Factors that impact on the user experience of a mobile school health application
- Authors: Chetty, Avineshin
- Date: 2018
- Subjects: Wireless communication systems in medical care , Medical informatics Application software Technology -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/21801 , vital:29780
- Description: In South Africa, the National Department of Health through its Integrated School Health Policy, use school nurses, to visit schools and perform health screening of learners which focus mainly on nutrition, eyesight and hearing. To date, this was done manually, but with the advance of technology, there is a need to investigate the use of for example, mobile applications to assist with health screening tasks. As part of the TECH4RED project in the Chris Hani district, a mobile school health assessment application was implemented and used over a period three years. As this is a new way of conducting the health screening, there is a need to understand the user experiences of the end users who interact with both the technology and the application. The objective of this study was to investigate the perceived factors that impact on the UX of the school health assessment application. The research aimed to understand the uses, advantages and disadvantages of mobile health applications. It also aimed at determining whether there are unique characteristics of the targeted end users and if so, whether such characteristics would affect the overall UX when using the application. Determining the levels of satisfaction and investigating the apparent challenges the users faced while interacting with the application provided some insights into underlying factors. A theoretical framework was constructed using existing literature. Using a case study approach, data was collected by means of end user satisfaction and user experience questionnaires. Additional data collection was done by means of an expert review to obtain feedback on the content and workflow of the school health assessment application. The resulting findings from the research included, a descriptive list of factors that impact the school health assessment application, as well as a subsequent list of recommendations for improvements. These key-findings could lead to possible guidelines, while additionally, providing valuable insight into mobile school health applications on the whole.
- Full Text:
- Date Issued: 2018
- Authors: Chetty, Avineshin
- Date: 2018
- Subjects: Wireless communication systems in medical care , Medical informatics Application software Technology -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/21801 , vital:29780
- Description: In South Africa, the National Department of Health through its Integrated School Health Policy, use school nurses, to visit schools and perform health screening of learners which focus mainly on nutrition, eyesight and hearing. To date, this was done manually, but with the advance of technology, there is a need to investigate the use of for example, mobile applications to assist with health screening tasks. As part of the TECH4RED project in the Chris Hani district, a mobile school health assessment application was implemented and used over a period three years. As this is a new way of conducting the health screening, there is a need to understand the user experiences of the end users who interact with both the technology and the application. The objective of this study was to investigate the perceived factors that impact on the UX of the school health assessment application. The research aimed to understand the uses, advantages and disadvantages of mobile health applications. It also aimed at determining whether there are unique characteristics of the targeted end users and if so, whether such characteristics would affect the overall UX when using the application. Determining the levels of satisfaction and investigating the apparent challenges the users faced while interacting with the application provided some insights into underlying factors. A theoretical framework was constructed using existing literature. Using a case study approach, data was collected by means of end user satisfaction and user experience questionnaires. Additional data collection was done by means of an expert review to obtain feedback on the content and workflow of the school health assessment application. The resulting findings from the research included, a descriptive list of factors that impact the school health assessment application, as well as a subsequent list of recommendations for improvements. These key-findings could lead to possible guidelines, while additionally, providing valuable insight into mobile school health applications on the whole.
- Full Text:
- Date Issued: 2018
M-health user experience framework for the public healthcare sector
- Authors: Ouma, Stella
- Date: 2013
- Subjects: Communication in public health , Public health -- South Africa , Wireless communication systems in medical care
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9827 , http://hdl.handle.net/10948/d1020793
- Description: The public healthcare sectors within developing nations face a lot of challenges because of constrained resources available to them. The South African public healthcare sector is no different. Although it serves the majority of the South African population, most of the financial resources are directed towards the private sector, which serves very few individuals when compared to the public healthcare sector. Apart from that, other challenges that the National Department of Health has to deal with include the lack of sufficiently trained healthcare employees who can work on the different levels of the public healthcare sector, as well as the burden of diseases such as HIV and Aids, tuberculosis and other chronic diseases. In order to improve service delivery, the National Department of Health is introducing Information and Communications Technology interventions that can increase efficiency and reduce costs, thereby improving the quality of service delivery. This research delivers an m-health application user experience framework to be proposed to the National Department of Health in South Africa, in order to assist in scaling up of m-health applications. The m-health applications that can benefit the South African population if scaled up successfully include those that can be used in remote data collection, treatment and compliance, accessing patients records, remote monitoring, communication and training for healthcare workers and applications that can be used for education and awareness. The study focused on three domains: the Human-Computer Interaction domain, public healthcare domain and Health Informatics domain. The proposed framework was realized by investigating mobile user experience components, mobile health requirements and the South African public healthcare domain components that contribute to the m-health user experience framework. This research was conducted through the interpretivist philosophy. Due to the exploratory nature of the study, an application of qualitative methodology was used. The conceptual theoretical framework was validated through a single case study approach by m-health user experience experts, who reside in South Africa. Data were analysed inductively. An m-health user experience framework was provided at the end of the study. An m-health user experience framework can assist the National Department of Health to look into design issues, address m-health requirements and put the domain needs in place, thus enabling the Department to successfully scale up implementations of m-health applications nationwide.
- Full Text:
- Date Issued: 2013
- Authors: Ouma, Stella
- Date: 2013
- Subjects: Communication in public health , Public health -- South Africa , Wireless communication systems in medical care
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9827 , http://hdl.handle.net/10948/d1020793
- Description: The public healthcare sectors within developing nations face a lot of challenges because of constrained resources available to them. The South African public healthcare sector is no different. Although it serves the majority of the South African population, most of the financial resources are directed towards the private sector, which serves very few individuals when compared to the public healthcare sector. Apart from that, other challenges that the National Department of Health has to deal with include the lack of sufficiently trained healthcare employees who can work on the different levels of the public healthcare sector, as well as the burden of diseases such as HIV and Aids, tuberculosis and other chronic diseases. In order to improve service delivery, the National Department of Health is introducing Information and Communications Technology interventions that can increase efficiency and reduce costs, thereby improving the quality of service delivery. This research delivers an m-health application user experience framework to be proposed to the National Department of Health in South Africa, in order to assist in scaling up of m-health applications. The m-health applications that can benefit the South African population if scaled up successfully include those that can be used in remote data collection, treatment and compliance, accessing patients records, remote monitoring, communication and training for healthcare workers and applications that can be used for education and awareness. The study focused on three domains: the Human-Computer Interaction domain, public healthcare domain and Health Informatics domain. The proposed framework was realized by investigating mobile user experience components, mobile health requirements and the South African public healthcare domain components that contribute to the m-health user experience framework. This research was conducted through the interpretivist philosophy. Due to the exploratory nature of the study, an application of qualitative methodology was used. The conceptual theoretical framework was validated through a single case study approach by m-health user experience experts, who reside in South Africa. Data were analysed inductively. An m-health user experience framework was provided at the end of the study. An m-health user experience framework can assist the National Department of Health to look into design issues, address m-health requirements and put the domain needs in place, thus enabling the Department to successfully scale up implementations of m-health applications nationwide.
- Full Text:
- Date Issued: 2013
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