Billing system, communication strategies, and organisation change in Zimbabwe: the case of telone customers’ postpaid to prepaid migration
- Authors: Dube, Sizalobuhle
- Date: 2023-04
- Subjects: Communication , Organizational change , Organizational change -- Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27336 , vital:66942
- Description: This study investigated the effectiveness of the communication strategies used to implement the migration of telephone services from post-paid to prepaid billing at TelOne Zimbabwe. This study adopted the Freeman‟s stakeholder theory and the Lewin‟s change model to analyse the factors that influenced the effectiveness of the communication strategies used by TelOne before, during and after the change implementation as a way to communicate the initiative with its stakeholders. A qualitative approach was utilised and the key research methods used included document analysis, participant observation, as well as 21 face-to-face and 79 telephonic semi-structured interviews conducted with respondents from among TelOne managers, employees and the customers. The documents and respondents were purposively sampled based on the researcher‟s knowledge of their relevance in the study. The findings revealed several factors that mired effective change communication strategies such as company image, stakeholder recognition and communication centralisation. To curb these communication challenges, the study proposes Thrive organisational communication change model TOCC that encourages organisations to communicate the initiative to its relevant internal and external stakeholders considering their views and addressing factors that might hinder effective communication as a strategy to enhance successful change management. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
- Full Text:
- Date Issued: 2023-04
- Authors: Dube, Sizalobuhle
- Date: 2023-04
- Subjects: Communication , Organizational change , Organizational change -- Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/27336 , vital:66942
- Description: This study investigated the effectiveness of the communication strategies used to implement the migration of telephone services from post-paid to prepaid billing at TelOne Zimbabwe. This study adopted the Freeman‟s stakeholder theory and the Lewin‟s change model to analyse the factors that influenced the effectiveness of the communication strategies used by TelOne before, during and after the change implementation as a way to communicate the initiative with its stakeholders. A qualitative approach was utilised and the key research methods used included document analysis, participant observation, as well as 21 face-to-face and 79 telephonic semi-structured interviews conducted with respondents from among TelOne managers, employees and the customers. The documents and respondents were purposively sampled based on the researcher‟s knowledge of their relevance in the study. The findings revealed several factors that mired effective change communication strategies such as company image, stakeholder recognition and communication centralisation. To curb these communication challenges, the study proposes Thrive organisational communication change model TOCC that encourages organisations to communicate the initiative to its relevant internal and external stakeholders considering their views and addressing factors that might hinder effective communication as a strategy to enhance successful change management. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2023
- Full Text:
- Date Issued: 2023-04
Museums for the Planet: Critical Realist Philosophy and the Possibility of an Eco-decolonial Museology
- Authors: Jeffery, Thomas Carnegie
- Date: 2021-10-29
- Subjects: Museums Management , Critical realism , Ontology , Decolonization , Organizational change , Social ecology , Eco-decolonial
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/192692 , vital:45251 , 10.21504/10962/192692
- Description: This study introduces dialectical critical realism into museology as a philosophical underlabourer for the development of new theoretical potentials for the transformation of museum practice. The idea of the museum is in a moment of fluidity evident in emergent decolonial and ecological perspectives and in the International Council of Museum’s process of redefinition of the museum. The potential to reimagine the museum lacks a coherent philosophical and theoretical foundation. The persistence of museological dualism separates the social from the ecological and absents the emergence of relational modes of thinking and practice. This study conceives an ecological-decolonial or eco-decolonial mode of museology that is disruptive of dualism and generative of relationality, and is thus generative of agency for deeper, more effective and enduring social-ecological justice. The core of this thesis is the development of the eco-decolonial mode of museology through the DCR onto-axiological chain or ‘MELD’ schema. At 1M a depth ontological analysis augmented by interviews with key informants establishes a dialectic of society and ecology in the museological context. 1M surfaces capitalism and the implicit neoliberal ontology of museology as deep causal mechanisms of the 2E persistence of museological human-nature dualism. The paradox of ‘emancipatory neoliberalism’ is a policy-practice contradiction that absents potentials for transformation of the museum and that is held in place by the grounding ontological activity of museology, collection. The 2E perspective on absences enables the emergence of new transformative pathways towards the 3L vision of the eco-decolonial mode of museology as a (4D) new way of thinking and working to resolve neoliberal restrictions. The fundamental 4D change envisioned for museum philosophy, theory and practice is an ontological transformation from traditionalist human-nature dualism to a progressive human-nature dialectic. A case study considers instances where museum workers exercised the agency to expand practice in this way. Future work using the expansive learning methodology of Change Laboratories will develop and implement the potentials generated by the onto-axiological chain for the eco-decolonial mode to bring real change to traditional, dualist museum practice, in order to ensure the relevance and the agency of the museum as a social structure in and for a changing world. , Thesis (PhD) -- Faculty of Education, Education, 2021
- Full Text:
- Date Issued: 2021-10-29
- Authors: Jeffery, Thomas Carnegie
- Date: 2021-10-29
- Subjects: Museums Management , Critical realism , Ontology , Decolonization , Organizational change , Social ecology , Eco-decolonial
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/192692 , vital:45251 , 10.21504/10962/192692
- Description: This study introduces dialectical critical realism into museology as a philosophical underlabourer for the development of new theoretical potentials for the transformation of museum practice. The idea of the museum is in a moment of fluidity evident in emergent decolonial and ecological perspectives and in the International Council of Museum’s process of redefinition of the museum. The potential to reimagine the museum lacks a coherent philosophical and theoretical foundation. The persistence of museological dualism separates the social from the ecological and absents the emergence of relational modes of thinking and practice. This study conceives an ecological-decolonial or eco-decolonial mode of museology that is disruptive of dualism and generative of relationality, and is thus generative of agency for deeper, more effective and enduring social-ecological justice. The core of this thesis is the development of the eco-decolonial mode of museology through the DCR onto-axiological chain or ‘MELD’ schema. At 1M a depth ontological analysis augmented by interviews with key informants establishes a dialectic of society and ecology in the museological context. 1M surfaces capitalism and the implicit neoliberal ontology of museology as deep causal mechanisms of the 2E persistence of museological human-nature dualism. The paradox of ‘emancipatory neoliberalism’ is a policy-practice contradiction that absents potentials for transformation of the museum and that is held in place by the grounding ontological activity of museology, collection. The 2E perspective on absences enables the emergence of new transformative pathways towards the 3L vision of the eco-decolonial mode of museology as a (4D) new way of thinking and working to resolve neoliberal restrictions. The fundamental 4D change envisioned for museum philosophy, theory and practice is an ontological transformation from traditionalist human-nature dualism to a progressive human-nature dialectic. A case study considers instances where museum workers exercised the agency to expand practice in this way. Future work using the expansive learning methodology of Change Laboratories will develop and implement the potentials generated by the onto-axiological chain for the eco-decolonial mode to bring real change to traditional, dualist museum practice, in order to ensure the relevance and the agency of the museum as a social structure in and for a changing world. , Thesis (PhD) -- Faculty of Education, Education, 2021
- Full Text:
- Date Issued: 2021-10-29
School managers as catalysts of innovative culture and academic performance: A case of selected schools in the Cofimvaba District in the Eastern Cape Province
- Authors: Langa, Vuyani Goodman
- Date: 2020-02
- Subjects: School management and organization , Organizational change , Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/20318 , vital:45650
- Description: School managers have always been on the forefront of the administration of education system since they are the active agents who lead their schools towards wider goals of improving access and quality of education. The contemporary world has had a great deal of surmounting pressure from globalisation and other forces of a universalised society. These influences have become more and more pronounced with the inevitable influences of digitalisation and in the fourth industrial revolution. Information and Communication Technologies have transformed how things are done even within the settings of schools. Attempting to ignore this bold revolution for the so-called ‘tried and tested’ conventional methods of school management, assessment, learning, teaching and monitoring does not only leave a school or education system behind but inhibits leaners and stakeholders from enjoying the many benefits of innovation, creativity and flexibility. This study explores the role of school managers in creating and maintaining an innovative culture and academic performance in selected public schools of the Cofimvaba Education District which has become synonymous with declining pass rates post-1994. A qualitative research approach was used where existing literature collected, collated and thematically analysed. The findings of the study indicated that the school principals are not empowered or willing enough to catalyse the creation and sustaining of innovative cultures in schools. There was also a political willingness of the leaders of the education sector in the Cofimvaba Education District is deficient, the absence of sanctions for failure to innovate is a challenge to innovation. Other findings include evidence policy gaps on what is innovation and who must do what in schools which affects the efficacy of school managers. The study also established that the bureaucratisation of the education sector has done nothing by crippled school managers’ ability to innovate by school managers. The study recommends strategies on how school managers can become that active catalyst that they should be, to drive innovation include in-service training and setting minimum benchmarks for school managers eligibility. Also, policy interventions such as 4th industrial revolution aligned innovation regulations, exchange of ideas with countries which successful school innovation formulating a sanction model of non-performers, towards improving access and quality of education in the Cofimvaba Education District. , Thesis (PhD) -- Faculty of Management and Commerce, 2020
- Full Text:
- Date Issued: 2020-02
- Authors: Langa, Vuyani Goodman
- Date: 2020-02
- Subjects: School management and organization , Organizational change , Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/20318 , vital:45650
- Description: School managers have always been on the forefront of the administration of education system since they are the active agents who lead their schools towards wider goals of improving access and quality of education. The contemporary world has had a great deal of surmounting pressure from globalisation and other forces of a universalised society. These influences have become more and more pronounced with the inevitable influences of digitalisation and in the fourth industrial revolution. Information and Communication Technologies have transformed how things are done even within the settings of schools. Attempting to ignore this bold revolution for the so-called ‘tried and tested’ conventional methods of school management, assessment, learning, teaching and monitoring does not only leave a school or education system behind but inhibits leaners and stakeholders from enjoying the many benefits of innovation, creativity and flexibility. This study explores the role of school managers in creating and maintaining an innovative culture and academic performance in selected public schools of the Cofimvaba Education District which has become synonymous with declining pass rates post-1994. A qualitative research approach was used where existing literature collected, collated and thematically analysed. The findings of the study indicated that the school principals are not empowered or willing enough to catalyse the creation and sustaining of innovative cultures in schools. There was also a political willingness of the leaders of the education sector in the Cofimvaba Education District is deficient, the absence of sanctions for failure to innovate is a challenge to innovation. Other findings include evidence policy gaps on what is innovation and who must do what in schools which affects the efficacy of school managers. The study also established that the bureaucratisation of the education sector has done nothing by crippled school managers’ ability to innovate by school managers. The study recommends strategies on how school managers can become that active catalyst that they should be, to drive innovation include in-service training and setting minimum benchmarks for school managers eligibility. Also, policy interventions such as 4th industrial revolution aligned innovation regulations, exchange of ideas with countries which successful school innovation formulating a sanction model of non-performers, towards improving access and quality of education in the Cofimvaba Education District. , Thesis (PhD) -- Faculty of Management and Commerce, 2020
- Full Text:
- Date Issued: 2020-02
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