Monetary policy credibility, exchange rate pass through and inflation in South Africa
- Authors: Bom, Sandisiwe Abongile
- Date: 2018
- Subjects: Foreign exchange rates -- South Africa Monetary policy -- South Africa
- Language: English
- Type: Thesis , Masters , MCom (Economics)
- Identifier: http://hdl.handle.net/10353/13303 , vital:39632
- Description: The South African Reserve Bank (SARB) implemented inflation targeting as a monetary policy framework in 2000 with the aim of achieving low and stable price associated with economic growth. However, the period in which the framework was implemented is characterised by periods of price instability and low economic growth. This contradicts the view of different views in the literature that indicates that inflation targeting ensures low inflation rates. The purpose of the current study was to investigate the nexus between monetary policy credibility, exchange rate pass-through and inflation in South Africa. The study employed the Johansen co-integration test, Vector error correction modelling (VECM) techniques, impulse response and variance decomposition for the period from 2000 to 2017 using quarterly data. The Johansen cointegration indicated that there was a long-term relationship between the variables of interest. The VECM was estimated together with the impulse response and variance decomposition. The empirical results indicated that the variables utilised in the study are positively related. Impulse response functions also proved that in the long run, changes in consumer prices are a result of fluctuations in oil prices and the repo rate. It is evident that consumer prices (inflation) are positively related to changes in exchange rates and monetary policy credibility. Thus, the study recommends that changes in the exchange rate must be considered when implementing the monetary policy as the prices move in the same direction as changes in the NEER. Further, the lack of monetary policy credibility seems to be an issue for monetary authorities as there is supposed to be an inverse relationship among the CPI and MPCRED, which is opposed by the study. Additionally, the results also indicate that the repo rate is positively related to the consumer price and this opposes previous literature. Thus, recommending that the SARB needs to evaluate the monetary policy or the inflation targeting framework to ensure they achieve credibility
- Full Text:
- Date Issued: 2018
- Authors: Bom, Sandisiwe Abongile
- Date: 2018
- Subjects: Foreign exchange rates -- South Africa Monetary policy -- South Africa
- Language: English
- Type: Thesis , Masters , MCom (Economics)
- Identifier: http://hdl.handle.net/10353/13303 , vital:39632
- Description: The South African Reserve Bank (SARB) implemented inflation targeting as a monetary policy framework in 2000 with the aim of achieving low and stable price associated with economic growth. However, the period in which the framework was implemented is characterised by periods of price instability and low economic growth. This contradicts the view of different views in the literature that indicates that inflation targeting ensures low inflation rates. The purpose of the current study was to investigate the nexus between monetary policy credibility, exchange rate pass-through and inflation in South Africa. The study employed the Johansen co-integration test, Vector error correction modelling (VECM) techniques, impulse response and variance decomposition for the period from 2000 to 2017 using quarterly data. The Johansen cointegration indicated that there was a long-term relationship between the variables of interest. The VECM was estimated together with the impulse response and variance decomposition. The empirical results indicated that the variables utilised in the study are positively related. Impulse response functions also proved that in the long run, changes in consumer prices are a result of fluctuations in oil prices and the repo rate. It is evident that consumer prices (inflation) are positively related to changes in exchange rates and monetary policy credibility. Thus, the study recommends that changes in the exchange rate must be considered when implementing the monetary policy as the prices move in the same direction as changes in the NEER. Further, the lack of monetary policy credibility seems to be an issue for monetary authorities as there is supposed to be an inverse relationship among the CPI and MPCRED, which is opposed by the study. Additionally, the results also indicate that the repo rate is positively related to the consumer price and this opposes previous literature. Thus, recommending that the SARB needs to evaluate the monetary policy or the inflation targeting framework to ensure they achieve credibility
- Full Text:
- Date Issued: 2018
The role and impact of trade unions on service delivery in Lukhanji Municipality (Eastern Cape)
- Authors: Brown, Gregory Simon
- Date: 2013
- Subjects: Municipal services , Labor unions , Service industries workers -- Labor unions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26537 , vital:65578
- Description: The role and impact of trade unions on service delivery is such a pertinent question to research given the times our young democracy goes through. This was an inevitable piece of study to undertake especially from the point of view to examine which form and philosophy of unionism suits the public sector best. The wildcat strikes and unprotected industrial action that grip municipalities at 10 o’clock early in the day needs deeper thinking and new ground-breaking solutions. Very fundamental questions have to be examined to determine the extent of control SAMWU as a union have over the strategic management environment of the local sphere of state. Lukhanji municipality, given its strategic location happened to host many regional offices of all COSATU affiliated unions happens to be an inconvenient choice of the nucleus of radical trade unionism in Queenstown fall victim and the study examines that. Subsequently to that the municipality fell victim to rigid and radical forms of trade union operations that has strangled it to the point of it losing its character and role of a developmentalist institution in the communities it served. The study also highlights the severe service delivery backlogs in both former Transkei Ezibeleni and Ciskei Whittlesea and how transformation and integration of these two areas have been neglected as shown by the socio-economic profile. The study in the last Chapter makes particular recommendations on how the Strategic Management environment and corporate principles should be prioritised for Performance Management to be introduced and routinely implemented. , Thesis (MPA) -- Faculty of Management and Commerce, 2013
- Full Text:
- Date Issued: 2013
- Authors: Brown, Gregory Simon
- Date: 2013
- Subjects: Municipal services , Labor unions , Service industries workers -- Labor unions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26537 , vital:65578
- Description: The role and impact of trade unions on service delivery is such a pertinent question to research given the times our young democracy goes through. This was an inevitable piece of study to undertake especially from the point of view to examine which form and philosophy of unionism suits the public sector best. The wildcat strikes and unprotected industrial action that grip municipalities at 10 o’clock early in the day needs deeper thinking and new ground-breaking solutions. Very fundamental questions have to be examined to determine the extent of control SAMWU as a union have over the strategic management environment of the local sphere of state. Lukhanji municipality, given its strategic location happened to host many regional offices of all COSATU affiliated unions happens to be an inconvenient choice of the nucleus of radical trade unionism in Queenstown fall victim and the study examines that. Subsequently to that the municipality fell victim to rigid and radical forms of trade union operations that has strangled it to the point of it losing its character and role of a developmentalist institution in the communities it served. The study also highlights the severe service delivery backlogs in both former Transkei Ezibeleni and Ciskei Whittlesea and how transformation and integration of these two areas have been neglected as shown by the socio-economic profile. The study in the last Chapter makes particular recommendations on how the Strategic Management environment and corporate principles should be prioritised for Performance Management to be introduced and routinely implemented. , Thesis (MPA) -- Faculty of Management and Commerce, 2013
- Full Text:
- Date Issued: 2013
An exploration of the role of community Public Private Partnerships (CPPP) in local economic development in KeiskamamHoek dairy enterprise in the Eastern Cape Province
- Bungu, B
- Authors: Bungu, B
- Date: 2016-06
- Subjects: Economic development
- Language: English
- Type: Master's theses
- Identifier: http://hdl.handle.net/10353/24387 , vital:62723
- Description: When government partners with communities, and the private sector, deliberating on matters that are aimed at advancing the local social-economic conditions, that is defined as Local Economic Development (Gqezengele, 2014). The municipalities are obligated by the Constitution of the Republic of South Africa (1996) to manage the process of Local Economic Development (LED) in order to stimulate social and economic development. Enriched capacity of municipalities to exploit economic prospects for sustainable employment and enterprise growth will lead to the successful and improved welfare of communities around South Africa (SALGA, (2011). In trying to define the concept of Community Public Private Partnerships (CPPP), the researcher will first define the Private Public Partnerships (PPP) as the model that has been researched by many. PPP is defined as the medium to long-term arrangement entered into by the Public and the Private sector wherein some of the services responsibilities of the Public sector are offered by the private sector, with a clear contract on common goals for provision of public infrastructure or Public service. In a PPP, the private party carries out the major commercial, practical and operating threats in the enterprise, funding, structure and activities of a project, (ppp, 2015) The PPPs can happen in two forms: where the private party executes the municipal role, or where the private party obtains the usage of municipal property for its own money-making purpose, (ppp, 2015). The PPPs can comprise many different size range of enterprises and bring solid Local Economic Development spin-offs to the targeted people. On defining the Community, it is important to note that in the local government sector, the word community is sometimes used interchangeably with the word citizen. Citizens are described as the residents of a ward (SALGA, 2011). Through the Integrated Development Plans (IDP), the government is compelled to involve the communities, by giving them opportunities to voice their needs and also through other Public participation programmes. Largely, literature has a lot of information on PPP; however, there is a new approach to PPP which focuses on organized communities as members/shareholders of CPPP rather than them being made labourers only (Kula Group, 2010). This helps municipalities to move away from executing small scale projects that are not sustainable, thus driving them to focus on large scale programmes that are sustainable and have multiple effects, skills transfer, wealth creation and sustainable job creation. In the context of the explanations given above, Community Public Private Partnerships (CPPP) can, therefore, be defined as the enterprise between government, private sector or business, communities (cooperatives) and the municipality. The different role players that are mentioned above contribute meaningfully in their areas of expertise, and LED initiatives advance the lives of the local communities. Partnering with the communities is very crucial in local government in the sense that development occurs in the communities; therefore, local people need to be involved for ownership and community buy-in. This will also serve as a clear indication that communities are given an opportunity to participate in the business of their government. The study is aimed at exploring the Community Public Private Partnerships (CPPP) as a feasible method of implementing sustainable local economic development programmes that will have a substantial bearing on community livelihoods. An exploratory study, as explained by Bless and Higson-Smith (1995), this research was conducted to gain insight into CPPP phenomena as well as how communities and local municipalities can leverage it as an option in local economic development. The case study of Keiskammahoek Dairy Enterprise in Amahlathi was used. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-06
- Authors: Bungu, B
- Date: 2016-06
- Subjects: Economic development
- Language: English
- Type: Master's theses
- Identifier: http://hdl.handle.net/10353/24387 , vital:62723
- Description: When government partners with communities, and the private sector, deliberating on matters that are aimed at advancing the local social-economic conditions, that is defined as Local Economic Development (Gqezengele, 2014). The municipalities are obligated by the Constitution of the Republic of South Africa (1996) to manage the process of Local Economic Development (LED) in order to stimulate social and economic development. Enriched capacity of municipalities to exploit economic prospects for sustainable employment and enterprise growth will lead to the successful and improved welfare of communities around South Africa (SALGA, (2011). In trying to define the concept of Community Public Private Partnerships (CPPP), the researcher will first define the Private Public Partnerships (PPP) as the model that has been researched by many. PPP is defined as the medium to long-term arrangement entered into by the Public and the Private sector wherein some of the services responsibilities of the Public sector are offered by the private sector, with a clear contract on common goals for provision of public infrastructure or Public service. In a PPP, the private party carries out the major commercial, practical and operating threats in the enterprise, funding, structure and activities of a project, (ppp, 2015) The PPPs can happen in two forms: where the private party executes the municipal role, or where the private party obtains the usage of municipal property for its own money-making purpose, (ppp, 2015). The PPPs can comprise many different size range of enterprises and bring solid Local Economic Development spin-offs to the targeted people. On defining the Community, it is important to note that in the local government sector, the word community is sometimes used interchangeably with the word citizen. Citizens are described as the residents of a ward (SALGA, 2011). Through the Integrated Development Plans (IDP), the government is compelled to involve the communities, by giving them opportunities to voice their needs and also through other Public participation programmes. Largely, literature has a lot of information on PPP; however, there is a new approach to PPP which focuses on organized communities as members/shareholders of CPPP rather than them being made labourers only (Kula Group, 2010). This helps municipalities to move away from executing small scale projects that are not sustainable, thus driving them to focus on large scale programmes that are sustainable and have multiple effects, skills transfer, wealth creation and sustainable job creation. In the context of the explanations given above, Community Public Private Partnerships (CPPP) can, therefore, be defined as the enterprise between government, private sector or business, communities (cooperatives) and the municipality. The different role players that are mentioned above contribute meaningfully in their areas of expertise, and LED initiatives advance the lives of the local communities. Partnering with the communities is very crucial in local government in the sense that development occurs in the communities; therefore, local people need to be involved for ownership and community buy-in. This will also serve as a clear indication that communities are given an opportunity to participate in the business of their government. The study is aimed at exploring the Community Public Private Partnerships (CPPP) as a feasible method of implementing sustainable local economic development programmes that will have a substantial bearing on community livelihoods. An exploratory study, as explained by Bless and Higson-Smith (1995), this research was conducted to gain insight into CPPP phenomena as well as how communities and local municipalities can leverage it as an option in local economic development. The case study of Keiskammahoek Dairy Enterprise in Amahlathi was used. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-06
Assessment of the Eastern Cape Provincial Public Service Commission in promoting public service ethics
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
- Date Issued: 2018
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
- Date Issued: 2018
A critical analysis of the dynamics of intergovernmental relations in Zimbabwe
- Authors: Chakunda, Vincent
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- Zimbabwe International relations
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/7979 , vital:31345
- Description: The field of intergovernmental relations (IGR), both from a conceptual and practical perspective presents a contested order in Zimbabwe’s political and public administration discourse, with a fairly long and complex historical and institutional context. The advent of colonialism in Zimbabwe (then Rhodesia) gave birth to a dualised form of government with a separatist development agenda. The dualistic model of government was anchored on a segregationist centralist ideology that advanced a white supremacist agenda while entrenching underdevelopment in native areas. This was attained through the use of draconic and ingrained racially discriminatory laws, ordinances and policy enactments, inter alia, the 1910 High Commissioner’s Proclamation, the Native Councils Act, the African Councils Act, and the District Councils Act which supported the overriding philosophy of colonialist hegemony. The direct rule policy was used and in practice, administrative, political, judicial and legislative powers were under the purview of the whites. Under this political dispensation, the nature of IGR was typically a master-servant relationship as African institutions had limited policy latitude under the tentacles of race-driven white control over the socio-economic and political space with an exploitative and subservient underpinning. The demise of colonialism and the birth of independent Zimbabwe in 1980 ushered a new political dispensation. The post-independence government embarked on a number of reforms aimed at dismantling the racist undertones of government. These reforms include the expanded decentralization frameworks supported by legislative instruments and policies such as the 1984 Prime Minister’s Directive and the 1996 thirteen principles of decentralization. Other key reforms are the 1996 Urban Councils Act, Chapter 29:15 and the 1988 Rural District Councils Act, Chapter 29:13. However, it is important to note that despite this plethora of legislation and reforms purportedly meant to dismantle racist backed institutional differentiation, the new national government did not depose its excessive control on sub-national governments. It is therefore an insoluble contradiction that the legislation and institutions created in post-independence Zimbabwe promoted the autonomy of sub-national governments while broadening democracy and citizen participation. This era rather presents an aporetic discourse epitomized by the national government’s perfection of colonial dominance approaches through creating legislation and institutions to retain wide and extensive control of sub-national governments. The Global Political Agreement of 2009 culminated into the promulgation of the Constitution of Zimbabwe Amendment Number 20 of 2013 with provisions for devolution of power, Provincial and Metropolitan Councils and the enshrinement of Local Government as a tier of government with constitutionally guaranteed autonomy. However, despite these reforms with far reaching implications on the configuration of IGR, the ZANUPF led national government is lethargic in implementing them. This has sparked controversy as these constitutional reforms and their potential to promote an integrated and efficient system of governance may turn out to be a pyrrhic victory. This is so because the necessary legislation anchoring the constitutional reforms may not be created in the foreseeable future as the current national government views devolution, for instance, as tantamount to surrendering political power to sub-national institutions. The purpose of the study was to critically examine the dynamics of intergovernmental relations in Zimbabwe. The overlapping authority model of IGR and the theory of networked governance underpinned the study. A comparative study of IGR was conducted focusing on two federal nations (United States of America) and Nigeria) and two unitary nations (United Kingdom and South Africa). A qualitative phenomenological methodology was used and the sample size was 20 respondents selected using the purposive sampling technique. Data was collected using in-depth interviews and analyzed using thematic analysis and critical discourse analysis. Key findings of the study reflected on the conception and relevance of IGR in unitary nations in contrast to classical perspectives that restricted the field as a discourse of federalism. The study established that the unitary system of Zimbabwe is anchored on a strong centralist ideology that suffocates the autonomy of sub-national institutions. In the same context, there is absence of political will on the part of the ZANUPF led government to implement crucial constitutional reforms that have a bearing on the configuration of IGR. The study also revealed that political party incongruence is a threat to intergovernmental coordination, integrated planning and collaborative development. Various recommendations were made from the study and these include that national government should expedite the implementation of the Constitution, codification of IGR by way of legislation and rationalization of fiscal transfers and intergovernmental fiscal equalization.
- Full Text:
- Date Issued: 2017
- Authors: Chakunda, Vincent
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- Zimbabwe International relations
- Language: English
- Type: Thesis , Doctoral , Public Administration
- Identifier: http://hdl.handle.net/10353/7979 , vital:31345
- Description: The field of intergovernmental relations (IGR), both from a conceptual and practical perspective presents a contested order in Zimbabwe’s political and public administration discourse, with a fairly long and complex historical and institutional context. The advent of colonialism in Zimbabwe (then Rhodesia) gave birth to a dualised form of government with a separatist development agenda. The dualistic model of government was anchored on a segregationist centralist ideology that advanced a white supremacist agenda while entrenching underdevelopment in native areas. This was attained through the use of draconic and ingrained racially discriminatory laws, ordinances and policy enactments, inter alia, the 1910 High Commissioner’s Proclamation, the Native Councils Act, the African Councils Act, and the District Councils Act which supported the overriding philosophy of colonialist hegemony. The direct rule policy was used and in practice, administrative, political, judicial and legislative powers were under the purview of the whites. Under this political dispensation, the nature of IGR was typically a master-servant relationship as African institutions had limited policy latitude under the tentacles of race-driven white control over the socio-economic and political space with an exploitative and subservient underpinning. The demise of colonialism and the birth of independent Zimbabwe in 1980 ushered a new political dispensation. The post-independence government embarked on a number of reforms aimed at dismantling the racist undertones of government. These reforms include the expanded decentralization frameworks supported by legislative instruments and policies such as the 1984 Prime Minister’s Directive and the 1996 thirteen principles of decentralization. Other key reforms are the 1996 Urban Councils Act, Chapter 29:15 and the 1988 Rural District Councils Act, Chapter 29:13. However, it is important to note that despite this plethora of legislation and reforms purportedly meant to dismantle racist backed institutional differentiation, the new national government did not depose its excessive control on sub-national governments. It is therefore an insoluble contradiction that the legislation and institutions created in post-independence Zimbabwe promoted the autonomy of sub-national governments while broadening democracy and citizen participation. This era rather presents an aporetic discourse epitomized by the national government’s perfection of colonial dominance approaches through creating legislation and institutions to retain wide and extensive control of sub-national governments. The Global Political Agreement of 2009 culminated into the promulgation of the Constitution of Zimbabwe Amendment Number 20 of 2013 with provisions for devolution of power, Provincial and Metropolitan Councils and the enshrinement of Local Government as a tier of government with constitutionally guaranteed autonomy. However, despite these reforms with far reaching implications on the configuration of IGR, the ZANUPF led national government is lethargic in implementing them. This has sparked controversy as these constitutional reforms and their potential to promote an integrated and efficient system of governance may turn out to be a pyrrhic victory. This is so because the necessary legislation anchoring the constitutional reforms may not be created in the foreseeable future as the current national government views devolution, for instance, as tantamount to surrendering political power to sub-national institutions. The purpose of the study was to critically examine the dynamics of intergovernmental relations in Zimbabwe. The overlapping authority model of IGR and the theory of networked governance underpinned the study. A comparative study of IGR was conducted focusing on two federal nations (United States of America) and Nigeria) and two unitary nations (United Kingdom and South Africa). A qualitative phenomenological methodology was used and the sample size was 20 respondents selected using the purposive sampling technique. Data was collected using in-depth interviews and analyzed using thematic analysis and critical discourse analysis. Key findings of the study reflected on the conception and relevance of IGR in unitary nations in contrast to classical perspectives that restricted the field as a discourse of federalism. The study established that the unitary system of Zimbabwe is anchored on a strong centralist ideology that suffocates the autonomy of sub-national institutions. In the same context, there is absence of political will on the part of the ZANUPF led government to implement crucial constitutional reforms that have a bearing on the configuration of IGR. The study also revealed that political party incongruence is a threat to intergovernmental coordination, integrated planning and collaborative development. Various recommendations were made from the study and these include that national government should expedite the implementation of the Constitution, codification of IGR by way of legislation and rationalization of fiscal transfers and intergovernmental fiscal equalization.
- Full Text:
- Date Issued: 2017
Psychological capital, psychological empowerment and organisational citizenship behaviour among nurses in public hospitals in Eastern Cape, South Africa
- Chamisa, Shingirayi Florence
- Authors: Chamisa, Shingirayi Florence
- Date: 2018
- Subjects: Organizational behavior--South Africa Nurses--Employment--South Africa--Eastern Cape Organizational effectiveness--South Africa
- Language: English
- Type: Thesis , Doctoral , Industrial Psychology
- Identifier: http://hdl.handle.net/10353/15441 , vital:40408
- Description: The current task environment in the South African public hospitals has reconfirmed the importance of researching on the psychological environment and its influence on individual employee performance. The motivation of this study is to examine the relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within selected public hospitals in the Eastern Cape Province of South Africa. This contributes to the theoretical conceptual knowledge on how performance can be enhanced through the appropriate provision of psychological resources in the workplace and the promotion of competence, efficiency and sustainability of organisations. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the antecedents and consequences of organisation citizenship behaviour. An overall model of the study was also identified through AMOS using structural equation modeling. Findings from the selected South African public hospitals indicate that there is a significant positive relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within the selected public hospitals. The results validate certain aspects of the Conservative frame work and the Job Demands Resources Model. The study recommends that hospital managers and supervisors should determine the social networks in their hospitals as a strategy to promote performance and organisational citizenship behaviour. Individual employees who are located at the fringes of the network must be recognised and empowered. This allows for the comparison evaluation of both individual and organisational characteristics on organisational citizenship behaviour and the promotion of slack resources which are important in maintaining a steady organisational performance which further widens organisational capacity.
- Full Text:
- Date Issued: 2018
- Authors: Chamisa, Shingirayi Florence
- Date: 2018
- Subjects: Organizational behavior--South Africa Nurses--Employment--South Africa--Eastern Cape Organizational effectiveness--South Africa
- Language: English
- Type: Thesis , Doctoral , Industrial Psychology
- Identifier: http://hdl.handle.net/10353/15441 , vital:40408
- Description: The current task environment in the South African public hospitals has reconfirmed the importance of researching on the psychological environment and its influence on individual employee performance. The motivation of this study is to examine the relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within selected public hospitals in the Eastern Cape Province of South Africa. This contributes to the theoretical conceptual knowledge on how performance can be enhanced through the appropriate provision of psychological resources in the workplace and the promotion of competence, efficiency and sustainability of organisations. Survey questionnaires were used to collect data. Inferential analysis from SPSS was carried out to understand the antecedents and consequences of organisation citizenship behaviour. An overall model of the study was also identified through AMOS using structural equation modeling. Findings from the selected South African public hospitals indicate that there is a significant positive relationship between psychological capital and psychological empowerment on the one hand and organisational citizenship behaviour on the other hand among nurses within the selected public hospitals. The results validate certain aspects of the Conservative frame work and the Job Demands Resources Model. The study recommends that hospital managers and supervisors should determine the social networks in their hospitals as a strategy to promote performance and organisational citizenship behaviour. Individual employees who are located at the fringes of the network must be recognised and empowered. This allows for the comparison evaluation of both individual and organisational characteristics on organisational citizenship behaviour and the promotion of slack resources which are important in maintaining a steady organisational performance which further widens organisational capacity.
- Full Text:
- Date Issued: 2018
Job insecurity and work-family conflict in relation to job engagement in the energy industry in selected organisations in Amathole District
- Chamisa, Shingirayi Florence https://orcid.org/0000-0002-5804-583X
- Authors: Chamisa, Shingirayi Florence https://orcid.org/0000-0002-5804-583X
- Date: 2014-11
- Subjects: Role conflict , Job security , Work and family
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25546 , vital:64332
- Description: Most employees are failing to meet the competing work related and household strains leading to burnout, absenteeism and loss of the few existing highly skilled employees. The current study utilised the Job Demand-Resources Model to examine the relationship between job insecurity and work-family conflict on the one hand and job engagement on the other hand among technical personnel within selected Eskom depots in the Amathole District Municipality of the Eastern Cape. There is limited research regarding the impact of job insecurity and work-family conflict on job engagement among technicians in the energy industry. A quantitative cross-sectional survey was used. The sample (N= 221) comprised of technicians from Eskom branches. Data was collected through the questionnaire method and SPSS was used for data analysis. The results of the Product Pearson Correlation method indicated that job insecurity negatively predicts job engagement, contrary to work-family conflict. Unexpectedly, results from multiple regression method and chi-square showed that job insecurity and work-family conflict together do not account for a significantly higher proportion of variance on job engagement than any of the two separately. This study argument existing knowledge on job insecurity, work-family conflict and job engagement among technicians in the energy industry that has largely been ignored by previous researchers and validates certain aspects of the Job Demands Resources Model. The energy industry should provide consideration to how the need for shifts and sometimes working long hours is justified. Strategies need to be implemented in improving managerial and co-worker support for technicians through socialization and team building activities. In addition, employers must invest in strategies used in stimulating employee well-being directly such as supportive leadership to reduce feelings of job insecurity and stress from the pressure of competing work and home demands. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
- Authors: Chamisa, Shingirayi Florence https://orcid.org/0000-0002-5804-583X
- Date: 2014-11
- Subjects: Role conflict , Job security , Work and family
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25546 , vital:64332
- Description: Most employees are failing to meet the competing work related and household strains leading to burnout, absenteeism and loss of the few existing highly skilled employees. The current study utilised the Job Demand-Resources Model to examine the relationship between job insecurity and work-family conflict on the one hand and job engagement on the other hand among technical personnel within selected Eskom depots in the Amathole District Municipality of the Eastern Cape. There is limited research regarding the impact of job insecurity and work-family conflict on job engagement among technicians in the energy industry. A quantitative cross-sectional survey was used. The sample (N= 221) comprised of technicians from Eskom branches. Data was collected through the questionnaire method and SPSS was used for data analysis. The results of the Product Pearson Correlation method indicated that job insecurity negatively predicts job engagement, contrary to work-family conflict. Unexpectedly, results from multiple regression method and chi-square showed that job insecurity and work-family conflict together do not account for a significantly higher proportion of variance on job engagement than any of the two separately. This study argument existing knowledge on job insecurity, work-family conflict and job engagement among technicians in the energy industry that has largely been ignored by previous researchers and validates certain aspects of the Job Demands Resources Model. The energy industry should provide consideration to how the need for shifts and sometimes working long hours is justified. Strategies need to be implemented in improving managerial and co-worker support for technicians through socialization and team building activities. In addition, employers must invest in strategies used in stimulating employee well-being directly such as supportive leadership to reduce feelings of job insecurity and stress from the pressure of competing work and home demands. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-11
Community development and rural poverty in Zimbabwe : a policy perspective
- Authors: Chatindo, Annah
- Date: 2016
- Subjects: Community development -- Zimbabwe Rural development -- Government policy -- Zimbabwe Poverty -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/6092 , vital:29490
- Description: There is persistence of rural poverty in African countries despite efforts by governments to implement community development projects to curb poverty in impoverished rural communities. Zimbabwe adopted the Poverty Alleviation Action Plan (PAAP) under which community development programme was initiated. Community development projects by NGOs and government did not manage to meet the needs of the impoverished communities in Mvuma rural communities. More so, the incremental approach to policy making adopted by the government of Zimbabwe failed to embrace the principles of community development, for example, participation of community projects beneficiaries on everything that impact to their way of living. Despite all the efforts to alleviate rural poverty in Mvuma rural district there is still persistence of rural poverty, characterized by poor roads and struggling of most families to meeting basic needs. Mvuma rural communities are rich in mineral resources and water sources that can be utilized instead of relying on external resources through NGOs. This therefore, calls on the government and NGOs to collaborate towards capacitating Mvuma rural dwellers in order to help alleviate poverty. This study employed qualitative approach to research as it was aimed at describing and understanding rather than explaining human behaviour. Purposive or judgmental sampling was applied. This technique was used as the researcher wanted to get hold of the people who are directly or indirectly linked to implementation of community development projects. However, quantitative method was used to gather demographic information. The PAAP policy relevance to poverty reduction in Mvuma rural district and in Zimbabwe in general was the heart of this study.
- Full Text:
- Date Issued: 2016
- Authors: Chatindo, Annah
- Date: 2016
- Subjects: Community development -- Zimbabwe Rural development -- Government policy -- Zimbabwe Poverty -- Zimbabwe
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/6092 , vital:29490
- Description: There is persistence of rural poverty in African countries despite efforts by governments to implement community development projects to curb poverty in impoverished rural communities. Zimbabwe adopted the Poverty Alleviation Action Plan (PAAP) under which community development programme was initiated. Community development projects by NGOs and government did not manage to meet the needs of the impoverished communities in Mvuma rural communities. More so, the incremental approach to policy making adopted by the government of Zimbabwe failed to embrace the principles of community development, for example, participation of community projects beneficiaries on everything that impact to their way of living. Despite all the efforts to alleviate rural poverty in Mvuma rural district there is still persistence of rural poverty, characterized by poor roads and struggling of most families to meeting basic needs. Mvuma rural communities are rich in mineral resources and water sources that can be utilized instead of relying on external resources through NGOs. This therefore, calls on the government and NGOs to collaborate towards capacitating Mvuma rural dwellers in order to help alleviate poverty. This study employed qualitative approach to research as it was aimed at describing and understanding rather than explaining human behaviour. Purposive or judgmental sampling was applied. This technique was used as the researcher wanted to get hold of the people who are directly or indirectly linked to implementation of community development projects. However, quantitative method was used to gather demographic information. The PAAP policy relevance to poverty reduction in Mvuma rural district and in Zimbabwe in general was the heart of this study.
- Full Text:
- Date Issued: 2016
Disasters and development nexus : theory and practice - a case of Zimbabwe
- Authors: Chatora, Gift
- Date: 2017
- Subjects: Disaster relief Human beings -- Effect of environment on Political ecology
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/11525 , vital:39080
- Description: This study is premised on the notion that disasters and development have a nexus, both theoretically and practically although the two fields have been traditionally viewed as antagonistic at face value. The principal objective was to analyze the existing theoretical and practical gaps between disasters and development in Zimbabwe. Furthermore, factors that affect achievement of disaster mitigation and development linkages in Zimbabwe were critically examined. The study conceptualizes disasters and development from multiple angles. The nested relationship between disasters and development are reinforced with the use of multiple disaster risk reduction strategies to mitigate vulnerability in both rural and urban areas. Hence, this study opted for the mixed methods approach from conceptualization throughout the research process so as to capitalize on the strengths entrenched in both qualitative and quantitative approaches. Drawing on a mixed methodology approach, this study approached the variables from multiple dimensions since disasters and development are intertwined. Evidently, the study demonstrates that disasters and development have a strong nexus, theoretically and practically. This confirms the study hypothesis that disasters and development are correlated, as disasters can both destroy development initiatives and create development opportunities, and that development schemes can both increase and decrease vulnerability. The study also found that policy practice in Zimbabwe is heavily fragmented, thereby leading to incoherent policy implementation. This results in increased vulnerability and huge disaster impacts that erode development gains therefore compromising achievement of sustainable development goals. Hence, the study recommended for the adoption of a Disaster Risk Reduction theoretical framework in cementing the disasters and development linkages theoretically and pragmatically. DRR enhances community’s resilience capacity in curtailing the progression of vulnerability and mitigate the accelerated incubation of disasters that impact on development strides.
- Full Text:
- Date Issued: 2017
- Authors: Chatora, Gift
- Date: 2017
- Subjects: Disaster relief Human beings -- Effect of environment on Political ecology
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/11525 , vital:39080
- Description: This study is premised on the notion that disasters and development have a nexus, both theoretically and practically although the two fields have been traditionally viewed as antagonistic at face value. The principal objective was to analyze the existing theoretical and practical gaps between disasters and development in Zimbabwe. Furthermore, factors that affect achievement of disaster mitigation and development linkages in Zimbabwe were critically examined. The study conceptualizes disasters and development from multiple angles. The nested relationship between disasters and development are reinforced with the use of multiple disaster risk reduction strategies to mitigate vulnerability in both rural and urban areas. Hence, this study opted for the mixed methods approach from conceptualization throughout the research process so as to capitalize on the strengths entrenched in both qualitative and quantitative approaches. Drawing on a mixed methodology approach, this study approached the variables from multiple dimensions since disasters and development are intertwined. Evidently, the study demonstrates that disasters and development have a strong nexus, theoretically and practically. This confirms the study hypothesis that disasters and development are correlated, as disasters can both destroy development initiatives and create development opportunities, and that development schemes can both increase and decrease vulnerability. The study also found that policy practice in Zimbabwe is heavily fragmented, thereby leading to incoherent policy implementation. This results in increased vulnerability and huge disaster impacts that erode development gains therefore compromising achievement of sustainable development goals. Hence, the study recommended for the adoption of a Disaster Risk Reduction theoretical framework in cementing the disasters and development linkages theoretically and pragmatically. DRR enhances community’s resilience capacity in curtailing the progression of vulnerability and mitigate the accelerated incubation of disasters that impact on development strides.
- Full Text:
- Date Issued: 2017
Mineral Resources Governance and Socio-Economic Development in Zimbabwe
- Authors: Chawatama, Chrispen Tauya
- Date: 2020
- Subjects: Mines and mineral resources -- Zimbabwe Mining law --Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD(Dev)
- Identifier: http://hdl.handle.net/${Handle} , vital:42996
- Description: This study focused on investigating mineral resources governance (reflected in terms of three indicators of transparency, accountability and stakeholder inclusion) and its effect on socioeconomic development (in terms of three indicators of education, health and household incomes. Mineral resources can be a blessing and can lead to socioeconomic transformation of a country if they are managed transparently, accountably, inclusively equitably and sustainably. On the other hand, these subsoil capital assets can be a ‘curse’ and lead to poverty, conflicts amongst interest groups, elite capture, corruption and economic stagnation if they are not properly managed. Good governance of mineral resources seeks to ensure that the harnessing of mineral resources benefits the economy, enhances the quality of life and reduces poverty amongst citizens. The mining sector of Zimbabwe has risen to be the key economic sector in terms of its contribution to the GDP, FDI, fiscal revenue, exports and employment creation, particularly after the discovery of diamonds and more gold deposits in the country. However, in spite of the growth of the mining sector and its elevation to the mainstay of the economy, glaring dire socioeconomic conditions in terms of unemployment and high poverty levels, poor health, education and household incomes, leads one to question the way the country’s opulent mineral resources are being governed. The study used a mixed methods approach, through use of primary data (quantitative and qualitative data) and secondary data (archival data) as the basis for the collection as well as analysis of data. Complementarity of the research methods was achieved through use of data from household survey with 160 households in Mhondoro-Ngezi, Chegutu, Kwekwe and Shurugwi and in-depth interviews with officials of government ministries; of Finance and Economic Development, Health and Childcare, Primary and viii Secondary Education, local councillors, CSOs; ZELA and ZIMCODD, Traditional chiefs and ZASMC. The study established that mining growth is contributing somewhat to socio-economic development through employment creation, corporate social responsibility, CSOTs, ESPOs, taxation and royalties, but broad-based development has not taken place in the four districts. The study proposes a holistic mineral resources governance and socioeconomic development framework. The study recommends the Repeal of MMA and gazetting of a more comprehensive legal framework, implementation of constitutional provisions on transparency, accountability and stakeholder inclusion, adoption of free online tools for mineral processes disclosure, consolidation of the mining fiscal regime and so on.
- Full Text:
- Date Issued: 2020
- Authors: Chawatama, Chrispen Tauya
- Date: 2020
- Subjects: Mines and mineral resources -- Zimbabwe Mining law --Zimbabwe
- Language: English
- Type: Thesis , Doctoral , PhD(Dev)
- Identifier: http://hdl.handle.net/${Handle} , vital:42996
- Description: This study focused on investigating mineral resources governance (reflected in terms of three indicators of transparency, accountability and stakeholder inclusion) and its effect on socioeconomic development (in terms of three indicators of education, health and household incomes. Mineral resources can be a blessing and can lead to socioeconomic transformation of a country if they are managed transparently, accountably, inclusively equitably and sustainably. On the other hand, these subsoil capital assets can be a ‘curse’ and lead to poverty, conflicts amongst interest groups, elite capture, corruption and economic stagnation if they are not properly managed. Good governance of mineral resources seeks to ensure that the harnessing of mineral resources benefits the economy, enhances the quality of life and reduces poverty amongst citizens. The mining sector of Zimbabwe has risen to be the key economic sector in terms of its contribution to the GDP, FDI, fiscal revenue, exports and employment creation, particularly after the discovery of diamonds and more gold deposits in the country. However, in spite of the growth of the mining sector and its elevation to the mainstay of the economy, glaring dire socioeconomic conditions in terms of unemployment and high poverty levels, poor health, education and household incomes, leads one to question the way the country’s opulent mineral resources are being governed. The study used a mixed methods approach, through use of primary data (quantitative and qualitative data) and secondary data (archival data) as the basis for the collection as well as analysis of data. Complementarity of the research methods was achieved through use of data from household survey with 160 households in Mhondoro-Ngezi, Chegutu, Kwekwe and Shurugwi and in-depth interviews with officials of government ministries; of Finance and Economic Development, Health and Childcare, Primary and viii Secondary Education, local councillors, CSOs; ZELA and ZIMCODD, Traditional chiefs and ZASMC. The study established that mining growth is contributing somewhat to socio-economic development through employment creation, corporate social responsibility, CSOTs, ESPOs, taxation and royalties, but broad-based development has not taken place in the four districts. The study proposes a holistic mineral resources governance and socioeconomic development framework. The study recommends the Repeal of MMA and gazetting of a more comprehensive legal framework, implementation of constitutional provisions on transparency, accountability and stakeholder inclusion, adoption of free online tools for mineral processes disclosure, consolidation of the mining fiscal regime and so on.
- Full Text:
- Date Issued: 2020
Land Reform and the Challenge of Rural Development in Zimbabwe: The Case of the Fast Track Reform in Mashonaland West Region
- Authors: Chigarira, Tangai Sylvester
- Date: 2019
- Subjects: Land reform -- Zimbabwe Agriculture and state -- Zimbabwe Zimbabwe -- Politics and government
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/18665 , vital:42704
- Description: A largely agricultural country, land remains an important factor of production and a critical element in the livelihoods of rural Zimbabweans. Small-scale farmers rely on land for food and income. The post-independence development of Zimbabwe has been tied to land holding. As such, land reform aimed at addressing colonial racial land inequalities and rural underdevelopment became an imperative. In the post-independence era, Zimbabwe undertook two phases of land reform – the first occurred between 1980 and 1999 and was known as the Land reform and Resettlement Programme (LRRP). This was based on the ‘willing-buyer and willing seller’. The second phase which took place from 2000, known as the Fast Track Land Reform Programme (FTLRP), took a radical approach. However, due to a variety of reasons, including the dominance of small-scale farming and challenges of land reform, agricultural productivity remains low. Moreover, despite land reform, including massive land redistribution, the process appears incomplete and inconclusive. This is so essentially because the land reform neither increased food production nor reduced poverty. Accordingly, sustainable development remains a distant reality, especially among rural small-scale farmers. The study aimed at assessing the impact of the fast track land reform (FTLRP) on poverty reduction and sustainable rural development in Zimbabwe. Despite undertaking one of Southern Africa’s largest post-colonial redistributive land reform to date, the provision of land on its own has not been sufficient to address rural poverty and achieving meaningful rural development. This is so because the land reform has not articulated integrated growth as remoteness and poverty remain endemic, which is connected to the land. So, resolving the land question still remains crucial for sustainable rural development in Zimbabwe.
- Full Text:
- Date Issued: 2019
- Authors: Chigarira, Tangai Sylvester
- Date: 2019
- Subjects: Land reform -- Zimbabwe Agriculture and state -- Zimbabwe Zimbabwe -- Politics and government
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/18665 , vital:42704
- Description: A largely agricultural country, land remains an important factor of production and a critical element in the livelihoods of rural Zimbabweans. Small-scale farmers rely on land for food and income. The post-independence development of Zimbabwe has been tied to land holding. As such, land reform aimed at addressing colonial racial land inequalities and rural underdevelopment became an imperative. In the post-independence era, Zimbabwe undertook two phases of land reform – the first occurred between 1980 and 1999 and was known as the Land reform and Resettlement Programme (LRRP). This was based on the ‘willing-buyer and willing seller’. The second phase which took place from 2000, known as the Fast Track Land Reform Programme (FTLRP), took a radical approach. However, due to a variety of reasons, including the dominance of small-scale farming and challenges of land reform, agricultural productivity remains low. Moreover, despite land reform, including massive land redistribution, the process appears incomplete and inconclusive. This is so essentially because the land reform neither increased food production nor reduced poverty. Accordingly, sustainable development remains a distant reality, especially among rural small-scale farmers. The study aimed at assessing the impact of the fast track land reform (FTLRP) on poverty reduction and sustainable rural development in Zimbabwe. Despite undertaking one of Southern Africa’s largest post-colonial redistributive land reform to date, the provision of land on its own has not been sufficient to address rural poverty and achieving meaningful rural development. This is so because the land reform has not articulated integrated growth as remoteness and poverty remain endemic, which is connected to the land. So, resolving the land question still remains crucial for sustainable rural development in Zimbabwe.
- Full Text:
- Date Issued: 2019
Mobile phone banking : a comparative analysis of e-service quality and customer loyalty
- Authors: Chigori, Darlington Tawanda
- Date: 2017
- Subjects: Electronic commerce Customer loyalty Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/${Handle} , vital:39077
- Description: Mobile phone banking optimisation around the world is becoming more significant. Banks are investing heavily to improve service quality of both mobile phone banking applications and Unstructured Supplementary Service Data (USSD) banking in a bid to retain existing customers and win new ones. The majority of studies focusing on mobile phone banking have related to adoption and the validation of theories and factors affecting mobile phone banking. This study focused on contrasting the two categories of mobile phone banking, specifically mobile banking applications and USSD banking. This comparison is drawn in terms of e-service quality of these modes of banking and their resultant effects on customer loyalty. To validate and determine the nature of the relationships in the proposed model, the study examined e-service quality in terms of efficiency, fulfilment, privacy and systems availability as well as the overall influence of service quality on customer loyalty with respect to the two types of mobile banking. The positivistic paradigm was employed and thus, due to the scope of data and nature of the study, the quantitative approach was considered as the most appropriate approach. Previously used reliable and valid scales were adapted through a self-administered survey questionnaire. The results from a total number of 218 students at the University of Fort Hare (UFH) were analysed through Pearson correlation analysis, multiple regression analysis and Smart Partial Least Squares structural equation models (PLS-SEM). Based on the findings, various recommendations and implications were suggested to banks, practitioners and academics. The findings indicated that fulfilment, privacy and efficiency were all significantly related to overall service quality and customer loyalty. Systems availability was not significantly related to overall service quality and customer loyalty. The findings showed that privacy, fulfilment and efficiency are critical to both mobile banking applications (MB App) and USSD/cellphone banking.
- Full Text:
- Date Issued: 2017
- Authors: Chigori, Darlington Tawanda
- Date: 2017
- Subjects: Electronic commerce Customer loyalty Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/${Handle} , vital:39077
- Description: Mobile phone banking optimisation around the world is becoming more significant. Banks are investing heavily to improve service quality of both mobile phone banking applications and Unstructured Supplementary Service Data (USSD) banking in a bid to retain existing customers and win new ones. The majority of studies focusing on mobile phone banking have related to adoption and the validation of theories and factors affecting mobile phone banking. This study focused on contrasting the two categories of mobile phone banking, specifically mobile banking applications and USSD banking. This comparison is drawn in terms of e-service quality of these modes of banking and their resultant effects on customer loyalty. To validate and determine the nature of the relationships in the proposed model, the study examined e-service quality in terms of efficiency, fulfilment, privacy and systems availability as well as the overall influence of service quality on customer loyalty with respect to the two types of mobile banking. The positivistic paradigm was employed and thus, due to the scope of data and nature of the study, the quantitative approach was considered as the most appropriate approach. Previously used reliable and valid scales were adapted through a self-administered survey questionnaire. The results from a total number of 218 students at the University of Fort Hare (UFH) were analysed through Pearson correlation analysis, multiple regression analysis and Smart Partial Least Squares structural equation models (PLS-SEM). Based on the findings, various recommendations and implications were suggested to banks, practitioners and academics. The findings indicated that fulfilment, privacy and efficiency were all significantly related to overall service quality and customer loyalty. Systems availability was not significantly related to overall service quality and customer loyalty. The findings showed that privacy, fulfilment and efficiency are critical to both mobile banking applications (MB App) and USSD/cellphone banking.
- Full Text:
- Date Issued: 2017
The mediating role of mobile technology in the linkage between customer satisfaction and customer loyalty.
- Authors: Chihombori, Rumbidzai
- Date: 2012-01
- Subjects: Mobile Communication Systems--South Africa--Eastern Cape , Mobile Computing South Africa , South Africa Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25472 , vital:64282
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base. , Thesis (MA) -- Faculty of Management and Commerce, 2012
- Full Text:
- Date Issued: 2012-01
- Authors: Chihombori, Rumbidzai
- Date: 2012-01
- Subjects: Mobile Communication Systems--South Africa--Eastern Cape , Mobile Computing South Africa , South Africa Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25472 , vital:64282
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base. , Thesis (MA) -- Faculty of Management and Commerce, 2012
- Full Text:
- Date Issued: 2012-01
Succession politics and state administration in Africa: the case of Zimbabwe.
- Authors: Chikerema, Arthur Fidelis
- Date: 2021-02
- Subjects: Africa--Politics and government , Public administration , state governments
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21355 , vital:48494
- Description: The research probes the impact of succession politics on state administration in Africa, Zimbabwe as a case study. Power transition in any political landscape promotes the regeneration and configuration of the political architecture and the functionality of the administrative apparatus of the state. Government performance may thus be viewed as a result of political processes and dynamics that influence governance in a polity. Political succession determines the composition of administrative organs of the state and many political leaders wish to work with administrative apparatus, which are compatible with their ideological orientation. Regular transfer of executive power is the major test of stability, legitimacy and maturity of a nation’s political system, but in Zimbabwe, political leaders have shown a consistent trajectory of violating or amending state and party constitutions to prolong their stay in power (Constitutional coup or a third term tragedy). This has been compelled by ruthless silencing of dissent by suffocating political activism culminating in strong personalities and weak institutions. Succession politics in Zimbabwe resembles executive dominance, egocentrism, excessive appointing powers which are compounded by lack of institutional framework for succession. This undermines the professional independence of the bureaucracy, which in turn inhibits the pursuit of sound governance. Therefore, passing the baton to the next leader has been a challenge; resulting in the personalization of, governments and political parties by leaders. While constitutions provide for elective congress for purposes of electing party leadership and/ or renewing their mandates, there is strong literature pointing to the capture of representative institutions such as Parliaments through strong normative values by leaders. This erodes the role of Parliaments or congresses as a democratic institution, as leaders have used it to “endorse” themselves. The research examines the influence of succession politics on state administration, especially on how the institution of the state and party politics in Zimbabwe conflate with the public administration system leading to state malfunction. This research adopts a qualitative research design that provides an understanding of underlying reasons, opinions, and motivations on political succession and state administration in Zimbabwe. Data was collected through in-depth interviews, complemented by document review and analyzed through thematic content analysis. The study found out that, despite the existence of the legal frameworks that promote seamless power transition, political, societal and historical factors exacerbate Zimbabwe’s succession dilemma. Colonial legacy, societal laxity, the military factor, capture of state institutions by the political elite, lack of a retirement institutional mechanism, the principle of sovereignty and politicization of the succession process were found as the major hindrances to Zimbabwe’s succession trajectory. It recommends broad based and genuine civil service, electoral, security and political (politics with ethics and values) reforms to dismantle the current legacy imbedded in the political system. , Thesis (PhD) (Public Administration) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
- Authors: Chikerema, Arthur Fidelis
- Date: 2021-02
- Subjects: Africa--Politics and government , Public administration , state governments
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21355 , vital:48494
- Description: The research probes the impact of succession politics on state administration in Africa, Zimbabwe as a case study. Power transition in any political landscape promotes the regeneration and configuration of the political architecture and the functionality of the administrative apparatus of the state. Government performance may thus be viewed as a result of political processes and dynamics that influence governance in a polity. Political succession determines the composition of administrative organs of the state and many political leaders wish to work with administrative apparatus, which are compatible with their ideological orientation. Regular transfer of executive power is the major test of stability, legitimacy and maturity of a nation’s political system, but in Zimbabwe, political leaders have shown a consistent trajectory of violating or amending state and party constitutions to prolong their stay in power (Constitutional coup or a third term tragedy). This has been compelled by ruthless silencing of dissent by suffocating political activism culminating in strong personalities and weak institutions. Succession politics in Zimbabwe resembles executive dominance, egocentrism, excessive appointing powers which are compounded by lack of institutional framework for succession. This undermines the professional independence of the bureaucracy, which in turn inhibits the pursuit of sound governance. Therefore, passing the baton to the next leader has been a challenge; resulting in the personalization of, governments and political parties by leaders. While constitutions provide for elective congress for purposes of electing party leadership and/ or renewing their mandates, there is strong literature pointing to the capture of representative institutions such as Parliaments through strong normative values by leaders. This erodes the role of Parliaments or congresses as a democratic institution, as leaders have used it to “endorse” themselves. The research examines the influence of succession politics on state administration, especially on how the institution of the state and party politics in Zimbabwe conflate with the public administration system leading to state malfunction. This research adopts a qualitative research design that provides an understanding of underlying reasons, opinions, and motivations on political succession and state administration in Zimbabwe. Data was collected through in-depth interviews, complemented by document review and analyzed through thematic content analysis. The study found out that, despite the existence of the legal frameworks that promote seamless power transition, political, societal and historical factors exacerbate Zimbabwe’s succession dilemma. Colonial legacy, societal laxity, the military factor, capture of state institutions by the political elite, lack of a retirement institutional mechanism, the principle of sovereignty and politicization of the succession process were found as the major hindrances to Zimbabwe’s succession trajectory. It recommends broad based and genuine civil service, electoral, security and political (politics with ethics and values) reforms to dismantle the current legacy imbedded in the political system. , Thesis (PhD) (Public Administration) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
Succession politics and state administration in Africa: the case of Zimbabwe.
- Authors: Chikerema, Arthur Fidelis
- Date: 2021-02
- Subjects: Public administration , State governments
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21467 , vital:48659
- Description: The research probes the impact of succession politics on state administration in Africa, Zimbabwe as a case study. Power transition in any political landscape promotes the regeneration and configuration of the political architecture and the functionality of the administrative apparatus of the state. Government performance may thus be viewed as a result of political processes and dynamics that influence governance in a polity. Political succession determines the composition of administrative organs of the state and many political leaders wish to work with administrative apparatus, which are compatible with their ideological orientation. Regular transfer of executive power is the major test of stability, legitimacy and maturity of a nation’s political system, but in Zimbabwe, political leaders have shown a consistent trajectory of violating or amending state and party constitutions to prolong their stay in power (Constitutional coup or a third term tragedy). This has been compelled by ruthless silencing of dissent by suffocating political activism culminating in strong personalities and weak institutions. Succession politics in Zimbabwe resembles executive dominance, egocentrism, excessive appointing powers which are compounded by lack of institutional framework for succession. This undermines the professional independence of the bureaucracy, which in turn inhibits the pursuit of sound governance. Therefore, passing the baton to the next leader has been a challenge; resulting in the personalization of, governments and political parties by leaders. While constitutions provide for elective congress for purposes of electing party leadership and/ or renewing their mandates, there is strong literature pointing to the capture of representative institutions such as Parliaments through strong normative values by leaders. This erodes the role of Parliaments or congresses as a democratic institution, as leaders have used it to “endorse” themselves. The research examines the influence of succession politics on state administration, especially on how the institution of the state and party politics in Zimbabwe conflate with the public administration system leading to state malfunction. This research adopts a qualitative research design that provides an understanding of underlying reasons, opinions, and motivations on political succession and state administration in Zimbabwe. Data was collected through in-depth interviews, complemented by document review and analyzed through thematic content analysis. The study found out that, despite the existence of the legal frameworks that promote seamless power transition, political, societal and historical factors exacerbate Zimbabwe’s succession dilemma. Colonial legacy, societal laxity, the military factor, capture of state institutions by the political elite, lack of a retirement institutional mechanism, the principle of sovereignty and politicization of the succession process were found as the major hindrances to Zimbabwe’s succession trajectory. It recommends broad based and genuine civil service, electoral, security and political (politics with ethics and values) reforms to dismantle the current legacy imbedded in the political system. , Thesis (PhD) (Public Administration) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
- Authors: Chikerema, Arthur Fidelis
- Date: 2021-02
- Subjects: Public administration , State governments
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21467 , vital:48659
- Description: The research probes the impact of succession politics on state administration in Africa, Zimbabwe as a case study. Power transition in any political landscape promotes the regeneration and configuration of the political architecture and the functionality of the administrative apparatus of the state. Government performance may thus be viewed as a result of political processes and dynamics that influence governance in a polity. Political succession determines the composition of administrative organs of the state and many political leaders wish to work with administrative apparatus, which are compatible with their ideological orientation. Regular transfer of executive power is the major test of stability, legitimacy and maturity of a nation’s political system, but in Zimbabwe, political leaders have shown a consistent trajectory of violating or amending state and party constitutions to prolong their stay in power (Constitutional coup or a third term tragedy). This has been compelled by ruthless silencing of dissent by suffocating political activism culminating in strong personalities and weak institutions. Succession politics in Zimbabwe resembles executive dominance, egocentrism, excessive appointing powers which are compounded by lack of institutional framework for succession. This undermines the professional independence of the bureaucracy, which in turn inhibits the pursuit of sound governance. Therefore, passing the baton to the next leader has been a challenge; resulting in the personalization of, governments and political parties by leaders. While constitutions provide for elective congress for purposes of electing party leadership and/ or renewing their mandates, there is strong literature pointing to the capture of representative institutions such as Parliaments through strong normative values by leaders. This erodes the role of Parliaments or congresses as a democratic institution, as leaders have used it to “endorse” themselves. The research examines the influence of succession politics on state administration, especially on how the institution of the state and party politics in Zimbabwe conflate with the public administration system leading to state malfunction. This research adopts a qualitative research design that provides an understanding of underlying reasons, opinions, and motivations on political succession and state administration in Zimbabwe. Data was collected through in-depth interviews, complemented by document review and analyzed through thematic content analysis. The study found out that, despite the existence of the legal frameworks that promote seamless power transition, political, societal and historical factors exacerbate Zimbabwe’s succession dilemma. Colonial legacy, societal laxity, the military factor, capture of state institutions by the political elite, lack of a retirement institutional mechanism, the principle of sovereignty and politicization of the succession process were found as the major hindrances to Zimbabwe’s succession trajectory. It recommends broad based and genuine civil service, electoral, security and political (politics with ethics and values) reforms to dismantle the current legacy imbedded in the political system. , Thesis (PhD) (Public Administration) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
Male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession: A case of a hospital in the Eastern Cape Province of South Africa
- Authors: Chikungwa-Everson , Tarisai
- Date: 2019
- Subjects: Quality of work life Occupational prestige
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13314 , vital:39633
- Description: Orientation: Work and individual pursuit for career development have become critical in modern society. Within this, new forms of work and categories of work have emerged. Given these new forms of work and categories of work, there is a need to understand individual sense-making and experiences of transition. Research Purpose: The study explores male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Motivation of the Study: Calls exist within the extant literature to understand modern forms of work and individual transition. One such area is that of dirty work – classified as any form of work with physical, moral or emotional taint. Little research within an Industrial and Organisational Psychology context exists on dirty work. Research Approach, Design/Method: An interpretivist, qualitative research approach using the exploratory research design was utilised to explore male nurse's occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Narrative analysis was used as a basis for analysis using 27 male nurses working within the Eastern Cape Province of South Africa. Main Findings: Based on the analysis of the 27 participants that took part in the study five main narratives emerged. These included: a) a career in nursing as framed as a recursive discourse; b) the experience of a nurse as oscillating as an agentic prowess and a communal assemblage of continued suspicion; c) striving more agentic domains ahead of communal domains in entering and surviving within dirty work; d) male nurses fulfilling a gendered utility role that female nurses cannot occupy and finally, e) male nurses’ ephemeral intention of being in the nursing profession influenced by the conditions of work. ii Practical/Managerial Implications: Based on the findings of the research, interventions are proposed with ramifications for the individual, organisation and career counselling. Contribution/Value-Add: Based on the findings of the research a theoretical framework of dirty work experiences and meaning of work amongst male nurses is proposed. The framework represents a departure away from traditional career theories espoused in the work of Holland and Super as it illustrates the role of intersectionality and marginality in shaping career development. Further, the proposed framework founded from the findings of the research (though supporting modern career models such as the Systems Theory Framework and the Career Construction Theory) uniquely show drivers towards dirty work, b) the processual work accompanying dirty work involvement and finally, c) the meaning ascribed to dirty work. The study becomes the first within a South African context.
- Full Text:
- Date Issued: 2019
- Authors: Chikungwa-Everson , Tarisai
- Date: 2019
- Subjects: Quality of work life Occupational prestige
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13314 , vital:39633
- Description: Orientation: Work and individual pursuit for career development have become critical in modern society. Within this, new forms of work and categories of work have emerged. Given these new forms of work and categories of work, there is a need to understand individual sense-making and experiences of transition. Research Purpose: The study explores male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Motivation of the Study: Calls exist within the extant literature to understand modern forms of work and individual transition. One such area is that of dirty work – classified as any form of work with physical, moral or emotional taint. Little research within an Industrial and Organisational Psychology context exists on dirty work. Research Approach, Design/Method: An interpretivist, qualitative research approach using the exploratory research design was utilised to explore male nurse's occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Narrative analysis was used as a basis for analysis using 27 male nurses working within the Eastern Cape Province of South Africa. Main Findings: Based on the analysis of the 27 participants that took part in the study five main narratives emerged. These included: a) a career in nursing as framed as a recursive discourse; b) the experience of a nurse as oscillating as an agentic prowess and a communal assemblage of continued suspicion; c) striving more agentic domains ahead of communal domains in entering and surviving within dirty work; d) male nurses fulfilling a gendered utility role that female nurses cannot occupy and finally, e) male nurses’ ephemeral intention of being in the nursing profession influenced by the conditions of work. ii Practical/Managerial Implications: Based on the findings of the research, interventions are proposed with ramifications for the individual, organisation and career counselling. Contribution/Value-Add: Based on the findings of the research a theoretical framework of dirty work experiences and meaning of work amongst male nurses is proposed. The framework represents a departure away from traditional career theories espoused in the work of Holland and Super as it illustrates the role of intersectionality and marginality in shaping career development. Further, the proposed framework founded from the findings of the research (though supporting modern career models such as the Systems Theory Framework and the Career Construction Theory) uniquely show drivers towards dirty work, b) the processual work accompanying dirty work involvement and finally, c) the meaning ascribed to dirty work. The study becomes the first within a South African context.
- Full Text:
- Date Issued: 2019
Factors that influence the career success of women managers at a historically black institution in South Africa
- Authors: Chikuya, Albeter Fungai
- Date: 2017
- Subjects: Women executives -- South Africa Universities and colleges -- South Africa Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11275 , vital:39052
- Description: Orientation: The government of South Africa is making efforts to facilitate the inclusion of women in the workplace, even though they still encounter various career barriers that inhibit their career success. Research purpose: The main purpose of the study was to investigate the factors influencing the career success of women managers at a historically black institution. Motivation: Most studies that focused on career success opted for a positivist research paradigm, but this study is amongst the few that has employed the interpretivism paradigm to enable the researcher to understand subjectively the occupational challenges women experience. Research approach, design, methodology: The study was conducted to ascertain the factors that influence the career success of women managers. A sample of 20 participants was selected, and one on one semi-structured interviews were conducted with women managers who are currently working at the University of Fort Hare. A qualitative approach was suitable for the study because the challenges of the participants were expressed from their lived experiences. The interviews were analysed using Braun and Clarke's six steps of data analysis. Main findings: The study revealed that women experience similar career challenges as they go up their career ladder. Such challenges include gender discrimination, resistance, the glass ceiling and work-life balance dilemma; hence, all these above affect the career success of women. Various themes emerged from the study, namely, the quests for further professional development and improvements, the heightened prioritisation of objective rewards and subjective rewards, negotiation between work and personal space as affecting career development and the resolution tactic: flee or fight. Practical/ managerial implications: An intervention is needed to ensure that organisations are more sensitive to the issues of women representation to top positions to enhance their career success. The study will be useful to both organisations and academics to design policies that will facilitate the career success of women. Contribution: The study is amongst the few that adopted the qualitative paradigm in investigating the factors influencing the career success of women managers, by understanding from their lived experiences. The implications of these findings for policy, practice and career counselling are suggested.
- Full Text:
- Date Issued: 2017
- Authors: Chikuya, Albeter Fungai
- Date: 2017
- Subjects: Women executives -- South Africa Universities and colleges -- South Africa Career development -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11275 , vital:39052
- Description: Orientation: The government of South Africa is making efforts to facilitate the inclusion of women in the workplace, even though they still encounter various career barriers that inhibit their career success. Research purpose: The main purpose of the study was to investigate the factors influencing the career success of women managers at a historically black institution. Motivation: Most studies that focused on career success opted for a positivist research paradigm, but this study is amongst the few that has employed the interpretivism paradigm to enable the researcher to understand subjectively the occupational challenges women experience. Research approach, design, methodology: The study was conducted to ascertain the factors that influence the career success of women managers. A sample of 20 participants was selected, and one on one semi-structured interviews were conducted with women managers who are currently working at the University of Fort Hare. A qualitative approach was suitable for the study because the challenges of the participants were expressed from their lived experiences. The interviews were analysed using Braun and Clarke's six steps of data analysis. Main findings: The study revealed that women experience similar career challenges as they go up their career ladder. Such challenges include gender discrimination, resistance, the glass ceiling and work-life balance dilemma; hence, all these above affect the career success of women. Various themes emerged from the study, namely, the quests for further professional development and improvements, the heightened prioritisation of objective rewards and subjective rewards, negotiation between work and personal space as affecting career development and the resolution tactic: flee or fight. Practical/ managerial implications: An intervention is needed to ensure that organisations are more sensitive to the issues of women representation to top positions to enhance their career success. The study will be useful to both organisations and academics to design policies that will facilitate the career success of women. Contribution: The study is amongst the few that adopted the qualitative paradigm in investigating the factors influencing the career success of women managers, by understanding from their lived experiences. The implications of these findings for policy, practice and career counselling are suggested.
- Full Text:
- Date Issued: 2017
The level of awareness and use of risk management techniques by SMEs in the construction industry : a case of King Williams Town and Port Elizabeth
- Authors: Chiliya, William
- Date: 2017
- Subjects: Risk management Construction industry -- Cost control Small business
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8932 , vital:33998
- Description: The purpose of this study was to investigate the level of awareness and use of risk management techniques by SMEs in the construction industry conducting business activities in King William’s Town and Port Elizabeth in the Eastern Cape Province of South Africa. A self-administered questionnaire was used to gather data from 82 SME owners or managers in the construction industry. The statistical Package for Social Sciences (SPSS) was used to analyse data. The Chi-square, cross tabulation and descriptive statistical tests were employed to analyse the data. The results of the study revealed that there is a low level of awareness and use of risk management techniques by SMEs in the construction industry. In addition, the results revealed that SMEs in the construction industry have a positive attitude toward risk management techniques. The results of the study recommend that the government, tertiary institutions, construction industry development board and SME owners or managers in the construction industry should work together to improve the level of awareness and use of risk management techniques.
- Full Text:
- Date Issued: 2017
- Authors: Chiliya, William
- Date: 2017
- Subjects: Risk management Construction industry -- Cost control Small business
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8932 , vital:33998
- Description: The purpose of this study was to investigate the level of awareness and use of risk management techniques by SMEs in the construction industry conducting business activities in King William’s Town and Port Elizabeth in the Eastern Cape Province of South Africa. A self-administered questionnaire was used to gather data from 82 SME owners or managers in the construction industry. The statistical Package for Social Sciences (SPSS) was used to analyse data. The Chi-square, cross tabulation and descriptive statistical tests were employed to analyse the data. The results of the study revealed that there is a low level of awareness and use of risk management techniques by SMEs in the construction industry. In addition, the results revealed that SMEs in the construction industry have a positive attitude toward risk management techniques. The results of the study recommend that the government, tertiary institutions, construction industry development board and SME owners or managers in the construction industry should work together to improve the level of awareness and use of risk management techniques.
- Full Text:
- Date Issued: 2017
The role of decent rural employment in counteracting food insecurity in Bindura rural district, Zimbabwe
- Authors: Chimberengwa, Patronella
- Date: 2014
- Subjects: Poverty -- Prevention , Food security , Food relief
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26324 , vital:65238
- Description: Despite many initiatives that are being implemented by the governments of different nations and the international community to minimize hunger and poverty in rural areas, several households continue to suffer from food insecurity. The World Food Programme (WFP) and the government in Zimbabwe are providing food aid to approximately 1.6 million people across the 37 districts in the country. Measures have been undertaken to counter food insecurity in Zimbabwe but to no avail. Food related public policies such as donor aid and government subsidies have also been unworkable for such a long time. In this study a comprehensive analysis of the role of decent rural employment in counteracting food insecurity will be provided. The study also seeks to assess how humanitarian work psychologists can work together with various stakeholders in society so as to curb household food insecurity. The Study population included all the households in Bindura rural district in Zimbabwe. Both quantitative and qualitative research designs were used. The researcher used cluster sampling procedure in which households were divided into groups (clusters) and a sample of the groups was selected. A random sample was then drawn from the elements within each selected group. The results confirmed that those that are not decently employed face a broad range of decent work deficits, exploitation at work and are food insecure, a finding that is similar to other countries. Thus, the researcher concluded that Decent Rural employment do have an impact on food security. Taking a look at the basic tenets of decent employment such as full time employment, a decent income, reasonable working hours and employee benefits among others, the results showed that they all impact on food security. The information obtained will be fundamental for communities at risk and dealing with the issue may help improve food insecurity situation in the country. This information will also help in formulating special measures in the form of tailor made strategies specifically made for the district and helps in doing away with what is called a one size fits all approach to food security as it pays particular attention to the households in that particular district. , Thesis (MA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014
- Authors: Chimberengwa, Patronella
- Date: 2014
- Subjects: Poverty -- Prevention , Food security , Food relief
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26324 , vital:65238
- Description: Despite many initiatives that are being implemented by the governments of different nations and the international community to minimize hunger and poverty in rural areas, several households continue to suffer from food insecurity. The World Food Programme (WFP) and the government in Zimbabwe are providing food aid to approximately 1.6 million people across the 37 districts in the country. Measures have been undertaken to counter food insecurity in Zimbabwe but to no avail. Food related public policies such as donor aid and government subsidies have also been unworkable for such a long time. In this study a comprehensive analysis of the role of decent rural employment in counteracting food insecurity will be provided. The study also seeks to assess how humanitarian work psychologists can work together with various stakeholders in society so as to curb household food insecurity. The Study population included all the households in Bindura rural district in Zimbabwe. Both quantitative and qualitative research designs were used. The researcher used cluster sampling procedure in which households were divided into groups (clusters) and a sample of the groups was selected. A random sample was then drawn from the elements within each selected group. The results confirmed that those that are not decently employed face a broad range of decent work deficits, exploitation at work and are food insecure, a finding that is similar to other countries. Thus, the researcher concluded that Decent Rural employment do have an impact on food security. Taking a look at the basic tenets of decent employment such as full time employment, a decent income, reasonable working hours and employee benefits among others, the results showed that they all impact on food security. The information obtained will be fundamental for communities at risk and dealing with the issue may help improve food insecurity situation in the country. This information will also help in formulating special measures in the form of tailor made strategies specifically made for the district and helps in doing away with what is called a one size fits all approach to food security as it pays particular attention to the households in that particular district. , Thesis (MA) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014
Mobile money adoption: a case study of Zimbaweans residing in South Africa
- Authors: Chimusoro, Anna
- Date: 2019
- Subjects: Mobile commerce Financial institutions
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13326 , vital:39634
- Description: A mobile phone has become an essential tool for both social and economic development in various countries around the world. For Zimbabweans residing in South Africa, a mobile phone is a lifeline to support family and relatives back home through Eco-cash mobile money service. With the assistance of mobile commerce applications, consumers are able to use their devices for financial transactions, taking pictures, videos and accessing social networks. As such, a mobile phone can be used for a myriad of functions other than communication purposes. These innovative technological developments in the telecommunications sector have also empowered businesses to improve on their efficiency and effectiveness. However, the challenge remains for consumers to adopt these innovations. Therefore, the purpose of this study was to determine the factors influencing the adoption of mobile money (Eco-cash) by Zimbabweans residing in South Africa. The study also established if perceived usefulness, perceived ease of use, perceived risk, perceived trust, social influence and facilitating conditions influence the intention to adopt mobile money (Eco-cash). The research adopted the TAM, extended TAM and UTAUT constructs to develop a theoretical model. A quantitative, descriptive research approach was applied to the study. Both primary and secondary sources were utilised in the collection of data. A self-administered questionnaire was distributed to a sample of 377 respondents through convenience and snowballing sampling methods in East London. Statistical Package for Social Sciences (SPSS) version 25 software packages was utilised to analyse the data. Analysis of Variance (ANOVA) and multiple linear regression analysis (MLR) statistical techniques were employed to interpret the findings. The study found significant relationships on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence and user intention. No significant relationship was found between facilitating conditions and user intention. The study recommends that MNOs design mobile money systems that are user-friendly and simple to use. Furthermore, MNOs and mobile money agents can offer value added services to attract more consumers to use their services.
- Full Text:
- Date Issued: 2019
- Authors: Chimusoro, Anna
- Date: 2019
- Subjects: Mobile commerce Financial institutions
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13326 , vital:39634
- Description: A mobile phone has become an essential tool for both social and economic development in various countries around the world. For Zimbabweans residing in South Africa, a mobile phone is a lifeline to support family and relatives back home through Eco-cash mobile money service. With the assistance of mobile commerce applications, consumers are able to use their devices for financial transactions, taking pictures, videos and accessing social networks. As such, a mobile phone can be used for a myriad of functions other than communication purposes. These innovative technological developments in the telecommunications sector have also empowered businesses to improve on their efficiency and effectiveness. However, the challenge remains for consumers to adopt these innovations. Therefore, the purpose of this study was to determine the factors influencing the adoption of mobile money (Eco-cash) by Zimbabweans residing in South Africa. The study also established if perceived usefulness, perceived ease of use, perceived risk, perceived trust, social influence and facilitating conditions influence the intention to adopt mobile money (Eco-cash). The research adopted the TAM, extended TAM and UTAUT constructs to develop a theoretical model. A quantitative, descriptive research approach was applied to the study. Both primary and secondary sources were utilised in the collection of data. A self-administered questionnaire was distributed to a sample of 377 respondents through convenience and snowballing sampling methods in East London. Statistical Package for Social Sciences (SPSS) version 25 software packages was utilised to analyse the data. Analysis of Variance (ANOVA) and multiple linear regression analysis (MLR) statistical techniques were employed to interpret the findings. The study found significant relationships on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence and user intention. No significant relationship was found between facilitating conditions and user intention. The study recommends that MNOs design mobile money systems that are user-friendly and simple to use. Furthermore, MNOs and mobile money agents can offer value added services to attract more consumers to use their services.
- Full Text:
- Date Issued: 2019