Investigating the problems experienced by virtual team members engaged in requirements elicitation
- Authors: De Abrew, Upuli Kanchana
- Date: 2013
- Subjects: Virtual work teams Virtual work teams -- South Africa System design System analysis
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1151 , http://hdl.handle.net/10962/d1007845
- Description: The constant acceleration in the rate of technological innovation, and the ever growing emphasis on the importance of information for competition has seen organisations around the world strive for the technologies that give them global customer reach. One of the most pervasive technological innovations developed is the internet, and its unique quality of being able to draw people from across the world together in one virtual space has given birth to the concept of virtual teams. Organisations have seized the advantages of such virtual teams to give them the cost and time reductions they need to stay competitive in the global marketplace. In the software industry, where product and service development is always a race against time, forward thinking software companies in the developed world have taken full advantage of the cost and time saving benefits that virtual teams have to offer. In addition, the rate of expansion of technology and software to support such teams is also growing exponentially, offering increasingly faster ways of virtual working. Despite the immense advantages offered by such teams, South African software development companies do not seem to engage in distributed work to any great degree. The importance of this research rests on the belief that South African software development companies will be unable to avoid engaging in distributed software development if they are to achieve and maintain competitiveness in the global marketplace. This research focuses on a sub-section of the software development process with a specific reference to South African software development. The requirements elicitation phase of software development is one of the initial stages of any software project. It is here that developers work with the users in order to identify requirements for the system to be built. It is acknowledged that other phases of distributed development also bring to bear their own problems, however, in the interests of scoping this research, only the requirements elicitation process is focused on. The research shows that most techniques of requirements elicitation can be adapted for use within the virtual environment, although each technique has its share of advantages and disadvantages. In addition, virtual team members experience problems during their general, day-to-day interactions, many of these arising from the dependence on technology for communication and task performance. The research identifies the problems in both categories, and develops a holistic model of virtual requirements elicitation to prevent or solve the problems experienced by virtual teams engaged in distributed requirements elicitation. The model is made up of three key frameworks, each of which prescribes actions to be taken to ensure the success of the virtual team within the requirements elicitation process. The model is verified through the testing of its critical success factors. Certain aspects of the model were adapted based on the findings of the study, but it was confirmed that the rationale behind the model is sound, indicating that it has the potential to solve the problems of virtual RE when implemented.
- Full Text:
- Date Issued: 2013
- Authors: De Abrew, Upuli Kanchana
- Date: 2013
- Subjects: Virtual work teams Virtual work teams -- South Africa System design System analysis
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1151 , http://hdl.handle.net/10962/d1007845
- Description: The constant acceleration in the rate of technological innovation, and the ever growing emphasis on the importance of information for competition has seen organisations around the world strive for the technologies that give them global customer reach. One of the most pervasive technological innovations developed is the internet, and its unique quality of being able to draw people from across the world together in one virtual space has given birth to the concept of virtual teams. Organisations have seized the advantages of such virtual teams to give them the cost and time reductions they need to stay competitive in the global marketplace. In the software industry, where product and service development is always a race against time, forward thinking software companies in the developed world have taken full advantage of the cost and time saving benefits that virtual teams have to offer. In addition, the rate of expansion of technology and software to support such teams is also growing exponentially, offering increasingly faster ways of virtual working. Despite the immense advantages offered by such teams, South African software development companies do not seem to engage in distributed work to any great degree. The importance of this research rests on the belief that South African software development companies will be unable to avoid engaging in distributed software development if they are to achieve and maintain competitiveness in the global marketplace. This research focuses on a sub-section of the software development process with a specific reference to South African software development. The requirements elicitation phase of software development is one of the initial stages of any software project. It is here that developers work with the users in order to identify requirements for the system to be built. It is acknowledged that other phases of distributed development also bring to bear their own problems, however, in the interests of scoping this research, only the requirements elicitation process is focused on. The research shows that most techniques of requirements elicitation can be adapted for use within the virtual environment, although each technique has its share of advantages and disadvantages. In addition, virtual team members experience problems during their general, day-to-day interactions, many of these arising from the dependence on technology for communication and task performance. The research identifies the problems in both categories, and develops a holistic model of virtual requirements elicitation to prevent or solve the problems experienced by virtual teams engaged in distributed requirements elicitation. The model is made up of three key frameworks, each of which prescribes actions to be taken to ensure the success of the virtual team within the requirements elicitation process. The model is verified through the testing of its critical success factors. Certain aspects of the model were adapted based on the findings of the study, but it was confirmed that the rationale behind the model is sound, indicating that it has the potential to solve the problems of virtual RE when implemented.
- Full Text:
- Date Issued: 2013
The relationship between psychological capital and psychological well-being
- Authors: De Andrade, Ruaan Kriel
- Date: 2013
- Subjects: Organizational sociology -- Research , Clinical health psychology , Psychology -- Management -- Social aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9412 , http://hdl.handle.net/10948/d1020096
- Description: A study of the available literature on Psychological WellQBeing and Positive Organisational Scholarship revealed that enormous potential existed for further research. This is a relatively new field with limited literature and research evidence available. It became very clear from the beginning that the relationships between these constructs could successfully be researched. It was therefore decided to embark on an academic research journey in order to contribute to the existing knowledge available on these constructs within the South African Private Healthcare Industry. This quantitative research was used to obtain more clarity about the relationships between the two constructs and to gather the responses from the research population. The research sample consisted of 152 nursing staff. Two questionnaires were integrated to develop the Nursing Psychological WellQBeing Questionnaire and consisted of i) PsyCap Questionnaire developed by Luthans, Youssef and Avolio2007, and ii) Psychological WellQBeing Questionnaire developed by Ryff 2000. A total of 152 nursing staff responded to an 87–item paperQbased questionnaire. Four research questions were formulated and covered the following: •The content, validity and portability of the measuring instruments; •The configuration of the various constructs; • Relationships between some of the variables . The content and the structure of the measuring instruments were assessed by means of Confirmatory Factor Analysis (CFA) and) Exploratory Factor Analyses (EFA). These assessments showed that the original measuring instruments are not portable to a culture which is different to the one where they were originally developed. The relationship between dimensions of Psychological WellQBeing and PsyCap sense of achievement and optimism is a significant finding. The significance of the findings of this study and the contribution that it makes to the existing theory is seen in the importance of the portability of measuring instruments. Recommendations in this regard have been made in Chapter 5. Various findings have also highlighted the relationships between Psychological WellQBeing and PsyCap. The importance of future research topics has been recommended.
- Full Text:
- Date Issued: 2013
- Authors: De Andrade, Ruaan Kriel
- Date: 2013
- Subjects: Organizational sociology -- Research , Clinical health psychology , Psychology -- Management -- Social aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9412 , http://hdl.handle.net/10948/d1020096
- Description: A study of the available literature on Psychological WellQBeing and Positive Organisational Scholarship revealed that enormous potential existed for further research. This is a relatively new field with limited literature and research evidence available. It became very clear from the beginning that the relationships between these constructs could successfully be researched. It was therefore decided to embark on an academic research journey in order to contribute to the existing knowledge available on these constructs within the South African Private Healthcare Industry. This quantitative research was used to obtain more clarity about the relationships between the two constructs and to gather the responses from the research population. The research sample consisted of 152 nursing staff. Two questionnaires were integrated to develop the Nursing Psychological WellQBeing Questionnaire and consisted of i) PsyCap Questionnaire developed by Luthans, Youssef and Avolio2007, and ii) Psychological WellQBeing Questionnaire developed by Ryff 2000. A total of 152 nursing staff responded to an 87–item paperQbased questionnaire. Four research questions were formulated and covered the following: •The content, validity and portability of the measuring instruments; •The configuration of the various constructs; • Relationships between some of the variables . The content and the structure of the measuring instruments were assessed by means of Confirmatory Factor Analysis (CFA) and) Exploratory Factor Analyses (EFA). These assessments showed that the original measuring instruments are not portable to a culture which is different to the one where they were originally developed. The relationship between dimensions of Psychological WellQBeing and PsyCap sense of achievement and optimism is a significant finding. The significance of the findings of this study and the contribution that it makes to the existing theory is seen in the importance of the portability of measuring instruments. Recommendations in this regard have been made in Chapter 5. Various findings have also highlighted the relationships between Psychological WellQBeing and PsyCap. The importance of future research topics has been recommended.
- Full Text:
- Date Issued: 2013
Behavioural observations of the common octopus Octopus vulgaris in Baía dos Tigres, southern Angola
- de Beer, Chénelle L, Potts, Warren M
- Authors: de Beer, Chénelle L , Potts, Warren M
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/123233 , vital:35419 , https://doi.org/10.2989/1814232X.2013.847496
- Description: The common octopus Octopus vulgaris (Cuvier 1797) is a shallow-water cephalopod species that inhabits coastal rocky areas or reefs. It is the most studied and widely distributed species in its genus. This species has a short lifespan and a rapid growth rate of over 5% of body weight per day (García and Valverde 2006, Ibáñez and Keyl 2010). It is semelparous, with females laying large strings of eggs that they attach to the substrata in their dens (Hernández- García et al. 2002). There is a paucity of information on the preferred habitat and behaviour of O. vulgaris in its natural environment (Anderson 1997, Meisel et al. 2006). The species has been classified as highly mobile, yet resident individuals may exhibit high levels of territoriality. Its mobility allows it to move efficiently between a wide range of suitable habitats (Katsanevakis and Verriopoulos 2004). Octopus make use of both tactile and visual senses to forage, feed and seek suitable shelter (Forsythe and Hanlon 1997, Carvalho and Sousa Reis 2003, Rodríguez-Rúa et al. 2005). They are active feeders that seek out prey such as crustaceans, sessile molluscs and small fish (Forsythe and Hanlon 1997, Boyle and Rodhouse 2005), as well as their smaller conspecifics (Ibáñez and Keyl 2010). The majority of behavioural ecology studies on octopus have been on captive individuals. However, the activity patterns (Mather 1988), foraging strategies and aspects of the movement behaviour (Mather and O’Dor 1991) of juvenile O. vulgaris in the wild were described for an exploited population in Bermuda. Because intertidal octopus stocks are exploited by recreational, subsistence and artisanal fisheries (e.g. Oosthuizen and Smale 2003, Sauer et al. 2011), there are few opportunities to study the behavioural ecology of unexploited populations. An opportunity arose to study various behavioural patterns in an unexploited population in Baía dos Tigres, a large (~200 km2) coastal embayment situated on an isolated stretch of the southern Angolan coast (Figure 1). This study provides information on the population size structure, aspects of the movement behaviour, activity patterns and foraging strategies of O. vulgaris in this largely unstudied coastal embayment.
- Full Text:
- Date Issued: 2013
- Authors: de Beer, Chénelle L , Potts, Warren M
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/123233 , vital:35419 , https://doi.org/10.2989/1814232X.2013.847496
- Description: The common octopus Octopus vulgaris (Cuvier 1797) is a shallow-water cephalopod species that inhabits coastal rocky areas or reefs. It is the most studied and widely distributed species in its genus. This species has a short lifespan and a rapid growth rate of over 5% of body weight per day (García and Valverde 2006, Ibáñez and Keyl 2010). It is semelparous, with females laying large strings of eggs that they attach to the substrata in their dens (Hernández- García et al. 2002). There is a paucity of information on the preferred habitat and behaviour of O. vulgaris in its natural environment (Anderson 1997, Meisel et al. 2006). The species has been classified as highly mobile, yet resident individuals may exhibit high levels of territoriality. Its mobility allows it to move efficiently between a wide range of suitable habitats (Katsanevakis and Verriopoulos 2004). Octopus make use of both tactile and visual senses to forage, feed and seek suitable shelter (Forsythe and Hanlon 1997, Carvalho and Sousa Reis 2003, Rodríguez-Rúa et al. 2005). They are active feeders that seek out prey such as crustaceans, sessile molluscs and small fish (Forsythe and Hanlon 1997, Boyle and Rodhouse 2005), as well as their smaller conspecifics (Ibáñez and Keyl 2010). The majority of behavioural ecology studies on octopus have been on captive individuals. However, the activity patterns (Mather 1988), foraging strategies and aspects of the movement behaviour (Mather and O’Dor 1991) of juvenile O. vulgaris in the wild were described for an exploited population in Bermuda. Because intertidal octopus stocks are exploited by recreational, subsistence and artisanal fisheries (e.g. Oosthuizen and Smale 2003, Sauer et al. 2011), there are few opportunities to study the behavioural ecology of unexploited populations. An opportunity arose to study various behavioural patterns in an unexploited population in Baía dos Tigres, a large (~200 km2) coastal embayment situated on an isolated stretch of the southern Angolan coast (Figure 1). This study provides information on the population size structure, aspects of the movement behaviour, activity patterns and foraging strategies of O. vulgaris in this largely unstudied coastal embayment.
- Full Text:
- Date Issued: 2013
A comparative study on the effectiveness of minimum service agreements within the public service
- Authors: De Bruin, Frederik Johannes
- Date: 2013
- Subjects: Strikes and lockouts -- Public utilities , Collective labor agreements -- Service industries
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10253 , http://hdl.handle.net/10948/d1020811
- Description: The principle of the right to strike is Internationally recognised. Although the right to strike is not set out explicitly in the International Labour Organizations (ILO) Conventions and Recommendations. It has been discussed on several occasions in the International Labour Conference during the course of preparatory work on instruments dealing with related topics, but for various reasons this has never given rise to international standards (Conventions or Recommendations) directly governing the right to strike. The ILO has determined that the right to strike can be derived from the right to Freedom of Association. The ILO Committee does however recognises certain limitations on the right to strike such as not finding any objection to national legislation that would prohibit the right to strike of armed or police forces. Both the Committee on Freedom of Association and the Committee of experts were also mindful, where public servants are concerned, that the recognition of the right to association of public servants in no way prejudges the question of the right of public servants to strike. The ILO also makes provision for the establishment of essential services as to ensure the continuation of services were the interruption of such would endanger the life, personal safety or health of the whole or part of the population. In this limitation it however holds that a “minimum safety service” may be imposed to ensure the safety of persons, the prevention of accidents and the safety of machinery and equipment In our Constitution, the supreme law of the Country, the right to strike is enshrined and protected in section 23 under the bill of rights. The Constitution however allows enabling legislation, under specific circumstances, to limit a right listed in section 23. The Labour Relations Act (LRA) places a limitation on the right to strike, specifically providing that no person may take part in a strike if that person is engaged in an essential service. Because the right to strike is so important, a limitation of these kind needs to be justified and, to be justified it needs, among other things, to be limited. In section 72 of the LRA provision is made for a minimum service within a designated essential service. Therefore, the ambit of the designated essential service is shrunk to the minimum service and those employees who were denied the right to strike while the broader essential service designation was in place, but who fall outside the defined minimum service, regains the right to strike. The concept of minimum services has however became a matter of regular discussion and debate. The concept of minimum services is not defined to the letter but it is regarded as the minimum service an industry or workplace would require as to ensure interruption of services would not endanger the life, personal safety or health of the whole or part of the population. Our legislatures have also been grappling with the concept of essential and minimum services. They have developed a comprehensive set of amendments trying to address some of the concerns in the composition, powers and functions of the Essential Services Committee (ESC). It is debatable if these proposed amendments would bring forth the necessary change to address these concerns or just become a further bureaucratic hindrance and due to the extreme complexity may even pose a limitation on the right to strike. There is also no differentiation made in the current labour legislation and the proposed amendments, between the public service and the private sector in application of the principle of essential and minimum services. Implementation of these principles in the public services has shown to be extremely challenging. Part of the proposed amendments however makes provision for the specific inclusion of government in the composition of the ESC. It is viewed by the drafters, that the introduction of government nominees to be an innovation to ensure that government is adequately represented on the essential services committee in its capacity as an employer, as a high proportion of essential service matters occur within the public service. This may be viewed as contrary to International standards as the ILO makes clear provision for a differentiated interpretation of the right to freedom of association, the right to strike, essential services and minimum services for people performing functions in the name of the State (public servants). The concept of public servant varies considerably from one country to another. Germany within their governance structure makes provision for a differentiation between civil servants and public servants and the labour rights the two groups may have. In France the military, police and prison services does not have the right to strike. In India public service employees have very limited organising and collective bargaining rights. In Brazil the police and the military do not have the right to strike and there are no legal provisions concerning the right to strike for civil servants. This is in strong contrast with the South African model. The South African Constitution and National Legislation does not allow for a differentiation in the application of labour legislation in the public service and the private sector. The application of the principles of labour relations and more specifically that of the right to strike and the determination of essential services must differ in the public services from that of the private sector. The public service is unique in that when workers in strike action it is not a purely defined labour process between an employer and employees but the public at large becomes a third player within the process. When public servants engage in industrial action they do not only deprive the community of certain rights, but indirectly deprive themselves from the same rights. There has been a resistant fear to implement the provisions of minimum services within the designated essential services within the public service, mainly because of the challenges in conceptualization of the practical implementation of the same. The environment created by the LRA does not specifically provide for the unique circumstances of the public service. The right to strike is a fundamental right for workers and therefore public servants won’t forfeit such. There is a recognition that the State needs to deliver services which will necessitate the application of the principle of essential services. However the answer will be in how minimum services is determined within these essential services. An answer that may not necessarily be contained within the Labour Relations Act.
- Full Text:
- Date Issued: 2013
- Authors: De Bruin, Frederik Johannes
- Date: 2013
- Subjects: Strikes and lockouts -- Public utilities , Collective labor agreements -- Service industries
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10253 , http://hdl.handle.net/10948/d1020811
- Description: The principle of the right to strike is Internationally recognised. Although the right to strike is not set out explicitly in the International Labour Organizations (ILO) Conventions and Recommendations. It has been discussed on several occasions in the International Labour Conference during the course of preparatory work on instruments dealing with related topics, but for various reasons this has never given rise to international standards (Conventions or Recommendations) directly governing the right to strike. The ILO has determined that the right to strike can be derived from the right to Freedom of Association. The ILO Committee does however recognises certain limitations on the right to strike such as not finding any objection to national legislation that would prohibit the right to strike of armed or police forces. Both the Committee on Freedom of Association and the Committee of experts were also mindful, where public servants are concerned, that the recognition of the right to association of public servants in no way prejudges the question of the right of public servants to strike. The ILO also makes provision for the establishment of essential services as to ensure the continuation of services were the interruption of such would endanger the life, personal safety or health of the whole or part of the population. In this limitation it however holds that a “minimum safety service” may be imposed to ensure the safety of persons, the prevention of accidents and the safety of machinery and equipment In our Constitution, the supreme law of the Country, the right to strike is enshrined and protected in section 23 under the bill of rights. The Constitution however allows enabling legislation, under specific circumstances, to limit a right listed in section 23. The Labour Relations Act (LRA) places a limitation on the right to strike, specifically providing that no person may take part in a strike if that person is engaged in an essential service. Because the right to strike is so important, a limitation of these kind needs to be justified and, to be justified it needs, among other things, to be limited. In section 72 of the LRA provision is made for a minimum service within a designated essential service. Therefore, the ambit of the designated essential service is shrunk to the minimum service and those employees who were denied the right to strike while the broader essential service designation was in place, but who fall outside the defined minimum service, regains the right to strike. The concept of minimum services has however became a matter of regular discussion and debate. The concept of minimum services is not defined to the letter but it is regarded as the minimum service an industry or workplace would require as to ensure interruption of services would not endanger the life, personal safety or health of the whole or part of the population. Our legislatures have also been grappling with the concept of essential and minimum services. They have developed a comprehensive set of amendments trying to address some of the concerns in the composition, powers and functions of the Essential Services Committee (ESC). It is debatable if these proposed amendments would bring forth the necessary change to address these concerns or just become a further bureaucratic hindrance and due to the extreme complexity may even pose a limitation on the right to strike. There is also no differentiation made in the current labour legislation and the proposed amendments, between the public service and the private sector in application of the principle of essential and minimum services. Implementation of these principles in the public services has shown to be extremely challenging. Part of the proposed amendments however makes provision for the specific inclusion of government in the composition of the ESC. It is viewed by the drafters, that the introduction of government nominees to be an innovation to ensure that government is adequately represented on the essential services committee in its capacity as an employer, as a high proportion of essential service matters occur within the public service. This may be viewed as contrary to International standards as the ILO makes clear provision for a differentiated interpretation of the right to freedom of association, the right to strike, essential services and minimum services for people performing functions in the name of the State (public servants). The concept of public servant varies considerably from one country to another. Germany within their governance structure makes provision for a differentiation between civil servants and public servants and the labour rights the two groups may have. In France the military, police and prison services does not have the right to strike. In India public service employees have very limited organising and collective bargaining rights. In Brazil the police and the military do not have the right to strike and there are no legal provisions concerning the right to strike for civil servants. This is in strong contrast with the South African model. The South African Constitution and National Legislation does not allow for a differentiation in the application of labour legislation in the public service and the private sector. The application of the principles of labour relations and more specifically that of the right to strike and the determination of essential services must differ in the public services from that of the private sector. The public service is unique in that when workers in strike action it is not a purely defined labour process between an employer and employees but the public at large becomes a third player within the process. When public servants engage in industrial action they do not only deprive the community of certain rights, but indirectly deprive themselves from the same rights. There has been a resistant fear to implement the provisions of minimum services within the designated essential services within the public service, mainly because of the challenges in conceptualization of the practical implementation of the same. The environment created by the LRA does not specifically provide for the unique circumstances of the public service. The right to strike is a fundamental right for workers and therefore public servants won’t forfeit such. There is a recognition that the State needs to deliver services which will necessitate the application of the principle of essential services. However the answer will be in how minimum services is determined within these essential services. An answer that may not necessarily be contained within the Labour Relations Act.
- Full Text:
- Date Issued: 2013
Preliminary normative indications for Xhosa speaking unskilled workers on the Rey-Osterrieth complex figure test
- De Kock, Heinrich Karl Theodor
- Authors: De Kock, Heinrich Karl Theodor
- Date: 2013 , 2013-08-26
- Subjects: Rey-Osterrieth Complex Figure Test Educational tests and measurements Xhosa (African people) -- Education Neuropsychological tests -- Cross-cultural studies
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3130 , http://hdl.handle.net/10962/d1006476
- Description: The aim of this study was to establish preliminary normative indications for Rey-Osterrieth Complex Figure test administered in English on a non-clinical population of Xhosa, unskilled workers (N = 33). The population has a history of relatively poor quality education and has received no tertiary education. The sample was stratified into two age grouping (18 – 29 and 30 – 40 years). Both sex and level of education were equally distributed within these age groupings. Within-sample statistical comparisons indicated no significant sex effect was present for any of the trials (Copy, IR or DR). Similarly, no significant age effect was present in the Copy trial. Significant age effects were observed for both recall trials (IR and DR). The local sample’s mean performance was descriptively and statistically compared to demographically equivalent nonlocal normative studies. Excluding an illiterate Columbian sample’s performance, the local sample performed significantly lower than all other available normative populations. Lastly, the local sample performed significantly lower than scores derived from a meta-analysis of normative indications in respect of educationally advantaged westernized groups for all three trials (p = .000 in all instances). These results assert the indispensable need for, and use of, culturally appropriate normative datasets in contemporary South African psychological assessments. Equally, these findings serve to highlight the significant influence of quality of education on cognitive test performance, being a critical socio-cultural variable that needs to be taken into consideration for norming purposes.
- Full Text:
- Date Issued: 2013
- Authors: De Kock, Heinrich Karl Theodor
- Date: 2013 , 2013-08-26
- Subjects: Rey-Osterrieth Complex Figure Test Educational tests and measurements Xhosa (African people) -- Education Neuropsychological tests -- Cross-cultural studies
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:3130 , http://hdl.handle.net/10962/d1006476
- Description: The aim of this study was to establish preliminary normative indications for Rey-Osterrieth Complex Figure test administered in English on a non-clinical population of Xhosa, unskilled workers (N = 33). The population has a history of relatively poor quality education and has received no tertiary education. The sample was stratified into two age grouping (18 – 29 and 30 – 40 years). Both sex and level of education were equally distributed within these age groupings. Within-sample statistical comparisons indicated no significant sex effect was present for any of the trials (Copy, IR or DR). Similarly, no significant age effect was present in the Copy trial. Significant age effects were observed for both recall trials (IR and DR). The local sample’s mean performance was descriptively and statistically compared to demographically equivalent nonlocal normative studies. Excluding an illiterate Columbian sample’s performance, the local sample performed significantly lower than all other available normative populations. Lastly, the local sample performed significantly lower than scores derived from a meta-analysis of normative indications in respect of educationally advantaged westernized groups for all three trials (p = .000 in all instances). These results assert the indispensable need for, and use of, culturally appropriate normative datasets in contemporary South African psychological assessments. Equally, these findings serve to highlight the significant influence of quality of education on cognitive test performance, being a critical socio-cultural variable that needs to be taken into consideration for norming purposes.
- Full Text:
- Date Issued: 2013
Assessment of potential anti-cancer stem cell activity of marine algal compounds using an in vitro mammosphere assay:
- de la Mare, Jo-Anne, Sterrenberg, Jason N, Sukhthankar, Mugdha G, Chiwakata, Maynard T, Beukes, Denzil R, Blatch, Gregory L, Edkins, Adrienne L
- Authors: de la Mare, Jo-Anne , Sterrenberg, Jason N , Sukhthankar, Mugdha G , Chiwakata, Maynard T , Beukes, Denzil R , Blatch, Gregory L , Edkins, Adrienne L
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/165184 , vital:41216 , DOI: 10.1186/1475-2867-13-39
- Description: The cancer stem cell (CSC) theory proposes that tumours arise from and are sustained by a subpopulation of cells with both cancer and stem cell properties. One of the key hallmarks of CSCs is the ability to grow anchorage-independently under serum-free culture conditions resulting in the formation of tumourspheres. It has further been reported that these cells are resistant to traditional chemotherapeutic agents.
- Full Text:
- Date Issued: 2013
- Authors: de la Mare, Jo-Anne , Sterrenberg, Jason N , Sukhthankar, Mugdha G , Chiwakata, Maynard T , Beukes, Denzil R , Blatch, Gregory L , Edkins, Adrienne L
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/165184 , vital:41216 , DOI: 10.1186/1475-2867-13-39
- Description: The cancer stem cell (CSC) theory proposes that tumours arise from and are sustained by a subpopulation of cells with both cancer and stem cell properties. One of the key hallmarks of CSCs is the ability to grow anchorage-independently under serum-free culture conditions resulting in the formation of tumourspheres. It has further been reported that these cells are resistant to traditional chemotherapeutic agents.
- Full Text:
- Date Issued: 2013
A strategic analysis of Capitec Bank Limited within the South African banking industry
- Authors: De Lange, Michael Coenraad
- Date: 2013
- Subjects: Banks and banking -- South Africa , Creative ability in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8835 , http://hdl.handle.net/10948/d1019932
- Description: The South African banking industry is well regulated and oligopolistic by nature. The financial sector in South Africa is of a world class standard, comparing favourably to that of developed countries i.e. United States of America and Great Britian, and developing economies such as the BRIC (Brazil, Russia, India and China) countries. The South African financial sector possesses the critical elements to exhibit good growth and sustainable profitabiblity. Capitec Bank Limited revolutionised the banking industry by providing a simplified and cost effective banking solution targeting the masses i.e. the "unbanked" population of South Africa. The company pursued a disruptive innovation strategy by targeting the lower income earning segment of the market i.e. individuals who are employed but do not have bank account. Capite's strategic approach and business model were designed around innovation and technology, exploiting a previously untapped market that no other competitor targeted. This approach has resulted in the bank's phenomenal growth over the past decade and most notably has seen Capitec's return on equity (ROE) increase from 12 percent to 26 percent and advances to costomers increase from R116 million to 16 billion. This has set precedent which the big four banks, namely ABSA, First National Bank, Standard Bank and Nedbank, could not match. Contributing to Capitec's success and the basis on which its business model is built are four pillars: accessibilty, simplicity, affordability and personalised service. These pillars have created a compatitive advantage resulting in the bid four banks playing catch up. A strategic analysis of Capitec bank was conducted in order to assess the feasibility of expansion by the bank into Africa. The conclusion of the study indicated that it was indeed a viable option for Capitec to expand its footprint across borders into Africa through mergers with banks exhibiting a similar business model, for example Equity Bank based in Kenya.
- Full Text:
- Date Issued: 2013
- Authors: De Lange, Michael Coenraad
- Date: 2013
- Subjects: Banks and banking -- South Africa , Creative ability in business -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8835 , http://hdl.handle.net/10948/d1019932
- Description: The South African banking industry is well regulated and oligopolistic by nature. The financial sector in South Africa is of a world class standard, comparing favourably to that of developed countries i.e. United States of America and Great Britian, and developing economies such as the BRIC (Brazil, Russia, India and China) countries. The South African financial sector possesses the critical elements to exhibit good growth and sustainable profitabiblity. Capitec Bank Limited revolutionised the banking industry by providing a simplified and cost effective banking solution targeting the masses i.e. the "unbanked" population of South Africa. The company pursued a disruptive innovation strategy by targeting the lower income earning segment of the market i.e. individuals who are employed but do not have bank account. Capite's strategic approach and business model were designed around innovation and technology, exploiting a previously untapped market that no other competitor targeted. This approach has resulted in the bank's phenomenal growth over the past decade and most notably has seen Capitec's return on equity (ROE) increase from 12 percent to 26 percent and advances to costomers increase from R116 million to 16 billion. This has set precedent which the big four banks, namely ABSA, First National Bank, Standard Bank and Nedbank, could not match. Contributing to Capitec's success and the basis on which its business model is built are four pillars: accessibilty, simplicity, affordability and personalised service. These pillars have created a compatitive advantage resulting in the bid four banks playing catch up. A strategic analysis of Capitec bank was conducted in order to assess the feasibility of expansion by the bank into Africa. The conclusion of the study indicated that it was indeed a viable option for Capitec to expand its footprint across borders into Africa through mergers with banks exhibiting a similar business model, for example Equity Bank based in Kenya.
- Full Text:
- Date Issued: 2013
The Accidental Prospector
- Authors: De Moor, Irene
- Date: 2013
- Subjects: Uncataloged
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:5961 , http://hdl.handle.net/10962/d1004214
- Description: While excavating an ant nest in the river gravels of the NW Cape Diamond fields, Amanda de Bruyn, an entomologist studying the aggressive Camponotus fulvopilosus,finds a diamond. She is torn between the necessity of handing it in to the authorities and the dream of making a quick buck. When a stroke of bad luck renders her current research project null and void she is faced with the prospect of losing her career and her research funding. She is forced to consider selling her diamond and embarks on an adventure that will carry herback into South Africa’s dark past and derail her marriage and career.
- Full Text:
- Date Issued: 2013
- Authors: De Moor, Irene
- Date: 2013
- Subjects: Uncataloged
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:5961 , http://hdl.handle.net/10962/d1004214
- Description: While excavating an ant nest in the river gravels of the NW Cape Diamond fields, Amanda de Bruyn, an entomologist studying the aggressive Camponotus fulvopilosus,finds a diamond. She is torn between the necessity of handing it in to the authorities and the dream of making a quick buck. When a stroke of bad luck renders her current research project null and void she is faced with the prospect of losing her career and her research funding. She is forced to consider selling her diamond and embarks on an adventure that will carry herback into South Africa’s dark past and derail her marriage and career.
- Full Text:
- Date Issued: 2013
Effect of the relative humidity on the fibre morphology of polyamide 4.6 and polyamide 6.9 nanofibres
- De Schoenmaker, Bert, Van de Schueren, Lien, Zugle, Ruphino, Goethals, Annelies, Westbroek, Philippe, Kiekens, Paul, Nyokong, Tebello, De Clerck, Karen
- Authors: De Schoenmaker, Bert , Van de Schueren, Lien , Zugle, Ruphino , Goethals, Annelies , Westbroek, Philippe , Kiekens, Paul , Nyokong, Tebello , De Clerck, Karen
- Date: 2013
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/242131 , vital:51004 , xlink:href="https://doi.org/10.1007/s10853-012-6934-9"
- Description: To obtain uniform and reproducible nanofibres, it is important to understand the effect of the different electrospinning parameters on the nanofibre morphology. Even though a lot of literature is available on the electrospinning of nanofibres, only minor research has been performed on the effect of the relative humidity (RH). This paper investigates the influence of this parameter on the electrospinning process and fibre morphology of the hydrophilic polyamide 4.6 and the less hydrophilic polyamide 6.9. First, the electrospinning process and deposition area of the nanofibres is examined at 10, 50 and 70 % RH. Subsequently, the effect of the polyamide concentration and solvent ratio on the fibre morphology is investigated using scanning electron microscopy and differential scanning calorimetry. It was found that the nanofibre diameter decreased with increasing RH. This resulted in less stable crystals for polyamide 4.6 while electrospinning of polyamide 6.9 at higher RH led to slightly more stable crystals. In conclusion, the water affinity of a polymer is an important factor in predicting the nanofibre morphology at different humidities.
- Full Text:
- Date Issued: 2013
- Authors: De Schoenmaker, Bert , Van de Schueren, Lien , Zugle, Ruphino , Goethals, Annelies , Westbroek, Philippe , Kiekens, Paul , Nyokong, Tebello , De Clerck, Karen
- Date: 2013
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/242131 , vital:51004 , xlink:href="https://doi.org/10.1007/s10853-012-6934-9"
- Description: To obtain uniform and reproducible nanofibres, it is important to understand the effect of the different electrospinning parameters on the nanofibre morphology. Even though a lot of literature is available on the electrospinning of nanofibres, only minor research has been performed on the effect of the relative humidity (RH). This paper investigates the influence of this parameter on the electrospinning process and fibre morphology of the hydrophilic polyamide 4.6 and the less hydrophilic polyamide 6.9. First, the electrospinning process and deposition area of the nanofibres is examined at 10, 50 and 70 % RH. Subsequently, the effect of the polyamide concentration and solvent ratio on the fibre morphology is investigated using scanning electron microscopy and differential scanning calorimetry. It was found that the nanofibre diameter decreased with increasing RH. This resulted in less stable crystals for polyamide 4.6 while electrospinning of polyamide 6.9 at higher RH led to slightly more stable crystals. In conclusion, the water affinity of a polymer is an important factor in predicting the nanofibre morphology at different humidities.
- Full Text:
- Date Issued: 2013
Factors influencing the successful adoption of mobile commerce services
- De Sousa, Sergio Anthony David
- Authors: De Sousa, Sergio Anthony David
- Date: 2013
- Subjects: Mobile commerce Electronic commerce Wireless communication systems Mobile communication systems Computer networks
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1152 , http://hdl.handle.net/10962/d1008184
- Description: Mobile Commerce (MC) can be defined as any transaction carried out over a wireless network, using a wireless device, such as a mobile phone, and that has monetary value (Wang and Liao, 2007). MC is a rapidly developing industry in tenns of its technological capabilities. With these increasing developments, come greater forecasts of potential benefits to societies, economies, industries and individuals. However, the growth and development ofthe underlying MC technology, has not been met by the creation and adoption of the services meant to accompany MC. It is said that the success of MC will ultimately lie in its services. As MC Service Providers (MCSP) are responsible for delivering these MC Services (MCS), the success ofMC can be said to rest on them. In order for MCSs to be successfully adopted, both the initial use and continuous use thereof should be targeted. In other words those that have used MCSs (users) and those that have yet to use MCSs (non-users) should be targeted. It is thus pivotal that an understanding of the factors that generate MCS adoption be sought. This research purposed to uncover the factors that generate MCS adoption within the user and nonuser group. In defining successful adoption ofMCS's, two separate measures were used for each group. User satisfaction is a well accepted construct among researchers for measuring system success among users. User satisfaction is also accepted to be a detenninant of service re-use and loyalty. Intention to use is a measure used for MC success among non-users and is accepted to be a detenninant of actual use. Factors affecting both detenninants, user satisfaction and intention to use, were investigated. After a review ofliterature and current models, ten (10) factors were hypothesised to be significant factors in determining user satisfaction and intention to use namely: ease of use, cost, speed, personalisation, pennission, privacy, security, convenience, relationship (with MCSP) and awareness. A questionnaire was developed to test the hypothesised factors. Not all factors were proven to have a significant impact on both user satisfactions and intention to use. One main recommendation is that both initial and continuous adoption should be the focus ofMC strategy. Services that cater to specific user needs and offer convenience at a low cost should be offered. MCSPs can use the factors proved to be significant to generate and evaluate their service offering, to users and non users, to increase the probability of successful adoption from initial to continuous use. The research concludes that MCSPs need to begin to offer MCSs that meet user needs and add value to their lives in order to realise the professed potential ofMC.
- Full Text:
- Date Issued: 2013
- Authors: De Sousa, Sergio Anthony David
- Date: 2013
- Subjects: Mobile commerce Electronic commerce Wireless communication systems Mobile communication systems Computer networks
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:1152 , http://hdl.handle.net/10962/d1008184
- Description: Mobile Commerce (MC) can be defined as any transaction carried out over a wireless network, using a wireless device, such as a mobile phone, and that has monetary value (Wang and Liao, 2007). MC is a rapidly developing industry in tenns of its technological capabilities. With these increasing developments, come greater forecasts of potential benefits to societies, economies, industries and individuals. However, the growth and development ofthe underlying MC technology, has not been met by the creation and adoption of the services meant to accompany MC. It is said that the success of MC will ultimately lie in its services. As MC Service Providers (MCSP) are responsible for delivering these MC Services (MCS), the success ofMC can be said to rest on them. In order for MCSs to be successfully adopted, both the initial use and continuous use thereof should be targeted. In other words those that have used MCSs (users) and those that have yet to use MCSs (non-users) should be targeted. It is thus pivotal that an understanding of the factors that generate MCS adoption be sought. This research purposed to uncover the factors that generate MCS adoption within the user and nonuser group. In defining successful adoption ofMCS's, two separate measures were used for each group. User satisfaction is a well accepted construct among researchers for measuring system success among users. User satisfaction is also accepted to be a detenninant of service re-use and loyalty. Intention to use is a measure used for MC success among non-users and is accepted to be a detenninant of actual use. Factors affecting both detenninants, user satisfaction and intention to use, were investigated. After a review ofliterature and current models, ten (10) factors were hypothesised to be significant factors in determining user satisfaction and intention to use namely: ease of use, cost, speed, personalisation, pennission, privacy, security, convenience, relationship (with MCSP) and awareness. A questionnaire was developed to test the hypothesised factors. Not all factors were proven to have a significant impact on both user satisfactions and intention to use. One main recommendation is that both initial and continuous adoption should be the focus ofMC strategy. Services that cater to specific user needs and offer convenience at a low cost should be offered. MCSPs can use the factors proved to be significant to generate and evaluate their service offering, to users and non users, to increase the probability of successful adoption from initial to continuous use. The research concludes that MCSPs need to begin to offer MCSs that meet user needs and add value to their lives in order to realise the professed potential ofMC.
- Full Text:
- Date Issued: 2013
The influence of student engagement on the academic success of first-year human resource management diploma students
- Authors: De Villiers, Bridget
- Date: 2013
- Subjects: Academic achievement -- South Africa , College freshmen -- South Africa -- Attitudes , Universities and colleges -- Curricula -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9391 , http://hdl.handle.net/10948/d1020792
- Description: Student success rates in South African higher education institutions are unacceptable. There are many contextual challenges facing these institutions, some as a result of the legacy of the apartheid educational system and some related to the challenges surrounding increased access to higher education. The impact in terms of the costs associated with re-educating students and the added pressure of readmitting failed students into continually growing classes, are substantial. In addition, there is a growing contention that the level of preparedness of students is declining. All of these challenges place immense pressure on academics to support students and ensure acceptable pass rates. There are numerous factors, both academic and non-academic, which have an influence on academic success including prior academic achievement, the academic experience, institutional expectations and commitment, finances, family support and university support services. Many factors are beyond the control of higher education. Student engagement, however, appears to be one factor over which educators have some control. Student engagement may be defined as student involvement in educationally purposive activities. For the purposes of this study two main factors contributing to student engagement were explored. Firstly, the amount of time and effort that the student spends on academic and other activities that lead to experiences and outcomes that constitute academic success. This factor was termed “student behaviours”. Secondly, the ways in which the institution allocates resources and organises learning opportunities and services in such a way as to induce the student to participate in and benefit from these activities. This factor was termed “institutional conditions”. The main research problem of this study was to determine the influence of student engagement on the academic success of first-year Human Resource Management (HRM) students at Nelson Mandela Metropolitan University. The main research problem had five sub-problems which were addressed through the following actions: A literature study was conducted, highlighting the challenges faced in higher education, building a case for student engagement and identifying the factors that contribute towards student engagement, more specifically the student behaviours and institutional conditions. Semi-structured interviews were also conducted with staff members lecturing first-year HRM diploma students at NMMU, with students registered as second- and third-year HRM diploma students, and with a staff member of the Centre for Teaching, Learning and Media (CTLM) at NMMU, to obtain their views on the nature of student engagement and its impact on academic success, as well as the student behaviours and institutional conditions that contribute towards student engagement. The insights gained from the literature survey and the interviews were incorporated into a survey questionnaire which was developed for use in the empirical study to identify the existence and levels of the student behaviours and perceived institutional conditions that contributed towards student engagement among HRM diploma students who were in their first year of study at NMMU in 2012. The final year marks achieved by these HRM diploma students in their first year of study were obtained and correlated with the levels of engagement identified as part of the empirical study. The results of the study revealed that the respondents demonstrated a fair range of the student behaviours which are conducive to promoting student engagement. Their perception of the existence of institutional conditions conducive to promoting student engagement was good. The results also revealed a significant positive correlation between the average final year mark and “student-staff interaction” for both student behaviours and institutional conditions. A significant relationship was revealed between student behaviours and institutional conditions related to “academic focus”, “student-staff interaction” and “social integration”. In exploring the relationship between selected demographic variables and academic success, living arrangements emerged as an important consideration in promoting academic success as all the respondents who failed, lived far from the university. First generation learners were found not to achieve the levels of success of their peers who have had exposure to family members and significant others with tertiary experience. Overall the importance of good relationships between students and staff in promoting engagement and ensuring academic success emerged as an important factor. The importance of improving student success rates should be of paramount importance to all educators. The factors contributing towards student success are numerous and vast. Educators who understand the nature of student engagement and are aware of the student behaviours and institutional conditions that can be promoted in the higher education setting to improve engagement could become more effective in improving student success rates. Their efforts could be further enhanced if students are made aware of how their behaviour, understanding and utilisation of the resources, learning opportunities and services provided by the institution, can positively influence their academic success.
- Full Text:
- Date Issued: 2013
- Authors: De Villiers, Bridget
- Date: 2013
- Subjects: Academic achievement -- South Africa , College freshmen -- South Africa -- Attitudes , Universities and colleges -- Curricula -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9391 , http://hdl.handle.net/10948/d1020792
- Description: Student success rates in South African higher education institutions are unacceptable. There are many contextual challenges facing these institutions, some as a result of the legacy of the apartheid educational system and some related to the challenges surrounding increased access to higher education. The impact in terms of the costs associated with re-educating students and the added pressure of readmitting failed students into continually growing classes, are substantial. In addition, there is a growing contention that the level of preparedness of students is declining. All of these challenges place immense pressure on academics to support students and ensure acceptable pass rates. There are numerous factors, both academic and non-academic, which have an influence on academic success including prior academic achievement, the academic experience, institutional expectations and commitment, finances, family support and university support services. Many factors are beyond the control of higher education. Student engagement, however, appears to be one factor over which educators have some control. Student engagement may be defined as student involvement in educationally purposive activities. For the purposes of this study two main factors contributing to student engagement were explored. Firstly, the amount of time and effort that the student spends on academic and other activities that lead to experiences and outcomes that constitute academic success. This factor was termed “student behaviours”. Secondly, the ways in which the institution allocates resources and organises learning opportunities and services in such a way as to induce the student to participate in and benefit from these activities. This factor was termed “institutional conditions”. The main research problem of this study was to determine the influence of student engagement on the academic success of first-year Human Resource Management (HRM) students at Nelson Mandela Metropolitan University. The main research problem had five sub-problems which were addressed through the following actions: A literature study was conducted, highlighting the challenges faced in higher education, building a case for student engagement and identifying the factors that contribute towards student engagement, more specifically the student behaviours and institutional conditions. Semi-structured interviews were also conducted with staff members lecturing first-year HRM diploma students at NMMU, with students registered as second- and third-year HRM diploma students, and with a staff member of the Centre for Teaching, Learning and Media (CTLM) at NMMU, to obtain their views on the nature of student engagement and its impact on academic success, as well as the student behaviours and institutional conditions that contribute towards student engagement. The insights gained from the literature survey and the interviews were incorporated into a survey questionnaire which was developed for use in the empirical study to identify the existence and levels of the student behaviours and perceived institutional conditions that contributed towards student engagement among HRM diploma students who were in their first year of study at NMMU in 2012. The final year marks achieved by these HRM diploma students in their first year of study were obtained and correlated with the levels of engagement identified as part of the empirical study. The results of the study revealed that the respondents demonstrated a fair range of the student behaviours which are conducive to promoting student engagement. Their perception of the existence of institutional conditions conducive to promoting student engagement was good. The results also revealed a significant positive correlation between the average final year mark and “student-staff interaction” for both student behaviours and institutional conditions. A significant relationship was revealed between student behaviours and institutional conditions related to “academic focus”, “student-staff interaction” and “social integration”. In exploring the relationship between selected demographic variables and academic success, living arrangements emerged as an important consideration in promoting academic success as all the respondents who failed, lived far from the university. First generation learners were found not to achieve the levels of success of their peers who have had exposure to family members and significant others with tertiary experience. Overall the importance of good relationships between students and staff in promoting engagement and ensuring academic success emerged as an important factor. The importance of improving student success rates should be of paramount importance to all educators. The factors contributing towards student success are numerous and vast. Educators who understand the nature of student engagement and are aware of the student behaviours and institutional conditions that can be promoted in the higher education setting to improve engagement could become more effective in improving student success rates. Their efforts could be further enhanced if students are made aware of how their behaviour, understanding and utilisation of the resources, learning opportunities and services provided by the institution, can positively influence their academic success.
- Full Text:
- Date Issued: 2013
An investigation of the criteria that create optimum tenant mix synergy in shopping centres
- Authors: De Villiers, Garth Elroy
- Date: 2013
- Subjects: Retail trade , Shopping centers , Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8756 , http://hdl.handle.net/10948/d1011658 , Retail trade , Shopping centers , Marketing
- Description: The shopping centre has evolved into an integral part of modern day society. New generations especially are unable to imagine a world without shopping centres. In 2008 a world wide economic down turn emphasized the competition to attract a buying market to shopping centres, some centres thrived and some centres struggled. The need to understand what creates these different responses to highly competitive scenarios is discussed in this study, with particular attention given to the tenant mix that exists in different shopping centres. Criteria that determine an optimum tenant mix are examined and the constraining factors are discussed. A literature review of shopping centres is discussed and the evolution of the shopping centre to our current day understanding of the term shopping centre is examined. Accepted definitions and categorisations of shopping centres along with a brief history of the shopping centre, as revealed by the literature, is presented. To create a tenant mix the body of tenants needs to be divided into sub- categories and various ways to achieve this are examined. The objectives of this study are to determine what strategic approaches to managing the tenant mix exists in the literature and what factors determine the formulation of this mix. Furthermore the study examines to what extent these or other strategic approaches are used in practice and finally makes recommendations to promote the optimum tenant mix in shopping centres. A literature review was conducted to determine what the theory reveals about the shopping centre industry. This was followed by an empirical survey conducted in the Port Elizabeth area of the Nelson Mandela Metropole. Finally the findings and theory were compared to make conclusions and suggest recommendation to achieve synergy in shopping centres through a optimum tenant mix.
- Full Text:
- Date Issued: 2013
- Authors: De Villiers, Garth Elroy
- Date: 2013
- Subjects: Retail trade , Shopping centers , Marketing
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8756 , http://hdl.handle.net/10948/d1011658 , Retail trade , Shopping centers , Marketing
- Description: The shopping centre has evolved into an integral part of modern day society. New generations especially are unable to imagine a world without shopping centres. In 2008 a world wide economic down turn emphasized the competition to attract a buying market to shopping centres, some centres thrived and some centres struggled. The need to understand what creates these different responses to highly competitive scenarios is discussed in this study, with particular attention given to the tenant mix that exists in different shopping centres. Criteria that determine an optimum tenant mix are examined and the constraining factors are discussed. A literature review of shopping centres is discussed and the evolution of the shopping centre to our current day understanding of the term shopping centre is examined. Accepted definitions and categorisations of shopping centres along with a brief history of the shopping centre, as revealed by the literature, is presented. To create a tenant mix the body of tenants needs to be divided into sub- categories and various ways to achieve this are examined. The objectives of this study are to determine what strategic approaches to managing the tenant mix exists in the literature and what factors determine the formulation of this mix. Furthermore the study examines to what extent these or other strategic approaches are used in practice and finally makes recommendations to promote the optimum tenant mix in shopping centres. A literature review was conducted to determine what the theory reveals about the shopping centre industry. This was followed by an empirical survey conducted in the Port Elizabeth area of the Nelson Mandela Metropole. Finally the findings and theory were compared to make conclusions and suggest recommendation to achieve synergy in shopping centres through a optimum tenant mix.
- Full Text:
- Date Issued: 2013
Strategies to reduce poverty: a case study of two projects in the Nelson Mandela Bay Metropolitan Municipality
- Demgne Kamdem, Olivia Armelle
- Authors: Demgne Kamdem, Olivia Armelle
- Date: 2013
- Subjects: Poverty -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/6486 , vital:21096
- Description: Poverty levels in South Africa remain high, and have not been significantly reduced since1994. This is associated with grass root challenges such as asset distribution, inequality, unemployment, high rate of HIV/AIDS, insufficient pro-poor economic growth, corruption, and bad governance. The problems of poverty and non-sustainable livelihoods in South Africa are still very persistent and can be attributed to significant lags in investment in human resource development and in the provision of basic social services, such as education, health and inequality growth and development. In view of the above, the necessity for improved standards of living is viewed as a vital issue in addressing poverty and has triggered the introduction of Integrated Development Planning (IDP) and Local Economic Development (LED) by municipalities. This has triggered the implementation of various projects by private and public sectors amongst which are The Institute for Youth Development in South Africa (IYDSA) and The Golden Stitches Trust, which aim to address poverty at the local level. Even though the effort of the local government to look into the immediate challenges affecting the community of NMBMM the influence of apartheid cannot be undermined. A need for pro-active developmental measures is imperative which will engage the entire citizenry on informing and educating them about steps to achieving a better improved life style. This study discussed the literature regarding poverty, the causes, and most importantly two programs undertaken in the Nelson Mandela Bay Metropolitan Municipality as a mechanism to alleviate poverty. With a view to actualize optimum desired result in the research, a qualitative and quantitative measure was designed for accurate assertions and verification. Data was collected from members of the projects by making use of questionnaires. It is a clear indication that many people are still very much far from development. They are however overwhelmed by low volume of qualitative education, primary health care and social amenities. The need for the local government to intensify their approach to reduce poverty is crucial. The findings of the study revealed that the Golden Stitches Trust lacks funding and faces shortage of members. However the IYDSA is quite successful but have some issues with the DSD pertaining to its name and as well needs more funds to be able to touch more lives.
- Full Text:
- Date Issued: 2013
- Authors: Demgne Kamdem, Olivia Armelle
- Date: 2013
- Subjects: Poverty -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/6486 , vital:21096
- Description: Poverty levels in South Africa remain high, and have not been significantly reduced since1994. This is associated with grass root challenges such as asset distribution, inequality, unemployment, high rate of HIV/AIDS, insufficient pro-poor economic growth, corruption, and bad governance. The problems of poverty and non-sustainable livelihoods in South Africa are still very persistent and can be attributed to significant lags in investment in human resource development and in the provision of basic social services, such as education, health and inequality growth and development. In view of the above, the necessity for improved standards of living is viewed as a vital issue in addressing poverty and has triggered the introduction of Integrated Development Planning (IDP) and Local Economic Development (LED) by municipalities. This has triggered the implementation of various projects by private and public sectors amongst which are The Institute for Youth Development in South Africa (IYDSA) and The Golden Stitches Trust, which aim to address poverty at the local level. Even though the effort of the local government to look into the immediate challenges affecting the community of NMBMM the influence of apartheid cannot be undermined. A need for pro-active developmental measures is imperative which will engage the entire citizenry on informing and educating them about steps to achieving a better improved life style. This study discussed the literature regarding poverty, the causes, and most importantly two programs undertaken in the Nelson Mandela Bay Metropolitan Municipality as a mechanism to alleviate poverty. With a view to actualize optimum desired result in the research, a qualitative and quantitative measure was designed for accurate assertions and verification. Data was collected from members of the projects by making use of questionnaires. It is a clear indication that many people are still very much far from development. They are however overwhelmed by low volume of qualitative education, primary health care and social amenities. The need for the local government to intensify their approach to reduce poverty is crucial. The findings of the study revealed that the Golden Stitches Trust lacks funding and faces shortage of members. However the IYDSA is quite successful but have some issues with the DSD pertaining to its name and as well needs more funds to be able to touch more lives.
- Full Text:
- Date Issued: 2013
Enhancing the organisational culture at Spar Eastern Cape: a case study
- Authors: Dick, Siyolo
- Date: 2013
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Teams in the workplace -- South Africa -- Eastern Cape , Chain stores -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8885 , http://hdl.handle.net/10948/d1020804
- Description: SPAR Eastern Cape is a special organisation. It is an extraordinary place to work and have fun at. The organisation celebrated its twentieth “birthday” in 2013. Operating in a very difficult sector, this business has done extremely well in establishing itself as one of the leading businesses in the Eastern Cape. The success of this incredible business is driven by employees from all levels. With an extreme conviction in the apothegm that “none of us is as smart as all of us”, the organisation is built around high performance teams through a unique culture called: Amafela Ndawonye (referred to as Amafela hereafter). “Amafela” has been in operation at SPAR Eastern Cape since the organisation’s inauguration in 1993. Organisational cultures are dynamic. Organisational cultures shift, incrementally and constantly, in response to external and internal changes. Trying to assess an organisational culture is therefore complicated by the reality that one is trying to hit a moving target. However, a possibility exists that culture enhancement can be managed as a continuous process rather than big shifts (often in response to a crisis). A stable destination with regards to organisational culture should never be reached. The culture of an organisation should always be learning and developing. This prompted the researcher to ask the question, as an organisation responds to internal and external changes; can it lose its relevancy in the process? The primary objective of this research is to determine whether the commitment to the culture of “Amafela” and relevancy thereof at SPAR Eastern Cape is declining. The first step in achieving this objective was an in-depth theoretical study. The second step, and in order to achieve this objective, was an empirical survey conducted to canvas the opinions of (N= 149) respondents at SPAR Eastern Cape. The main findings of this research conducted at SPAR Eastern Cape can be summarised as follows: The organisational culture was assessed according to how respondents interpret the organisation’s existing organisational culture, and thus underlining areas in need of enhancement. In general the outcome of the survey exhibited that a large number of employees at SPAR Eastern Cape denoted that the culture of “Amafela” is still strong and is still relevant in the organisation. In this research, good to excellent levels of consistency for all eleven factors of “Amafela” were achieved. The items are therefore parallel in the test. Organisational leaders will influence the function of the people within the organisation. Moreover, leadership will set the present and future course of the company. This research articulates a correlation between leadership and “Amafela” factors. The eleven dimensions of the “Amafela” factors ranked according from favourable to less favourable. Customer focus emerged as the factor which most respondents agreed and strongly agreed with. It can be concluded then, that the culture of “Amafela Ndawonye” at SPAR Eastern Cape has the full support of the employees and is still relevant in the organization.
- Full Text:
- Date Issued: 2013
- Authors: Dick, Siyolo
- Date: 2013
- Subjects: Corporate culture -- South Africa -- Eastern Cape , Teams in the workplace -- South Africa -- Eastern Cape , Chain stores -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8885 , http://hdl.handle.net/10948/d1020804
- Description: SPAR Eastern Cape is a special organisation. It is an extraordinary place to work and have fun at. The organisation celebrated its twentieth “birthday” in 2013. Operating in a very difficult sector, this business has done extremely well in establishing itself as one of the leading businesses in the Eastern Cape. The success of this incredible business is driven by employees from all levels. With an extreme conviction in the apothegm that “none of us is as smart as all of us”, the organisation is built around high performance teams through a unique culture called: Amafela Ndawonye (referred to as Amafela hereafter). “Amafela” has been in operation at SPAR Eastern Cape since the organisation’s inauguration in 1993. Organisational cultures are dynamic. Organisational cultures shift, incrementally and constantly, in response to external and internal changes. Trying to assess an organisational culture is therefore complicated by the reality that one is trying to hit a moving target. However, a possibility exists that culture enhancement can be managed as a continuous process rather than big shifts (often in response to a crisis). A stable destination with regards to organisational culture should never be reached. The culture of an organisation should always be learning and developing. This prompted the researcher to ask the question, as an organisation responds to internal and external changes; can it lose its relevancy in the process? The primary objective of this research is to determine whether the commitment to the culture of “Amafela” and relevancy thereof at SPAR Eastern Cape is declining. The first step in achieving this objective was an in-depth theoretical study. The second step, and in order to achieve this objective, was an empirical survey conducted to canvas the opinions of (N= 149) respondents at SPAR Eastern Cape. The main findings of this research conducted at SPAR Eastern Cape can be summarised as follows: The organisational culture was assessed according to how respondents interpret the organisation’s existing organisational culture, and thus underlining areas in need of enhancement. In general the outcome of the survey exhibited that a large number of employees at SPAR Eastern Cape denoted that the culture of “Amafela” is still strong and is still relevant in the organisation. In this research, good to excellent levels of consistency for all eleven factors of “Amafela” were achieved. The items are therefore parallel in the test. Organisational leaders will influence the function of the people within the organisation. Moreover, leadership will set the present and future course of the company. This research articulates a correlation between leadership and “Amafela” factors. The eleven dimensions of the “Amafela” factors ranked according from favourable to less favourable. Customer focus emerged as the factor which most respondents agreed and strongly agreed with. It can be concluded then, that the culture of “Amafela Ndawonye” at SPAR Eastern Cape has the full support of the employees and is still relevant in the organization.
- Full Text:
- Date Issued: 2013
Enhancing sustainability of small black businesses in the Buffalo City Municipality
- Authors: Didi, Mzikhaya Welcome
- Date: 2013
- Subjects: Sustainable development -- South Africa -- Buffalo City , Business enterprises, Black -- South Africa -- Buffalo City , Small business -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8887 , http://hdl.handle.net/10948/d1020810
- Description: Governments all over the world cannot downplay the economic role of small businesses. It is accepted world-wide that this sector of the economy alleviates unemployment, creates wealth, encourages innovation and the entrepreneurial spirit. Various factors, both internal and external, make it difficult for small businesses to reach their true potential or realise their objectives. Internal factors would refer to areas such as lack of financial acumen, operational management expertise and marketing skills. External factors such as the business environment, competition, legislation, commercial institutions, amongst others, also contribute to the downfall of small businesses. The support that small businesses require is vital at the start-up phase of the business as it lays a solid base from which to proceed. The research emanates from a high failure of Small Black Businesses in the country, with the focus being on the Buffalo City Municipality (BCM). This section of the business community has a vital role to play in the well-being of this region. According to the South African Cities Network, BCM has a high rate of unemployment. The success of Small Black businesses in the area could offer many opportunities for productive people who would otherwise be condemned to unemployment. The literature review revealed a plethora of factors that hinder the success and development of small businesses. It has therefore become important to research these factors and come up with recommendations that are going to assist small businesses and society at large. There is an outcry against insufficient government support in assisting small businesses. Due to the research being qualitative in nature, date collection was by means of a structured questionnaire. The questionnaire was designed in such a manner as to provide responses that would assist in addressing the challenges faced by small businesses. Data analysis entailed its transcription in order to allow the researcher to make notes. The next step was to do a preliminary data analysis in order to highlight emerging issues, identify relevant data and to give direction for seeking more data. A summary all the issues was subsequently prepared for interpretation. The study revealed that the problems experienced by small businesses are both internally and externally influenced. Small businesses have it within themselves to manage and control the internally influenced problems, contrary to the externally influenced factors. The study recommends additional governmental support in terms of providing skills development, financial support, removal of red tape, eradication of corruption and so on. Commercial financial institutions also have a vital role to play by removing some of the requirements that make it difficult for small businesses to access funding.
- Full Text:
- Date Issued: 2013
- Authors: Didi, Mzikhaya Welcome
- Date: 2013
- Subjects: Sustainable development -- South Africa -- Buffalo City , Business enterprises, Black -- South Africa -- Buffalo City , Small business -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8887 , http://hdl.handle.net/10948/d1020810
- Description: Governments all over the world cannot downplay the economic role of small businesses. It is accepted world-wide that this sector of the economy alleviates unemployment, creates wealth, encourages innovation and the entrepreneurial spirit. Various factors, both internal and external, make it difficult for small businesses to reach their true potential or realise their objectives. Internal factors would refer to areas such as lack of financial acumen, operational management expertise and marketing skills. External factors such as the business environment, competition, legislation, commercial institutions, amongst others, also contribute to the downfall of small businesses. The support that small businesses require is vital at the start-up phase of the business as it lays a solid base from which to proceed. The research emanates from a high failure of Small Black Businesses in the country, with the focus being on the Buffalo City Municipality (BCM). This section of the business community has a vital role to play in the well-being of this region. According to the South African Cities Network, BCM has a high rate of unemployment. The success of Small Black businesses in the area could offer many opportunities for productive people who would otherwise be condemned to unemployment. The literature review revealed a plethora of factors that hinder the success and development of small businesses. It has therefore become important to research these factors and come up with recommendations that are going to assist small businesses and society at large. There is an outcry against insufficient government support in assisting small businesses. Due to the research being qualitative in nature, date collection was by means of a structured questionnaire. The questionnaire was designed in such a manner as to provide responses that would assist in addressing the challenges faced by small businesses. Data analysis entailed its transcription in order to allow the researcher to make notes. The next step was to do a preliminary data analysis in order to highlight emerging issues, identify relevant data and to give direction for seeking more data. A summary all the issues was subsequently prepared for interpretation. The study revealed that the problems experienced by small businesses are both internally and externally influenced. Small businesses have it within themselves to manage and control the internally influenced problems, contrary to the externally influenced factors. The study recommends additional governmental support in terms of providing skills development, financial support, removal of red tape, eradication of corruption and so on. Commercial financial institutions also have a vital role to play by removing some of the requirements that make it difficult for small businesses to access funding.
- Full Text:
- Date Issued: 2013
Aspects of constructive dismissal
- Authors: Diedericks, Shaun Sylvester
- Date: 2013
- Subjects: Labor courts , Employees -- Dismissal of
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10269 , http://hdl.handle.net/10948/d1011641 , Labor courts , Employees -- Dismissal of
- Description: Before the introduction of the concept of constructive dismissal in the LRA, the old industrial courts relied on the strides made in this field by the English and American courts. Constructive dismissal is the fourth type of dismissal and it is instituted by the employee through his/her resignation, unlike the other three types of dismissals which is instituted by the employer. Section 186(e) of the LRA defines constructive dismissal as the termination a contract of employment with or without notice by the employee because the employer made continued employment intolerable for the employee. With a fundamental breach in the contract of employment employees have a choice to either base their claims on constructive dismissal in the LRA or repudiation of the contract in common law, depending on the circumstances. Landmark judgments like Jooste v Transnet and Pretoria Society for the Care of the Retarded v Loots set the tone for constructive dismissal law in South Africa. It introduced the concept of intolerability as well as looking at the employer‟s conduct as a whole and judging it reasonable. The test for constructive dismissal throughout the evolution of case law in South Africa has not changed. Constructive Dismissal under the common law is also discussed in depth by looking at the landmark judgment of Murray v Minister of Defence. Sexual Harassment in the workplace is of a growing concern. If continued sexual harassment makes continued employment intolerable, the employee subjected to the harassment has the option of resigning and approaching the CCMA or bargaining councils, and claim that they have been constructively dismissed. Cases such as Payten v Premier Chemicals and Gerber v Algorax (Pty) Ltd really shows us how difficult it is to proof constructive dismissal as a result of sexual harassment because in most instances there won‟t be witnesses and it would be a case of he said, she said. These cases also show us that it can be proven based on a balance of probabilities. Grogan states that in dismissal proceedings, the onus is on the employees to prove that they were in fact dismissed and on the employer to show that the dismissal was fair. Section 192 of the LRA places another burden on the employee that requires him to not only prove the existence of a dismissal, but also that the conduct of the employer was intolerable. Unlike normal dismissal cases, commissioners generally award compensation as a remedy for constructive dismissal. A claim by an employee for reinstatement would be contradicting a claim that the employment relationship became intolerable and an award for reinstatement would be very inappropriate in a case of constructive dismissal. In short, unlike a normal dismissal, a constructive dismissal is a termination of the employment contract by the employee rather than the employer‟s own immediate act.
- Full Text:
- Date Issued: 2013
- Authors: Diedericks, Shaun Sylvester
- Date: 2013
- Subjects: Labor courts , Employees -- Dismissal of
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10269 , http://hdl.handle.net/10948/d1011641 , Labor courts , Employees -- Dismissal of
- Description: Before the introduction of the concept of constructive dismissal in the LRA, the old industrial courts relied on the strides made in this field by the English and American courts. Constructive dismissal is the fourth type of dismissal and it is instituted by the employee through his/her resignation, unlike the other three types of dismissals which is instituted by the employer. Section 186(e) of the LRA defines constructive dismissal as the termination a contract of employment with or without notice by the employee because the employer made continued employment intolerable for the employee. With a fundamental breach in the contract of employment employees have a choice to either base their claims on constructive dismissal in the LRA or repudiation of the contract in common law, depending on the circumstances. Landmark judgments like Jooste v Transnet and Pretoria Society for the Care of the Retarded v Loots set the tone for constructive dismissal law in South Africa. It introduced the concept of intolerability as well as looking at the employer‟s conduct as a whole and judging it reasonable. The test for constructive dismissal throughout the evolution of case law in South Africa has not changed. Constructive Dismissal under the common law is also discussed in depth by looking at the landmark judgment of Murray v Minister of Defence. Sexual Harassment in the workplace is of a growing concern. If continued sexual harassment makes continued employment intolerable, the employee subjected to the harassment has the option of resigning and approaching the CCMA or bargaining councils, and claim that they have been constructively dismissed. Cases such as Payten v Premier Chemicals and Gerber v Algorax (Pty) Ltd really shows us how difficult it is to proof constructive dismissal as a result of sexual harassment because in most instances there won‟t be witnesses and it would be a case of he said, she said. These cases also show us that it can be proven based on a balance of probabilities. Grogan states that in dismissal proceedings, the onus is on the employees to prove that they were in fact dismissed and on the employer to show that the dismissal was fair. Section 192 of the LRA places another burden on the employee that requires him to not only prove the existence of a dismissal, but also that the conduct of the employer was intolerable. Unlike normal dismissal cases, commissioners generally award compensation as a remedy for constructive dismissal. A claim by an employee for reinstatement would be contradicting a claim that the employment relationship became intolerable and an award for reinstatement would be very inappropriate in a case of constructive dismissal. In short, unlike a normal dismissal, a constructive dismissal is a termination of the employment contract by the employee rather than the employer‟s own immediate act.
- Full Text:
- Date Issued: 2013
Factors influencing customer retention in the financial planning industry
- Authors: Dippenaar, Hendrik
- Date: 2013
- Subjects: Consumer satisfaction , Financial planning industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9323 , http://hdl.handle.net/10948/d1020809
- Description: As financial planners operate in a competitive business environment, it is important to identify how financial planners can apply relevant industry aspects to positively influence their customer satisfaction and customer retention levels. Although models of customer satisfaction and subsequently customer retention have been well researched for consumer products and services, there has been limited research in regards to financial planning. Previous research in the financial planning industry focussed on specific elements of financial planner-client relationships, for example trust, integrity and ethics. This research study reviews existing literature on customer satisfaction and customer retention, as relevant to the financial planning industry. Thus the primary objective of this study is to investigate the extent to which the four predetermined independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence the intervening variable customer satisfaction and ultimately the dependent variable customer retention in the financial planning industry. An empirical investigation was undertaken to establish whether the independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence customer satisfaction and ultimately customer retention in the financial planning industry. A positivistic research paradigm was followed for this study. Quantitative data was gathered by distributing questionnaires to a sample of financial planning clients. The sample size consisted of 250 financial planning clients in the Nelson Mandela Metropolitan area. A response rate of 76.40 percent was achieved. The usable questionnaires were statistically analysed using the computer programmes Microsoft Excel and Statistica Version 10. The validity of the study was confirmed by utilising EFA. Cronbach’s alpha coefficients were calculated to confirm the reliability and the internal consistency of the measurement instrument of this study. Data was analysed in four phases. Descriptive statistics were calculated for this study. The validity of the measuring instrument was tested by performing EFA to consider construct validity. Thereafter the internal reliability of the data was assessed using Cronbach’s alpha coefficients. Pearson’s product moment correlation coefficients and multiple regression calculations were calculated and discussed. Through multiple regression calculations, the factors that emerged were used to analyse the relationships predicted by the five hypotheses. Finally t-tests and analysis of variance (ANOVA) tests were conducted and discussed. The empirical investigation revealed that significant relationships exist between the independent variables two-way communication, ethical responsibility, commission fees and the intervening variable customer satisfaction as well as the dependent variable customer retention. The empirical investigation revealed that if a financial planner communicates financial information accurately and understandably to clients while acting in an ethical manner, clients are likely to be satisfied with the products/services of the financial planner and be retained by the financial planner. This study established and confirmed the significant positive relationship that exists between customer satisfaction and customer retention in the financial planning industry. Recommendations have been provided based on the main empirical findings. All financial planners in South Africa, including all the regulatory bodies, will benefit from the empirical findings as well as the recommendations of this study on how to improve customer satisfaction and customer retention which will ultimately increase service delivery of financial planners in the financial planning industry.
- Full Text:
- Date Issued: 2013
- Authors: Dippenaar, Hendrik
- Date: 2013
- Subjects: Consumer satisfaction , Financial planning industry
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9323 , http://hdl.handle.net/10948/d1020809
- Description: As financial planners operate in a competitive business environment, it is important to identify how financial planners can apply relevant industry aspects to positively influence their customer satisfaction and customer retention levels. Although models of customer satisfaction and subsequently customer retention have been well researched for consumer products and services, there has been limited research in regards to financial planning. Previous research in the financial planning industry focussed on specific elements of financial planner-client relationships, for example trust, integrity and ethics. This research study reviews existing literature on customer satisfaction and customer retention, as relevant to the financial planning industry. Thus the primary objective of this study is to investigate the extent to which the four predetermined independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence the intervening variable customer satisfaction and ultimately the dependent variable customer retention in the financial planning industry. An empirical investigation was undertaken to establish whether the independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence customer satisfaction and ultimately customer retention in the financial planning industry. A positivistic research paradigm was followed for this study. Quantitative data was gathered by distributing questionnaires to a sample of financial planning clients. The sample size consisted of 250 financial planning clients in the Nelson Mandela Metropolitan area. A response rate of 76.40 percent was achieved. The usable questionnaires were statistically analysed using the computer programmes Microsoft Excel and Statistica Version 10. The validity of the study was confirmed by utilising EFA. Cronbach’s alpha coefficients were calculated to confirm the reliability and the internal consistency of the measurement instrument of this study. Data was analysed in four phases. Descriptive statistics were calculated for this study. The validity of the measuring instrument was tested by performing EFA to consider construct validity. Thereafter the internal reliability of the data was assessed using Cronbach’s alpha coefficients. Pearson’s product moment correlation coefficients and multiple regression calculations were calculated and discussed. Through multiple regression calculations, the factors that emerged were used to analyse the relationships predicted by the five hypotheses. Finally t-tests and analysis of variance (ANOVA) tests were conducted and discussed. The empirical investigation revealed that significant relationships exist between the independent variables two-way communication, ethical responsibility, commission fees and the intervening variable customer satisfaction as well as the dependent variable customer retention. The empirical investigation revealed that if a financial planner communicates financial information accurately and understandably to clients while acting in an ethical manner, clients are likely to be satisfied with the products/services of the financial planner and be retained by the financial planner. This study established and confirmed the significant positive relationship that exists between customer satisfaction and customer retention in the financial planning industry. Recommendations have been provided based on the main empirical findings. All financial planners in South Africa, including all the regulatory bodies, will benefit from the empirical findings as well as the recommendations of this study on how to improve customer satisfaction and customer retention which will ultimately increase service delivery of financial planners in the financial planning industry.
- Full Text:
- Date Issued: 2013
Designing multi-touch tabletop interaction techniques to support co-located Group Information Management
- Authors: Ditta, Mohammed Ali
- Date: 2013
- Subjects: Groupware (Computer software) , Teams in the workplace -- Data processing
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10493 , http://hdl.handle.net/10948/d1020639
- Description: Co-located group information management (GIM) is a form of groupware with the aim of enabling users to collaboratively find, store, maintain, organise and share personal and/or group information in support of a group activity. Existing systems aimed at partially supporting GIM activities have been implemented on single user devices. These systems make use of asynchronous communication that may hinder collaboration by misinterpretation, information leaks, etc. Few systems exist, with limited functionality, that support co-located GIM. Multi-touch tabletop interaction has given rise to a new approach for supporting Computer Supported Cooperative Work (CSCW). Multi-touch tabletops allow multiple users to naturally interact with a computer device using a shared display and gesture interaction. The tabletop environment also enables users to sit in a natural environment and synchronously communicate without bulky desktops or laptops. Multi-touch tabletops provide the hardware necessary to support co-located GIM. Existing multi-touch interaction techniques were analysed and proved insufficient to support the advanced functional requirements of GIM. The goal of this research was therefore to support co-located GIM by designing new multi-touch tabletop interaction techniques. An architecture was proposed to support co-located GIM with new multi-touch interaction techniques. A software prototype was developed based on the proposed architecture to facilitate the main activities of GIM and to collaboratively compile documents. The prototype was named CollaGIM (Colla – collaborative, GIM – group information management). CollaGIM supports the main activities of GIM using natural gesture interaction on a multi-touch tabletop. An evaluation of the software was conducted by means of a user study where 15 teams of two people participated. High task success rates and user satisfaction results were achieved, which showed that CollaGIM was capable of supporting co-located GIM using the new multi-touch tabletop interaction techniques. CollaGIM also positively supported collaboration between users.
- Full Text:
- Date Issued: 2013
- Authors: Ditta, Mohammed Ali
- Date: 2013
- Subjects: Groupware (Computer software) , Teams in the workplace -- Data processing
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10493 , http://hdl.handle.net/10948/d1020639
- Description: Co-located group information management (GIM) is a form of groupware with the aim of enabling users to collaboratively find, store, maintain, organise and share personal and/or group information in support of a group activity. Existing systems aimed at partially supporting GIM activities have been implemented on single user devices. These systems make use of asynchronous communication that may hinder collaboration by misinterpretation, information leaks, etc. Few systems exist, with limited functionality, that support co-located GIM. Multi-touch tabletop interaction has given rise to a new approach for supporting Computer Supported Cooperative Work (CSCW). Multi-touch tabletops allow multiple users to naturally interact with a computer device using a shared display and gesture interaction. The tabletop environment also enables users to sit in a natural environment and synchronously communicate without bulky desktops or laptops. Multi-touch tabletops provide the hardware necessary to support co-located GIM. Existing multi-touch interaction techniques were analysed and proved insufficient to support the advanced functional requirements of GIM. The goal of this research was therefore to support co-located GIM by designing new multi-touch tabletop interaction techniques. An architecture was proposed to support co-located GIM with new multi-touch interaction techniques. A software prototype was developed based on the proposed architecture to facilitate the main activities of GIM and to collaboratively compile documents. The prototype was named CollaGIM (Colla – collaborative, GIM – group information management). CollaGIM supports the main activities of GIM using natural gesture interaction on a multi-touch tabletop. An evaluation of the software was conducted by means of a user study where 15 teams of two people participated. High task success rates and user satisfaction results were achieved, which showed that CollaGIM was capable of supporting co-located GIM using the new multi-touch tabletop interaction techniques. CollaGIM also positively supported collaboration between users.
- Full Text:
- Date Issued: 2013
Exploring options in reforming South African land ownership: opportunities for sharing land, labour and expertise
- Dlamini, Thula S, Verschoor, Aart-Jan, Fraser, Gavin C G
- Authors: Dlamini, Thula S , Verschoor, Aart-Jan , Fraser, Gavin C G
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/69331 , vital:29500 , https://doi.org/10.1080/03031853.2013.770951
- Description: In many developing countries, land ownership remains a subject of contention. In South Africa, notwithstanding the strides that have been made to foster equitable land ownership, land reform policies have been unsuccessful in delivering land to the poor majority. Due to the nature of agriculture as a source of food production and national security, and the lack of farming skills and related competencies’ equilibrium, programmes intended to deliver land to black people have been inadequate in their reach. Whereas policy has emphasised the urgency of solving equity issues in land ownership, equally challenging has been finding the right set of programmes to achieve this without triggering a perennial land ownership squabble. After 18 years of democracy, a need remains to find a balance between continuity in food production and equitable redistribution of land in South African agriculture. In this paper, we argue that it is possible to achieve equitable and fair redistribution of land without inhibiting agricultural production, through land sharing. We show that sharing land could help fast-track the development of a farming skills and related competencies’ equilibrium between black and white farmers. The paper further demonstrates that the gains in land sharing far outweigh other programmes of land reform that have been used and suggested thus far.
- Full Text: false
- Date Issued: 2013
- Authors: Dlamini, Thula S , Verschoor, Aart-Jan , Fraser, Gavin C G
- Date: 2013
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/69331 , vital:29500 , https://doi.org/10.1080/03031853.2013.770951
- Description: In many developing countries, land ownership remains a subject of contention. In South Africa, notwithstanding the strides that have been made to foster equitable land ownership, land reform policies have been unsuccessful in delivering land to the poor majority. Due to the nature of agriculture as a source of food production and national security, and the lack of farming skills and related competencies’ equilibrium, programmes intended to deliver land to black people have been inadequate in their reach. Whereas policy has emphasised the urgency of solving equity issues in land ownership, equally challenging has been finding the right set of programmes to achieve this without triggering a perennial land ownership squabble. After 18 years of democracy, a need remains to find a balance between continuity in food production and equitable redistribution of land in South African agriculture. In this paper, we argue that it is possible to achieve equitable and fair redistribution of land without inhibiting agricultural production, through land sharing. We show that sharing land could help fast-track the development of a farming skills and related competencies’ equilibrium between black and white farmers. The paper further demonstrates that the gains in land sharing far outweigh other programmes of land reform that have been used and suggested thus far.
- Full Text: false
- Date Issued: 2013
Influence of change on organisational culture in a private healthcare organisation of South Africa
- Authors: Dlova, Babalwa Peggy
- Date: 2013
- Subjects: Corporate culture -- South Africa , Hospitals, Proprietary -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9415 , http://hdl.handle.net/10948/d1020855
- Description: The study set out to explore the influences of change on organisational culture in a private healthcare organisation of South Africa. The research was conducted at Life Healthcare, the largest private hospital group in South Africa. A survey questionnaire was constructed and used as a means of collecting data for the purpose of this study. The data was collected from a sample of 189 respondent managers using stratified probability sampling technique. Data analysis was conducted by applying descriptive and inferential statistical methods.
- Full Text:
- Date Issued: 2013
- Authors: Dlova, Babalwa Peggy
- Date: 2013
- Subjects: Corporate culture -- South Africa , Hospitals, Proprietary -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9415 , http://hdl.handle.net/10948/d1020855
- Description: The study set out to explore the influences of change on organisational culture in a private healthcare organisation of South Africa. The research was conducted at Life Healthcare, the largest private hospital group in South Africa. A survey questionnaire was constructed and used as a means of collecting data for the purpose of this study. The data was collected from a sample of 189 respondent managers using stratified probability sampling technique. Data analysis was conducted by applying descriptive and inferential statistical methods.
- Full Text:
- Date Issued: 2013