A model for enhancing trust in information systems tools within Nigerian media planning agencies
- Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Authors: Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Advertising media planning -- Nigeria , Information resources management -- Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25592 , vital:64337
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
- Authors: Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Advertising media planning -- Nigeria , Information resources management -- Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25592 , vital:64337
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
A Model for Intrusion Detection in IoT using Machine Learning
- Authors: Nkala, Junior Ruddy
- Date: 2019
- Subjects: Internet of things
- Language: English
- Type: Thesis , Masters , MSc (Computer Science )
- Identifier: http://hdl.handle.net/10353/17180 , vital:40863
- Description: The Internet of Things is an open and comprehensive global network of intelligent objects that have the capacity to auto-organize, share information, data and resources. There are currently over a billion devices connected to the Internet, and this number increases by the day. While these devices make our life easier, safer and healthier, they are expanding the number of attack targets vulnerable to cyber-attacks from potential hackers and malicious software. Therefore, protecting these devices from adversaries and unauthorized access and modification is very important. The purpose of this study is to develop a secure lightweight intrusion and anomaly detection model for IoT to help detect threats in the environment. We propose the use of data mining and machine learning algorithms as a classification technique for detecting abnormal or malicious traffic transmitted between devices due to potential attacks such as DoS, Man-In-Middle and Flooding attacks at the application level. This study makes use of two robust machine learning algorithms, namely the C4.5 Decision Trees and K-means clustering to develop an anomaly detection model. MATLAB Math Simulator was used for implementation. The study conducts a series of experiments in detecting abnormal data and normal data in a dataset that contains gas concentration readings from a number of sensors deployed in an Italian city over a year. Thereafter we examined the classification performance in terms of accuracy of our proposed anomaly detection model. Results drawn from the experiments conducted indicate that the size of the training sample improves classification ability of the proposed model. Our findings noted that the choice of discretization algorithm does matter in the quest for optimal classification performance. The proposed model proved accurate in detecting anomalies in IoT, and classifying between normal and abnormal data. The proposed model has a classification accuracy of 96.51% which proved to be higher compared to other algorithms such as the Naïve Bayes. The model proved to be lightweight and efficient in-terms of being faster at training and testing as compared to Artificial Neural Networks. The conclusions drawn from this research are a perspective from a novice machine learning researcher with valuable recommendations that ensure optimal classification of normal and abnormal IoT data.
- Full Text:
- Date Issued: 2019
- Authors: Nkala, Junior Ruddy
- Date: 2019
- Subjects: Internet of things
- Language: English
- Type: Thesis , Masters , MSc (Computer Science )
- Identifier: http://hdl.handle.net/10353/17180 , vital:40863
- Description: The Internet of Things is an open and comprehensive global network of intelligent objects that have the capacity to auto-organize, share information, data and resources. There are currently over a billion devices connected to the Internet, and this number increases by the day. While these devices make our life easier, safer and healthier, they are expanding the number of attack targets vulnerable to cyber-attacks from potential hackers and malicious software. Therefore, protecting these devices from adversaries and unauthorized access and modification is very important. The purpose of this study is to develop a secure lightweight intrusion and anomaly detection model for IoT to help detect threats in the environment. We propose the use of data mining and machine learning algorithms as a classification technique for detecting abnormal or malicious traffic transmitted between devices due to potential attacks such as DoS, Man-In-Middle and Flooding attacks at the application level. This study makes use of two robust machine learning algorithms, namely the C4.5 Decision Trees and K-means clustering to develop an anomaly detection model. MATLAB Math Simulator was used for implementation. The study conducts a series of experiments in detecting abnormal data and normal data in a dataset that contains gas concentration readings from a number of sensors deployed in an Italian city over a year. Thereafter we examined the classification performance in terms of accuracy of our proposed anomaly detection model. Results drawn from the experiments conducted indicate that the size of the training sample improves classification ability of the proposed model. Our findings noted that the choice of discretization algorithm does matter in the quest for optimal classification performance. The proposed model proved accurate in detecting anomalies in IoT, and classifying between normal and abnormal data. The proposed model has a classification accuracy of 96.51% which proved to be higher compared to other algorithms such as the Naïve Bayes. The model proved to be lightweight and efficient in-terms of being faster at training and testing as compared to Artificial Neural Networks. The conclusions drawn from this research are a perspective from a novice machine learning researcher with valuable recommendations that ensure optimal classification of normal and abnormal IoT data.
- Full Text:
- Date Issued: 2019
A model for linking innovation and sustainable growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area, South Africa
- Authors: Mzamo, Ziyanda
- Date: 2022-08
- Subjects: Immigrant business enterprises -- Technological innovations -- South Africa , Business Management -- South Africa , Industrial management -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28828 , vital:75130
- Description: South Africa experienced hard times during the apartheid era. This led to some of the South African nationals seeking solace and hiding in neighbouring African countries. Post 1994, this situation has largely changed. Other African countries have not been as privileged to recover from the political turmoil nations have experienced and have left civilians stranded with no comfort or job security. It is for this reason that immigrants from other African countries track to South Africa for the hope and promise of a better future. While this is the case and hope, South Africa is dealing with its own issues of high unemployment rate, violence and crime, poverty, lack of quality education, drug and substance abuse, unstable political issues and influx of immigrants who have no plans or ways of survival. This makes things even harder for the government to accommodate everyone as the focus and priority is seen to be given to its citizens. Entrepreneurship becomes the most feasible and practical way of survival for the immigrants. Some of these businesses have stood the test of time, are making strides and thriving. Their growth journeys may even be better than those of citizens due to these businesses primarily being characterized by survival tactics. This study was hence conducted to predominantly formulate a model for linking the innovation and sustainable business growth of immigrant entrepreneurs. The secondary objective was to gauge if there is a significant relationship between innovation (incremental, radical, and technological) and sustainable business growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area. A mixed approach was used to achieve these objectives. The population of the study targeted immigrant entrepreneurs from the African continent who are running small and medium (SME) businesses in the Johannesburg Metropolitan area. The data was gathered using semi-structured interviews and a survey. Seventeen (17) interviews were held, and one hundred and two (102) surveys were collected, totalling one hundred and nineteen (119) research study participants. The participants were selected using convenience sampling and snowballing due to the population of immigrant entrepreneurs being unknown in Johannesburg. Descriptive and inferential statistics were applied to analyse the data. The findings revealed that innovation played a major role in sustainable business growth of the immigrant entrepreneurs. The research study showed the typical measures of innovation (incremental, radical and technological) as well as business growth may not be reflective and applicable to the SME space due to the businesses being survival businesses. The research study recommends that development of immigrant entrepreneurship focused programs for coaching, support, funding, and handholding be of absolute government focus. Internal collaborative innovation agendas are key for businesses to balance incremental and radical innovation. This will minimise the reliance on business owners or leadership to drive innovation, but rather, for innovation to be a way of working for all in the business. Growth and sustainability rides on shared innovation as opposed to individually led or an isolated agenda. Education, change management and training of citizens and safety officials is recommended to understand the benefits of immigrant owned businesses as an economic driver and as a point of embracing fellow Africans. This will eliminate the stereotypes that make immigrant entrepreneurs exposed and uncomfortable in their business journeys. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
- Authors: Mzamo, Ziyanda
- Date: 2022-08
- Subjects: Immigrant business enterprises -- Technological innovations -- South Africa , Business Management -- South Africa , Industrial management -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/28828 , vital:75130
- Description: South Africa experienced hard times during the apartheid era. This led to some of the South African nationals seeking solace and hiding in neighbouring African countries. Post 1994, this situation has largely changed. Other African countries have not been as privileged to recover from the political turmoil nations have experienced and have left civilians stranded with no comfort or job security. It is for this reason that immigrants from other African countries track to South Africa for the hope and promise of a better future. While this is the case and hope, South Africa is dealing with its own issues of high unemployment rate, violence and crime, poverty, lack of quality education, drug and substance abuse, unstable political issues and influx of immigrants who have no plans or ways of survival. This makes things even harder for the government to accommodate everyone as the focus and priority is seen to be given to its citizens. Entrepreneurship becomes the most feasible and practical way of survival for the immigrants. Some of these businesses have stood the test of time, are making strides and thriving. Their growth journeys may even be better than those of citizens due to these businesses primarily being characterized by survival tactics. This study was hence conducted to predominantly formulate a model for linking the innovation and sustainable business growth of immigrant entrepreneurs. The secondary objective was to gauge if there is a significant relationship between innovation (incremental, radical, and technological) and sustainable business growth of immigrant entrepreneurs in the Johannesburg Metropolitan Area. A mixed approach was used to achieve these objectives. The population of the study targeted immigrant entrepreneurs from the African continent who are running small and medium (SME) businesses in the Johannesburg Metropolitan area. The data was gathered using semi-structured interviews and a survey. Seventeen (17) interviews were held, and one hundred and two (102) surveys were collected, totalling one hundred and nineteen (119) research study participants. The participants were selected using convenience sampling and snowballing due to the population of immigrant entrepreneurs being unknown in Johannesburg. Descriptive and inferential statistics were applied to analyse the data. The findings revealed that innovation played a major role in sustainable business growth of the immigrant entrepreneurs. The research study showed the typical measures of innovation (incremental, radical and technological) as well as business growth may not be reflective and applicable to the SME space due to the businesses being survival businesses. The research study recommends that development of immigrant entrepreneurship focused programs for coaching, support, funding, and handholding be of absolute government focus. Internal collaborative innovation agendas are key for businesses to balance incremental and radical innovation. This will minimise the reliance on business owners or leadership to drive innovation, but rather, for innovation to be a way of working for all in the business. Growth and sustainability rides on shared innovation as opposed to individually led or an isolated agenda. Education, change management and training of citizens and safety officials is recommended to understand the benefits of immigrant owned businesses as an economic driver and as a point of embracing fellow Africans. This will eliminate the stereotypes that make immigrant entrepreneurs exposed and uncomfortable in their business journeys. , Thesis (DBA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-08
A model for retention-to-graduation of undergraduate nursing students at universities in the Eastern Cape Province, South Africa
- Authors: Nkutu, Nonyaniso Trustina
- Date: 2018
- Subjects: Universities and colleges--South Africa--Eastern Cape College students--South Africa--Eastern Cape Nursing students--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/15946 , vital:40566
- Description: The retention of nursing students in the undergraduate programme in universities is a global concern for the health care system, because of the low rate of nurse graduates. The strategies for retention for nursing students in undergraduate programmes in South African universities arguably have limited success in curbing failure to graduate. The failure to graduate rate of nursing students is a global phenomenon, where for example in 2009, the rate of failure to graduate in the United States of America was 30%. However, countries like Jamaica and Australia reported good retention rates through the use of various successful initiatives, such as student bursaries, student loans, scholarships and academic assistance. Previous studies in South Africa have showed that the incidence of nursing students’ failure to graduate rate is an ongoing challenge since the 1960s. Further, research has found that, despite the high annual enrolment of students into universities, only few nursing students graduate on time, while others fail to graduate. This phenomenon affects the rendering and quality of services to patients and clients in the health care facilities. When students fail to graduate from the programme, patients and clients get deprived of the services they would have got, had the students completed and graduated from the programme. On the other hand, the students themselves get frustrated due to the failure to complete the programme. Nursing Education Institutions (NEIs) also share in the disappointment and the loss of even one student who fails to graduate, because it is their obligation to graduate more nurses. Previous studies have sought to understand why students fail to complete their studies, and many factors have been identified. Therefore, there is need to further understand the factors associated with nursing student failure to complete their programme in different contexts such as South Africa. It is for this reason that the aim of this study was to develop a model for retention of nursing students in order to facilitate progression towards graduation in the undergraduate programme at the universities in the Eastern Cape Province of South Africa. The study endeavoured to answer the following research questions: What are the factors associated with retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What are the strategies to enhance retention to graduation of nursing students in universities in the Eastern Cape Province, South Africa? What conceptual framework can be developed for retention-to-graduation of nursing students from the undergraduate programme in the Eastern Cape Province, South Africa? What model could be developed for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What guidelines should be formulated for the implementation of the model for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? To answer these questions, quantitative research approach with a descriptive, contextual and theory generation design was used. The study was conducted in four phases. Phase 1 used deductive concept identification to describe factors and strategies to enhance retention –to-graduation of nursing students in the undergraduate nursing programme. Phase 2 used inductive concept analysis for the development of a conceptual framework. In phase 3 reasoning strategies (inductive, deductive, derivation, synthesis and analysis) informed by data as well as the literature were used in order to generate a theory for model development. In phase 4, the guidelines for developing a preliminary model were formulated for theory implementation. The study setting was in the Eastern Cape universities, within faculties of Health Sciences. The researcher adapted Jeffreys’ Nursing Undergraduate Retention and Success (NURS) 2012 model as a data collecting instrument, which was pilot tested for reliability and validity. Permission to utilize the model was obtained. The targeted population was full time nursing students in the undergraduate nursing programme. A multistage stratified random sample from first year to fourth year level was used. The inclusion criterion was based on one being full time nursing student, aged between 18 and 50 years and from the Eastern Cape Province universities. Student nurses in colleges and part-time students were excluded from this study. The study adhered to research ethics and procedures by for example obtaining ethical clearance from the ethics committee of the University of Fort Hare and the other two selected universities. The ethical components were met: The Ethical clearance based on the following aspects: written consent to undertake the study; approval from the two of the selected universities; and permission to conduct a pilot study from the University of Fort Hare. Permission was also sought and obtained from Quality Assurance Unit in the Eastern Cape Province, in Bisho. The principle of beneficence; respect for human dignity; the right to self-determination based on the ethical principle of respect for persons; the principle of self-determination; the principle of justice, the right to fair treatment, the right to privacy, the right to informed consent were all considered. Data analysis was done through Statistical Analysis Systems (SAS) version 9.3 for quantitative data and Atlas Ti was used to analyse and quantify the open-ended section of the questionnaire. The results showed multidimensional factors associated with retention-to-graduation of the nursing students in the undergraduate programme. Strategies to enhance retention –to graduation were also indicated although there was no one perfect example since they were not evaluated for effectiveness. A retention-to-graduation model for nursing students in the undergraduate nursing programme was developed based on the results.
- Full Text:
- Date Issued: 2018
- Authors: Nkutu, Nonyaniso Trustina
- Date: 2018
- Subjects: Universities and colleges--South Africa--Eastern Cape College students--South Africa--Eastern Cape Nursing students--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/15946 , vital:40566
- Description: The retention of nursing students in the undergraduate programme in universities is a global concern for the health care system, because of the low rate of nurse graduates. The strategies for retention for nursing students in undergraduate programmes in South African universities arguably have limited success in curbing failure to graduate. The failure to graduate rate of nursing students is a global phenomenon, where for example in 2009, the rate of failure to graduate in the United States of America was 30%. However, countries like Jamaica and Australia reported good retention rates through the use of various successful initiatives, such as student bursaries, student loans, scholarships and academic assistance. Previous studies in South Africa have showed that the incidence of nursing students’ failure to graduate rate is an ongoing challenge since the 1960s. Further, research has found that, despite the high annual enrolment of students into universities, only few nursing students graduate on time, while others fail to graduate. This phenomenon affects the rendering and quality of services to patients and clients in the health care facilities. When students fail to graduate from the programme, patients and clients get deprived of the services they would have got, had the students completed and graduated from the programme. On the other hand, the students themselves get frustrated due to the failure to complete the programme. Nursing Education Institutions (NEIs) also share in the disappointment and the loss of even one student who fails to graduate, because it is their obligation to graduate more nurses. Previous studies have sought to understand why students fail to complete their studies, and many factors have been identified. Therefore, there is need to further understand the factors associated with nursing student failure to complete their programme in different contexts such as South Africa. It is for this reason that the aim of this study was to develop a model for retention of nursing students in order to facilitate progression towards graduation in the undergraduate programme at the universities in the Eastern Cape Province of South Africa. The study endeavoured to answer the following research questions: What are the factors associated with retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What are the strategies to enhance retention to graduation of nursing students in universities in the Eastern Cape Province, South Africa? What conceptual framework can be developed for retention-to-graduation of nursing students from the undergraduate programme in the Eastern Cape Province, South Africa? What model could be developed for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What guidelines should be formulated for the implementation of the model for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? To answer these questions, quantitative research approach with a descriptive, contextual and theory generation design was used. The study was conducted in four phases. Phase 1 used deductive concept identification to describe factors and strategies to enhance retention –to-graduation of nursing students in the undergraduate nursing programme. Phase 2 used inductive concept analysis for the development of a conceptual framework. In phase 3 reasoning strategies (inductive, deductive, derivation, synthesis and analysis) informed by data as well as the literature were used in order to generate a theory for model development. In phase 4, the guidelines for developing a preliminary model were formulated for theory implementation. The study setting was in the Eastern Cape universities, within faculties of Health Sciences. The researcher adapted Jeffreys’ Nursing Undergraduate Retention and Success (NURS) 2012 model as a data collecting instrument, which was pilot tested for reliability and validity. Permission to utilize the model was obtained. The targeted population was full time nursing students in the undergraduate nursing programme. A multistage stratified random sample from first year to fourth year level was used. The inclusion criterion was based on one being full time nursing student, aged between 18 and 50 years and from the Eastern Cape Province universities. Student nurses in colleges and part-time students were excluded from this study. The study adhered to research ethics and procedures by for example obtaining ethical clearance from the ethics committee of the University of Fort Hare and the other two selected universities. The ethical components were met: The Ethical clearance based on the following aspects: written consent to undertake the study; approval from the two of the selected universities; and permission to conduct a pilot study from the University of Fort Hare. Permission was also sought and obtained from Quality Assurance Unit in the Eastern Cape Province, in Bisho. The principle of beneficence; respect for human dignity; the right to self-determination based on the ethical principle of respect for persons; the principle of self-determination; the principle of justice, the right to fair treatment, the right to privacy, the right to informed consent were all considered. Data analysis was done through Statistical Analysis Systems (SAS) version 9.3 for quantitative data and Atlas Ti was used to analyse and quantify the open-ended section of the questionnaire. The results showed multidimensional factors associated with retention-to-graduation of the nursing students in the undergraduate programme. Strategies to enhance retention –to graduation were also indicated although there was no one perfect example since they were not evaluated for effectiveness. A retention-to-graduation model for nursing students in the undergraduate nursing programme was developed based on the results.
- Full Text:
- Date Issued: 2018
A model for secure and usable passphrases for multilingual users
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
- Full Text:
- Date Issued: 2019
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
- Full Text:
- Date Issued: 2019
A model for the implementation of Integrated Quality Management System (IQMS) in selected Eastern Cape schools
- Authors: Sambumbu, Antony Matemba
- Date: 2013
- Language: English
- Type: Thesis , Doctoral , PhD (in Public Administration)
- Identifier: vital:11703 , http://hdl.handle.net/10353/d1015152
- Description: The main purpose of this research was to evaluate the processes for IQMS implementation in the selected Eastern Cape schools so as to determine the model that can be postulated for improving the IQMS implementation in the South African schools. While mainly deriving from the fact that so far, empirical research reveals that the process for IQMS implementation has been marred with a significant number of challenges. The study star begins with the formulation of a thought-process in its overriding hypothesis. The hypothesis is that the application of a five constructs’ IQMS Implementation Model in Figure 1.1 would signficantly influence the successful IQMS implementation in South African schools. The five constructs that are outlined in the IQMS Implementation Model in Figure 1.1 include: (1) Considering the Notion of “Quality” and Whole School Evaluation, (2) Performance Management and Developmental Appraisals, (3) Considering Key Success Factors for IQMS Implementation, (4) the Use of Appropriate Implementation Processes, Systems and Methods, and (5) Constant Monitoring, and Evaluations and Applications of the Improvement Actions. Despite the fact that the integrated quality management theories strongly support this hypothesis, the study, in line with these five constructs which were also aligned with the five research questions and hypotheses that guided this research applies exploratory factor analysis. This has been done in order to further define the structure of the IQMS Implementation Model in Figure 1.1 prior to applying confirmatory factor analysis in order to determine whether the IQMS Implementation Model in Figure 1.1 would perfectly reproduce the 53 observed sample data which was used in the study. The results confirmed the overriding hypothesis in the IQMS Implementation Model in Figure 1.1 which is that effectiveness of the IQMS implementation processes in the South African schools can be significantly influenced by the application of the five constructs. These include: Considering the Notion of “Quality” and Whole School Evaluation, Performance Management and Developmental Appraisals, Considering Key Success Factors for IQMS Implementation, the Use of the Appropriate Implementation Processes, Systems and Methods, and Undertaking Constant Monitoring, Evaluations and Improvement Action. In effect, it was recommended that the Eastern Cape Department of Education must adopt the IQMS implementation Model in Figure 1.1 in order to effectively implement its integrated quality management systems. Despite examining the limitations of the study, the recommendations chapter also discussed the area for further research in which it was suggested that the area for further research would be: Evaluating the impact of appropriate standards’ setting on the successful IQMS implementation in the schools in the Eastern Cape schools.
- Full Text:
- Date Issued: 2013
- Authors: Sambumbu, Antony Matemba
- Date: 2013
- Language: English
- Type: Thesis , Doctoral , PhD (in Public Administration)
- Identifier: vital:11703 , http://hdl.handle.net/10353/d1015152
- Description: The main purpose of this research was to evaluate the processes for IQMS implementation in the selected Eastern Cape schools so as to determine the model that can be postulated for improving the IQMS implementation in the South African schools. While mainly deriving from the fact that so far, empirical research reveals that the process for IQMS implementation has been marred with a significant number of challenges. The study star begins with the formulation of a thought-process in its overriding hypothesis. The hypothesis is that the application of a five constructs’ IQMS Implementation Model in Figure 1.1 would signficantly influence the successful IQMS implementation in South African schools. The five constructs that are outlined in the IQMS Implementation Model in Figure 1.1 include: (1) Considering the Notion of “Quality” and Whole School Evaluation, (2) Performance Management and Developmental Appraisals, (3) Considering Key Success Factors for IQMS Implementation, (4) the Use of Appropriate Implementation Processes, Systems and Methods, and (5) Constant Monitoring, and Evaluations and Applications of the Improvement Actions. Despite the fact that the integrated quality management theories strongly support this hypothesis, the study, in line with these five constructs which were also aligned with the five research questions and hypotheses that guided this research applies exploratory factor analysis. This has been done in order to further define the structure of the IQMS Implementation Model in Figure 1.1 prior to applying confirmatory factor analysis in order to determine whether the IQMS Implementation Model in Figure 1.1 would perfectly reproduce the 53 observed sample data which was used in the study. The results confirmed the overriding hypothesis in the IQMS Implementation Model in Figure 1.1 which is that effectiveness of the IQMS implementation processes in the South African schools can be significantly influenced by the application of the five constructs. These include: Considering the Notion of “Quality” and Whole School Evaluation, Performance Management and Developmental Appraisals, Considering Key Success Factors for IQMS Implementation, the Use of the Appropriate Implementation Processes, Systems and Methods, and Undertaking Constant Monitoring, Evaluations and Improvement Action. In effect, it was recommended that the Eastern Cape Department of Education must adopt the IQMS implementation Model in Figure 1.1 in order to effectively implement its integrated quality management systems. Despite examining the limitations of the study, the recommendations chapter also discussed the area for further research in which it was suggested that the area for further research would be: Evaluating the impact of appropriate standards’ setting on the successful IQMS implementation in the schools in the Eastern Cape schools.
- Full Text:
- Date Issued: 2013
A model for user requirements elicitation specific to users in rural areas
- Authors: Isabirye, Naomi
- Date: 2009
- Subjects: Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11130 , http://hdl.handle.net/10353/145 , Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Description: Dwesa is a rural town situated in South Africa's Eastern Cape Province that has been selected as a testing site for an e-commerce project to address some of the challenges faced by the community. These challenges include difficulties stemming from poverty, poor access to public services, unemployment and low levels of literacy. The Siyakhula Living Lab project’s aim is to develop an e-commerce platform that will 'connect' the residents with the necessary access to services and markets by providing them with the necessary tools that can help in alleviating some of their challenges. In order for the project to achieve its objectives, a deeper understanding into the needs of the prospective users is required. User requirements elicitation deals with the process of interacting with the prospective users to understand and document their needs. This research aims at evaluating existing requirements elicitation techniques and methodologies in the context of rural information technology implementations. The primary objective is to develop a model for user requirements elicitation in Dwesa. Many requirements elicitation techniques and frameworks exist, but few have been evaluated in the context of rural software implementations. Requirements elicitation techniques should not be applied simply as steps to gather information. Instead this research project proposes a model that can be applied to assimilate the contribution of knowledge regarding the stakeholders, problem and solution characteristics, and other characteristics into the software development process for the effective elicitation of requirements.
- Full Text:
- Date Issued: 2009
- Authors: Isabirye, Naomi
- Date: 2009
- Subjects: Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11130 , http://hdl.handle.net/10353/145 , Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Description: Dwesa is a rural town situated in South Africa's Eastern Cape Province that has been selected as a testing site for an e-commerce project to address some of the challenges faced by the community. These challenges include difficulties stemming from poverty, poor access to public services, unemployment and low levels of literacy. The Siyakhula Living Lab project’s aim is to develop an e-commerce platform that will 'connect' the residents with the necessary access to services and markets by providing them with the necessary tools that can help in alleviating some of their challenges. In order for the project to achieve its objectives, a deeper understanding into the needs of the prospective users is required. User requirements elicitation deals with the process of interacting with the prospective users to understand and document their needs. This research aims at evaluating existing requirements elicitation techniques and methodologies in the context of rural information technology implementations. The primary objective is to develop a model for user requirements elicitation in Dwesa. Many requirements elicitation techniques and frameworks exist, but few have been evaluated in the context of rural software implementations. Requirements elicitation techniques should not be applied simply as steps to gather information. Instead this research project proposes a model that can be applied to assimilate the contribution of knowledge regarding the stakeholders, problem and solution characteristics, and other characteristics into the software development process for the effective elicitation of requirements.
- Full Text:
- Date Issued: 2009
A model of support for divorced professional nurses in the Eastern Cape, South Africa
- Authors: Murray, Daphne
- Date: 2018
- Subjects: Divorce counseling -- South Africa -- Eastern Cape Divorce -- Social aspects -- South Africa -- Eastern Cape Employees -- Counseling of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/10028 , vital:35293
- Description: The purpose of this research study was to develop a support model for divorced professional nurses in the health-care facilities of the Department of Health, Eastern Cape, with guidelines to operationalise the model. Divorce is a process with psychological as well as social implications, and with a series of economic causes it also has implications in terms of the society and culture in which individuals operate. The main causes for divorce are adultery and domestic violence, especially against women and children (Lurea, 2011:99). A need for support from managers in the health-care facilities of the Department of Health, Eastern Cape during the process of divorce was identified by divorced professional nurses, since a lack of support and all the negativity that encompasses divorce could lead to severe depression, which will later have a negative effect on work performance (Abdul Kadir & Bifulco, 2010:858). The literature in this field of study, along with experience, indicates that it is imperative for divorced professional nurses to be supported in the workplace to help them to cope emotionally with their work demands, as prescribed by the South African Nursing Council. An explorative, descriptive and contextual qualitative design with theory generation was used to achieve the purpose of the study. Snowball sampling was employed to select participants, namely divorced professional nurses who were unknown to the researcher. A sample of 21 divorced professional nurses who work in health-care facilities in the Buffalo City Metropolitan Municipality in the Eastern Cape participated in the study. Data was collected by means of individual face-face interviews with divorced professional nurses. The interviews continued until data saturation was reached. Field notes supplemented data that could not be portrayed by audio-taped interviews, such as non- verbal communication in observed interactions. Data analysis was done using Tesch’s approach to open coding in qualitative research. Themes, categories and sub-categories emerged from the data analysis and were fully discussed, becoming fundamental units in the development of the conceptual framework as well as in the model. The researcher did a thorough literature review to conceptualise the identified concepts on which the model was based. The description and evaluation of the model, along with guidelines to operationalise the model, were done in accordance with the method described by Chinn and Kramer (2011:197). The justification of the research, the limitations, and the recommendations for operationalisation of the model of support for divorced professional nurses working in the Buffalo City Metropolitan Municipality of the Department of Health, Eastern Cape Province, and South Africa were indicated accordingly.
- Full Text:
- Date Issued: 2018
- Authors: Murray, Daphne
- Date: 2018
- Subjects: Divorce counseling -- South Africa -- Eastern Cape Divorce -- Social aspects -- South Africa -- Eastern Cape Employees -- Counseling of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/10028 , vital:35293
- Description: The purpose of this research study was to develop a support model for divorced professional nurses in the health-care facilities of the Department of Health, Eastern Cape, with guidelines to operationalise the model. Divorce is a process with psychological as well as social implications, and with a series of economic causes it also has implications in terms of the society and culture in which individuals operate. The main causes for divorce are adultery and domestic violence, especially against women and children (Lurea, 2011:99). A need for support from managers in the health-care facilities of the Department of Health, Eastern Cape during the process of divorce was identified by divorced professional nurses, since a lack of support and all the negativity that encompasses divorce could lead to severe depression, which will later have a negative effect on work performance (Abdul Kadir & Bifulco, 2010:858). The literature in this field of study, along with experience, indicates that it is imperative for divorced professional nurses to be supported in the workplace to help them to cope emotionally with their work demands, as prescribed by the South African Nursing Council. An explorative, descriptive and contextual qualitative design with theory generation was used to achieve the purpose of the study. Snowball sampling was employed to select participants, namely divorced professional nurses who were unknown to the researcher. A sample of 21 divorced professional nurses who work in health-care facilities in the Buffalo City Metropolitan Municipality in the Eastern Cape participated in the study. Data was collected by means of individual face-face interviews with divorced professional nurses. The interviews continued until data saturation was reached. Field notes supplemented data that could not be portrayed by audio-taped interviews, such as non- verbal communication in observed interactions. Data analysis was done using Tesch’s approach to open coding in qualitative research. Themes, categories and sub-categories emerged from the data analysis and were fully discussed, becoming fundamental units in the development of the conceptual framework as well as in the model. The researcher did a thorough literature review to conceptualise the identified concepts on which the model was based. The description and evaluation of the model, along with guidelines to operationalise the model, were done in accordance with the method described by Chinn and Kramer (2011:197). The justification of the research, the limitations, and the recommendations for operationalisation of the model of support for divorced professional nurses working in the Buffalo City Metropolitan Municipality of the Department of Health, Eastern Cape Province, and South Africa were indicated accordingly.
- Full Text:
- Date Issued: 2018
A model to enhance the perceived trustworthiness of Eastern Cape essential oil producers selling through electronic marketplaces
- Authors: Gcora, Nozibele
- Date: 2016
- Subjects: Electronic commerce -- Security measures -- South Africa -- Eastern Cape Essences and essential oils -- South Africa -- Eastern Cape Essences and essential oils -- Marketing , Internet marketing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2194 , vital:27672
- Description: Eastern Cape Province farmers in the natural essential oils industry are yet to fully realise the use of electronic commerce (e-commerce) platforms, such as electronic marketplaces (e-marketplaces) for business purposes. This is due to the issues that include lack of awareness, poor product quality, untrusted payment gateways and unsuccessful delivery that are associated with e-marketplaces. As a result, farmers do not trust e-marketplaces and therefore hesitate to engage in e-marketplaces for business purposes. This is further complicated by natural essential oils buyers‟ tendency of preferring face-to-face interaction with a supplier rather than online interaction as they need quality assurance. As such, this research proposes a model to enhance the perceived trustworthiness of natural essential oil producers in the Eastern Cape Province selling through e-marketplaces. The model constitutes the factors that could be considered in assisting essential oil producers to create a perception of trustworthiness to buyers in e-marketplaces. These factors were evaluated amongst five organisations involved in the production, retail or processing of essential oils using a multiple-case study methodology. The study‟s use of multiple-case study was applied within the interpretivist paradigm and five cases were considered. Interviews, document analysis and observations were used for data collection. Data analysis was done using within-case analysis followed by cross-case analysis to establish factors of trust. The essential oil producers based in the Gauteng, Kwazulu-Natal and Western Cape provinces were cases that had been successfully using e-marketplaces for a notable period of time. Accordingly, factors that contributed to the successful use of e-marketplaces informed the proposed model of this research. The model proposes that perceived trustworthiness of enterprises in e-marketplaces can be achieved through following the uncertainty reduction stages (Entry, Personal and Exit) and applying uncertainty reduction strategies (passive, active and interactive).
- Full Text:
- Date Issued: 2016
- Authors: Gcora, Nozibele
- Date: 2016
- Subjects: Electronic commerce -- Security measures -- South Africa -- Eastern Cape Essences and essential oils -- South Africa -- Eastern Cape Essences and essential oils -- Marketing , Internet marketing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2194 , vital:27672
- Description: Eastern Cape Province farmers in the natural essential oils industry are yet to fully realise the use of electronic commerce (e-commerce) platforms, such as electronic marketplaces (e-marketplaces) for business purposes. This is due to the issues that include lack of awareness, poor product quality, untrusted payment gateways and unsuccessful delivery that are associated with e-marketplaces. As a result, farmers do not trust e-marketplaces and therefore hesitate to engage in e-marketplaces for business purposes. This is further complicated by natural essential oils buyers‟ tendency of preferring face-to-face interaction with a supplier rather than online interaction as they need quality assurance. As such, this research proposes a model to enhance the perceived trustworthiness of natural essential oil producers in the Eastern Cape Province selling through e-marketplaces. The model constitutes the factors that could be considered in assisting essential oil producers to create a perception of trustworthiness to buyers in e-marketplaces. These factors were evaluated amongst five organisations involved in the production, retail or processing of essential oils using a multiple-case study methodology. The study‟s use of multiple-case study was applied within the interpretivist paradigm and five cases were considered. Interviews, document analysis and observations were used for data collection. Data analysis was done using within-case analysis followed by cross-case analysis to establish factors of trust. The essential oil producers based in the Gauteng, Kwazulu-Natal and Western Cape provinces were cases that had been successfully using e-marketplaces for a notable period of time. Accordingly, factors that contributed to the successful use of e-marketplaces informed the proposed model of this research. The model proposes that perceived trustworthiness of enterprises in e-marketplaces can be achieved through following the uncertainty reduction stages (Entry, Personal and Exit) and applying uncertainty reduction strategies (passive, active and interactive).
- Full Text:
- Date Issued: 2016
A model to measure the maturuty of smartphone security at software consultancies
- Authors: Allam, Sean
- Date: 2009
- Subjects: Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11135 , http://hdl.handle.net/10353/281 , Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Description: Smartphones are proliferating into the workplace at an ever-increasing rate, similarly the threats that they pose is increasing. In an era of constant connectivity and availability, information is freed up of constraints of time and place. This research project delves into the risks introduced by smartphones, and through multiple cases studies, a maturity measurement model is formulated. The model is based on recommendations from two leading information security frameworks, the COBIT 4.1 framework and ISO27002 code of practice. Ultimately, a combination of smartphone specific risks are integrated with key control recommendations, in providing a set of key measurable security maturity components. The subjective opinions of case study respondents are considered a key component in achieving a solution. The solution addresses the concerns of not only policy makers, but also the employees subjected to the security policies. Nurturing security awareness into organisational culture through reinforcement and employee acceptance is highlighted in this research project. Software consultancies can use this model to mitigate risks, while harnessing the potential strategic advantages of mobile computing through smartphone devices. In addition, this research project identifies the critical components of a smartphone security solution. As a result, a model is provided for software consultancies due to the intense reliance on information within these types of organisations. The model can be effectively applied to any information intensive organisation.
- Full Text:
- Date Issued: 2009
- Authors: Allam, Sean
- Date: 2009
- Subjects: Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11135 , http://hdl.handle.net/10353/281 , Computer networks -- Security measures , Capability maturity model (Computer software) , Smartphones , Wireless Internet , Mobile communication systems , Mobile computing
- Description: Smartphones are proliferating into the workplace at an ever-increasing rate, similarly the threats that they pose is increasing. In an era of constant connectivity and availability, information is freed up of constraints of time and place. This research project delves into the risks introduced by smartphones, and through multiple cases studies, a maturity measurement model is formulated. The model is based on recommendations from two leading information security frameworks, the COBIT 4.1 framework and ISO27002 code of practice. Ultimately, a combination of smartphone specific risks are integrated with key control recommendations, in providing a set of key measurable security maturity components. The subjective opinions of case study respondents are considered a key component in achieving a solution. The solution addresses the concerns of not only policy makers, but also the employees subjected to the security policies. Nurturing security awareness into organisational culture through reinforcement and employee acceptance is highlighted in this research project. Software consultancies can use this model to mitigate risks, while harnessing the potential strategic advantages of mobile computing through smartphone devices. In addition, this research project identifies the critical components of a smartphone security solution. As a result, a model is provided for software consultancies due to the intense reliance on information within these types of organisations. The model can be effectively applied to any information intensive organisation.
- Full Text:
- Date Issued: 2009
A narrative exploration of the experiences of children from child-headed households into early adulthood : a case study of Nkonkobe District, Eastern Cape
- Authors: Sumbulu, Manowa Abie
- Date: 2015
- Subjects: Children's rights--South Africa--Eastern Cape Child caregivers--South Africa--Eastern Cape Children--Legal status, laws, etc.--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Social Work
- Identifier: http://hdl.handle.net/10353/11850 , vital:39112
- Description: The past three decades have seen dramatic changes within the childcare system. There has been a bourgeoning death rate of child-bearing parents resulting in an unprecedentedly high number of parentless children (orphans) leading to the formation of child-headed households (CHHs). This formation came about as a result of the paucity of informal care for such children as well as the incapacity of the formal child care system. Most of these children are disadvantages with the prospect of facing a bleak future. However, some of them survive and presumably make it in life despite the odds. It is resilience and strengths they have in coping with their life’s’ situations that the research addresses. An exploratory-descriptive and qualitative design was applied in this research as well as Guba's (1981) approach to ensuring trustworthiness in qualitative research. A systematic probability sampling procedure was applied in selecting participants. A semi-structured interview schedule with open-ended questions was applied to both the pilot study and to the study proper. The latter was conducted in the form of fourteen in-depth interviews and a focus group of eight discussants. The protocols were explicated in terms of a full delineation of the themes while the data were analysed by utilizing the thematic approach based on the grounded theory. Three developmental stages were identified: their base before becoming a child-headed household; the transition stage when they were in the child-headed household and the central narrative of how they progressed and coped since leaving the CHH. The third stage was the time for reflecting on what they had gone through and offered advice on coping capacity to children who might find themselves in child-headed households. Each of these stages has been marked by its highs and lows as they navigate through life and developing coping strategies. Some of these coping mechanisms were stage-specific while others persisted through all the stages.
- Full Text:
- Date Issued: 2015
- Authors: Sumbulu, Manowa Abie
- Date: 2015
- Subjects: Children's rights--South Africa--Eastern Cape Child caregivers--South Africa--Eastern Cape Children--Legal status, laws, etc.--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Social Work
- Identifier: http://hdl.handle.net/10353/11850 , vital:39112
- Description: The past three decades have seen dramatic changes within the childcare system. There has been a bourgeoning death rate of child-bearing parents resulting in an unprecedentedly high number of parentless children (orphans) leading to the formation of child-headed households (CHHs). This formation came about as a result of the paucity of informal care for such children as well as the incapacity of the formal child care system. Most of these children are disadvantages with the prospect of facing a bleak future. However, some of them survive and presumably make it in life despite the odds. It is resilience and strengths they have in coping with their life’s’ situations that the research addresses. An exploratory-descriptive and qualitative design was applied in this research as well as Guba's (1981) approach to ensuring trustworthiness in qualitative research. A systematic probability sampling procedure was applied in selecting participants. A semi-structured interview schedule with open-ended questions was applied to both the pilot study and to the study proper. The latter was conducted in the form of fourteen in-depth interviews and a focus group of eight discussants. The protocols were explicated in terms of a full delineation of the themes while the data were analysed by utilizing the thematic approach based on the grounded theory. Three developmental stages were identified: their base before becoming a child-headed household; the transition stage when they were in the child-headed household and the central narrative of how they progressed and coped since leaving the CHH. The third stage was the time for reflecting on what they had gone through and offered advice on coping capacity to children who might find themselves in child-headed households. Each of these stages has been marked by its highs and lows as they navigate through life and developing coping strategies. Some of these coping mechanisms were stage-specific while others persisted through all the stages.
- Full Text:
- Date Issued: 2015
A netnographic analysis of complaints and service responses on selected South African banks' Twitter handles
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
A new light on the pre-colonial history of South-East Africa, where the 'Other' is the European and the 'Silence' has a voice, based on evidence from shipwreck survivor narratives 1552-1782
- Authors: Vernon, Gillian Noël
- Date: 2009
- Subjects: Shipwrecks -- South Africa -- History Shipwrecks -- Mozambique -- Personal narratives
- Language: English
- Type: Thesis , Doctoral , PhD (History)
- Identifier: http://hdl.handle.net/10353/7930 , vital:30924
- Description: The aim of this dissertation is to extract information from shipwreck survivor narratives, which will add to the known body of knowledge of the pre-colonial history of Southern Africa during the years 1552 to 1782. The discourse analysis focuses on the voice of the African peoples where the Europeans are the 'Strangers', the 'Other', reversing the view that the people of non-European cultures were termed as the 'Other'. Indigenous inhabitants of south-east Africa, south of Kosi Bay, first encountered Europeans in 1552 when a Portuguese ship was wrecked at present-day Port Edward. Subsequently, eight more Portuguese ships were wrecked between Plettenberg Bay and Kosi Bay between the years 1554 to 1647. Two Dutch ships landed on the shore, one south of the Bay of Natal in 1686, and the other being wrecked near the mouth of the Keiskamma River in 1713. There were also two English ships, with one striking the rocks on Bird Island in Algoa Bay in 1755 and the other, the more famous Grosvenor of 1782, coming aground at Lambazi Bay, north of the Mzimvubu River. The survivor groups were large, varying in size from 72 to 500, and most included a large complements of slaves. The survivors of the Portuguese ships made their way to present-day Mozambique where the Portuguese had trading outposts. The survivors of the Dutch ships, as well as those of the Grosvenor tried, with limited success, to make their way to Cape Town. The survivors from two of the Portuguese wrecks and the English group on Bird Island, constructed small ships and managed to sail away.
- Full Text:
- Date Issued: 2009
- Authors: Vernon, Gillian Noël
- Date: 2009
- Subjects: Shipwrecks -- South Africa -- History Shipwrecks -- Mozambique -- Personal narratives
- Language: English
- Type: Thesis , Doctoral , PhD (History)
- Identifier: http://hdl.handle.net/10353/7930 , vital:30924
- Description: The aim of this dissertation is to extract information from shipwreck survivor narratives, which will add to the known body of knowledge of the pre-colonial history of Southern Africa during the years 1552 to 1782. The discourse analysis focuses on the voice of the African peoples where the Europeans are the 'Strangers', the 'Other', reversing the view that the people of non-European cultures were termed as the 'Other'. Indigenous inhabitants of south-east Africa, south of Kosi Bay, first encountered Europeans in 1552 when a Portuguese ship was wrecked at present-day Port Edward. Subsequently, eight more Portuguese ships were wrecked between Plettenberg Bay and Kosi Bay between the years 1554 to 1647. Two Dutch ships landed on the shore, one south of the Bay of Natal in 1686, and the other being wrecked near the mouth of the Keiskamma River in 1713. There were also two English ships, with one striking the rocks on Bird Island in Algoa Bay in 1755 and the other, the more famous Grosvenor of 1782, coming aground at Lambazi Bay, north of the Mzimvubu River. The survivor groups were large, varying in size from 72 to 500, and most included a large complements of slaves. The survivors of the Portuguese ships made their way to present-day Mozambique where the Portuguese had trading outposts. The survivors of the Dutch ships, as well as those of the Grosvenor tried, with limited success, to make their way to Cape Town. The survivors from two of the Portuguese wrecks and the English group on Bird Island, constructed small ships and managed to sail away.
- Full Text:
- Date Issued: 2009
A P2P middleware design for digital access nodes in marginalised rural areas
- Authors: Wertlen, Ronald
- Date: 2010
- Subjects: Software design , Rural development -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Sustainable development -- Simulation methods , Computer networks , Data transmission systems , Electronic data processing -- Distributed processing , Middleware -- Development , Computer software
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11391 , http://hdl.handle.net/10353/254 , Software design , Rural development -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Sustainable development -- Simulation methods , Computer networks , Data transmission systems , Electronic data processing -- Distributed processing , Middleware -- Development , Computer software
- Description: This thesis addresses software design within the field of Information and Communications Technology for Development (ICTD). Specifically, it makes a case for the design and development of software which is custom-made for the context of marginalised rural areas (MRAs). One of the main aims of any ICTD project is sustainability and such sustainability is particularly difficult in MRAs because of the high costs of projects located there. Most literature on ICTD projects focuses on other factors, such as management, regulations, social and community issues when discussing this issue. Technical matters are often down-played or ignored entirely. This thesis argues that MRAs exhibit unique technical characteristics and that by understanding these characteristics, one can possibly design more cost-effective software. One specific characteristic is described and addressed in this thesis – a characteristic we describe here for the first time and call a network island. Further analysis of the literature generates a picture of a distributed network of access nodes (DANs) within such network islands, which are connected by high speed networks and are able to share resources and stimulate usage of technology by offering a wide range of services. This thesis attempts to design a fitting middleware platform for such a context, which would achieve the following aims: i) allow software developers to create solutions for the context more efficiently (correctly, rapidly); ii) stimulate product managers and business owners to create innovative software products more easily (cost-effectively). A given in the context of this thesis is that the software should use free/libre open source software (FLOSS) – good arguments do also exist for the use of FLOSS. A review of useful FLOSS frameworks is undertaken and several of these are examined in an applied part of the thesis, to see how useful they may be. They form the basis for a walking skeleton implementation of the proposed middleware. The Spring framework is the basis for experiments, along with Spring-Webservices, JMX and PHP 5’s web service capabilities. This thesis builds on three years of work at the Siyakhula Living Lab (SLL), an experimental testbed in a MRA in the Mbashe district of the Eastern Cape of South Africa. Several existing products are deployed at the SLL in the fields of eCommerce, eGovernment and eLearning. Requirements specifications are engineered from a variety of sources, including interviews, mailing lists, the author’s experience as a supervisor at the SLL, and a review of the existing SLL products. Future products are also investigated, as the thesis considers current trends in ICTD. Use cases are also derived and listed. Most of the use cases are concerned with management functions of DANs that can be automated, so that operators of DANs can focus on their core business and not on technology. Using the UML Components methodology, the thesis then proceeds to design a middleware component architecture that is derived from the requirements specification. The process proceeds step-by-step, so that the reader can follow how business rules, operations and interfaces are derived from the use cases. Ultimately, the business rules, interfaces and operations are related to business logic, system interfaces and operations that are situated in specific components. The components in turn are derived from the business information model, that is derived from the business concepts that were initially used to describe the context for the requirements engineering. In this way, a logical method for software design is applied to the problem domain to methodically derive a software design for a middleware solution. The thesis tests the design by considering possible weaknesses in the design. The network aspect is tested by interpolating from formal assumptions about the nature of the context. The data access layer is also identified as a possible bottleneck. We suggest the use of fast indexing methods instead of relational databases to maintain flexibility and efficiency of the data layer. Lessons learned from the exercise are discussed, within the context of the author’s experience in software development teams, as well as in ICTD projects. This synthesis of information leads to warnings about the psychology of middleware development. We note that the ICTD domain is a particularly difficult one with regards to software development as business requirements are not usually clearly formulated and developers do not have the requisite domain knowledge. In conclusion, the core arguments of the thesis are recounted in a bullet form, to lay bare the reasoning behind this work. Novel aspects of the work are also highlighted. They include the description of a network island, and aspects of the DAN middleware requirements engineering and design. Future steps for work based on this thesis are mapped out and open problems relating to this research are touched upon.
- Full Text:
- Date Issued: 2010
- Authors: Wertlen, Ronald
- Date: 2010
- Subjects: Software design , Rural development -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Sustainable development -- Simulation methods , Computer networks , Data transmission systems , Electronic data processing -- Distributed processing , Middleware -- Development , Computer software
- Language: English
- Type: Thesis , Masters , MSc (Computer Science)
- Identifier: vital:11391 , http://hdl.handle.net/10353/254 , Software design , Rural development -- South Africa -- Eastern Cape , Rural development projects -- South Africa -- Eastern Cape , Sustainable development -- Simulation methods , Computer networks , Data transmission systems , Electronic data processing -- Distributed processing , Middleware -- Development , Computer software
- Description: This thesis addresses software design within the field of Information and Communications Technology for Development (ICTD). Specifically, it makes a case for the design and development of software which is custom-made for the context of marginalised rural areas (MRAs). One of the main aims of any ICTD project is sustainability and such sustainability is particularly difficult in MRAs because of the high costs of projects located there. Most literature on ICTD projects focuses on other factors, such as management, regulations, social and community issues when discussing this issue. Technical matters are often down-played or ignored entirely. This thesis argues that MRAs exhibit unique technical characteristics and that by understanding these characteristics, one can possibly design more cost-effective software. One specific characteristic is described and addressed in this thesis – a characteristic we describe here for the first time and call a network island. Further analysis of the literature generates a picture of a distributed network of access nodes (DANs) within such network islands, which are connected by high speed networks and are able to share resources and stimulate usage of technology by offering a wide range of services. This thesis attempts to design a fitting middleware platform for such a context, which would achieve the following aims: i) allow software developers to create solutions for the context more efficiently (correctly, rapidly); ii) stimulate product managers and business owners to create innovative software products more easily (cost-effectively). A given in the context of this thesis is that the software should use free/libre open source software (FLOSS) – good arguments do also exist for the use of FLOSS. A review of useful FLOSS frameworks is undertaken and several of these are examined in an applied part of the thesis, to see how useful they may be. They form the basis for a walking skeleton implementation of the proposed middleware. The Spring framework is the basis for experiments, along with Spring-Webservices, JMX and PHP 5’s web service capabilities. This thesis builds on three years of work at the Siyakhula Living Lab (SLL), an experimental testbed in a MRA in the Mbashe district of the Eastern Cape of South Africa. Several existing products are deployed at the SLL in the fields of eCommerce, eGovernment and eLearning. Requirements specifications are engineered from a variety of sources, including interviews, mailing lists, the author’s experience as a supervisor at the SLL, and a review of the existing SLL products. Future products are also investigated, as the thesis considers current trends in ICTD. Use cases are also derived and listed. Most of the use cases are concerned with management functions of DANs that can be automated, so that operators of DANs can focus on their core business and not on technology. Using the UML Components methodology, the thesis then proceeds to design a middleware component architecture that is derived from the requirements specification. The process proceeds step-by-step, so that the reader can follow how business rules, operations and interfaces are derived from the use cases. Ultimately, the business rules, interfaces and operations are related to business logic, system interfaces and operations that are situated in specific components. The components in turn are derived from the business information model, that is derived from the business concepts that were initially used to describe the context for the requirements engineering. In this way, a logical method for software design is applied to the problem domain to methodically derive a software design for a middleware solution. The thesis tests the design by considering possible weaknesses in the design. The network aspect is tested by interpolating from formal assumptions about the nature of the context. The data access layer is also identified as a possible bottleneck. We suggest the use of fast indexing methods instead of relational databases to maintain flexibility and efficiency of the data layer. Lessons learned from the exercise are discussed, within the context of the author’s experience in software development teams, as well as in ICTD projects. This synthesis of information leads to warnings about the psychology of middleware development. We note that the ICTD domain is a particularly difficult one with regards to software development as business requirements are not usually clearly formulated and developers do not have the requisite domain knowledge. In conclusion, the core arguments of the thesis are recounted in a bullet form, to lay bare the reasoning behind this work. Novel aspects of the work are also highlighted. They include the description of a network island, and aspects of the DAN middleware requirements engineering and design. Future steps for work based on this thesis are mapped out and open problems relating to this research are touched upon.
- Full Text:
- Date Issued: 2010
A participatory communication approach of a rural cattle project: : a case study of Nguni cattle project in the Eastern Cape, South Africa.
- Usadolo, Sam Erevbenagie (https://orcid.org/0000-0001-6291-7680)
- Authors: Usadolo, Sam Erevbenagie (https://orcid.org/0000-0001-6291-7680)
- Date: 2011-12
- Subjects: Communication in Community Development , Community Development , Nguni Cattle
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24076 , vital:62339
- Description: This study examined the participatory communication practices of a rural cattle project. It did this by reviewing relevant literature in development communication. The review done showed that literature is replete with arguments critical of the dominant paradigm due to its top-down nature of communication. Scholars critical of dominant paradigm argue that participatory communication should be given a prominent role to ensure that stakeholders work in concert to realise the stated objectives of their development project. The study highlighted many contentious issues surrounding the nature and practices of participatory communication. It pointed out that the issues have played themselves out in literature in the form of different typologies of participatory practices, which were dealt with extensively in this study. The discussion of participatory communication in literature is also mindful of different models of communication and the space they occupy in participatory communication practices. In this study, there was a discussion of transactional communication models as depicted by Nair and White (1993:52) and Steinberg (1997:19). Both scholars emphasise that participatory communication will not achieve its stated purpose without mutual agreement of the parties in communication. They equally stress the recognition of the possible effects of some contextual factors which may have bearing on the prevailing nature of communication. A review of different communication tools used by participatory development communicator was given in the study. These different communication tools were discussed in view of how these tools can be used to advance participatory practice in a development project, especially with reference to the project examined in this study. Using qualitative research method, different and appropriate interview methods such as semi-structured, focus group and post-survey interviews were used to collect data from the respondents in this study. The analysis and discussion of the data revealed that different challenges on the ground could affect participatory communication practices in a development project. With regard to the project examined in this study, the analysis showed that there is a weak stakeholder relationship, especially stakeholders identified in this study as field officers. The study highlighted that stakeholders such as the agricultural extension officers and animal health technicians are not very active in the implementation process of the project. Some of the reasons pointed out is the fact that the secondary stakeholder such as the Provincial Department of Agricultural (PDoA) to which these field officers belong is not playing active role in ensuring that they complement the efforts of other field officers such as the IDC representatives. The second reason is the fact that the participatory focus of the project was not properly communicated to the beneficiaries. This also transpired in their inability to reflect participatory practice in their relationship with the beneficiaries and other stakeholders of the project. Other challenges, among others, as pointed out in the analysis showed that participatory communication practice requires expert personnel to be successful. In the case of the project examined, apart from the fact that there is shortage of manpower to handle the challenges mentioned in the study, there is no communication expert among the few active personnel in the field. The findings of this study showed that there was no clear role and identification of responsibilities let alone coordination of all actors involved in the project. Through the selected case study, this study has not only provided avenue to explore both theoretically and practically participatory communication, but has added to participatory communication discourse that there is no easy answer to challenges field officers encounter in practice. This is the reason the different participatory practices characterising nature of the project this study has investigated was given. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2011
- Full Text:
- Date Issued: 2011-12
- Authors: Usadolo, Sam Erevbenagie (https://orcid.org/0000-0001-6291-7680)
- Date: 2011-12
- Subjects: Communication in Community Development , Community Development , Nguni Cattle
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24076 , vital:62339
- Description: This study examined the participatory communication practices of a rural cattle project. It did this by reviewing relevant literature in development communication. The review done showed that literature is replete with arguments critical of the dominant paradigm due to its top-down nature of communication. Scholars critical of dominant paradigm argue that participatory communication should be given a prominent role to ensure that stakeholders work in concert to realise the stated objectives of their development project. The study highlighted many contentious issues surrounding the nature and practices of participatory communication. It pointed out that the issues have played themselves out in literature in the form of different typologies of participatory practices, which were dealt with extensively in this study. The discussion of participatory communication in literature is also mindful of different models of communication and the space they occupy in participatory communication practices. In this study, there was a discussion of transactional communication models as depicted by Nair and White (1993:52) and Steinberg (1997:19). Both scholars emphasise that participatory communication will not achieve its stated purpose without mutual agreement of the parties in communication. They equally stress the recognition of the possible effects of some contextual factors which may have bearing on the prevailing nature of communication. A review of different communication tools used by participatory development communicator was given in the study. These different communication tools were discussed in view of how these tools can be used to advance participatory practice in a development project, especially with reference to the project examined in this study. Using qualitative research method, different and appropriate interview methods such as semi-structured, focus group and post-survey interviews were used to collect data from the respondents in this study. The analysis and discussion of the data revealed that different challenges on the ground could affect participatory communication practices in a development project. With regard to the project examined in this study, the analysis showed that there is a weak stakeholder relationship, especially stakeholders identified in this study as field officers. The study highlighted that stakeholders such as the agricultural extension officers and animal health technicians are not very active in the implementation process of the project. Some of the reasons pointed out is the fact that the secondary stakeholder such as the Provincial Department of Agricultural (PDoA) to which these field officers belong is not playing active role in ensuring that they complement the efforts of other field officers such as the IDC representatives. The second reason is the fact that the participatory focus of the project was not properly communicated to the beneficiaries. This also transpired in their inability to reflect participatory practice in their relationship with the beneficiaries and other stakeholders of the project. Other challenges, among others, as pointed out in the analysis showed that participatory communication practice requires expert personnel to be successful. In the case of the project examined, apart from the fact that there is shortage of manpower to handle the challenges mentioned in the study, there is no communication expert among the few active personnel in the field. The findings of this study showed that there was no clear role and identification of responsibilities let alone coordination of all actors involved in the project. Through the selected case study, this study has not only provided avenue to explore both theoretically and practically participatory communication, but has added to participatory communication discourse that there is no easy answer to challenges field officers encounter in practice. This is the reason the different participatory practices characterising nature of the project this study has investigated was given. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2011
- Full Text:
- Date Issued: 2011-12
A participatory communication approach of rural cattle project: a case study of Nguni cattle project in the Eastern Cape, South Africa
- Authors: Usadolo, Sam Erevbenagie
- Date: 2011
- Subjects: Communication in community development -- South Africa , Nguni cattle -- South Africa , Participatory rural appraisal
- Language: English
- Type: Thesis , Doctoral , PhD (Com)
- Identifier: vital:11370 , http://hdl.handle.net/10353/d1015407 , Communication in community development -- South Africa , Nguni cattle -- South Africa , Participatory rural appraisal
- Description: project. It did this by reviewing relevant literature in development communication. The review done showed that literature is replete with arguments critical of the dominant paradigm due to its top-down nature of communication. Scholars critical of dominant paradigm argue that participatory communication should be given a prominent role to ensure that stakeholders work in concert to realise the stated objectives of their development project. The study highlighted many contentious issues surrounding the nature and practices of participatory communication. It pointed out that the issues have played themselves out in literature in the form of different typologies of participatory practices, which were dealt with extensively in this study. The discussion of participatory communication in literature is also mindful of different models of communication and the space they occupy in participatory communication practices. In this study, there was a discussion of transactional communication models as depicted by Nair and White (1993:52) and Steinberg (1997:19). Both scholars emphasise that participatory communication will not achieve its stated purpose without mutual agreement of the parties in communication. They equally stress the recognition of the possible effects of some contextual factors which may have bearing on the prevailing nature of communication. A review of different communication tools used by participatory development communicator was given in the study. These different communication tools were discussed in view of how these tools can be used to advance participatory practice in a development project, especially with reference to the project examined in this study. Using qualitative research method, different and appropriate interview methods such as semi-structured, focus group and post-survey interviews were used to collect data from the respondents in this study. The analysis and discussion of the data revealed that different challenges on the ground could affect participatory communication practices in a development project. With regard to the project examined in this study, the analysis showed that there is a weak stakeholder relationship, especially stakeholders identified in this study as field officers. The study highlighted that stakeholders such as the agricultural extension officers and animal health technicians are not very active in the implementation process of the project. Some of the reasons pointed out is the fact that the secondary stakeholder such as the Provincial Department of Agricultural (PDoA) to which these field officers belong is not playing active role in ensuring that they complement the efforts of other field officers such as the IDC representatives. The second reason is the fact that the participatory focus of the project was not properly communicated to the beneficiaries. This also transpired in their inability to reflect participatory practice in their relationship with the beneficiaries and other stakeholders of the project. Other challenges, among others, as pointed out in the analysis showed that participatory communication practice requires expert personnel to be successful. In the case of the project examined, apart from the fact that there is shortage of manpower to handle the challenges mentioned in the study, there is no communication expert among the few active personnel in the field. The findings of this study showed that there was no clear role and identification of responsibilities let alone coordination of all actors involved in the project. Through the selected case study, this study has not only provided avenue to explore both theoretically and practically participatory communication, but has added to participatory communication discourse that there is no easy answer to challenges field officers encounter in practice. This is the reason the different participatory practices characterising nature of the project this study has investigated was given.
- Full Text:
- Date Issued: 2011
- Authors: Usadolo, Sam Erevbenagie
- Date: 2011
- Subjects: Communication in community development -- South Africa , Nguni cattle -- South Africa , Participatory rural appraisal
- Language: English
- Type: Thesis , Doctoral , PhD (Com)
- Identifier: vital:11370 , http://hdl.handle.net/10353/d1015407 , Communication in community development -- South Africa , Nguni cattle -- South Africa , Participatory rural appraisal
- Description: project. It did this by reviewing relevant literature in development communication. The review done showed that literature is replete with arguments critical of the dominant paradigm due to its top-down nature of communication. Scholars critical of dominant paradigm argue that participatory communication should be given a prominent role to ensure that stakeholders work in concert to realise the stated objectives of their development project. The study highlighted many contentious issues surrounding the nature and practices of participatory communication. It pointed out that the issues have played themselves out in literature in the form of different typologies of participatory practices, which were dealt with extensively in this study. The discussion of participatory communication in literature is also mindful of different models of communication and the space they occupy in participatory communication practices. In this study, there was a discussion of transactional communication models as depicted by Nair and White (1993:52) and Steinberg (1997:19). Both scholars emphasise that participatory communication will not achieve its stated purpose without mutual agreement of the parties in communication. They equally stress the recognition of the possible effects of some contextual factors which may have bearing on the prevailing nature of communication. A review of different communication tools used by participatory development communicator was given in the study. These different communication tools were discussed in view of how these tools can be used to advance participatory practice in a development project, especially with reference to the project examined in this study. Using qualitative research method, different and appropriate interview methods such as semi-structured, focus group and post-survey interviews were used to collect data from the respondents in this study. The analysis and discussion of the data revealed that different challenges on the ground could affect participatory communication practices in a development project. With regard to the project examined in this study, the analysis showed that there is a weak stakeholder relationship, especially stakeholders identified in this study as field officers. The study highlighted that stakeholders such as the agricultural extension officers and animal health technicians are not very active in the implementation process of the project. Some of the reasons pointed out is the fact that the secondary stakeholder such as the Provincial Department of Agricultural (PDoA) to which these field officers belong is not playing active role in ensuring that they complement the efforts of other field officers such as the IDC representatives. The second reason is the fact that the participatory focus of the project was not properly communicated to the beneficiaries. This also transpired in their inability to reflect participatory practice in their relationship with the beneficiaries and other stakeholders of the project. Other challenges, among others, as pointed out in the analysis showed that participatory communication practice requires expert personnel to be successful. In the case of the project examined, apart from the fact that there is shortage of manpower to handle the challenges mentioned in the study, there is no communication expert among the few active personnel in the field. The findings of this study showed that there was no clear role and identification of responsibilities let alone coordination of all actors involved in the project. Through the selected case study, this study has not only provided avenue to explore both theoretically and practically participatory communication, but has added to participatory communication discourse that there is no easy answer to challenges field officers encounter in practice. This is the reason the different participatory practices characterising nature of the project this study has investigated was given.
- Full Text:
- Date Issued: 2011
A pastoral theological response to post-traumatic experiences of family members of murdered victims : a case study of Mbizana Local Municipality in the Eastern Cape
- Authors: Ncama, Nomonde Patience
- Date: 2015
- Subjects: Murder victims--South Africa Pastoral counseling Bereavement--Religious aspects--Christianity
- Language: English
- Type: Thesis , Masters , Theology
- Identifier: http://hdl.handle.net/10353/17428 , vital:40967
- Description: The researcher wish to shed light on the health of the victims’ family members, who had in common, the traumatic experience of having one or more of their family members brutally murdered by a serial killers, and that they numbered fourteen people, who were residents in Wards 23 and 24. Nine of the fourteen victims were females and five were males, young and old. Some victims worked at Mzamba Wild Coast Cassino Hotel, one of those workers originally came from Kwa Zulu Natal at Umzimkhulu local municipality. Serial killers either attacked the victims in their homes, whilst they were fast asleep, many of the atrocities were witnessed by their children, or they were attacked in an open field when they were dropped-off from their place of work at midnight. The serial killers, used tools like hammers, to knock victims on the heads, thereby rendering them unconscious; bush knives were then used for the removal of certain body parts. Most victims were residents of Ward 24 which is nearer Mzamba Wild Coast Cassino Hotel. Many of the victims’ bodies showed evidence of head injuries, mutilation of body parts or ‘genital mutilation’, it is alleged that private parts were used for muti purposes. There was evidence that females had been raped. Post trauma was an experience that left many in the villages of Mbizana marked by fear and anxiety. When a serial murder occurred it demanded the attention of all South Africans for several reasons, especially because it dramatically threatens and profoundly challenges our sense of safety, in particular our sense of personal safety. The serial killing as a phenomenon, challenges the larger society throughout the country, it is an emotive subject. The study is concern with prolonged soul suffering without healing, a pastoral counselling services was rendered to victims’ family members with recommendation of reconciliation and forgiveness as therapeutic measures. The study concludes by calling upon the Church as congregation to include to her programmes the topic of serial killing. The study makes recommendations to the Church to empower, make awareness, teach, and offer counselling to the congregation, that denominations must approach theological institutions for an introduction of modules that cover the concept of serial killing.
- Full Text:
- Date Issued: 2015
- Authors: Ncama, Nomonde Patience
- Date: 2015
- Subjects: Murder victims--South Africa Pastoral counseling Bereavement--Religious aspects--Christianity
- Language: English
- Type: Thesis , Masters , Theology
- Identifier: http://hdl.handle.net/10353/17428 , vital:40967
- Description: The researcher wish to shed light on the health of the victims’ family members, who had in common, the traumatic experience of having one or more of their family members brutally murdered by a serial killers, and that they numbered fourteen people, who were residents in Wards 23 and 24. Nine of the fourteen victims were females and five were males, young and old. Some victims worked at Mzamba Wild Coast Cassino Hotel, one of those workers originally came from Kwa Zulu Natal at Umzimkhulu local municipality. Serial killers either attacked the victims in their homes, whilst they were fast asleep, many of the atrocities were witnessed by their children, or they were attacked in an open field when they were dropped-off from their place of work at midnight. The serial killers, used tools like hammers, to knock victims on the heads, thereby rendering them unconscious; bush knives were then used for the removal of certain body parts. Most victims were residents of Ward 24 which is nearer Mzamba Wild Coast Cassino Hotel. Many of the victims’ bodies showed evidence of head injuries, mutilation of body parts or ‘genital mutilation’, it is alleged that private parts were used for muti purposes. There was evidence that females had been raped. Post trauma was an experience that left many in the villages of Mbizana marked by fear and anxiety. When a serial murder occurred it demanded the attention of all South Africans for several reasons, especially because it dramatically threatens and profoundly challenges our sense of safety, in particular our sense of personal safety. The serial killing as a phenomenon, challenges the larger society throughout the country, it is an emotive subject. The study is concern with prolonged soul suffering without healing, a pastoral counselling services was rendered to victims’ family members with recommendation of reconciliation and forgiveness as therapeutic measures. The study concludes by calling upon the Church as congregation to include to her programmes the topic of serial killing. The study makes recommendations to the Church to empower, make awareness, teach, and offer counselling to the congregation, that denominations must approach theological institutions for an introduction of modules that cover the concept of serial killing.
- Full Text:
- Date Issued: 2015
A pastoral-theological approach to teenage pregnancy of the church of Central Africa Presbyterian, Blantyre Synod in Malawi
- Authors: Stephens, Chaplain N
- Date: 2014-01
- Subjects: Teenage pregnancy
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26403 , vital:65302
- Description: Unwanted teenage pregnancy is one of the ongoing challenges affecting society. This issue affects the unborn child, the teenage mother, the family and the wider society. It is a problem of both the developed and developing countries. Thirty six per cent of girls in Malawi become mothers before twenty years. Among other factors that contribute to teenage pregnancy are curiosity, pressure from peers, economic survival, coercion and cultural practices. The aim of the study was to establish a pastoral-theological approach to teenage pregnancy in the C.C.A.P Blantyre Synod, in Malawi.- The study revealed that teenage mothers are faced with many challenges such as lack of financial, social and spiritual support. They also curtail their education and although some do return to school, many do not. Teenage mothers are regarded as outcasts by society and the church and as such they feel stigmatized. The stigma has in some cases ensued in unsafe abortion. Although the church disciplines the teenage mothers for falling pregnant out-of-wedlock the responsible man is left free. The following five major themes emerged from the data: Social factors, social problems, economic problems and social and spiritual support. Nine focus groups with parents of teenage mothers were conducted. Twenty (Official church elders and counsellors) were interviewed in the three Presbyteries of Thyolo Highlands, Blantyre North and Blantyre City. , Thesis (MTh) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-01
- Authors: Stephens, Chaplain N
- Date: 2014-01
- Subjects: Teenage pregnancy
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26403 , vital:65302
- Description: Unwanted teenage pregnancy is one of the ongoing challenges affecting society. This issue affects the unborn child, the teenage mother, the family and the wider society. It is a problem of both the developed and developing countries. Thirty six per cent of girls in Malawi become mothers before twenty years. Among other factors that contribute to teenage pregnancy are curiosity, pressure from peers, economic survival, coercion and cultural practices. The aim of the study was to establish a pastoral-theological approach to teenage pregnancy in the C.C.A.P Blantyre Synod, in Malawi.- The study revealed that teenage mothers are faced with many challenges such as lack of financial, social and spiritual support. They also curtail their education and although some do return to school, many do not. Teenage mothers are regarded as outcasts by society and the church and as such they feel stigmatized. The stigma has in some cases ensued in unsafe abortion. Although the church disciplines the teenage mothers for falling pregnant out-of-wedlock the responsible man is left free. The following five major themes emerged from the data: Social factors, social problems, economic problems and social and spiritual support. Nine focus groups with parents of teenage mothers were conducted. Twenty (Official church elders and counsellors) were interviewed in the three Presbyteries of Thyolo Highlands, Blantyre North and Blantyre City. , Thesis (MTh) -- Faculty of Social Sciences and Humanities, 2014
- Full Text:
- Date Issued: 2014-01
A phenomenological study on the experiences of adults, in Nongoma KwaZulu Natal who headed households in their childhood
- Authors: Buthelezi, Nondumiso
- Date: 2019
- Subjects: Orphanages Households
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Psychology)
- Identifier: http://hdl.handle.net/10353/17652 , vital:41132
- Description: The aim of this study was to explore the lived experiences of adults who headed households in their childhood. The phenomenon of child-headed households is intricate and multidimensional. Not only does it have implications on the family system, it also impacts on the community and has insightful consequences for the welfare of children, as well as the realisation of their rights. The rationale for the study was to explore the phenomena of child-headed households from a reflective perspective, from previous child headers of households. In order to carry out this aim, the researcher utilised the systems theory, kinship theory, as well as the African philosophy of Ubuntu to anchor the study. Interpretative Phenomenological Analysis (IPA) was used as a qualitative research methodology in this study. Data was generated through in-depth semi-structured interviews with the four purposively selected participants. The interviews with the participants were recorded and further transcribed verbatim. The IPA data analysis, as set out by Jonathan Smith, was applied manually to the transcribed extracts. The findings of the study indicated that headers of child households face challenges related to psychological well-being, emotional well-being as well as educational difficulties. It is recommended that government strengthen policies that will support and protect children who are heading families
- Full Text:
- Date Issued: 2019
- Authors: Buthelezi, Nondumiso
- Date: 2019
- Subjects: Orphanages Households
- Language: English
- Type: Thesis , Masters , MSoc. Sci (Psychology)
- Identifier: http://hdl.handle.net/10353/17652 , vital:41132
- Description: The aim of this study was to explore the lived experiences of adults who headed households in their childhood. The phenomenon of child-headed households is intricate and multidimensional. Not only does it have implications on the family system, it also impacts on the community and has insightful consequences for the welfare of children, as well as the realisation of their rights. The rationale for the study was to explore the phenomena of child-headed households from a reflective perspective, from previous child headers of households. In order to carry out this aim, the researcher utilised the systems theory, kinship theory, as well as the African philosophy of Ubuntu to anchor the study. Interpretative Phenomenological Analysis (IPA) was used as a qualitative research methodology in this study. Data was generated through in-depth semi-structured interviews with the four purposively selected participants. The interviews with the participants were recorded and further transcribed verbatim. The IPA data analysis, as set out by Jonathan Smith, was applied manually to the transcribed extracts. The findings of the study indicated that headers of child households face challenges related to psychological well-being, emotional well-being as well as educational difficulties. It is recommended that government strengthen policies that will support and protect children who are heading families
- Full Text:
- Date Issued: 2019
A Practical Approach to Differential Calculus: MAT 112
- Authors: Ndiweni, O
- Date: 2011-06
- Language: English
- Type: Examination paper
- Identifier: vital:17601 , http://hdl.handle.net/10353/d1009975
- Description: A Practical Approach to Differential Calculus: MAT 112, degree examination June 2011.
- Full Text: false
- Date Issued: 2011-06
- Authors: Ndiweni, O
- Date: 2011-06
- Language: English
- Type: Examination paper
- Identifier: vital:17601 , http://hdl.handle.net/10353/d1009975
- Description: A Practical Approach to Differential Calculus: MAT 112, degree examination June 2011.
- Full Text: false
- Date Issued: 2011-06