A review of the Lukhanji Local Municipality's recruitment and retention policy
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
An analysis of the politics-administrative interface and its impact on delivery of municipal services: a case of the Mnquma Local Municipality
- Ndudula, Mziwoxolo Rutherford
- Authors: Ndudula, Mziwoxolo Rutherford
- Date: 2013
- Subjects: Municipal services -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , City council members -- South Africa -- Eastern Cape , Politicians -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape , Communication in community development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11659 , http://hdl.handle.net/10353/d1007043 , Municipal services -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , City council members -- South Africa -- Eastern Cape , Politicians -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape , Communication in community development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government
- Description: The study took a qualitative approach to the analysis of the effect of the politics-administrative interface on municipal service delivery. It was a case study of the Mnquma local municipality in the Eastern Cape Province. The researcher developed a keen interest in researching on the topic because the political infighting and clashes between politicians and administrators of the municipality have caused a public outcry for the root causes of the infighting to be effectively addressed and redressed. It is hoped that the findings and recommendations of the study will help, reshape public policy implementation, service delivery and fostering of mutual cooperative relations between politicians and administrators both at local government level and any other sphere of government in South Africa. The study, is categorized into five chronological chapters, with chapter one (introduction and background), chapter two (literature review), chapter three (research design and methodology), chapter four (data analysis, interpretation and presentation) and chapter five (conclusions and recommendations). The researcher used a sample size of 40 respondents who were selected using snowball sampling, a non-random sampling design spread accordingly over both politicians and administrators. Data collection was made possible through an open-ended questionnaire, interviews, observations and documentary analysis. Various reports and media statements were also used to augment this empirical study. The study also used an in-depth qualitative data analysis technique which was descriptive in nature and the study made numerous deductions and findings based on the collected and collated data. Findings of the study were, inter alia, too much politicization of the public sector, interference between politicians and administrators into each other’s affairs and vice versa and adverse effects of cadre deployment which are damaging service delivery. The study made numerous recommendations which included, inter alia, training and development of administrators and politicians on their respective roles and responsibilities, enforcement of the politics-administrative interface as a mutually beneficial approach to service delivery, need for proper interpretation of Acts and policy documents and the enforcing of section 139 interventions into municipalities.
- Full Text:
- Date Issued: 2013
- Authors: Ndudula, Mziwoxolo Rutherford
- Date: 2013
- Subjects: Municipal services -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , City council members -- South Africa -- Eastern Cape , Politicians -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape , Communication in community development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11659 , http://hdl.handle.net/10353/d1007043 , Municipal services -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , City council members -- South Africa -- Eastern Cape , Politicians -- South Africa -- Eastern Cape , Public administration -- South Africa -- Eastern Cape , Political leadership -- South Africa -- Eastern Cape , Communication in community development -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government
- Description: The study took a qualitative approach to the analysis of the effect of the politics-administrative interface on municipal service delivery. It was a case study of the Mnquma local municipality in the Eastern Cape Province. The researcher developed a keen interest in researching on the topic because the political infighting and clashes between politicians and administrators of the municipality have caused a public outcry for the root causes of the infighting to be effectively addressed and redressed. It is hoped that the findings and recommendations of the study will help, reshape public policy implementation, service delivery and fostering of mutual cooperative relations between politicians and administrators both at local government level and any other sphere of government in South Africa. The study, is categorized into five chronological chapters, with chapter one (introduction and background), chapter two (literature review), chapter three (research design and methodology), chapter four (data analysis, interpretation and presentation) and chapter five (conclusions and recommendations). The researcher used a sample size of 40 respondents who were selected using snowball sampling, a non-random sampling design spread accordingly over both politicians and administrators. Data collection was made possible through an open-ended questionnaire, interviews, observations and documentary analysis. Various reports and media statements were also used to augment this empirical study. The study also used an in-depth qualitative data analysis technique which was descriptive in nature and the study made numerous deductions and findings based on the collected and collated data. Findings of the study were, inter alia, too much politicization of the public sector, interference between politicians and administrators into each other’s affairs and vice versa and adverse effects of cadre deployment which are damaging service delivery. The study made numerous recommendations which included, inter alia, training and development of administrators and politicians on their respective roles and responsibilities, enforcement of the politics-administrative interface as a mutually beneficial approach to service delivery, need for proper interpretation of Acts and policy documents and the enforcing of section 139 interventions into municipalities.
- Full Text:
- Date Issued: 2013
An analysis of the role of a community-based project on poverty alleviation: a case of Daantjie Bakery in the Mbombela municipaty, Mpumalanga Province
- Authors: Mbontsi, Dunyiswa Koliswa
- Date: 2010
- Subjects: Economic development projects -- Evaluation , Economic development -- South Africa -- Mpumalanga
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8195 , http://hdl.handle.net/10948/1339 , Economic development projects -- Evaluation , Economic development -- South Africa -- Mpumalanga
- Description: The South African policy framework on Local Economic Development encourages the establishment of community-based projects in an attempt to address the challenges posed by poverty in local communities. It appears that community-based projects have a role to play in poverty alleviation. Municipalities are supposed to encourage and support the establishment of projects aimed at poverty alleviation in their jurisdictions. The Mbombela Local Municipality has played its role in this regard by supporting the establishment of the Daantjie Bakery Project in 2000. In an attempt to evaluate the impact of community-based projects on poverty alleviation, this study investigated the role played by the Daantjie Bakery Project in local economic development of the Daantjie local community in the Mbombela Local Municipality. Participants included community members of Daantjie, employees of the bakery, and the project manager. The study found that, indeed community-based projects play a role in local economic development since they contribute towards employment creation and poverty alleviation.
- Full Text:
- Date Issued: 2010
- Authors: Mbontsi, Dunyiswa Koliswa
- Date: 2010
- Subjects: Economic development projects -- Evaluation , Economic development -- South Africa -- Mpumalanga
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8195 , http://hdl.handle.net/10948/1339 , Economic development projects -- Evaluation , Economic development -- South Africa -- Mpumalanga
- Description: The South African policy framework on Local Economic Development encourages the establishment of community-based projects in an attempt to address the challenges posed by poverty in local communities. It appears that community-based projects have a role to play in poverty alleviation. Municipalities are supposed to encourage and support the establishment of projects aimed at poverty alleviation in their jurisdictions. The Mbombela Local Municipality has played its role in this regard by supporting the establishment of the Daantjie Bakery Project in 2000. In an attempt to evaluate the impact of community-based projects on poverty alleviation, this study investigated the role played by the Daantjie Bakery Project in local economic development of the Daantjie local community in the Mbombela Local Municipality. Participants included community members of Daantjie, employees of the bakery, and the project manager. The study found that, indeed community-based projects play a role in local economic development since they contribute towards employment creation and poverty alleviation.
- Full Text:
- Date Issued: 2010
An assessment of alignment of the intergrated development plan of Amathole District Municipality with those of its selected local municipalities, province of the Eastern Cape
- Authors: Magwangqana, Ntsokolo Chris
- Date: 2015
- Subjects: City planning -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/7782 , vital:24284
- Description: The problem investigated by the researcher is that of alignment of the Integrated Development Plan of Amathole District Municipality with those of the selected local municipalities under its area of jurisdiction. The aim of the study was to investigate the extent to which there is or there is no alignment amongst these. The study articulated the background of municipal planning in terms of the provisions of enabling pieces of legislation. It further provided a conceptual and theoretical framework for integrated development planning within the local government sphere. The literature raised critical issues revolving around the importance of the district municipality in achieving congruence of development plans of the district and those of its local municipalities. The data was collected using a combination of qualitative and quantitative approaches, to realize the objectives of the research study. The methods used to collect data included, document study, interviews, observation, and questionnaires. The study findings showed that, there is a lot of planning efforts put into achieving alignment of the IDPs of the District and local municipalities under it. The study concluded that, with this good planning by the district municipality a correlating hands on support and monitoring by the municipal unit needs to be firmed up. The recommendations are an evidence that there are processes deliberately put in place by the District municipality to ensure alignment between the IDP of the District and those of its Local Municipalities.
- Full Text:
- Date Issued: 2015
- Authors: Magwangqana, Ntsokolo Chris
- Date: 2015
- Subjects: City planning -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/7782 , vital:24284
- Description: The problem investigated by the researcher is that of alignment of the Integrated Development Plan of Amathole District Municipality with those of the selected local municipalities under its area of jurisdiction. The aim of the study was to investigate the extent to which there is or there is no alignment amongst these. The study articulated the background of municipal planning in terms of the provisions of enabling pieces of legislation. It further provided a conceptual and theoretical framework for integrated development planning within the local government sphere. The literature raised critical issues revolving around the importance of the district municipality in achieving congruence of development plans of the district and those of its local municipalities. The data was collected using a combination of qualitative and quantitative approaches, to realize the objectives of the research study. The methods used to collect data included, document study, interviews, observation, and questionnaires. The study findings showed that, there is a lot of planning efforts put into achieving alignment of the IDPs of the District and local municipalities under it. The study concluded that, with this good planning by the district municipality a correlating hands on support and monitoring by the municipal unit needs to be firmed up. The recommendations are an evidence that there are processes deliberately put in place by the District municipality to ensure alignment between the IDP of the District and those of its Local Municipalities.
- Full Text:
- Date Issued: 2015
Impact assessment of the local governmant reforms in Rwanda : the case study of Kigali City
- Authors: Apollo, Munanura
- Date: 2008
- Subjects: Local government -- Rwanda
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8226 , http://hdl.handle.net/10948/918 , Local government -- Rwanda
- Description: The local governance system has undergone positive changes since 1994 when the Government of National Unity took over power in Rwanda. The government has instituted democratic changes in the structure and functioning of local government through decentralisation. Since 2000 when the decentralisation policy was launched, Rwanda has evolved a model of local governance that has come to be emulated by its neighbouring countries. Since 2000, when the Local Government Act affected the decentralised structures of local government, some changes have occurred, challenges have emerged and constraints have been experienced in the implementation of the policy of decentralisation. Methodology used in the impact assessment study The researcher administered questionnaires, conducted interviews and documentary analysis. The assessment covered (3) three districts which were purposively selected on the basis of criteria that were considered sufficiently representative and based on the rationale of the study. Key findings of the study The study established that the restructuring exercise streamlined the structures of local governments, aligned mandates to the structures, and graded jobs in line with responsibilities. These reforms have improved the performance of the local governments. Despite notable improvements, the study established that there were still gaps in the local government system that needed to be addressed. These included: i. There is a big skills gap in most local governments. Some positions in local government are not filled due to inadequate resources. ii. Some local governments are finding it difficult to attract qualified and competent personnel to take up jobs at technical and managerial levels. iii. Local government lack attractive working environments. iv. There are limited career growth opportunities in local government service. xiv v. There is low local revenue. This has imposed limitations to accountability, supervision and monitoring of local government programmes. vi. Professional staff in local government is not adequately facilitated to do their work efficiently and effectively. vii. The existing capacity building programmes contribute marginally to career growth of individual staff members. viii. New reform programmes for improving service delivery such as results oriented management (ROM) and fiscal decentralisation strategy (FDS) have been rolled out but are not yet utilised in some of the local governments.
- Full Text:
- Date Issued: 2008
- Authors: Apollo, Munanura
- Date: 2008
- Subjects: Local government -- Rwanda
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8226 , http://hdl.handle.net/10948/918 , Local government -- Rwanda
- Description: The local governance system has undergone positive changes since 1994 when the Government of National Unity took over power in Rwanda. The government has instituted democratic changes in the structure and functioning of local government through decentralisation. Since 2000 when the decentralisation policy was launched, Rwanda has evolved a model of local governance that has come to be emulated by its neighbouring countries. Since 2000, when the Local Government Act affected the decentralised structures of local government, some changes have occurred, challenges have emerged and constraints have been experienced in the implementation of the policy of decentralisation. Methodology used in the impact assessment study The researcher administered questionnaires, conducted interviews and documentary analysis. The assessment covered (3) three districts which were purposively selected on the basis of criteria that were considered sufficiently representative and based on the rationale of the study. Key findings of the study The study established that the restructuring exercise streamlined the structures of local governments, aligned mandates to the structures, and graded jobs in line with responsibilities. These reforms have improved the performance of the local governments. Despite notable improvements, the study established that there were still gaps in the local government system that needed to be addressed. These included: i. There is a big skills gap in most local governments. Some positions in local government are not filled due to inadequate resources. ii. Some local governments are finding it difficult to attract qualified and competent personnel to take up jobs at technical and managerial levels. iii. Local government lack attractive working environments. iv. There are limited career growth opportunities in local government service. xiv v. There is low local revenue. This has imposed limitations to accountability, supervision and monitoring of local government programmes. vi. Professional staff in local government is not adequately facilitated to do their work efficiently and effectively. vii. The existing capacity building programmes contribute marginally to career growth of individual staff members. viii. New reform programmes for improving service delivery such as results oriented management (ROM) and fiscal decentralisation strategy (FDS) have been rolled out but are not yet utilised in some of the local governments.
- Full Text:
- Date Issued: 2008
An Assessment of the Human Resource in Recruitment and Selection Processes at King Sabata Dalindyebo Local Municipality
- Authors: Nkosiyane, Thembakazi
- Date: 2019
- Subjects: Employees -- Recruiting -- South Africa Employee selection Human capital|
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12480 , vital:39267
- Description: The aim of the study was to carry out an assessment of the recruiting and selection processes at KSD Local Municipality in the Eastern Cape Province. The study, also aimed to give recommendations on how organisations can improve their human resource recruitment and selection processes in order to employ and retain quality or highly talented and committed employees, and to offer good service delivery to the people. The recruitment and selection practices at KSD Local Municipality seem to be degenerating. Lack of transparent procedures in the hiring of workers can result in the municipality experiencing a decline in performance and an increase in service delivery protests. Cases of nepotism and corruption in the hiring process has negatively affected the operations of the municipality The study used the quantitative research methods for data collection and analysis. Thus, the questionnaire was used to collect data and the probability sampling method was used to get the respondents. The stratified sampling method was employed in selecting respondents. This study concluded that the hiring procedures at KSD Local Municipality were not good. Good hiring processes improve employee engagement, retain quality workers, reduce employee turnover and service delivery protests, and save time and money. Poor recruitment and selection procedures increase employee turnover, lower employee morale and level of performance, reduce employee confidence in the management and may result in extra costs being incurred. Recommendations have been prepared on how organisations can employ good recruitment and selection practices that promote the employment and retention of quality employees. The municipality should design and implement good and up-to date hiring procedures which are devoid of corruption and nepotism.
- Full Text:
- Date Issued: 2019
- Authors: Nkosiyane, Thembakazi
- Date: 2019
- Subjects: Employees -- Recruiting -- South Africa Employee selection Human capital|
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12480 , vital:39267
- Description: The aim of the study was to carry out an assessment of the recruiting and selection processes at KSD Local Municipality in the Eastern Cape Province. The study, also aimed to give recommendations on how organisations can improve their human resource recruitment and selection processes in order to employ and retain quality or highly talented and committed employees, and to offer good service delivery to the people. The recruitment and selection practices at KSD Local Municipality seem to be degenerating. Lack of transparent procedures in the hiring of workers can result in the municipality experiencing a decline in performance and an increase in service delivery protests. Cases of nepotism and corruption in the hiring process has negatively affected the operations of the municipality The study used the quantitative research methods for data collection and analysis. Thus, the questionnaire was used to collect data and the probability sampling method was used to get the respondents. The stratified sampling method was employed in selecting respondents. This study concluded that the hiring procedures at KSD Local Municipality were not good. Good hiring processes improve employee engagement, retain quality workers, reduce employee turnover and service delivery protests, and save time and money. Poor recruitment and selection procedures increase employee turnover, lower employee morale and level of performance, reduce employee confidence in the management and may result in extra costs being incurred. Recommendations have been prepared on how organisations can employ good recruitment and selection practices that promote the employment and retention of quality employees. The municipality should design and implement good and up-to date hiring procedures which are devoid of corruption and nepotism.
- Full Text:
- Date Issued: 2019
An evaluation of treasury oversight and budget under-spending in selected Eastern Cape Provincial Departments
- Authors: Daniels, Nokuthula
- Date: 2015
- Subjects: Expenditures, Public , Legislative auditing -- South Africa -- Eastern Cape , Fiscal year -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3265 , vital:20418
- Description: The investigation of this study focused on the ability of provincial government departments in South Africa to spend allocated revenues on activities adequately, with a direct bearing on social and economic development. The research presents an analysis of two selected Eastern Cape Provincial Government departments’ expenditure for a three-year timeframe (the fiscal years from 2009–2012), with a focus on the oversight role played by the Provincial Planning and Treasury department in instilling fiscal discipline in the provinces, and the potentially detrimental effect of under-spending on provincial service delivery. Among other things mentioned and discussed are, firstly, the fiscal policy; secondly, the funding of provincial departments; thirdly, the role and responsibilities of the Provincial Planning and Treasury department. The study adopted a qualitative methodology which focussed on the perspective of the insider who has experienced first-hand the activities or procedures under scrutiny in the selected provincial departments. Further, the qualitative researcher believed that first-hand experience provides the most meaningful data. In support of this, the respondents were asked twenty-two questions, the first five of which were based on the need to understand their personal particulars. A semi-structured questionnaire was distributed to 43 officials and 22 of those questionnaires were returned.
- Full Text:
- Date Issued: 2015
- Authors: Daniels, Nokuthula
- Date: 2015
- Subjects: Expenditures, Public , Legislative auditing -- South Africa -- Eastern Cape , Fiscal year -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/3265 , vital:20418
- Description: The investigation of this study focused on the ability of provincial government departments in South Africa to spend allocated revenues on activities adequately, with a direct bearing on social and economic development. The research presents an analysis of two selected Eastern Cape Provincial Government departments’ expenditure for a three-year timeframe (the fiscal years from 2009–2012), with a focus on the oversight role played by the Provincial Planning and Treasury department in instilling fiscal discipline in the provinces, and the potentially detrimental effect of under-spending on provincial service delivery. Among other things mentioned and discussed are, firstly, the fiscal policy; secondly, the funding of provincial departments; thirdly, the role and responsibilities of the Provincial Planning and Treasury department. The study adopted a qualitative methodology which focussed on the perspective of the insider who has experienced first-hand the activities or procedures under scrutiny in the selected provincial departments. Further, the qualitative researcher believed that first-hand experience provides the most meaningful data. In support of this, the respondents were asked twenty-two questions, the first five of which were based on the need to understand their personal particulars. A semi-structured questionnaire was distributed to 43 officials and 22 of those questionnaires were returned.
- Full Text:
- Date Issued: 2015
An assessment of local participation within the decentralised framework: a case of Lilongwe District Council
- Authors: Sado, Davis Greg
- Date: 2010
- Subjects: Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11621 , http://hdl.handle.net/10353/375 , Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
- Description: The research analyses local participation as it is implemented within the Lilongwe District Council. The study explores decentralisation in the council by examining important facets that contribute to good local governance with a special interest in local participation. The study finds that while local participation is a recognized feature in the decentralisation policy, lack of proper involvement and integration has limited the efficacy of local participation. The neglect of government in conducting local government elections to have ward councillors in place is brought to the fore as a major setback to the implementation of decentralisation reforms. The study therefore notes that decentralisation must not be seen as just a policy goal, with the aim of shifting development to the communities, but as a policy instrument which aims to improve local democracy, efficiency and effectiveness in the provision of social services. In order to achieve this, the study proposes five key recommendations and a proposed model for the attainment of good governance in the Council.
- Full Text:
- Date Issued: 2010
- Authors: Sado, Davis Greg
- Date: 2010
- Subjects: Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11621 , http://hdl.handle.net/10353/375 , Local governmen -- Malawi -- Citizen participation , Decentralization in government -- Malawi , Municipal services -- Malawi
- Description: The research analyses local participation as it is implemented within the Lilongwe District Council. The study explores decentralisation in the council by examining important facets that contribute to good local governance with a special interest in local participation. The study finds that while local participation is a recognized feature in the decentralisation policy, lack of proper involvement and integration has limited the efficacy of local participation. The neglect of government in conducting local government elections to have ward councillors in place is brought to the fore as a major setback to the implementation of decentralisation reforms. The study therefore notes that decentralisation must not be seen as just a policy goal, with the aim of shifting development to the communities, but as a policy instrument which aims to improve local democracy, efficiency and effectiveness in the provision of social services. In order to achieve this, the study proposes five key recommendations and a proposed model for the attainment of good governance in the Council.
- Full Text:
- Date Issued: 2010
A critical analysis of the implementation of essential service clause of labour relations act by unions: a case study of the Eastern Cape Administration
- Authors: Nokele, Thobile Dumile
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11716 , http://hdl.handle.net/10353/d1015355
- Description: Strikes are prohibited in essential services workplace yet they take place on a regular basis. There seems to be no way to curb strikes despite the fact that they should not be happening at all in the essential services as they are designated as such. The rationale behind the prohibition of strikes in essential services is that the communities are adversely affected as they are dependent on these services. Whilst the constitution of the land grants the right to strike, it also limits the right to strike to the designated workplaces which are essential to the communities. The reason to limit the right to strike in these work places is to ensure that the people do not experience hardship during the strike action. However the opposite happens as the people always suffer whenever a general strike takes place. They would be denied access to public hospitals and receive no medication as there would be no one attending them. The strikes in municipality would mean no clear water and electricity for the people. The Labour Relations Act is also clear on the essential services. The question then is why are the strikes allowed to take place in essential services. Why the law is not implemented to ensure that people have access to their constitutional right to service? The other question would be what is done to address the strike in essential services especially with labour organizations which should be aware of the implications in terms of legislation. The research therefore focuses on strikes in essential service and the hardship that caused especially to the poor who are dependent on these services. The literature shows that the constitution read with Labour Relations Act has laid down the framework to the deal with conflict in essential services as well as structures for engagement. Some findings from the research indicate that the workers do not understand the implications of strikes in essential services as well as for the communities. The recommendation would be to work-shop the workers on the implications of strikes in essential services as well as especial arrangements applicable.
- Full Text:
- Date Issued: 2014
- Authors: Nokele, Thobile Dumile
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11716 , http://hdl.handle.net/10353/d1015355
- Description: Strikes are prohibited in essential services workplace yet they take place on a regular basis. There seems to be no way to curb strikes despite the fact that they should not be happening at all in the essential services as they are designated as such. The rationale behind the prohibition of strikes in essential services is that the communities are adversely affected as they are dependent on these services. Whilst the constitution of the land grants the right to strike, it also limits the right to strike to the designated workplaces which are essential to the communities. The reason to limit the right to strike in these work places is to ensure that the people do not experience hardship during the strike action. However the opposite happens as the people always suffer whenever a general strike takes place. They would be denied access to public hospitals and receive no medication as there would be no one attending them. The strikes in municipality would mean no clear water and electricity for the people. The Labour Relations Act is also clear on the essential services. The question then is why are the strikes allowed to take place in essential services. Why the law is not implemented to ensure that people have access to their constitutional right to service? The other question would be what is done to address the strike in essential services especially with labour organizations which should be aware of the implications in terms of legislation. The research therefore focuses on strikes in essential service and the hardship that caused especially to the poor who are dependent on these services. The literature shows that the constitution read with Labour Relations Act has laid down the framework to the deal with conflict in essential services as well as structures for engagement. Some findings from the research indicate that the workers do not understand the implications of strikes in essential services as well as for the communities. The recommendation would be to work-shop the workers on the implications of strikes in essential services as well as especial arrangements applicable.
- Full Text:
- Date Issued: 2014
The role of intergovernmental relations in municipal integrated development planning: case of Buffalo City Metropolitan municipality, Eastern Cape
- Authors: Vongwe, Pumla Patricia
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1213 , vital:26536
- Description: The primary aim of this study was to assess the role of intergovernmental relations structures in municipal integrated development planning in Buffalo City Metropolitan Municipality. There are three spheres of government in South Africa, which include the national, provincial and local governments. These spheres are modelled to co-operate and support each other through the structures of intergovernmental relations (hereafter referred to as “IGR”). The IGR structures were given an institutional and statutory expression through the Intergovernmental Relations Framework Act 13 of 2005. The IGR structures are a set of formal and informal processes through which bilateral and multi-lateral co-operation can be achieved, thereby ensuring the existence of the three spheres of government. The study asserts that the Buffalo City Metropolitan Municipality lacks the co-ordination of integrated development planning (IDP) activities to promote proper and efficient service delivery. Section 41 of the Constitution of the Republic of South Africa (1996) (as amended), states that co-operation must establish or provide structures and institutions to promote and facilitate intergovernmental relations, and to provide for appropriate mechanisms and procedures to facilitate the settlement of intergovernmental disputes. The study adopted a mixed-method of research paradigms, in which both qualitative and quantitative research paradigms were utilized to assess the challenges facing the IGR structures at Buffalo City Metropolitan Municipality (hereafter referred to as “the municipality and BCMM”). The data were collected from a sample of 30 respondents – by carefully using judgmental and snowball sampling. Questionnaires, interviews, and documentary analysis were used as the sources of the data collection. The findings were analyzed, according to the same data collection techniques. The study found that there is legislation and structures to assist the municipality in directing integrated development planning (IDP) activities within the BCMM. The IDP involves a wide range of role players – from both inside and outside the municipality. The IGR structures are in existence; but they are non-performing, according to Intergovernmental Relations Framework Act 13 (2005) (hereafter referred to as “IGRFA”). There is a lack of political commitment in establishing the IGR structures, and a lack of information-sharing, and so forth. The study thus recommends that the BCMM should establish permanent and contractual positions; improve communication and information flow; establish a hierarchy of monitoring and evaluation systems and processes; and forge a strong partnership with the community-based organizations (hereafter referred to as “CBOs”) and the non-governmental organizations (hereafter referred to as “NGOs”). This would ensure that the IDP processes are linked to the councillors’ wards, and that the actions of programmes are known by the role players; thus this would focus on the participation and the co-ordination of the IGR structures.
- Full Text:
- Date Issued: 2014
- Authors: Vongwe, Pumla Patricia
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1213 , vital:26536
- Description: The primary aim of this study was to assess the role of intergovernmental relations structures in municipal integrated development planning in Buffalo City Metropolitan Municipality. There are three spheres of government in South Africa, which include the national, provincial and local governments. These spheres are modelled to co-operate and support each other through the structures of intergovernmental relations (hereafter referred to as “IGR”). The IGR structures were given an institutional and statutory expression through the Intergovernmental Relations Framework Act 13 of 2005. The IGR structures are a set of formal and informal processes through which bilateral and multi-lateral co-operation can be achieved, thereby ensuring the existence of the three spheres of government. The study asserts that the Buffalo City Metropolitan Municipality lacks the co-ordination of integrated development planning (IDP) activities to promote proper and efficient service delivery. Section 41 of the Constitution of the Republic of South Africa (1996) (as amended), states that co-operation must establish or provide structures and institutions to promote and facilitate intergovernmental relations, and to provide for appropriate mechanisms and procedures to facilitate the settlement of intergovernmental disputes. The study adopted a mixed-method of research paradigms, in which both qualitative and quantitative research paradigms were utilized to assess the challenges facing the IGR structures at Buffalo City Metropolitan Municipality (hereafter referred to as “the municipality and BCMM”). The data were collected from a sample of 30 respondents – by carefully using judgmental and snowball sampling. Questionnaires, interviews, and documentary analysis were used as the sources of the data collection. The findings were analyzed, according to the same data collection techniques. The study found that there is legislation and structures to assist the municipality in directing integrated development planning (IDP) activities within the BCMM. The IDP involves a wide range of role players – from both inside and outside the municipality. The IGR structures are in existence; but they are non-performing, according to Intergovernmental Relations Framework Act 13 (2005) (hereafter referred to as “IGRFA”). There is a lack of political commitment in establishing the IGR structures, and a lack of information-sharing, and so forth. The study thus recommends that the BCMM should establish permanent and contractual positions; improve communication and information flow; establish a hierarchy of monitoring and evaluation systems and processes; and forge a strong partnership with the community-based organizations (hereafter referred to as “CBOs”) and the non-governmental organizations (hereafter referred to as “NGOs”). This would ensure that the IDP processes are linked to the councillors’ wards, and that the actions of programmes are known by the role players; thus this would focus on the participation and the co-ordination of the IGR structures.
- Full Text:
- Date Issued: 2014
An assessment of the monitoring and evaluation function in the Eastern Cape office of the premier
- Authors: Qinela, Loyisokazi
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1071 , vital:26523
- Description: This study responds to the need to understand the shifts in the national monitoring and evaluation policy context from output and compliance focus to outcomes and performance focus. The study also responds to need to understand how national policies are interpreted and implemented in the province through the Office of the Premier. The purpose of the study is to assess the monitoring and evaluation function in the Eastern Cape Office of the Premier. The following research questions will guide the study: a. What is the context, rationale, purpose and claims of the National M&E Policy? b. How does the Eastern Cape Office of the Premier implement the monitoring & evaluation function? c. How does the implementation of M&E by Office of the Premier resonate with intention of the National M&E policy & what are the gaps. In this study, both qualitative and quantitative approaches were used. The use of interviews and questionnaires demonstrates the mix method approach. This approach was preferred since one part of the research analyses policy documents and the other one assesses implementation. The key findings of the research were: Although the context, rationale, purpose and claims of the National and Provincial M&E Policies are clearly articulated, there is no national legislation that gives the Office of the Premier power to enforce the implementation of the M&E policies. Both national and provincial M&E policies are not sensitive to the context of implementation. There is poor enabling environment in the Office of the Premier to implement M&E. There is a gap between planning and M&E functions in the Province the Premier’s Office, Provincial Treasury and Department of Local Government have not succeeded in coordination and the definition of roles and responsibilities for rolling out a Province wide M&E system. The M&E Policies do not address the problem of duplicate reporting in the Province. The M&E Provincial Framework has several limitations that will affect implementation. The National M&E policies are silent on the monitoring role of the legislative branch of government. There is no alignment between the development and monitoring of Service Delivery Improvement Plans with the rest of the implementation of M&E policies. Poor intergovernmental relations in the province make it difficult to fully implement M&E policies. . Programme Managers focus narrowly on day to day management functions with little or no focus on monitoring and evaluation. There was very poor usage for M&E evidence by the for decision making.
- Full Text:
- Date Issued: 2013
- Authors: Qinela, Loyisokazi
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1071 , vital:26523
- Description: This study responds to the need to understand the shifts in the national monitoring and evaluation policy context from output and compliance focus to outcomes and performance focus. The study also responds to need to understand how national policies are interpreted and implemented in the province through the Office of the Premier. The purpose of the study is to assess the monitoring and evaluation function in the Eastern Cape Office of the Premier. The following research questions will guide the study: a. What is the context, rationale, purpose and claims of the National M&E Policy? b. How does the Eastern Cape Office of the Premier implement the monitoring & evaluation function? c. How does the implementation of M&E by Office of the Premier resonate with intention of the National M&E policy & what are the gaps. In this study, both qualitative and quantitative approaches were used. The use of interviews and questionnaires demonstrates the mix method approach. This approach was preferred since one part of the research analyses policy documents and the other one assesses implementation. The key findings of the research were: Although the context, rationale, purpose and claims of the National and Provincial M&E Policies are clearly articulated, there is no national legislation that gives the Office of the Premier power to enforce the implementation of the M&E policies. Both national and provincial M&E policies are not sensitive to the context of implementation. There is poor enabling environment in the Office of the Premier to implement M&E. There is a gap between planning and M&E functions in the Province the Premier’s Office, Provincial Treasury and Department of Local Government have not succeeded in coordination and the definition of roles and responsibilities for rolling out a Province wide M&E system. The M&E Policies do not address the problem of duplicate reporting in the Province. The M&E Provincial Framework has several limitations that will affect implementation. The National M&E policies are silent on the monitoring role of the legislative branch of government. There is no alignment between the development and monitoring of Service Delivery Improvement Plans with the rest of the implementation of M&E policies. Poor intergovernmental relations in the province make it difficult to fully implement M&E policies. . Programme Managers focus narrowly on day to day management functions with little or no focus on monitoring and evaluation. There was very poor usage for M&E evidence by the for decision making.
- Full Text:
- Date Issued: 2013
An analysis of policy implementation on HIV and AIDS in pregnant women : a case study of Lukhanji sub-district Municipality in the Eastern Cape Province in South Africa
- Authors: Sinyanya, Yoliswa
- Date: 2015
- Subjects: AIDS (Disease) in pregnancy -- Government policy -- South Africa -- Eastern Cape HIV infections -- Government policy -- South Africa -- Eastern Cape HIV-positive women -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2282 , vital:27747
- Description: This research was conducted with the aim to evaluate the policy interventions on HIV and AIDS in pregnant women in the Lukhanji sub district of Chris Hani District Municipality. The study would also propose policy improvement strategies towards curbing the spread of HIV and AIDS in pregnant women. In realizing these goals, the entire research process was guided by the research objectives and questions which sought to evaluate policies and strategies relevant to HIV prevalence in pregnant women. The secondary research objectives were accomplished through the review and analysis of the relevant literature and theories. Qualitative research approach was used in determining the findings and conclusions from the study. Data was collected using qualitative research methods and in this case a structured questionnaire was developed and distributed to the study participants. The Questionnaires were handed and discussed with each participant. Demographics, socioeconomic and cultural factors were considered in designing the data collection tool. These factors are known to have an impact on the prevalence of HIV. It has been shown through the study that demographic variables have an effect on HIV prevalence. Hence when considering policy interventions these should be taken into account. All the respondents were given enough time and they provided clear and comprehensive responses to the questionnaire and follow up discussions. The evaluation of the responses showed that various HIV prevention related policies are being implemented within the Lukhanji sub-district. Numerous programmes relating to HIV and AIDS, also specifically covering pregnant women are being rolled out across the sub-district. HIV prevalence in the study population is rated as average to low when comparing with the district, provincial and national statistics. Current data obtained from the study indicates that HIV prevalence stands at 17%. This finding demonstrates the heterogeneity of HIV prevalence when comparing this result with current provincial and national statistics. Evaluation of the different HIV and AIDS programmes that are aligned to provincial and national policy somehow explain the positive outcomes observed in the Lukhanji sub-district The study recommends that more work be done in reaching out to the communities using various communication channels and strategies. This could address the challenges associated with the lack of cooperation with local traditional leaders, because this has been found to have a negative impact on implementation of some programmes such as circumcision. One of the positive findings from the study is the accessibility of health care facilities to the local rural communities. Further research on the subject should be undertaken to ensure continuous evaluation as this topic is viewed as a continuous global issue.
- Full Text:
- Date Issued: 2015
- Authors: Sinyanya, Yoliswa
- Date: 2015
- Subjects: AIDS (Disease) in pregnancy -- Government policy -- South Africa -- Eastern Cape HIV infections -- Government policy -- South Africa -- Eastern Cape HIV-positive women -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2282 , vital:27747
- Description: This research was conducted with the aim to evaluate the policy interventions on HIV and AIDS in pregnant women in the Lukhanji sub district of Chris Hani District Municipality. The study would also propose policy improvement strategies towards curbing the spread of HIV and AIDS in pregnant women. In realizing these goals, the entire research process was guided by the research objectives and questions which sought to evaluate policies and strategies relevant to HIV prevalence in pregnant women. The secondary research objectives were accomplished through the review and analysis of the relevant literature and theories. Qualitative research approach was used in determining the findings and conclusions from the study. Data was collected using qualitative research methods and in this case a structured questionnaire was developed and distributed to the study participants. The Questionnaires were handed and discussed with each participant. Demographics, socioeconomic and cultural factors were considered in designing the data collection tool. These factors are known to have an impact on the prevalence of HIV. It has been shown through the study that demographic variables have an effect on HIV prevalence. Hence when considering policy interventions these should be taken into account. All the respondents were given enough time and they provided clear and comprehensive responses to the questionnaire and follow up discussions. The evaluation of the responses showed that various HIV prevention related policies are being implemented within the Lukhanji sub-district. Numerous programmes relating to HIV and AIDS, also specifically covering pregnant women are being rolled out across the sub-district. HIV prevalence in the study population is rated as average to low when comparing with the district, provincial and national statistics. Current data obtained from the study indicates that HIV prevalence stands at 17%. This finding demonstrates the heterogeneity of HIV prevalence when comparing this result with current provincial and national statistics. Evaluation of the different HIV and AIDS programmes that are aligned to provincial and national policy somehow explain the positive outcomes observed in the Lukhanji sub-district The study recommends that more work be done in reaching out to the communities using various communication channels and strategies. This could address the challenges associated with the lack of cooperation with local traditional leaders, because this has been found to have a negative impact on implementation of some programmes such as circumcision. One of the positive findings from the study is the accessibility of health care facilities to the local rural communities. Further research on the subject should be undertaken to ensure continuous evaluation as this topic is viewed as a continuous global issue.
- Full Text:
- Date Issued: 2015
The role of ward committees in enhancing community participation: a South African perspective
- Authors: Peter, Zola Welcome
- Date: 2017
- Subjects: Local government -- South Africa -- Citizen participation Municipal government -- South Africa , Community development -- South Africa Political participation -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19938 , vital:29010
- Description: Community participation in municipal affairs is the bedrock of participatory democracy, and it has been hailed as the panacea for most public community programmes in South Africa. High-level public community participation empowers communities, increases self-reliance, self-awareness and confidence in self-examination of problems and seeking solutions for them. Community behavioural changes are promoted and utilisation and support of services is facilitated, which are of great significance to all community efforts, especially in areas where the service delivery rate from municipalities is low. The vehicle for driving community participation is the system of ward committees, legislation that is rooted in the Constitution, the Municipal Structures Act, and the Municipal Systems Act. The study sees community participation as people being involved in government decision-making that affects them directly or indirectly. It involves three types of action, namely facilitating rational deliberation, creating and communicating moral principles, and expressing personal and group affects and needs. This research investigated the role of ward committees in enhancing community participation from a South African perspective. Municipalities are organisations tasked with ensuring the equal distribution of services to local communities. Municipalities were chosen on the basis of commitment to communicate effectively with the community and in turn to encourage the community to participate fully in municipal activities. The study is conducted within the parameters of the Constitution of South Africa (1996), which mandates local government to provide a democratic and accountable local government, and to encourage the involvement of communities in the matters of local government. Section 152(1)(e) of the Constitution stipulates that the objective of local government, amongst others, is to ensure the involvement of communities and community organisations in matters of local government, and section 73 of the Local Government: Municipal Structures Act (Act No. 117 of 1998), further requires municipalities to establish ward committees in a manner that seeks to enhance participatory democracy at the local sphere of government. The study therefore investigated the role of ward committees in enhancing community participation. Ward committees are advisory bodies created at ward level in terms of the Municipal Structures Act (Act No. 117 of 1998), and consist of the ward councillor (who is the chair) and not more than 10 members representing diverse groups within a particular ward. The White Paper on Local Government (1998) further indicates that municipal councils should promote the involvement of citizens and community groups in the design and delivery of municipal programmes. A literature survey was conducted to investigate and conceptualise the role of ward committees in enhancing community participation, and to determine the responsibilities of ward committees in municipalities. A desktop approach was used to track down useful existing pre-published information (also known as secondary research), with the data collection coming from secondary sources, such as municipal records. A number of recommendations regarding the improvement of ward committees were made. Recommendations are provided for enhancing community participation in different municipalities in South Africa. It is envisaged that these changes could impact positively in encouraging community participation and ultimately improve service delivery.
- Full Text:
- Date Issued: 2017
- Authors: Peter, Zola Welcome
- Date: 2017
- Subjects: Local government -- South Africa -- Citizen participation Municipal government -- South Africa , Community development -- South Africa Political participation -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/19938 , vital:29010
- Description: Community participation in municipal affairs is the bedrock of participatory democracy, and it has been hailed as the panacea for most public community programmes in South Africa. High-level public community participation empowers communities, increases self-reliance, self-awareness and confidence in self-examination of problems and seeking solutions for them. Community behavioural changes are promoted and utilisation and support of services is facilitated, which are of great significance to all community efforts, especially in areas where the service delivery rate from municipalities is low. The vehicle for driving community participation is the system of ward committees, legislation that is rooted in the Constitution, the Municipal Structures Act, and the Municipal Systems Act. The study sees community participation as people being involved in government decision-making that affects them directly or indirectly. It involves three types of action, namely facilitating rational deliberation, creating and communicating moral principles, and expressing personal and group affects and needs. This research investigated the role of ward committees in enhancing community participation from a South African perspective. Municipalities are organisations tasked with ensuring the equal distribution of services to local communities. Municipalities were chosen on the basis of commitment to communicate effectively with the community and in turn to encourage the community to participate fully in municipal activities. The study is conducted within the parameters of the Constitution of South Africa (1996), which mandates local government to provide a democratic and accountable local government, and to encourage the involvement of communities in the matters of local government. Section 152(1)(e) of the Constitution stipulates that the objective of local government, amongst others, is to ensure the involvement of communities and community organisations in matters of local government, and section 73 of the Local Government: Municipal Structures Act (Act No. 117 of 1998), further requires municipalities to establish ward committees in a manner that seeks to enhance participatory democracy at the local sphere of government. The study therefore investigated the role of ward committees in enhancing community participation. Ward committees are advisory bodies created at ward level in terms of the Municipal Structures Act (Act No. 117 of 1998), and consist of the ward councillor (who is the chair) and not more than 10 members representing diverse groups within a particular ward. The White Paper on Local Government (1998) further indicates that municipal councils should promote the involvement of citizens and community groups in the design and delivery of municipal programmes. A literature survey was conducted to investigate and conceptualise the role of ward committees in enhancing community participation, and to determine the responsibilities of ward committees in municipalities. A desktop approach was used to track down useful existing pre-published information (also known as secondary research), with the data collection coming from secondary sources, such as municipal records. A number of recommendations regarding the improvement of ward committees were made. Recommendations are provided for enhancing community participation in different municipalities in South Africa. It is envisaged that these changes could impact positively in encouraging community participation and ultimately improve service delivery.
- Full Text:
- Date Issued: 2017
An evaluation of the expanded public works programme in the Buffalo City Metropolitan Municipality, Eastern Cape Province
- Authors: Ntwasa, Andisa
- Date: 2017
- Subjects: Public works -- South Africa -- Eastern Cape Poverty -- Government policy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8802 , vital:33599
- Description: The evaluation of the EPWP within the BCMM will assist the municipality in enhancing the metropolitan’s capacity to deliver the services of the EPWP by ensuring that challenges are addressed, an integrated approach is adopted and that the programme implementation receives the necessary support in order to develop communities. Cabinet has adopted the EPWP as its main tool for creating job opportunities. It has been approved as a conceptual framework with a specific role and targets for each municipality programme. The EPWP also engages the creation of job opportunities for unemployed people which enables them to participate in the economy; eventually they will make a contribution to their communities’ development and to the country as a whole. (National EPWP Guidelines, 2003:4). The EPWP is significant because it aims to expand the creation of temporary job opportunities which will give unemployed and poor people some income. The BCMM has focused on strengthening and expanding its EPWP, predominantly in the infrastructure sector. The emphasis has been on job creation through intensive methods in housing and infrastructure projects, as well as on improving reporting, monitoring and evaluation. Thus, the decision was taken to house the EPWP unit within the Directorate of Infrastructure Services for efficient administration, as most infrastructure projects are implemented within the directorate. To improve the implementation of the EPWP, and to be effective within the metropolitan, the programme should incorporate all activities within the municipality. Therefore, every project implemented, as per the municipality’s Integrated Development Plan (IDP), should be required to promote all possible EPWP opportunities. All existing projects should be restructured in order to promote greater employment opportunities. The municipality needs to increase emphasis on labour intensive construction methods, the rollout of the EPWP in the social and environmental and culture sectors, and the municipality should evince a greater level of EPWP participation.
- Full Text:
- Date Issued: 2017
- Authors: Ntwasa, Andisa
- Date: 2017
- Subjects: Public works -- South Africa -- Eastern Cape Poverty -- Government policy -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8802 , vital:33599
- Description: The evaluation of the EPWP within the BCMM will assist the municipality in enhancing the metropolitan’s capacity to deliver the services of the EPWP by ensuring that challenges are addressed, an integrated approach is adopted and that the programme implementation receives the necessary support in order to develop communities. Cabinet has adopted the EPWP as its main tool for creating job opportunities. It has been approved as a conceptual framework with a specific role and targets for each municipality programme. The EPWP also engages the creation of job opportunities for unemployed people which enables them to participate in the economy; eventually they will make a contribution to their communities’ development and to the country as a whole. (National EPWP Guidelines, 2003:4). The EPWP is significant because it aims to expand the creation of temporary job opportunities which will give unemployed and poor people some income. The BCMM has focused on strengthening and expanding its EPWP, predominantly in the infrastructure sector. The emphasis has been on job creation through intensive methods in housing and infrastructure projects, as well as on improving reporting, monitoring and evaluation. Thus, the decision was taken to house the EPWP unit within the Directorate of Infrastructure Services for efficient administration, as most infrastructure projects are implemented within the directorate. To improve the implementation of the EPWP, and to be effective within the metropolitan, the programme should incorporate all activities within the municipality. Therefore, every project implemented, as per the municipality’s Integrated Development Plan (IDP), should be required to promote all possible EPWP opportunities. All existing projects should be restructured in order to promote greater employment opportunities. The municipality needs to increase emphasis on labour intensive construction methods, the rollout of the EPWP in the social and environmental and culture sectors, and the municipality should evince a greater level of EPWP participation.
- Full Text:
- Date Issued: 2017
Implementation challenges to Performance Management System (PMS) in Malawi`S Civil Service: case of Ministry of Education, Science and Technology (MOEST)
- Authors: Kalowamfumbi, Frank Tisu
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11684 , http://hdl.handle.net/10353/d1013563
- Description: The Malawi Government introduced the Performance Management System (hereafter referred to as PMS) in 2008 in an effort to enhance efficiency, effectiveness and productivity in the public service. However, since its introduction there have been indications that the system is encountering a number of challenges which are derailing and obstructing its implementation. This research was aimed at exploring those implementation challenges to PMS in the Malawi Civil Service with a case study of the Ministry of Education, Science and Technology (MoEST). Recommendations are made to the concerned parties for possible improvement in the implementation of PMS. The study took a qualitative approach whereby interviews with key informants, sampled purposively, were conducted in order to get relevant information to the problem. Besides the interviews, a study of official documents was done in accessing secondary data. The overall findings of the studyare that, although PMS plays a significant role in the improvement of productivity in an organisation, the Malawi government in general and the Ministry of Education, Science and Technology in particular, are failing to implement it effectively due to varying challenges that are generic to the entire Malawi Civil Service and also specific to the MoEST. The generic implementation challenges included: lack of correct understanding of the term performance management, design challenges and inadequate consultation, lack of linkage between rewards and performance, lack of leadership and management commitment, lack of knowledge and skills about the process and procedure of PMS, weak monitoring and evaluation (M&E) system, lack of clear legislation on PMS, lack of communication on organizational strategies,absence of performance standards, inadequate financial resources, attitude problem and social culture, political will not bending on performance and also the nature of the Civil Service. This research identified the following specific implementation challenges in the MoEST: inadequate sensitization and training on PMS, structural arrangements in the Ministry, numerous vacant positions and understaffing, unclear career path, duo lines of reporting, grade of employee determining the criterion of assessment, promotion interviews for teachers rarely happen, under qualified head teachers managing institutions, as well as administrative arrangements and political appointments to positions. The study upon giving recommendations to have the highlighted challenges addressed accordingly with a sense of commitment, concluded that the performance management system in Malawi Civil Service and MoEST in particular , while well-intentioned, is really fraught with numerous challenges that have adversely impacted on its implementation. At the individual level a lot of work has to be done in relation to making PMS being accepted. Most of the employees in the Malawi Civil Service and MoEST have little knowledge or none at all about the system as such effective implementation is failing to take place.
- Full Text:
- Date Issued: 2013
- Authors: Kalowamfumbi, Frank Tisu
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11684 , http://hdl.handle.net/10353/d1013563
- Description: The Malawi Government introduced the Performance Management System (hereafter referred to as PMS) in 2008 in an effort to enhance efficiency, effectiveness and productivity in the public service. However, since its introduction there have been indications that the system is encountering a number of challenges which are derailing and obstructing its implementation. This research was aimed at exploring those implementation challenges to PMS in the Malawi Civil Service with a case study of the Ministry of Education, Science and Technology (MoEST). Recommendations are made to the concerned parties for possible improvement in the implementation of PMS. The study took a qualitative approach whereby interviews with key informants, sampled purposively, were conducted in order to get relevant information to the problem. Besides the interviews, a study of official documents was done in accessing secondary data. The overall findings of the studyare that, although PMS plays a significant role in the improvement of productivity in an organisation, the Malawi government in general and the Ministry of Education, Science and Technology in particular, are failing to implement it effectively due to varying challenges that are generic to the entire Malawi Civil Service and also specific to the MoEST. The generic implementation challenges included: lack of correct understanding of the term performance management, design challenges and inadequate consultation, lack of linkage between rewards and performance, lack of leadership and management commitment, lack of knowledge and skills about the process and procedure of PMS, weak monitoring and evaluation (M&E) system, lack of clear legislation on PMS, lack of communication on organizational strategies,absence of performance standards, inadequate financial resources, attitude problem and social culture, political will not bending on performance and also the nature of the Civil Service. This research identified the following specific implementation challenges in the MoEST: inadequate sensitization and training on PMS, structural arrangements in the Ministry, numerous vacant positions and understaffing, unclear career path, duo lines of reporting, grade of employee determining the criterion of assessment, promotion interviews for teachers rarely happen, under qualified head teachers managing institutions, as well as administrative arrangements and political appointments to positions. The study upon giving recommendations to have the highlighted challenges addressed accordingly with a sense of commitment, concluded that the performance management system in Malawi Civil Service and MoEST in particular , while well-intentioned, is really fraught with numerous challenges that have adversely impacted on its implementation. At the individual level a lot of work has to be done in relation to making PMS being accepted. Most of the employees in the Malawi Civil Service and MoEST have little knowledge or none at all about the system as such effective implementation is failing to take place.
- Full Text:
- Date Issued: 2013
An investigation of the provision of the water and sanitation services after the devolution of powers and functions in 2003 to selected municipalities in the Eastern Cape Province
- Authors: Mama, Mandisa Wongiwe
- Date: 2008
- Subjects: Local government -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape , Sanitation, Rural -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11646 , http://hdl.handle.net/10353/215 , Local government -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape , Sanitation, Rural -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape
- Description: The Republic of South Africa embarked on devolution of specific powers to municipal authorities due to the fact that municipalities are a sphere of government which is at the door step of the citizens. Among the powers that were devolved was the authority to regulate on the rendering of water and services to communities. From now henceforth in this study, water and sanitation services will be referred to as water services. The rural villages that had no access to water services during the previous dispensation were rapidly rendered with these services when the transformed Department of Water Affairs and Forestry took a decision to provide the services on its own in order to give space for the transformation of the local sphere of government such that these municipal X authorities are able to manage the load of the allocation of such functions mainly and to close the vacuum so that there is no gap as to who should be responsible for water provision in rural villages whilst the restructuring of municipalities to include the rural villages as part of the transformation process takes place. A decline in the pace rendering water services to the previously disadvantaged rural communities was noticed after the devolution of water services to municipal authorities and by implication once hands were changed. This left those rural communities that had no access to water services still without the desired water services and those that had water services provided left midway with dry water schemes and dysfunctional infrastructure. This study therefore seeks to uproot the cause for the deceleration of water services once it was devolved to municipal authorities. This decline was noticed by the researcher hence the study seeks to attempt providing alternatives and lasting solutions primarily because water services are essential services and water is life. The main objective of the study is to investigate factors that cause the deceleration of water supply and the slow movement in the acceleration of sanitation services in order to provide alternatives that may yield results. Given the above broad objective this study further aims at examining the following factors: The correlation in funding made available by the central government and the financial resources available to municipalities to perform the function in order to render this service properly. Technical support available to municipalities. Relevant legislation, its policies and its impact on the implementation of the service XI. The correlation between accountability, democratization and community participation on standards and quality of the service to actual outputs. Improvement of service delivery and its relationship with transparency and efficiency. Relatedness of poverty to non provision of water services. The relatedness of poverty, lack of basic services to influx in the cities. Relatedness of the quality of the water services to the outbreak of diseases
- Full Text:
- Date Issued: 2008
- Authors: Mama, Mandisa Wongiwe
- Date: 2008
- Subjects: Local government -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape , Sanitation, Rural -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11646 , http://hdl.handle.net/10353/215 , Local government -- South Africa -- Eastern Cape , Water-supply, Rural -- South Africa -- Eastern Cape , Sanitation, Rural -- South Africa -- Eastern Cape , Municipal water supply -- South Africa -- Eastern Cape
- Description: The Republic of South Africa embarked on devolution of specific powers to municipal authorities due to the fact that municipalities are a sphere of government which is at the door step of the citizens. Among the powers that were devolved was the authority to regulate on the rendering of water and services to communities. From now henceforth in this study, water and sanitation services will be referred to as water services. The rural villages that had no access to water services during the previous dispensation were rapidly rendered with these services when the transformed Department of Water Affairs and Forestry took a decision to provide the services on its own in order to give space for the transformation of the local sphere of government such that these municipal X authorities are able to manage the load of the allocation of such functions mainly and to close the vacuum so that there is no gap as to who should be responsible for water provision in rural villages whilst the restructuring of municipalities to include the rural villages as part of the transformation process takes place. A decline in the pace rendering water services to the previously disadvantaged rural communities was noticed after the devolution of water services to municipal authorities and by implication once hands were changed. This left those rural communities that had no access to water services still without the desired water services and those that had water services provided left midway with dry water schemes and dysfunctional infrastructure. This study therefore seeks to uproot the cause for the deceleration of water services once it was devolved to municipal authorities. This decline was noticed by the researcher hence the study seeks to attempt providing alternatives and lasting solutions primarily because water services are essential services and water is life. The main objective of the study is to investigate factors that cause the deceleration of water supply and the slow movement in the acceleration of sanitation services in order to provide alternatives that may yield results. Given the above broad objective this study further aims at examining the following factors: The correlation in funding made available by the central government and the financial resources available to municipalities to perform the function in order to render this service properly. Technical support available to municipalities. Relevant legislation, its policies and its impact on the implementation of the service XI. The correlation between accountability, democratization and community participation on standards and quality of the service to actual outputs. Improvement of service delivery and its relationship with transparency and efficiency. Relatedness of poverty to non provision of water services. The relatedness of poverty, lack of basic services to influx in the cities. Relatedness of the quality of the water services to the outbreak of diseases
- Full Text:
- Date Issued: 2008
Assessing the implementation of the Employment Equity Act in the public service with specific reference to the appointment of women to top management positions: a case study of the Eastern Cape Provincial Administration
- Authors: Mtebele, Nozibele Sweetness
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11704 , http://hdl.handle.net/10353/d1015154
- Description: The Employment Equity Act, No 55 of 1998forms part of the transformation legislation aimed at promoting equity, and eliminating discriminatory and unfair treatment in the workplace. The South African government has developed a comprehensive policy framework that promotes equity while supporting the advancement of women to managerial positions.An area of consideration for this study is the representation of women in top management positions in the various departments of the Eastern Cape Provincial Administration.This study examined the legislative framework and progress that has made in the appointment of women to managerial positions in the South African public service and, in particular, the Eastern Cape Province. A comparison between the 2012 and 2013 Eastern Cape employment equity reports shows that there is slow progress in the implementation of employment equity. Although both South African men and women are well represented in the economically active population, women hold a relatively small percentage of top management positions. This study, through an in-depth review of literature, identified barriers to the implementation of employment equity in the Eastern Cape Provincial Administration.The Eastern Cape employment equity reports were analysed. The purpose of this analysis was to find the strengths and weaknesses, and successes and failures in the implementation of the Employment Equity Act and related legislation. The final part of this studyprovided an in-depth discussion and recommendations regarding the barriers and weaknesses of the South African employment equity system that have been highlighted throughout the study.
- Full Text:
- Date Issued: 2014
- Authors: Mtebele, Nozibele Sweetness
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11704 , http://hdl.handle.net/10353/d1015154
- Description: The Employment Equity Act, No 55 of 1998forms part of the transformation legislation aimed at promoting equity, and eliminating discriminatory and unfair treatment in the workplace. The South African government has developed a comprehensive policy framework that promotes equity while supporting the advancement of women to managerial positions.An area of consideration for this study is the representation of women in top management positions in the various departments of the Eastern Cape Provincial Administration.This study examined the legislative framework and progress that has made in the appointment of women to managerial positions in the South African public service and, in particular, the Eastern Cape Province. A comparison between the 2012 and 2013 Eastern Cape employment equity reports shows that there is slow progress in the implementation of employment equity. Although both South African men and women are well represented in the economically active population, women hold a relatively small percentage of top management positions. This study, through an in-depth review of literature, identified barriers to the implementation of employment equity in the Eastern Cape Provincial Administration.The Eastern Cape employment equity reports were analysed. The purpose of this analysis was to find the strengths and weaknesses, and successes and failures in the implementation of the Employment Equity Act and related legislation. The final part of this studyprovided an in-depth discussion and recommendations regarding the barriers and weaknesses of the South African employment equity system that have been highlighted throughout the study.
- Full Text:
- Date Issued: 2014
Electronic Governance (E-Governance) as a Public Sector Management Tool for service provision in Buffalo City Metropolitan Municipality
- Authors: Moyo, Thokozani P
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11714 , http://hdl.handle.net/10353/d1015268
- Description: The study explores the use of Electronic governance (E-governance) as a Public Sector management tool for service provision in the Buffalo City Metropolitan Municipality. The main research question being pursued sought to find out the extent to which E-governance can be an effective tool for public sector management and service provision in the municipality. The study used both quantitative data (obtained through questionnaire survey) and qualitative data (through in-depth responses from municipality employees). The findings of the study seem to indicate that electronic governance is being utilised by a lesser percentage of citizens although it seems to be slowly gaining popularity with the highly educated and younger members of the public. Some members of the communities were still adamant to using online resources for different reasons. The study also reveals some challenges such as poverty, inequality and illiteracy as some of the hindrances to e-government. However, there is a degree of success of electronic governance in the municipality as evidenced by the percentage of the population now using the online transactions. A lot needs to be done in order to view e-governance as a true success in this municipality of Buffalo City Metropolitan if services are to be delivered effectively and efficiently to the people. It is therefore strongly recommended that there is a need to put in place good educational measures to ensure that the citizens are informed about various ways of doing online transactions with the municipality other than physically going there.
- Full Text:
- Date Issued: 2014
- Authors: Moyo, Thokozani P
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11714 , http://hdl.handle.net/10353/d1015268
- Description: The study explores the use of Electronic governance (E-governance) as a Public Sector management tool for service provision in the Buffalo City Metropolitan Municipality. The main research question being pursued sought to find out the extent to which E-governance can be an effective tool for public sector management and service provision in the municipality. The study used both quantitative data (obtained through questionnaire survey) and qualitative data (through in-depth responses from municipality employees). The findings of the study seem to indicate that electronic governance is being utilised by a lesser percentage of citizens although it seems to be slowly gaining popularity with the highly educated and younger members of the public. Some members of the communities were still adamant to using online resources for different reasons. The study also reveals some challenges such as poverty, inequality and illiteracy as some of the hindrances to e-government. However, there is a degree of success of electronic governance in the municipality as evidenced by the percentage of the population now using the online transactions. A lot needs to be done in order to view e-governance as a true success in this municipality of Buffalo City Metropolitan if services are to be delivered effectively and efficiently to the people. It is therefore strongly recommended that there is a need to put in place good educational measures to ensure that the citizens are informed about various ways of doing online transactions with the municipality other than physically going there.
- Full Text:
- Date Issued: 2014
The principal factor : examining the role of principals in the success of their schools
- Authors: Dubula, Nomvuyo Mildred
- Date: 2011
- Subjects: School principals -- Training of -- South Africa -- Eastern Cape , School improvement programs -- South Africa -- Eastern Cape , Educational leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8240 , http://hdl.handle.net/10948/d1010881 , School principals -- Training of -- South Africa -- Eastern Cape , School improvement programs -- South Africa -- Eastern Cape , Educational leadership -- South Africa -- Eastern Cape
- Description: In this Treatise, a study is undertaken to analyse and examine the role of school principals in the success of their schools; with specific reference to township high schools in the Port Elizabeth district (P.E. district). The study assumes that P.E. district principals, as leaders and managers should deliver essential services effectively, efficiently, and with optimal use of resources to attain maximum results in school performance. The same is expected of their counterparts in any part of the country, it is not exclusively demanded from PE district principals. In terms of the current education legislation and policy framework, the principals have to account for the performance of their schools. To this end the National Department of Education introduced legislation in 2007 to ensure that principals account to the Head of The Department of Education of the relevant province. Section 16 A of the South African Schools Act (SASA) was introduced by the Education Law Amendment Act 31/2007. The provisions of this section deal with “the functions and responsibilities of principals of public schools.” Specifically section 16A (1) (b) states that “The principal must prepare and submit to the Head of the Department an annual report in respect of: (i.) The academic performance of that school (ii.) The effective use of available resources.” Since the enactment of section 16 A as referred to above, the Provincial Departments have begun to make principals account for the success or failure of learners, for human resource development, financial management, parent involvement in school matters and the active participation of school governing bodies. What should be clear is that the above encompasses all the critical and fundamental aspects that have an impact on the progress of any educational institution. The combination of the two requirements stated above reflects the extent to which the Department of Education is committed to making certain that principals in their respective schools create an environment where learners can achieve their full potential. It is such creation of conducive environments that will enable all learners in the country to achieve equal opportunities in society irrespective of their original backgrounds. This ideal is consistent with section 9 of the Constitution, 1996 which provides for the right to equality of all people. The research, also assumes that leadership is about direction and purpose, while management lays emphasis on effectiveness and efficiency. Leadership and management are fundamental aspects of those duties and responsibilities associated with the position of a school principal. It is further postulated that, a good principal understands that circumstances determine the proportion of each of these elements that is required by any given situation i.e. whether more of leadership or bigger dose management is appropriate in dealing with a certain set of circumstances or not. The study identifies variables that make a school principal a strong leader and good manager and lists the following as the critical focus areas: Balancing instructional and managerial leadership Strengthening the connection between school and home Developing effective leadership Effective teaching practices Staff development The study also assumes that township schools are no exception to those in different parts of the country. Despite some serious daily challenges peculiar to the township situations, these schools still have to perform satisfactorily like all other institutions of learning. The legislative and policy framework applies equally to all schools. The study argues primarily that all schools can perform well and develop the potential of their learners to the fullest. The difference lies in the leadership and management of the respective institutions by their principals. All stakeholders are presumed to posses the potential, the ability and the urge to do their utmost best to render quality services that would lead to the attainment of excellent results. It is worthwhile for the system that those who show themselves to lack these attributes should be identified, not to weed them out but to assist so that they acquire the necessary skills and expertise. After all it is by strengthening the weakest link that a chain becomes strong.
- Full Text:
- Date Issued: 2011
- Authors: Dubula, Nomvuyo Mildred
- Date: 2011
- Subjects: School principals -- Training of -- South Africa -- Eastern Cape , School improvement programs -- South Africa -- Eastern Cape , Educational leadership -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8240 , http://hdl.handle.net/10948/d1010881 , School principals -- Training of -- South Africa -- Eastern Cape , School improvement programs -- South Africa -- Eastern Cape , Educational leadership -- South Africa -- Eastern Cape
- Description: In this Treatise, a study is undertaken to analyse and examine the role of school principals in the success of their schools; with specific reference to township high schools in the Port Elizabeth district (P.E. district). The study assumes that P.E. district principals, as leaders and managers should deliver essential services effectively, efficiently, and with optimal use of resources to attain maximum results in school performance. The same is expected of their counterparts in any part of the country, it is not exclusively demanded from PE district principals. In terms of the current education legislation and policy framework, the principals have to account for the performance of their schools. To this end the National Department of Education introduced legislation in 2007 to ensure that principals account to the Head of The Department of Education of the relevant province. Section 16 A of the South African Schools Act (SASA) was introduced by the Education Law Amendment Act 31/2007. The provisions of this section deal with “the functions and responsibilities of principals of public schools.” Specifically section 16A (1) (b) states that “The principal must prepare and submit to the Head of the Department an annual report in respect of: (i.) The academic performance of that school (ii.) The effective use of available resources.” Since the enactment of section 16 A as referred to above, the Provincial Departments have begun to make principals account for the success or failure of learners, for human resource development, financial management, parent involvement in school matters and the active participation of school governing bodies. What should be clear is that the above encompasses all the critical and fundamental aspects that have an impact on the progress of any educational institution. The combination of the two requirements stated above reflects the extent to which the Department of Education is committed to making certain that principals in their respective schools create an environment where learners can achieve their full potential. It is such creation of conducive environments that will enable all learners in the country to achieve equal opportunities in society irrespective of their original backgrounds. This ideal is consistent with section 9 of the Constitution, 1996 which provides for the right to equality of all people. The research, also assumes that leadership is about direction and purpose, while management lays emphasis on effectiveness and efficiency. Leadership and management are fundamental aspects of those duties and responsibilities associated with the position of a school principal. It is further postulated that, a good principal understands that circumstances determine the proportion of each of these elements that is required by any given situation i.e. whether more of leadership or bigger dose management is appropriate in dealing with a certain set of circumstances or not. The study identifies variables that make a school principal a strong leader and good manager and lists the following as the critical focus areas: Balancing instructional and managerial leadership Strengthening the connection between school and home Developing effective leadership Effective teaching practices Staff development The study also assumes that township schools are no exception to those in different parts of the country. Despite some serious daily challenges peculiar to the township situations, these schools still have to perform satisfactorily like all other institutions of learning. The legislative and policy framework applies equally to all schools. The study argues primarily that all schools can perform well and develop the potential of their learners to the fullest. The difference lies in the leadership and management of the respective institutions by their principals. All stakeholders are presumed to posses the potential, the ability and the urge to do their utmost best to render quality services that would lead to the attainment of excellent results. It is worthwhile for the system that those who show themselves to lack these attributes should be identified, not to weed them out but to assist so that they acquire the necessary skills and expertise. After all it is by strengthening the weakest link that a chain becomes strong.
- Full Text:
- Date Issued: 2011
Linking performance management to public perceptions of police effectiveness: a case of Queenstown cluster police stations, Eastern Cape (2009-2011)
- Authors: Mziwonke, Bazel Bibi
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11702 , http://hdl.handle.net/10353/d1015148
- Description: This study investigated the relationship between SAPS performance management and measurement assessment patterns and public perceptions of the effectiveness of SAPS. The Performance Management System (PMS) and the Performance Measurement System (PMS1) of SAPS were investigated and it was looked at whether there is a correlation between them. The two internal measurement systems i.e. PMS and PMS1 were compared with the perception of the community about service delivery effectiveness of SAPS. Seven police stations in the Queenstown Cluster participated in the study. Semi-structured interviews were used to gather data from the Cluster Commander, Station Commanders, Production personnel and members of the community. The findings indicated that SAPS has challenges in implementing PMS. Matters of honesty and trust were seen as contributing factors to these challenges. The internal performance management tools do not take into consideration the needs of the community. This transpired on the results of internal performance management which indicated police stations and their members to be performing satisfactory while the community is not satisfied with the police station performance.
- Full Text:
- Date Issued: 2013
- Authors: Mziwonke, Bazel Bibi
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11702 , http://hdl.handle.net/10353/d1015148
- Description: This study investigated the relationship between SAPS performance management and measurement assessment patterns and public perceptions of the effectiveness of SAPS. The Performance Management System (PMS) and the Performance Measurement System (PMS1) of SAPS were investigated and it was looked at whether there is a correlation between them. The two internal measurement systems i.e. PMS and PMS1 were compared with the perception of the community about service delivery effectiveness of SAPS. Seven police stations in the Queenstown Cluster participated in the study. Semi-structured interviews were used to gather data from the Cluster Commander, Station Commanders, Production personnel and members of the community. The findings indicated that SAPS has challenges in implementing PMS. Matters of honesty and trust were seen as contributing factors to these challenges. The internal performance management tools do not take into consideration the needs of the community. This transpired on the results of internal performance management which indicated police stations and their members to be performing satisfactory while the community is not satisfied with the police station performance.
- Full Text:
- Date Issued: 2013