A netnographic analysis of complaints and service responses on selected South African banks' Twitter handles
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
A review of the performance management system in municipalities: a case Study of Mnquma Local Municipality
- Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
Exploring the role of the Department of Social Development on the integrated school health programme in the Buffalo City Municipality .
- Authors: Nokama, Busisa Antoinette
- Date: 2022-05
- Subjects: Children--Health and hygiene. , School nursing. , Employee health promotion.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22198 , vital:51997
- Description: If one’s health is a state of wellbeing then the role of social development is key in the implementation of the Integrated School Health Programme (ISHP) as it includes treatment and prevention of psychosocial dysfunction. The purpose of the study was to explore the role of the Department of Social Development (DSD) within the ISHP in Buffalo City Municipality. DSD services are complex hence the need active collaboration to ensure delivery of multi-sectoral services. Covid-19 evidently shows the link between physical, emotional and academic success (OECD, 2020). The trauma and challenges faced by learners’ manifests through behavioral problems that social workers and counsellors can address more effectively. Social work practice aims to treat and prevent psychosocial dysfunction, thus social workers remain integral in addressing social determinants of health. The challenges in the implementation of ISHP began at policy development, moreover they were exacerbated by poor coordination and management of the ISHP. The legislative framework however affords learners the right to protective care and support. The role of social development is not limited to transportation but has been captured through psychosocial support. The study suitably employed a qualitative research design to examine how the participants make sense of the Integrated School Health Programme and to provide a comprehensive description of the complex role of the DSD in the provision of psychosocial support. 15 participants from DOH, DoE and DSD were interviewed to capture the perspective of all three (3) departments. The findings indicated how the development of the policy impacts implementation. The DSD is participating in the implementation of ISHP, however the failure of the policy to capture the role of the DSD, hinders the DSD from full participation. The study also found a lack of resourcesto support implementation and often struggle to get learners but implementation varies. Conclusively, the study recommends the need for the departments to develop a Memorandum of Understanding, Terms of reference as well as Integrated Implementation plans in an effort to support and close the gaps identified in the policy. Collaboration was found to be an effective strategy to enhance resource mobilization. Coordination and Management still need to be strengthened, including accountability. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Nokama, Busisa Antoinette
- Date: 2022-05
- Subjects: Children--Health and hygiene. , School nursing. , Employee health promotion.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22198 , vital:51997
- Description: If one’s health is a state of wellbeing then the role of social development is key in the implementation of the Integrated School Health Programme (ISHP) as it includes treatment and prevention of psychosocial dysfunction. The purpose of the study was to explore the role of the Department of Social Development (DSD) within the ISHP in Buffalo City Municipality. DSD services are complex hence the need active collaboration to ensure delivery of multi-sectoral services. Covid-19 evidently shows the link between physical, emotional and academic success (OECD, 2020). The trauma and challenges faced by learners’ manifests through behavioral problems that social workers and counsellors can address more effectively. Social work practice aims to treat and prevent psychosocial dysfunction, thus social workers remain integral in addressing social determinants of health. The challenges in the implementation of ISHP began at policy development, moreover they were exacerbated by poor coordination and management of the ISHP. The legislative framework however affords learners the right to protective care and support. The role of social development is not limited to transportation but has been captured through psychosocial support. The study suitably employed a qualitative research design to examine how the participants make sense of the Integrated School Health Programme and to provide a comprehensive description of the complex role of the DSD in the provision of psychosocial support. 15 participants from DOH, DoE and DSD were interviewed to capture the perspective of all three (3) departments. The findings indicated how the development of the policy impacts implementation. The DSD is participating in the implementation of ISHP, however the failure of the policy to capture the role of the DSD, hinders the DSD from full participation. The study also found a lack of resourcesto support implementation and often struggle to get learners but implementation varies. Conclusively, the study recommends the need for the departments to develop a Memorandum of Understanding, Terms of reference as well as Integrated Implementation plans in an effort to support and close the gaps identified in the policy. Collaboration was found to be an effective strategy to enhance resource mobilization. Coordination and Management still need to be strengthened, including accountability. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
Investigating the impact of psychological capital on job burnout amongst the nurses at Victoria hospital Alice, Eastern Cape province
- Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Malinge, Ziyanda https://orcid.org/0000-0003-4504-7964
- Date: 2022-05
- Subjects: Burn out (Psychology) , Human capital--Psychological aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23405 , vital:57728
- Description: The study investigates the impact of psychological capital on job burnout among the nurses at Victoria hospital at Alice, Eastern Cape. Explanatory survey research design was used in this study. Sampling techniques such as convenience method and also adopted purposive sampling were used in this study, and the data collected used a validated survey questionnaire. Out of 150 questionnaires distributed to the nurses at Victoria hospital, only 92 were answered. However, the researcher analysed data using descriptive and inferential statistics through Pearson Correlation Analysis and Multiple Regression Analysis. The statistical descriptions of respondents’ biographic and occupational data were all from Victoria hospital nurses. In terms of the participant’s age, between the age of 23-27, it is 18.5%, between 28-32, it is 15.2%, between 29-33, it is 18.4%, between 34-38, it is 14.3%, between 39-43, it is 15.3%, between 44-48, it is 12%, between 49-53, it is 8.8%, and lastly between 54-58, it is 13%. In terms of gender, 31.5% were male participants and 68.5% were female participants. In terms of occupational categories, nurses who are working at senior management positions are at 8.9%, professional nurses at 48.9% and non-professional nurses at 42.2%. In terms of marital status, married participants were at 35.2%, single, 56.0% and widows at 8.8%. In terms of working experience, the years range from one to above 16 years. 48.9% were participants who had 1-5 years working experience, 27.2% were participants with 6-10 experience, 8.7%, who had 11-15 years, and lastly 15.2% were the participants who had 16 years and above working experience. In terms of educational qualifications, participants with grade 12 were at 24.4%, diploma 40.0%, degree 33.3% and lastly were postgraduates participants at 2.2%. The final findings indicated that there is a significant negative relationship between self-efficacy and job burnout, r=-0.437, p<0.01, that there is a significant negative relationship between hope and job burnout, r= -0.457, p<0.01, that there is a significant negative relationship between resilience and job burnout, r= - 0.312 p<0.1 and that there is a significant negative relationship between optimism and job burnout, r= -0.287 p<0.01. Other findings showed that there is a significant independent impact of self-efficacy on job burnout, B= -0.760, t= -1.394, p>0.05, there is no significant independent impact of hope on job burnout, that B= -1.282 t= -2.280, p<0.05, there is no significant impact of resilience on job burnout, B= 0.009, t= 0.22 p>0.05, and lastly, there is no significant independent impact of optimism on job burnout, B= 0.919 t=1.594, p>0.05. Last findings showed that there is a significant joint impact of psychological capital dimensions, F=6.671, R2= 0.243, p<0.01. In conclusion, it is confirmed that there is no significant relationship between psychological capital dimensions and job burnout, secondly, there is a significant independent impact of psychological capital dimensions and job burnout. Lastly, there is a significant positive jointly impact of psychological capital dimensions on job burnout. , Thesis (MCom: IPS) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
Organisational justice as a moderator in the relationship between turnover intention and organisational citizenship behaviour among nurses in Eastern Cape Province
- Majali, Thobela Goodman https://orcid.org/0000-0001-9673-4380
- Authors: Majali, Thobela Goodman https://orcid.org/0000-0001-9673-4380
- Date: 2022-05
- Subjects: Organizational behavior -- South Africa , Organizational justice -- South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/26830 , vital:66034
- Description: Orientation: Out of 121 professional nurses who worked in the public sector between 2002 and 2005, 104 of them left to work for private facilities in South Africa. In an era distinguished by turbulent changes in business industry due to factors such as globalisation, organisations are trying by all means to achieve competitive advantage. Many researchers have pointed organisational justice as a survival aspect for several companies. Nevertheless, internal organisational feature like organisational citizenship behaviour and turnover intention need a carefully consideration as they influence the degree of organisational justice within the organisation. Research purpose: The objective of this study was to empirically investigate the inter-relationship between turnover intention and the organisational citizenship behaviour of nurses in selected hospitals within the Chris Hani District, using organisational justice as the moderator. Motivation for the study: Most organisations struggle to retain workers, increase job satisfaction, commitment of employees, and obtain a competitive advantage in the marketplace. Poor working conditions such as poor leadership and governance, increased workload, lack of promotion, inadequate resources and limited opportunities for career development have negatively affected employee retention and increased turnover intention in the public healthcare sector. Research design, approach, and method: A questionnaire was used as a method for data collection, and it was administered to a sample of 298 respondents at selected hospitals in Chris Hani District. Random sampling was used to select respondents. Main findings: Multiple linear regression analysis was applied in testing the statistical significance of the relationship among variables of the study. The findings showed a significant moderating impact of organisational justice on the correlation between turnover intention and organisational citizenship behaviour. Practical implication: The findings demonstrated that managers need to design HR strategies to enhance and warrant employee perception of organisational justice and fairness to elevate the level of organisational citizenship behaviour and decrease turnover intention in the organisation and leading to higher productivity. Contribution: The findings of this study showed that organisational justice and organisational citizenship behaviour have a negative significant effect on employee turnover intention. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Majali, Thobela Goodman https://orcid.org/0000-0001-9673-4380
- Date: 2022-05
- Subjects: Organizational behavior -- South Africa , Organizational justice -- South Africa
- Language: English
- Type: Master'stheses , text
- Identifier: http://hdl.handle.net/10353/26830 , vital:66034
- Description: Orientation: Out of 121 professional nurses who worked in the public sector between 2002 and 2005, 104 of them left to work for private facilities in South Africa. In an era distinguished by turbulent changes in business industry due to factors such as globalisation, organisations are trying by all means to achieve competitive advantage. Many researchers have pointed organisational justice as a survival aspect for several companies. Nevertheless, internal organisational feature like organisational citizenship behaviour and turnover intention need a carefully consideration as they influence the degree of organisational justice within the organisation. Research purpose: The objective of this study was to empirically investigate the inter-relationship between turnover intention and the organisational citizenship behaviour of nurses in selected hospitals within the Chris Hani District, using organisational justice as the moderator. Motivation for the study: Most organisations struggle to retain workers, increase job satisfaction, commitment of employees, and obtain a competitive advantage in the marketplace. Poor working conditions such as poor leadership and governance, increased workload, lack of promotion, inadequate resources and limited opportunities for career development have negatively affected employee retention and increased turnover intention in the public healthcare sector. Research design, approach, and method: A questionnaire was used as a method for data collection, and it was administered to a sample of 298 respondents at selected hospitals in Chris Hani District. Random sampling was used to select respondents. Main findings: Multiple linear regression analysis was applied in testing the statistical significance of the relationship among variables of the study. The findings showed a significant moderating impact of organisational justice on the correlation between turnover intention and organisational citizenship behaviour. Practical implication: The findings demonstrated that managers need to design HR strategies to enhance and warrant employee perception of organisational justice and fairness to elevate the level of organisational citizenship behaviour and decrease turnover intention in the organisation and leading to higher productivity. Contribution: The findings of this study showed that organisational justice and organisational citizenship behaviour have a negative significant effect on employee turnover intention. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
The contribution of cultural and creative industries towards sustainable livelihoods in the Eastern Cape (2009-2019)
- Authors: Ngwane, Ayanda
- Date: 2022-05
- Subjects: Poor--Services for. , Poverty--South Africa.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22185 , vital:51995
- Description: This research is focused on the premise that Creative and Cultural Industries (CCIs) can be a precondition for the attainment of sustainable livelihoods. It follows, logically, that the efficient and effective implementation of CCIs has potential in transforming the well-being of those involved in the industries as evidence points to the notion that the CCIs can help deal with the persistent challenges of unemployment and poverty. Without effective and efficient implementation, and the political will to support such industries in the South African context, the potential of CCIs in improving the livelihoods of citizens will not be realised. Given the limitations levelled against the policy implementation and the processes involved in support for creative industries in South Africa, the qualitative method was used as an investigative strategy to gain a deeper understanding of CCIs and its general contribution on sustainable livelihoods in the Eastern Cape Province. The findings indicate that there is a basis for a creative economy in the Eastern Cape Province that can be improved by properly concerted action by all actors. There is a foundation for the development of innovative goods and services that could promote the integration of the Province into the global economy. So far, the outcome of this research points to the direction of offering knowledge of the way to realize the potential of Eastern Cape Province`s creative industries. More so, the study also highlights the importance of the creative economy in fostering growth guided by trade and attaining sustainable livelihoods in the process. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Ngwane, Ayanda
- Date: 2022-05
- Subjects: Poor--Services for. , Poverty--South Africa.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22185 , vital:51995
- Description: This research is focused on the premise that Creative and Cultural Industries (CCIs) can be a precondition for the attainment of sustainable livelihoods. It follows, logically, that the efficient and effective implementation of CCIs has potential in transforming the well-being of those involved in the industries as evidence points to the notion that the CCIs can help deal with the persistent challenges of unemployment and poverty. Without effective and efficient implementation, and the political will to support such industries in the South African context, the potential of CCIs in improving the livelihoods of citizens will not be realised. Given the limitations levelled against the policy implementation and the processes involved in support for creative industries in South Africa, the qualitative method was used as an investigative strategy to gain a deeper understanding of CCIs and its general contribution on sustainable livelihoods in the Eastern Cape Province. The findings indicate that there is a basis for a creative economy in the Eastern Cape Province that can be improved by properly concerted action by all actors. There is a foundation for the development of innovative goods and services that could promote the integration of the Province into the global economy. So far, the outcome of this research points to the direction of offering knowledge of the way to realize the potential of Eastern Cape Province`s creative industries. More so, the study also highlights the importance of the creative economy in fostering growth guided by trade and attaining sustainable livelihoods in the process. , Thesis (MPA) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-05
The influence of ethical leadership in the municipal administration: a case of Nelson Mandela Bay Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Singanto, Nkosiyabo King
- Date: 2022-05
- Subjects: Municipal government--South Africa--Leadership , Leadership
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/23392 , vital:57633
- Description: The South Africa local government is confronted by ethical leadership challenges due to unethical practices by public functionaries and elected representatives in municipalities. The elected representatives are entrusted by legislation to take decisions and municipal officials are expected to implement the decisions taken by the municipal councilin an ethical manner, without fear, favour or prejudice on behalf of their communities. The study adopted a mixed-methods approach to gain a deeper understanding of the phenomenon being studied. Data was collected using a structured Likert Scale interview questionnaire with both closed and open-ended questions. The theories of virtue, deontology and utilitarianism were selected in this study to try to understand the concept of ethics and its relevance to answering the research questions developed for this research.. Among the key findings were that the research has shown that unethical behaviour in municipalities has a direct influence on service delivery and the functioning of municipal administration. It also showed that, despite the plethora of legislation that governs the behaviour of municipal leaders, the municipalities continue to face unethical challenges of corruption, fraud and maladministration. The findings also pointed to a failure by those who are supposed to implement the code of conduct and hold the perpetrators of unethical deeds accountable. Poor consequence management has been seen, inter alia, to be at the heart of the problem. The research reveals a need for the Nelson Mandela Bay Municipality to explore the ways to enforce ethical leadership in the municipality. While the study is limited to the Nelson Mandela Metropolitan Municipality, the following are recommended to mitigate the scourge: provide ethics training for municipal officials and councillors; set minimum qualifications for councillors; and cautiously, extend the application of the findings and recommendations of this research to other municipalities in South Africa as the problem, whilst researched in the Nelson Mandela Metropolitan Municipality, is spread across all municipalities in South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- «
- ‹
- 1
- ›
- »