Towards a framework for corporate information governance
- Authors: Mears, Lynette May
- Date: 2006
- Subjects: Information technology -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9775 , http://hdl.handle.net/10948/820 , Information technology -- Management
- Description: Information is a critical asset without which an organisation could not survive. The adequate and effective governance of this asset is an essential function and is the direct responsibility of the board and senior management. The board and senior management have a responsibility to maintain the financial and material health of their enterprise and this includes setting the proper direction and governance of the information asset. Many organisations have, over the past few years, suffered severe losses and failures due to the inadequate governance and protection of this valuable asset. The reasons for the lack of corporate information governance need to be examined. The board and senior management need to direct and control their organisations effectively, with the appropriate delegation of responsibilities, to reduce the possibility of suffering similar losses and/or failures. The contribution made by this study is illustrated in the designing of a framework and activity plans to facilitate the board in practically implementing an improved corporate information governance process.
- Full Text:
- Date Issued: 2006
- Authors: Mears, Lynette May
- Date: 2006
- Subjects: Information technology -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9775 , http://hdl.handle.net/10948/820 , Information technology -- Management
- Description: Information is a critical asset without which an organisation could not survive. The adequate and effective governance of this asset is an essential function and is the direct responsibility of the board and senior management. The board and senior management have a responsibility to maintain the financial and material health of their enterprise and this includes setting the proper direction and governance of the information asset. Many organisations have, over the past few years, suffered severe losses and failures due to the inadequate governance and protection of this valuable asset. The reasons for the lack of corporate information governance need to be examined. The board and senior management need to direct and control their organisations effectively, with the appropriate delegation of responsibilities, to reduce the possibility of suffering similar losses and/or failures. The contribution made by this study is illustrated in the designing of a framework and activity plans to facilitate the board in practically implementing an improved corporate information governance process.
- Full Text:
- Date Issued: 2006
Investigating the use of the ITIL framework towards IT services delivery at the NMMU
- Authors: Lubambo, Nontobeko
- Date: 2009
- Subjects: Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9767 , http://hdl.handle.net/10948/1001 , http://hdl.handle.net/10948/d1009657 , Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Description: The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
- Full Text:
- Date Issued: 2009
- Authors: Lubambo, Nontobeko
- Date: 2009
- Subjects: Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9767 , http://hdl.handle.net/10948/1001 , http://hdl.handle.net/10948/d1009657 , Information technology -- Management , Management information systems , Computer industry -- Customer services -- Management
- Description: The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
- Full Text:
- Date Issued: 2009
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