- Title
- Examining Malawi's administrative reform and its impact on service delivery
- Creator
- Mabomba, Annie Chisomo
- Subject
- Administrative agencies -- Malawi -- Management
- Subject
- Executive departments -- Malawi -- Management
- Subject
- Municipal services -- Malawi
- Date
- 2011
- Type
- Thesis
- Type
- Masters
- Type
- MPA
- Identifier
- vital:11640
- Identifier
- http://hdl.handle.net/10353/d1001249
- Identifier
- Administrative agencies -- Malawi -- Management
- Identifier
- Executive departments -- Malawi -- Management
- Identifier
- Municipal services -- Malawi
- Description
- The advent of multi-party democracy in 1994 spearheaded different reforms in the Malawi public sector. One prominent reform is administrative reform. The new government that was ushered into power instituted a policy on civil service reform and institutional development. The reforms that were introduced aimed at improving performance and enhancing efficiency and effectiveness in the delivery of services. Accordingly, a Public Service Act was promulgated that constituted the clarification of the role of the civil service; equal access to public employment; merit based recruitment and promotion; and increased accountability and transparency in the policies and practices of the public service. This study therefore seeks to examine administrative reforms in Malawi and assess their impact on service delivery. The research further endeavours to explore factors which block the successful implementation of reform programmes, and seeks to come up with areas of improvement which would ensure successful implementation of reform programmes in future. The scope of this research is limited to the current civil service reform programmes and is mainly based on primary and secondary sources of information. The study uses a combination of quantitative and qualitative methods. However, findings reveal that reforms had a negative impact on service delivery since no significant change in the delivery of services was registered. The Malawi civil service continues to suffer from unprofessionalism, inefficiency, corruption and a host of other problems. The study shows the gap between rhetoric and reality of civil service reform programmes in Malawi.
- Format
- 118 leaves; 30 cm
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Management & Commerce
- Language
- English
- Rights
- University of Fort Hare
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