important for success with SIT. This study was conducted in the Addo area of the Sundays River Valley (Eastern Cape) where the programme is commercially used. In this study, sterile male moths were released in different orchards on a citrus farm, and in nearby veld at different times of the year, and their dispersal was monitored through the use of pheromone traps. Various climatic factors were monitored. This provided insight into the local dispersal of sterile male FCM adults in response to abiotic cues (particularly climatic factors). The movement of the FCM in four citrus cultivars, namely lemons, navel and Valencia oranges and mandarins and in the nearby veld (open field), was determined at six different stages of the year. Results clearly indicated that sterile FCM movement is concentrated within citrus orchards, as very few moths were trapped beyond 30 m from the release point, particularly in navel and Valencia orchards. Of the climatic factors measured, minimum and maximum temperatures had the most significant influence on FCM dispersal, and based on the results, various recommendations are made for the releases of sterile FCM in an area-wide SIT management programmes on citrus. A better understanding of the dispersal capabilities of the FCM in an agricultural system, under different conditions and at different times of the year, is invaluable not only in improving release strategies in an SIT programme but in planning future control strategies against the FCM.
- Full Text:
- Date Issued: 2015
- Authors: Wagenaar, Gideon Daniel
- Date: 2015
- Subjects: Cryptophlebia leucotreta , Insect pests -- Control -- South Africa , Citrus -- Diseases and pests -- Control -- South Africa , Insect sterilization
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4977 , vital:20774
- Description: The false codling moth (FCM), Thaumatotibia leucotreta (Meyrick) (Lepidoptera: Tortricidae), is an important pest of citrus in South Africa and challenging to manage due to its inconspicuous nature. An effective method currently being employed for the area-wide suppression of the FCM is the Sterile Insect Technique (SIT) and the effective dispersal of sterile moths is very important for success with SIT. This study was conducted in the Addo area of the Sundays River Valley (Eastern Cape) where the programme is commercially used. In this study, sterile male moths were released in different orchards on a citrus farm, and in nearby veld at different times of the year, and their dispersal was monitored through the use of pheromone traps. Various climatic factors were monitored. This provided insight into the local dispersal of sterile male FCM adults in response to abiotic cues (particularly climatic factors). The movement of the FCM in four citrus cultivars, namely lemons, navel and Valencia oranges and mandarins and in the nearby veld (open field), was determined at six different stages of the year. Results clearly indicated that sterile FCM movement is concentrated within citrus orchards, as very few moths were trapped beyond 30 m from the release point, particularly in navel and Valencia orchards. Of the climatic factors measured, minimum and maximum temperatures had the most significant influence on FCM dispersal, and based on the results, various recommendations are made for the releases of sterile FCM in an area-wide SIT management programmes on citrus. A better understanding of the dispersal capabilities of the FCM in an agricultural system, under different conditions and at different times of the year, is invaluable not only in improving release strategies in an SIT programme but in planning future control strategies against the FCM.
- Full Text:
- Date Issued: 2015
Value delivered by private game reserves in South Africa : a comparison of visitors' and managers' perceptions
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
- Authors: Theron, Elizna
- Date: 2012
- Subjects: Tourism -- South Africa , Ecotourism -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9374 , http://hdl.handle.net/10948/d1019980
- Description: The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and intention for return to the reserves, managers should continue to provide valued offerings and improve their visitors’ wildlife experience. This research investigated visitors’ perceptions of the value delivered by private game reserves in South Africa and compared these with reserve managers’ perceptions of the value delivered. The results of this research study could contribute to a better understanding of perceived value, which in turn could enhance the success of the private game reserves. The literature contextualised the South African private game reserve as part of wildlife tourism, the wildlife tourism offering and the characteristics of wildlife visitors. An overview of customer value, customer value models showing their development over time, and the conceptual framework of the current study was provided. The resulting conceptual model was used to evaluate managers’ and visitors’ perceptions of Quality, Monetary price, Behavioural price, Reputation, Emotional response, Social value and Novelty value delivered by South African private game reserves. The empirical data was collected by means of a survey, using two structured self-administered electronic questionnaires administered to the managers of, and the visitors to, private game reserves. One hundred and sixty two visitors and 30 managers participated in the survey. By performing exploratory factor analysis it was found that the seven value factors were consistent with the value dimensions reported in the literature. These were labelled as Quality, Emotional response, Monetary price, Reputation, Novelty value, Social value and Behavioural price. Most of managers’ perceptions of value provided exceeded visitors’ perceptions of value received. Both managers and visitors rated value items related to Emotional response highly. Considerably more managers (17 percent) thought that the reserve experience can be associated with good service, opposed to only 4 percent of visitors who perceived the service to be good. On the other hand, a larger proportion of visitors (29%) than the managers (20 percent) perceived the reserve experience as relaxing. Managers rated eleven of the thirteen game reserve attributes more positively than what the visitors did. Of these attributes, accommodation services, protection of the natural environment, game drives and service delivery, showed significant differences. It is recommended that South African private game reserve managers: • conduct market research to get a better understanding of what delights visitors. Research should be conducted on a regular basis to ensure management stays current with visitors’ changing needs; • determine whether the prices charged reflect the quality of the physical offerings, service delivery and the time and effort visitors spent to obtain the offering; • use the adventurous activities offered at the reserves as part of their promotional campaigns to attract adventure tourists; • train service delivery staff and game drive guides to educate visitors on the history, culture and eco-friendly practices related to their reserve; • always deliver superior service to ensure memorable wildlife experiences, value for money and exceed visitors’ expectations; • continue using websites, social media and magazines to inform the target market about the reserve offerings; and • stay in regular contact with visitors through social media, newsletters, blogs, follow up emails/calls or face to face discussions at the reserve.
- Full Text:
- Date Issued: 2012
The use of assessment centres as a selection and development tool for executive leaders in the Botswana public service
- Authors: Nkala, Elizabeth Oarabile
- Date: 2015
- Subjects: Assessment centers (Personnel management procedure) , Executive ability -- Testing
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/5814 , vital:21000
- Description: Organisations worldwide are attempting to identify talent by using various assessment methods to evaluate competencies perceived to be core to the mandate of their organisations. In recent years recruitment and selection of individuals rely on assessment methods deemed to have high validity and reliability. One such assessment method used worldwide to evaluate top management is the assessment centre, commonly referred to as the AC. The main research problem of this study focussed on an evaluation of the extent to which the assessment centre method is effectively used for the selection and development of senior management employees in the public service of Botswana. The main research problem had eight sub-problems which were addressed through the following actions: A comprehensive literature study was conducted to define and establish the purpose of assessment centres. Moreover, the study aimed to establish the international best practice for the administration of the assessment centre as a tool for selection and talent development. Subsequent to the literature study an interview schedule and survey questionnaire were developed based on the literature. The interview schedule was used to obtain information from consultants who provide assessment centre services to the public service. The objective of the questionnaire was to obtain information from the recipients of the service and determine the extent to which that information compares with information obtained from the consultants. The questionnaire was distributed to a randomly selected population. The results of the empirical study were statistically analysed and interpreted and revealed that permanent and deputy permanent secretaries are more aware of the reasons for using the assessment centre method than directors and deputy directors. These senior management employees felt that the assessment centre is an effective tool for selection and development but the results from the assessment centre are not optimally used for development. The study revealed that generally the assessment centre process conducted in the Botswana public service is in line with international best practice of assessment centres. However, there are certain areas that need some improvement for the assessment centre to entirely conform to international best practice. These areas include the implementation of an assessment centre policy and the improvement of feedback and vital information provided to participants prior to the centre. The empirical study also revealed that senior management employees hold the view that many senior officers in the public service do not know the importance of the assessment centre method and are not comfortable to participate in such a centre. The assessment centre method has proven to be an effective tool for evaluating competencies. This is due to its use of multiple techniques, assessors, simulations and exercises. Theory has revealed that the assessment centre has higher validity and reliability than other assessment methods. However, due to the high costs of running assessment centres, some organisations take shortcuts and therefore jeopardise its validity.
- Full Text:
- Date Issued: 2015
- Authors: Nkala, Elizabeth Oarabile
- Date: 2015
- Subjects: Assessment centers (Personnel management procedure) , Executive ability -- Testing
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/5814 , vital:21000
- Description: Organisations worldwide are attempting to identify talent by using various assessment methods to evaluate competencies perceived to be core to the mandate of their organisations. In recent years recruitment and selection of individuals rely on assessment methods deemed to have high validity and reliability. One such assessment method used worldwide to evaluate top management is the assessment centre, commonly referred to as the AC. The main research problem of this study focussed on an evaluation of the extent to which the assessment centre method is effectively used for the selection and development of senior management employees in the public service of Botswana. The main research problem had eight sub-problems which were addressed through the following actions: A comprehensive literature study was conducted to define and establish the purpose of assessment centres. Moreover, the study aimed to establish the international best practice for the administration of the assessment centre as a tool for selection and talent development. Subsequent to the literature study an interview schedule and survey questionnaire were developed based on the literature. The interview schedule was used to obtain information from consultants who provide assessment centre services to the public service. The objective of the questionnaire was to obtain information from the recipients of the service and determine the extent to which that information compares with information obtained from the consultants. The questionnaire was distributed to a randomly selected population. The results of the empirical study were statistically analysed and interpreted and revealed that permanent and deputy permanent secretaries are more aware of the reasons for using the assessment centre method than directors and deputy directors. These senior management employees felt that the assessment centre is an effective tool for selection and development but the results from the assessment centre are not optimally used for development. The study revealed that generally the assessment centre process conducted in the Botswana public service is in line with international best practice of assessment centres. However, there are certain areas that need some improvement for the assessment centre to entirely conform to international best practice. These areas include the implementation of an assessment centre policy and the improvement of feedback and vital information provided to participants prior to the centre. The empirical study also revealed that senior management employees hold the view that many senior officers in the public service do not know the importance of the assessment centre method and are not comfortable to participate in such a centre. The assessment centre method has proven to be an effective tool for evaluating competencies. This is due to its use of multiple techniques, assessors, simulations and exercises. Theory has revealed that the assessment centre has higher validity and reliability than other assessment methods. However, due to the high costs of running assessment centres, some organisations take shortcuts and therefore jeopardise its validity.
- Full Text:
- Date Issued: 2015
Process for the preparation of cis- AND trans-3,7-Dimethyl 2,6-Octadiene-1-OL from crude sulphated turpentine stream
- Sathikge, Ndavheleseni David
- Authors: Sathikge, Ndavheleseni David
- Date: 2008
- Subjects: Turpentine , Sulfate waste liquor , Wood-pulp industry -- By-products
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10398 , http://hdl.handle.net/10948/734 , Turpentine , Sulfate waste liquor , Wood-pulp industry -- By-products
- Description: As part of CSIR Biosciences’ interest in aroma chemicals, the processing of crude sulphated turpentine (CST) into high value aroma products was investigated. The primary target product, linalool, was obtained from a mixture of α- and β-pinene in four steps. It can be transformed into a wide range of high value added aroma chemicals. Isomerisation of linalool in the presence of a transition metal catalyst furnishes geraniol and nerol. The scientific work described in this report was part of a bigger project aimed at developing innovative processes to manufacture aroma, flavour & fragrance chemicals through beneficiation of industrial waste streams and other raw materials, available locally from the Forestry, Paper & Pulp industries. The evaluation of a process for the preparation of precursor aroma, flavour & fragrance compounds, in particular geraniol and nerol, from locally available raw materials and industrial waste streams, was investigated. Preparation of geraniol and nerol from linalool (ex α-pinene stream) was investigated using acids or organometallic complexes as catalysts for the corresponding isomerisation reaction. The investigation was conducted in an effort to find a less costly process utilising milder conditions than via the conventional cleavage of β-pinene to myrcene under extreme pyrolysis conditions (>650°C). The transformation of linalool to geraniol/nerol using mineral acids was found to be dominated by secondary reactions such as dehydration and cyclisation, resulting in poor product selectivities and yields. On the other hand, organometallic complexes, in particular vanadium-based complexes (e.g. (OV(OBu)3) produced satisfactory results in the preliminary assessment (conversion of 79.8 percent and selectivity of 98.3 percent). A set of statistically designed experiments was carried out on the (VO(BuO)3 + [(Bu)4N+]OH¯) catalyst system where three variables were tested, i.e. substrate concentration, temperature, and catalyst loading. The selected model for conversion was significant with the “Probability > F” being < 0.0001. The most important contributing variable to the model for conversion was temperature i.e. 83.9 percent. Temperature was still the most important variable for the selectivity response at 65.0 percent contribution level. The response surface generated for the selectivity response was flat indicating a robust method within the parameter range selected.
- Full Text:
- Date Issued: 2008
- Authors: Sathikge, Ndavheleseni David
- Date: 2008
- Subjects: Turpentine , Sulfate waste liquor , Wood-pulp industry -- By-products
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10398 , http://hdl.handle.net/10948/734 , Turpentine , Sulfate waste liquor , Wood-pulp industry -- By-products
- Description: As part of CSIR Biosciences’ interest in aroma chemicals, the processing of crude sulphated turpentine (CST) into high value aroma products was investigated. The primary target product, linalool, was obtained from a mixture of α- and β-pinene in four steps. It can be transformed into a wide range of high value added aroma chemicals. Isomerisation of linalool in the presence of a transition metal catalyst furnishes geraniol and nerol. The scientific work described in this report was part of a bigger project aimed at developing innovative processes to manufacture aroma, flavour & fragrance chemicals through beneficiation of industrial waste streams and other raw materials, available locally from the Forestry, Paper & Pulp industries. The evaluation of a process for the preparation of precursor aroma, flavour & fragrance compounds, in particular geraniol and nerol, from locally available raw materials and industrial waste streams, was investigated. Preparation of geraniol and nerol from linalool (ex α-pinene stream) was investigated using acids or organometallic complexes as catalysts for the corresponding isomerisation reaction. The investigation was conducted in an effort to find a less costly process utilising milder conditions than via the conventional cleavage of β-pinene to myrcene under extreme pyrolysis conditions (>650°C). The transformation of linalool to geraniol/nerol using mineral acids was found to be dominated by secondary reactions such as dehydration and cyclisation, resulting in poor product selectivities and yields. On the other hand, organometallic complexes, in particular vanadium-based complexes (e.g. (OV(OBu)3) produced satisfactory results in the preliminary assessment (conversion of 79.8 percent and selectivity of 98.3 percent). A set of statistically designed experiments was carried out on the (VO(BuO)3 + [(Bu)4N+]OH¯) catalyst system where three variables were tested, i.e. substrate concentration, temperature, and catalyst loading. The selected model for conversion was significant with the “Probability > F” being < 0.0001. The most important contributing variable to the model for conversion was temperature i.e. 83.9 percent. Temperature was still the most important variable for the selectivity response at 65.0 percent contribution level. The response surface generated for the selectivity response was flat indicating a robust method within the parameter range selected.
- Full Text:
- Date Issued: 2008
The development of a co-ordinated communication campaign to enhance participation in netball: applicable to schools in Port Elizabeth
- Authors: Opperman, Ansu
- Date: 2017
- Subjects: Sports -- Public relations -- South Africa -- Port Elizabeth Communication in sports -- South Africa -- Port Elizabeth , Mass media and sports -- South Africa -- Port Elizabeth School sports -- South Africa -- Port Elizabeth -- Communication
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/19828 , vital:28977
- Description: Public relations play an intricate role in communication development strategies within sport, especially netball. The objective of the research is to create a communication campaign incorporated in a public relations programme in aid of the development of netball in Port Elizabeth schools. The significance of the research is to create an understanding of the challenges faced by the learners to participate in netball and to develop the sport. The development of players at a young age is not up to standard when compared to countries where netball is already a professional sport. There is a lack of communication between the different stakeholders, namely the players, coaches and external publics. Qualitative research methods were implemented where primary and secondary data was used to conduct the research. Focus groups were utilised to gather primary data from netball players and coaches. These interviews proved that communication gaps do exist between the different stakeholders of school and netball. An introduction about netball will be discussed. Literature about public relations and communication will be presented. The research methodology will be presenting the research design and research methods used to conduct the research. Characteristics of the schools used in the interviews will be discussed. The research analysis, findings and discussions will present a guideline to be implemented by schools to enhance communication and therefore help develop netball. The research will then be concluded and summarised. Limitations to the study will be discussed as well as recommendations for further study on the topic. Communication plays an important role when trying to build mutual beneficial relationships between the various stakeholders. The results in this research bring to the conclusion that effective communication is needed to enhance and develop netball to ultimately become a professional sport.
- Full Text:
- Date Issued: 2017
- Authors: Opperman, Ansu
- Date: 2017
- Subjects: Sports -- Public relations -- South Africa -- Port Elizabeth Communication in sports -- South Africa -- Port Elizabeth , Mass media and sports -- South Africa -- Port Elizabeth School sports -- South Africa -- Port Elizabeth -- Communication
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/19828 , vital:28977
- Description: Public relations play an intricate role in communication development strategies within sport, especially netball. The objective of the research is to create a communication campaign incorporated in a public relations programme in aid of the development of netball in Port Elizabeth schools. The significance of the research is to create an understanding of the challenges faced by the learners to participate in netball and to develop the sport. The development of players at a young age is not up to standard when compared to countries where netball is already a professional sport. There is a lack of communication between the different stakeholders, namely the players, coaches and external publics. Qualitative research methods were implemented where primary and secondary data was used to conduct the research. Focus groups were utilised to gather primary data from netball players and coaches. These interviews proved that communication gaps do exist between the different stakeholders of school and netball. An introduction about netball will be discussed. Literature about public relations and communication will be presented. The research methodology will be presenting the research design and research methods used to conduct the research. Characteristics of the schools used in the interviews will be discussed. The research analysis, findings and discussions will present a guideline to be implemented by schools to enhance communication and therefore help develop netball. The research will then be concluded and summarised. Limitations to the study will be discussed as well as recommendations for further study on the topic. Communication plays an important role when trying to build mutual beneficial relationships between the various stakeholders. The results in this research bring to the conclusion that effective communication is needed to enhance and develop netball to ultimately become a professional sport.
- Full Text:
- Date Issued: 2017
Financial inclusion in South Africa
- Authors: Abrahams, Rayghana
- Date: 2017
- Subjects: Financial services industry -- South Africa , Financial institutions -- South Africa Finance -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/13579 , vital:27240
- Description: The research for this study was guided by the question on whether the financial inclusion improvement strategies of the South African government adequately address the financial inclusion targets, as set out in the National Development Plan. This descriptive non-empirical study was conducted by means of a literature review. The secondary data used for the study were collected from a number of sources, namely: (i) the 2015 Brookings Financial and Digital Inclusion Project report; (ii) the 2014 Global Findex survey; (iii) the InterMedia surveys; (iv) Financial Access surveys; (v) various national FinScope surveys; and (iv) a number of working papers of the World Bank related to financial inclusion. The data revealed that South Africa, with its sophisticated financial sector, was early to adopt policies and initiatives to advance financial inclusion and the country has experienced a noticeable increase in financial inclusion from 61% in 2004 to 87% in 2015. South Africa is 3% away from its National Development Plan goal of 90% financial inclusion by 2030. This indicates that overall, the financial inclusion initiatives adopted by the South African government were successful.
- Full Text:
- Date Issued: 2017
- Authors: Abrahams, Rayghana
- Date: 2017
- Subjects: Financial services industry -- South Africa , Financial institutions -- South Africa Finance -- South Africa South Africa -- Economic conditions
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/13579 , vital:27240
- Description: The research for this study was guided by the question on whether the financial inclusion improvement strategies of the South African government adequately address the financial inclusion targets, as set out in the National Development Plan. This descriptive non-empirical study was conducted by means of a literature review. The secondary data used for the study were collected from a number of sources, namely: (i) the 2015 Brookings Financial and Digital Inclusion Project report; (ii) the 2014 Global Findex survey; (iii) the InterMedia surveys; (iv) Financial Access surveys; (v) various national FinScope surveys; and (iv) a number of working papers of the World Bank related to financial inclusion. The data revealed that South Africa, with its sophisticated financial sector, was early to adopt policies and initiatives to advance financial inclusion and the country has experienced a noticeable increase in financial inclusion from 61% in 2004 to 87% in 2015. South Africa is 3% away from its National Development Plan goal of 90% financial inclusion by 2030. This indicates that overall, the financial inclusion initiatives adopted by the South African government were successful.
- Full Text:
- Date Issued: 2017
Guidelines for the analysis of student web usage in support of primary educational objectives
- Authors: Von Schoultz, Dean John
- Date: 2015
- Subjects: Information behavior , Searching behavior , Internet in higher education , World Wide Web , Educational technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4965 , vital:20772
- Description: The Internet and World Wide Web provides huge amounts of information to individuals with access to it. Information is an important driving factor of education and higher education has experienced massive adoption rates of information and communication technologies, and accessing the Web is not an uncommon practice within a higher educational institution. The Web provides numerous benefits and many students rely on the Web for information, communication and technical support. However, the immense amount of information available on the Web has brought about some negative side effects associated with abundant information. Whether the Web is a positive influence on students’ academic well-being within higher education is a difficult question to answer. To understand how the Web is used by students within a higher education institution is not an easy task. However, there are ways to understand the Web usage behaviour of students. Using established methods for gathering useful information from data produced by an institution, Web usage behaviours of students within a higher education institution could be analysed and presented. This dissertation presents guidance for analysing Web traffic within a higher educational institution in order to gain insight into the Web usage behaviours of students. This insight can provide educators with valuable information to bolster their decision-making capacity towards achieving their educational goals.
- Full Text:
- Date Issued: 2015
- Authors: Von Schoultz, Dean John
- Date: 2015
- Subjects: Information behavior , Searching behavior , Internet in higher education , World Wide Web , Educational technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/4965 , vital:20772
- Description: The Internet and World Wide Web provides huge amounts of information to individuals with access to it. Information is an important driving factor of education and higher education has experienced massive adoption rates of information and communication technologies, and accessing the Web is not an uncommon practice within a higher educational institution. The Web provides numerous benefits and many students rely on the Web for information, communication and technical support. However, the immense amount of information available on the Web has brought about some negative side effects associated with abundant information. Whether the Web is a positive influence on students’ academic well-being within higher education is a difficult question to answer. To understand how the Web is used by students within a higher education institution is not an easy task. However, there are ways to understand the Web usage behaviour of students. Using established methods for gathering useful information from data produced by an institution, Web usage behaviours of students within a higher education institution could be analysed and presented. This dissertation presents guidance for analysing Web traffic within a higher educational institution in order to gain insight into the Web usage behaviours of students. This insight can provide educators with valuable information to bolster their decision-making capacity towards achieving their educational goals.
- Full Text:
- Date Issued: 2015
The effect of different management practices on the feed intake and growth rate of ostrich chicks
- Kruger, Anna Christina Magdalena
- Authors: Kruger, Anna Christina Magdalena
- Date: 2008
- Subjects: Ostriches -- South Africa -- Growth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10589 , http://hdl.handle.net/10948/834 , Ostriches -- South Africa -- Growth
- Description: Different management techniques were studied, at the Kromme Rhee Experimental Farm near Stellenbosch, in order to stimulate feed intake of ostrich chicks and to determine the effect on their growth rate. A first experiment was conducted to determine the effect of different dietary flavourants on the feed intake of ostrich chicks. Ostrich chicks (1-28 days of age), with no previous exposure to flavourants showed a strong preference for salty feed. Another experiment determined the effect of different colourants on the feed intake of ostrich chicks. Exposure of chicks to feed coloured artificially in different colours (green, red, blue and yellow) had no impact on the feed intake of ostrich chicks (1-28 days of age). Throughout the study the dry matter intake was the highest for the control diet, indicating that the provision of coloured feed to ostriches, as practised in this study, will not stimulate feed intake. The effect of feed processing and restriction of water availability for ostrich chicks was also examined. Extrusion reduced microbial counts in feed by 99.7 percent. Feed intake as well as average daily gain of chicks were lowered by both the pelleting and the extrusion process practised in this study. Processing did not have a positive influence on the production of ostrich chicks 6-15 weeks of age. Dry matter intake for chicks subjected to water restriction were the same as for birds receiving water ad libitum. Similarly growth rate as well as feed conversion ratio was not effected by restriction of water, as practised in this study. Another technique studied was to determine the effect of 24h artificial light on feed intake, growth and the behaviour of ostrich chicks (1-28 days of age). A Timeactivity budget revealed that chicks subjected to 24 hours of light spent more time eating (14.7 percent) than those subjected to normal day and night cycles (11.4 percent). In spite of this, no significant difference in feed intake, growth rate and feed conversion ratio was observed for ostrich chicks subjected to different light regimes. The effect of different dietary salt levels on the production of ostrich chicks (8-12 weeks of age) was also determined. The performance of chicks was the best on a diet with a salt inclusion of 1.4 percent.
- Full Text:
- Date Issued: 2008
- Authors: Kruger, Anna Christina Magdalena
- Date: 2008
- Subjects: Ostriches -- South Africa -- Growth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10589 , http://hdl.handle.net/10948/834 , Ostriches -- South Africa -- Growth
- Description: Different management techniques were studied, at the Kromme Rhee Experimental Farm near Stellenbosch, in order to stimulate feed intake of ostrich chicks and to determine the effect on their growth rate. A first experiment was conducted to determine the effect of different dietary flavourants on the feed intake of ostrich chicks. Ostrich chicks (1-28 days of age), with no previous exposure to flavourants showed a strong preference for salty feed. Another experiment determined the effect of different colourants on the feed intake of ostrich chicks. Exposure of chicks to feed coloured artificially in different colours (green, red, blue and yellow) had no impact on the feed intake of ostrich chicks (1-28 days of age). Throughout the study the dry matter intake was the highest for the control diet, indicating that the provision of coloured feed to ostriches, as practised in this study, will not stimulate feed intake. The effect of feed processing and restriction of water availability for ostrich chicks was also examined. Extrusion reduced microbial counts in feed by 99.7 percent. Feed intake as well as average daily gain of chicks were lowered by both the pelleting and the extrusion process practised in this study. Processing did not have a positive influence on the production of ostrich chicks 6-15 weeks of age. Dry matter intake for chicks subjected to water restriction were the same as for birds receiving water ad libitum. Similarly growth rate as well as feed conversion ratio was not effected by restriction of water, as practised in this study. Another technique studied was to determine the effect of 24h artificial light on feed intake, growth and the behaviour of ostrich chicks (1-28 days of age). A Timeactivity budget revealed that chicks subjected to 24 hours of light spent more time eating (14.7 percent) than those subjected to normal day and night cycles (11.4 percent). In spite of this, no significant difference in feed intake, growth rate and feed conversion ratio was observed for ostrich chicks subjected to different light regimes. The effect of different dietary salt levels on the production of ostrich chicks (8-12 weeks of age) was also determined. The performance of chicks was the best on a diet with a salt inclusion of 1.4 percent.
- Full Text:
- Date Issued: 2008