- Title
- Knowledge management practices in a regional economic bloc secretariat: a case of Southern African development community
- Creator
- Sikazwe, Dennis
- Subject
- Knowledge management
- Date
- 2019
- Type
- Thesis
- Type
- Doctoral
- Type
- PhD (Library and Information Science)
- Identifier
- http://hdl.handle.net/10353/11451
- Identifier
- vital:39073
- Description
- The effective application of appropriate Knowledge Management Practices (KMPs) is one of the innovative and creative ways for improving organisational work processes. Having been undertaken in a Regional Economic Bloc (REB) at the SADC Secretariat in Gaborone, Botswana, and at the SPGRC in Lusaka, Zambia, the study assesses KMPs among employees in these worksites. However, not all KMPs adopted can be appropriate. For example, studies show that the western epistemological perspective of knowledge that gives preference to leveraging explicit knowledge at the expense of tacit knowledge seems to be dominant in most organisations, just as evidenced in this study. This study was aimed at achieving to a limited extent exploratory and descriptive goal. The study was solidly grounded on the practice-based approach of knowing and learning in organisations, the OKC-SECI, and the dialogic Communication theories. It was aimed at assessing what, how and to what extent have KMPs utilized among REBs in the course of their day to day operations (SADC secretariat in particular). Using these theories, the study clearly shows how appropriate KMPs help improve secretariat’ work processes in any given REB secretariat’ everchanging work environment, and how it’s tested knowledge is stored, shared and applied as best practices. The study further assessed the conduciveness of the secretariat’s workplace environment in which such practices are carried out, and how appropriate the KM related ICTs available in that environment were. The theoretical underpinnings of the study were used to inform the selection of variables for the study. The approach of the study was firstly to understand what and how knowledge (both explicit and tacit) is generated, stored, shared and applied among the secretariat employees, and the focus was on the above theories. The study made use of the triangulated research approach to adequately capture and analyse both qualitative and quantitative data. By so doing, reliability and validity were enhanced. The copies of the questionnaire were administered to 138 employees of the catchment areas, and only 117 copies of the questionnaire were completed and returned for processing. From the returned copies of the questionnaire, 15 respondents whose responses vi appeared to have addressed the research questions were followed up for in-depth interviews. For qualitative data, the in-depth interviews were used together with the observation of the respondents’ behaviour, workplace environment and the appropriateness of the KM related ICTs available. Data obtained from the study were processed and analysed using SPSS for the quantitative data, while responses from the interviews and observations were sorted and coded. The process of comparing the processed quantitative and qualitative data resulted in the drawing of inferences that resolve the research problem. The study findings clearly show that the SADC secretariat was relatively good in the utilisation of appropriate KLPs; however, this was on average at a very low rate (32, 27.44%; Good), and mostly limited to the management of Information Resource Centres (47, 40.47%; Fair). This was followed by Explicit Knowledge Leveraging Practices (KLPs) (36, 30.75%; Good), while Tacit KLPs were rated the least with a (29, 25.20%; Bad) rating. The study findings further indicated that the conduciveness of the SADC secretariat workplace environment was on average fairly rated (61, 52.55%; Fair), with minimal opportunities for socialisation and collaborative work. The appropriateness of KM-related ICTs available at the secretariat was on average rated moderately at (41, 35.00%) Very good, though they were described as blind to the human, social and cultural aspects of KMPs. Finally, the study findings also revealed that the SADC secretariat was particularly rated bad (54, 45.87%) in finding possible KMP solutions, and was rated very good (51, 43.60%) in identifying the actual major challenges for managing KMPs. The use of a practice-based approach, OKC-SECI and Dialogic Communication theories to underpin the study were found suitable for investigating KMPs from a REB secretariat’s work processes context. The practice-based approach and the Dialogic Communication theory were particularly useful in addressing the issue of interaction, dialogue and sense-making in the workplace while the OKC-SECI theory helped understand knowledge conversion processes at the SADC secretariat. The findings of this study seem to propose that KMPs and KM, in general, can best be studied using a combination of methodologies because of the multi-disciplinary nature of the subject. The study, thus, proposes the “practice – theory – practice “knowledge creation and sharing workplace framework.
- Format
- 366 leaves
- Format
- Publisher
- University of Fort Hare
- Publisher
- Faculty of Social Sciences and Humanities
- Language
- English
- Rights
- University of Fort Hare
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UFH Department of Library & Information Science
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Sikazwe_201415491_Library and Information Science Dissertation 1.pdf | 7 MB | Adobe Acrobat PDF | View Details Download |