List of Titles

Core self-evaluations, stress and work aspirations of Department of Education officers in selected districts in the Eastern Cape

- Gabelana, Nomzamo

Authors: Gabelana, Nomzamo
Date: 2014
Language: English
Type: Thesis , Masters , MCom (Industrial Psychology)
Identifier: http://hdl.handle.net/10353/944 , vital:26511
Description: The aim of the study was to investigate the effects of core self-evaluations and stress on the aspiration levels of the Department of Education (DoE) officers. An additional interest was on checking if general relationships amongst the three variables exist and the magnitude of such relationships. A literature study was conducted on three aspects, which are core self-evaluations, stress and work aspirations. This was followed by a survey involving 250 education specialists from four selected districts in the Eastern Cape, which are, Dutywa, Butterworth, Fort Beaufort and Mthatha. Results of the current research indicated that there is a positive relationship between core self-evaluation and DoE stress levels (r=0.32409; p=0.0014). These findings indicate that some individuals have low core self-evaluations due to their exposure to stressful situations hence they negatively appraise themselves and are less confident of themselves. DoE Senior Management Team (SMT) has to strategise and adopt measures that reduce stress levels and encourage positive CSE so as to deal effectively with under-performance.
Full Text:
Date Issued: 2014

Quick View

Assessing the implementation of performance management policies in the public service: a case study of the Department of Human Settlements in the Eastern Cape Province

- Sandiso, Mahlala

Authors: Sandiso, Mahlala
Date: 2014
Language: English
Type: Thesis , Masters , MPA
Identifier: http://hdl.handle.net/10353/1183 , vital:26534
Description: This dissertation set out to assess the implementation of performance management policies in the public service using the case study of the Eastern Cape Department of Housing known currently as Human Settlements. It examines how monitoring and evaluation policies are important in governance deliverables, such as transparency, accountability and learning, influences public administration practice. The exchange between democracy and monitoring and evaluation was demonstrated by assessing how the country managed democratic transition, the influence of globalization on country practice, and specifically how the developmental state advances governance. It also focused on other focal points of how performance management policies in the public service are being utilized to assist Eastern Cape Department of Human Settlements. The study looked at the „new‟ role of performance management systems in meeting „performance information needs‟ of public sector managers as a potential area for further research. This type of research is qualitative in nature as it used documents to elaborate on matters. This study uses documents of the department as a case study to gain more insight about the department as well as the theory of change to guide the study.
Full Text:
Date Issued: 2014

Quick View

Assessing challenges in public appointments and recruitment processes in Chris Hani District Municipality: a case study of human resource department in Lukhanji Local Municipality

- Gijana, Andile Patrick

Authors: Gijana, Andile Patrick
Date: 2011
Subjects: Civil service -- South Africa -- Eastern Cape -- Case studies , Human capital -- South Africa -- Eastern Cape -- Case studies
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11617 , http://hdl.handle.net/10353/325 , Civil service -- South Africa -- Eastern Cape -- Case studies , Human capital -- South Africa -- Eastern Cape -- Case studies
Description: The aim of this study was to assess challenges in Public Appointments and Recruitment Processes in Chris Hani District Municipality: A case study of Human Resource Department in Lukhanji Local Municipality (2008-2010) of the Eastern Cape Province. There has never been a detailed research study conducted in the Chris Hani Human Resource Department, regarding the subject in question. The Constitution of the Republic of South Africa in Section 195(i) directs that Public Administration must be broadly representative of the South African people, with employment and personnel management practices based on ability, objectivity, fairness and the need to redress the imbalances of the past to achieve broad representation. The literature review explored extensively the models used in implementing recruitment and appointment processes globally. From those tested models elsewhere, it was evident that South Africa has a great Constitution and good policies regarding Local Government Human Resource Department recruitment and appointment processes not withstanding some challenges cited in the study. This assessment of challenges in the public appointments and recruitment processes in Chris Hani District Municipality assisted in the establishment of the real facts about effective and fair recruitment and appointment processes in the Local Government Human Resource Management Department to deserving communities. It became clear from the study that providing efficient and fair recruitment and appointments processes to the Local Government Human Resource Department in South Africa requires a broader advocacy agenda encompassing the development of Human Resource systems and the generation of numerous skills and expertise to deliver services to the poor people of our country.
Full Text:
Date Issued: 2011

Quick View

A critical assessment of the public service commission in fighting corruption in South Africa

- Gola, Ndumiso Helton

Authors: Gola, Ndumiso Helton
Date: 2014
Language: English
Type: Thesis , Masters , MPA
Identifier: http://hdl.handle.net/10353/1078 , vital:26524
Description: Using a qualitative research design, this study examined the role of the Public Service Commission (PSC) in curbing corruption in the Eastern Cape Province in South Africa. The Public Service Commission is an independent and impartial body create. Using a qualitative research design, this study examined the role of the Public Service Commission (PSC) in curbing corruption in the Eastern Cape Province in South Africa. The Public Service Commission is an independent and impartial body created by the Constitution, in 1996, to enhance excellence in governance within the Public Service by promoting a professional and ethical environment and adding value to a public administration that is accountable, equitable, efficient, effective, corruption-free and responsive to the needs of the people of South Africa. The study used a desktop approach whereby data was collected from books, journals, articles, media reports and surveys done by other scholars. The findings of the study highlighted that corruption is rampant in South Africa in different sectors and departments. Corruption in South Africa has reached epidemic levels and threatens the lives of all South African citizens. The role of the PSC has been found to be weaker and not meeting its role of fighting corruption as there are more failures than successes since its inception. This has been attributed to challenges such as human resources and financial constraints. The study however suggests recommendations which include extension and possible employment of dedicated permanent staff with relevant experience to address their capacity needs.d by the Constitution, in 1996, to enhance excellence in governance within the Public Service by promoting a professional and ethical environment and adding value to a public administration that is accountable, equitable, efficient, effective, corruption-free and responsive to the needs of the people of South Africa. The study used a desktop approach whereby data was collected from books, journals, articles, media reports and surveys done by other scholars. The findings of the study highlighted that corruption is rampant in South Africa in different sectors and departments. Corruption in South Africa has reached epidemic levels and threatens the lives of all South African citizens. The role of the PSC has been found to be weaker and not meeting its role of fighting corruption as there are more failures than successes since its inception. This has been attributed to challenges such as human resources and financial constraints. The study however suggests recommendations which include extension and possible employment of dedicated permanent staff with relevant experience to address their capacity needs.
Full Text:
Date Issued: 2014

Quick View

Evaluating the need for an Employee Performance Management System in the Eastern Cape Buffalo City Metropolitan Municipality (2012)

- Mthembu, Bhekisisa Jacob

Authors: Mthembu, Bhekisisa Jacob
Date: 2013
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11686 , http://hdl.handle.net/10353/d1013579
Description: Local government is the most important sphere of government, given the fact that, it is the closest to the people. It always experiences the service delivery protest by the community residents it serves. This is often due to unfulfilled promises concerning the delivery of services. Often the annual performance results are also unsatisfactory as compared to the agreed upon service delivery agreements. National treasury as a distributor of funding to Municipalities often has to request the return of the unused funds at the end of the financial year period. This is the results of poor managing and planning for the resources at the disposal of the Municipalities. There has been a number of transformational processes over the past few years in the manner that municipalities are being managed and run on a day today basis. This research is focused on the system enhancement for Buffalo City Metropolitan Municipality which is situated in the Eastern Cape province of South Africa. Buffalo City Metropolitan Municipality, in particular, has in the 2011 Local government election acquired a metropolitan status, which requires another transformationprocess in the manner it is being managed. At the same time this automatically raises the bar on the service delivery mode and expectations by the communities. The Constitution of the Republic of South Africa, act 108 of 1996 states how Municipalities are to render services to the communities. And therefore pieces of egislation serves as a guide for the processes and systems in the municipalities at large. This research examined the need for an employee performance management system in the Buffalo City Metropolitan Municipality for the 2012 period. In the review of the literature, there was a number of analysis of issues such as organisation culture which plays an important role in the system implementation and success. And it became evident that, there can be no success of any system in an organisation without the thorough evaluation of the organisational culture. The data was sourced through close ended questionnaires which were distributed to 51 respondents that were identified. These were five Directors, five General Managers, 10 Programme Managers from across the institution, 30 staff members from across all directorates and one portfolio councillor from Corporate service directorate.Each respondent was given a period of one week to respond to the questionnaires. The research provides suggested solutions to the current problems in Municipalities in terms of employee performance management within the organisation. The recommendations provided are not conclusive as the circumstances cannot be the same from one municipality to the other. In order to ensure their sustainability within Local Government, there is need for an employee performance management system to evaluate the performance of all the employees. The research findings identified the leadership role in ensuring the introduction and successful implementation of the employee performance management system, in order to address the service delivery challenges faced by the municipalities.
Full Text:
Date Issued: 2013

Quick View

An investigation of persistence of rural poverty in South Africa: the case of O.R. Tambo district municipality

- Kongwa, Kekelwa Samuele

Authors: Kongwa, Kekelwa Samuele
Date: 2012
Language: English
Type: Thesis , Doctoral , PhD (Social Science Dev)
Identifier: vital:11443 , http://hdl.handle.net/10353/d1007577
Description: The purpose of this study was an investigation of the reasons for persistent poverty and low level of economic growth and development in the OR Tambo district municipality of the Eastern Cape Province since the advent of democracy in South Africa. To accomplish this objective, a case study of the OR Tambo district municipality was undertaken within the concept of development, seeking to answer three research questions: What are the factors that explain the persistence of poverty in the OR Tambo district municipality? Why is the OR Tambo district municipality the most exposed to poverty in relative and absolute terms? What have state poverty intervention strategies done to alleviate poverty in the OR Tambo district since the advent of democracy in South Africa? Mainly qualitative data collection methods, involving in-depth semi-structured interviews, textual and document analyses, focus group discussions and observations were employed to answer the research questions. A purposive sampling of nineteen participants, supplemented by three focus groups, was selected. The macro-level case study design was supplemented by micro-level documentary evidence on poverty and development. From the synthesised findings of the investigation, twelve causal factors were identified as responsible for persistent poverty and low level of economic growth and development in the OR Tambo district. These included political neglect, agricultural neglect, poor infrastructure, corruption, poor service delivery, poor quality of natural resources, brain drain, migrant labour system, culture of tolerance and conservatism, culture of dependence, no long-term development strategy and globalisation.
Full Text:
Date Issued: 2012

Quick View

Quality assessment of information systems in SMEs: a study of Eldoret Town in Kenya

- Ndiege, Joshua Rumo Arongo

Authors: Ndiege, Joshua Rumo Arongo
Date: 2010
Subjects: Small business -- Kenya , Financial institutions -- Kenya , Small business -- Kenya -- Data processing , Information technology -- Kenya -- Evaluation
Language: English
Type: Thesis , Masters , MCom (Information Systems)
Identifier: vital:11132 , http://hdl.handle.net/10353/d1000973 , Small business -- Kenya , Financial institutions -- Kenya , Small business -- Kenya -- Data processing , Information technology -- Kenya -- Evaluation
Full Text: false
Date Issued: 2010

Quick View

A critical analysis of Public Administration policies and strategies towards assisting child headed household, at Amathole District

- Gola, Nomathemba Leticia

Authors: Gola, Nomathemba Leticia
Date: 2014
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11744 , http://hdl.handle.net/10353/d1018523
Description: The purpose of this study was to critically analyze the impact of Public Policies towards assisting of child headed households with a special focus on those infected and affected by HIV/AIDS at Amathole District. The research was aimed at analyzing the impact, gaps and weaknesses of public Policies towards assisting these children and the challenges they experienced on surviving without an adult figure in their lives. The fieldwork exercise was extracted from desktop, documents, newspapers, publications, journals, public speeches departmental reports. The data was gathered using in-depth interviews. In-depth interviews were the most appropriate research method in this research since it is a means of eliciting relevant and valuable details to be raised in order to understand the coping/survival strategies of child headed households (CHHs). Findings indicate that the governments departments should work together to ascertain government objectives. Older siblings become caregivers to the younger sibling, and shoulder the burden of adopting survival strategies which include doing part time jobs, begging only to mention a few. The social grants and the foster grant also act as a safety net to child headed households.
Full Text:
Date Issued: 2014

Quick View

An investigation into the impact of citizen’s protests on the performance of municipalities: a case of Nelson Mandela Bay Metropolitan Municipality

- Ncipha, Bukiwe

Authors: Ncipha, Bukiwe
Date: 2014
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11692 , http://hdl.handle.net/10353/d1014677
Description: The aim of this paper is to establish the impact of citizen’s protests on the performance of municipalities with particular reference to Nelson Mandela Bay Metropolitan Municipality. The basis for this study is the wave of strikes that are directed towards municipalities bearing demands for the delivery of basic services. The protests give an indication that municipalities throughout the country are faced with challenges in carrying out their constitutional mandate of delivering basic services and developing the socio-economic status of their constituencies. It thus becomes crucial to get a grasp of the causal factors and to understand the impact of such protest on the performance of municipalities, in order to develop relevant intervention strategies. The research aims to identify the trends and define the nature of these service delivery protests. In order to preserve democracy government ought to take note of the demonstrations because they are a re-occurrence of the past. During the apartheid regime, non-voting civilians used violent protests to raise their dissatisfaction with the government of the day; primarily the protests were aimed at disorganizing and bringing pressure to the government. The situation is different because nowadays citizens have various platforms to raise their concerns hence it becomes crucial to analyse the protests because they may be an indication that the various platforms are not functional and that people want to raise a vote of no confidence to the reigning party. The research entails an overview of local government, the constitutional mandate and developmental role of local government. The paper will also provide a brief synopsis on the state of affairs with regards to the delivery of basic services in Nelson Mandela Bay Metropolitan Municipality. In conclusion there is going to be a list of recommendation based on the findings of this investigation. The recommendations will assist Nelson Mandela Bay Metropolitan Municipality and other municipalities in developing their strategies of delivering services in an effective and efficient manner thus giving meaning to the objectives of the constitution.
Full Text:
Date Issued: 2014

Quick View

The relationship between emotional stability, stress and work family conflict, among Standard Bank female employees in the Border region

- Zingwe, Tawanda

Authors: Zingwe, Tawanda
Date: 2012
Subjects: Standard Bank Limited , Bank employees -- South Africa -- Eastern Cape , Role conflict , Women employees -- South Africa -- Eastern Cape , Job stress -- South Africa -- Eastern Cape , Work and family -- South Africa -- Eastern Cape , Sexual division of labor -- South Africa -- Eastern Cape , Neuroses -- South Africa -- Eastern Cape , Work-family conflict , Stress , Emotional stability , Neuroticism , Banks , Females
Language: English
Type: Thesis , Masters , MCom (Industrial Psychology)
Identifier: vital:11558 , http://hdl.handle.net/10353/d1007133 , Standard Bank Limited , Bank employees -- South Africa -- Eastern Cape , Role conflict , Women employees -- South Africa -- Eastern Cape , Job stress -- South Africa -- Eastern Cape , Work and family -- South Africa -- Eastern Cape , Sexual division of labor -- South Africa -- Eastern Cape , Neuroses -- South Africa -- Eastern Cape , Work-family conflict , Stress , Emotional stability , Neuroticism , Banks , Females
Description: The aim of this study was to investigate the relationship that exists between emotional stability, stress and work-family conflict among Standard Bank female employees. For this purpose data was collected from the female employees of Standard Banks in Alice, Fort Beaufort, King Williams and East London Town’s in the Eastern Cape. A sample of 72 female bank employees was drawn from the population. Neuroticism is the opposite of emotional stability and it was mostly often used in place of emotional stability in the study. Results of the study indicated that all study variables are significantly positively correlated with one another. The findings of this study is helpful in the banking industry in order to design human resources policies which will reduce the work-family conflict and decrease stress for female bank employees and for future research in respective topics. The implications of this study are discussed along with recommendations for future research and professional managerial practice.
Full Text:
Date Issued: 2012

Quick View

The role of local government in the basic education system: the case of the Eastern Cape Province

- Kivedo, Desmond

Authors: Kivedo, Desmond
Date: 2014
Language: English
Type: Thesis , Masters , MPA
Identifier: http://hdl.handle.net/10353/1037 , vital:26521
Description: The purpose of this study was to determine the role Local Government can play in the Department of Basic Education with the aim of addressing the enormous challenges faced by the Department of Basic Education with specific reference to the Province of the Eastern Cape. Currently the Department of Education in the Eastern Cape gets regular media coverage for the wrong reasons. Problems highlighted by the media normally include the following; over-crowded classrooms; mud schools; lack of ablution facilities at schools; delays in delivery of text books and stationary; shortage of teachers; unpaid teachers and the bungles with school transport and school nutrition programmes. Currently the National Government and Provincial Government have jurisdiction over basic education. An in-depth literature study was conducted in order to get insight in the Department of Basic Education in the Eastern Cape with its numerous problems and challenges that are crippling education in the province. The researcher also deemed it necessary to conduct an in-depth literature study on Local Government’s role in the education system in other countries e.g. USA, Wales, Great Britain and Nigeria where education is managed and financed by Local Government. Empirical studies were done through face-to-face interviews with the sample population from school principals, teachers, education specialists, administration officials and parents serving on School Governing Bodies in the Nelson Mandela Bay Metropole. The findings of the study suggested that Local Government is not yet in a favourable position to control the entire Department of Basic Education, although certain functions can be shifted to Local Government e.g. school transport, school nutrition programme; teachers’ salaries. The general feeling is that councilors at Local Government level are more likely to be aware of and sympathetic to the needs of their communities than Ministers and MEC’s. Through the relevant data the researcher has drawn certain conclusions and recommendations were made to alleviate the plight of education in the Province of the Eastern Cape.
Full Text:
Date Issued: 2014

Quick View

A critical analysis of the policies and legislation governing learner discipline: a case study of Kei Road Combined School in King Williams Town (Eastern Cape)

- Speelman, Luleka Miranda

Authors: Speelman, Luleka Miranda
Date: 2014
Subjects: School children -- Discipline
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11701 , http://hdl.handle.net/10353/d1015142 , School children -- Discipline
Description: So many efforts have been made, both at the legislative and policy-making level to ensure that learner discipline is handled more effectively and moves away from corporal punishment, which was the norm before the enactment of the current South African Schools Act. Some of the provisions of the Act stipulates that each school is responsible for setting up its own Disciplinary Code suited to its environment and developed in conjunction with relevant stakeholders like parents and other community leaders. The Act also makes provision for the setting up of structures such as the School Governance Body (SGB) and the School Management Team (SMT). A number of scholars have provided some insights on the issue of school discipline. Several of them have reported that in their research, several schools cited the lack of learner discipline as one of the problems hampering effective teaching and learning. The study, using various literature further attempts to make the distinction between discipline and punishment, stressing that the former is a process that uses teaching, modelling, and other appropriate strategies to maintain behaviour necessary to ensure a safe, orderly and productive learning environment by changing unacceptable behaviour to acceptable behaviour. On the other hand, punishment is a facet of discipline that involves action taken in response to inappropriate behaviour in order to correct or modify it, and to restore harmonious relations. Therefore punishment is a penalty or corrective measure inflicted on a person who has transgressed at school and is guilty of misconduct. The literature also shows that there are many difficulties and problems associated with implementing the discipline policy in South African schools in respect of the code of conduct. As a result, incidences of violence, gangsterism, stabbings, assaults on teachers and the rape of girls are quite common. Other researchers like Harber (2001) shows that such cases are actually increasing. Some findings from the research include the fact that there is no universally understood and clear definition of discipline which means it is interpreted differently 5 page with both learners and educators. Consequently, they perceive problems differently and come up with different solutions. Generally, both parties are of the opinion of the fact that the whole disciplinary process is not working as effectively as it should. The primary recommendation therefore is to review the whole policy and the statutory instrument in which both learners and educators base on the policy so that it reflects the current situation and takes cognisance of the challenges faced.
Full Text:
Date Issued: 2014

Quick View

An assessment of the role of officials in housings service delivery in the Nelson Mandela bay Municipality

- Tutu, Jimmy Vuyisile

Authors: Tutu, Jimmy Vuyisile
Date: 2014
Subjects: Housing -- Protests -- Officials -- Service Delivery , Beneficiary -- Beneficiary Management -- Corruption
Language: English
Type: Thesis , Masters , MPA
Identifier: vital:11722 , http://hdl.handle.net/10353/d1017867 , Housing -- Protests -- Officials -- Service Delivery , Beneficiary -- Beneficiary Management -- Corruption
Description: The purpose of this study was to assess the role of the officials on housing service delivery in the Nelson Mandela by Municipality (NMBM). The role of the officials currently occupies the centre stage in the Public Service and they should be proud to be the servants of the people. Furthermore, they relish the challenge of providing improved services to all by applying the principles of Batho Pele. In order to meet the goals of the study, it was necessary to study the literature on the housing sector, in particular the role of Officials in the Nelson Mandela Municipality and the reasons why people marched and accused Officials of perceived Corruption in Nelson Mandela Bay Municipality. In order to address the research problem and to fulfill the research objectives, an in depth literature study was done. Empirical studies were done by means of face-to-face interviews and Questionnaires with the Sample population from the Community and the Department of Housing officials in NMBM. The findings of the study suggested that there is ineffective client interface, housing waiting lists are not properly managed, there is a lack of transparency in housing allocations, as well as favoritism by Officials, Councilors and Community leaders on the allocation of houses and there is also a problem of the illegal occupation of houses .The study further suggests that the role of Officials and Councilors needs to be improved if it is to serve as a catalyst for effective housing service delivery to the citizens of NMBM. Recommendations were put forward to assist the Nelson Mandela Bay Municipality in improving effective and efficiency Housing Service Delivery.
Full Text:
Date Issued: 2014

Quick View

Showing items 1 - 20 of 413