Quality of work life and job embeddedness as predictors of turnover intentions among academic staff at selected Universities in the Eastern cape province of South Africa
- Authors: Tendai , Tichangwa
- Date: 2019
- Subjects: Employee retention Organizational behavior Work -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/19153 , vital:39873
- Description: Rapid higher education change in South Africa has adversely affected academics job experiences, resulting in high academic staff turnover. Despite the extant literature on the impact of higher education change, few studies have assessed how higher education change has influenced academics‟ quality of work life (QWL), job embeddedness (JE) and intention to quit (ITQ). This study investigated academic staff QWL and JE as predictors of their ITQ. A sample of 250 teaching staff (n = 250) was selected from two universities in the Eastern Cape province of South Africa using quota sampling. Data were gathered using questionnaires and analysed using descriptive (frequency distributions and measures of central tendency and variability) and inferential (Pearson correlation, significance testing and regression analysis) statistical methods. The findings confirmed the hypothesised significant negative relationships of QWL and JE with ITQ. Partial evidence suggested that QWL and JE combined explained significantly more ITQ variance than both variables did separately. JE did not moderate the QWL-ITQ association, but explained substantially greater variance in ITQ than QWL did. The sample registered high QWL and moderate JE and ITQ levels. Acceptable instrument validity and reliability were reported. The findings suggest that intrainstitutional factors somewhat mitigate the adverse effects of higher education change on academics‟ QWL, JE and ITQ and a need to enhance JE aspects, in particular, to reduce academic staff turnover intentions and behaviour. Recommendations are offered for future policy, research and practice.
- Full Text:
- Date Issued: 2019
- Authors: Tendai , Tichangwa
- Date: 2019
- Subjects: Employee retention Organizational behavior Work -- Psychological aspects
- Language: English
- Type: Thesis , Doctoral , D.Com (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/19153 , vital:39873
- Description: Rapid higher education change in South Africa has adversely affected academics job experiences, resulting in high academic staff turnover. Despite the extant literature on the impact of higher education change, few studies have assessed how higher education change has influenced academics‟ quality of work life (QWL), job embeddedness (JE) and intention to quit (ITQ). This study investigated academic staff QWL and JE as predictors of their ITQ. A sample of 250 teaching staff (n = 250) was selected from two universities in the Eastern Cape province of South Africa using quota sampling. Data were gathered using questionnaires and analysed using descriptive (frequency distributions and measures of central tendency and variability) and inferential (Pearson correlation, significance testing and regression analysis) statistical methods. The findings confirmed the hypothesised significant negative relationships of QWL and JE with ITQ. Partial evidence suggested that QWL and JE combined explained significantly more ITQ variance than both variables did separately. JE did not moderate the QWL-ITQ association, but explained substantially greater variance in ITQ than QWL did. The sample registered high QWL and moderate JE and ITQ levels. Acceptable instrument validity and reliability were reported. The findings suggest that intrainstitutional factors somewhat mitigate the adverse effects of higher education change on academics‟ QWL, JE and ITQ and a need to enhance JE aspects, in particular, to reduce academic staff turnover intentions and behaviour. Recommendations are offered for future policy, research and practice.
- Full Text:
- Date Issued: 2019
Challenges in the implementation of a community police forum constitution: a case study of the beacon bay community police forum in the Eastern Cape
- Authors: Twani, Sydney Vuyisile
- Date: 2019
- Subjects: Community policing -- South Africa Crime prevention Police-community relations Police -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11031 , vital:36687
- Description: The purpose of this study was to investigate the extent to which the Beacon Bay Community Police Forum in the East London area has implemented the Community Police Forum (CPF) uniform constitution. The main research question of this study was: To what extent has the Beacon Bay Community Police Forum in the East London area implemented the uniform Community Police Forum (CPF) constitution? The theoretical framework that guided this study was the broken windows theory. The literature review looked into the following: existing knowledge based on the assessment of the implementation of the uniform CPF constitution by the Beacon Bay Community Police Forum, the regulatory framework and an overview of the role and functions of the community police forum (CPF) in South Africa, lack of awareness and representativeness as challenges to community police forums effectiveness, inadequate resources in the implementation of an effective community policing forum, lack of trust between the police and the community and the issue of corruption as challenges in the implementation of CPF. The qualitative research method was used in this study. The case study design was also used. The researcher used the purposive sampling technique to select six community members and four community executives of the Beacon Bay CPF in the East London area. Face-to-face in-depth individual interviews were used to gather in-depth data. The manual method of analysis was used. The researcher analysed the data by capturing the patterns and direct words of the participants who were interviewed through note taking. Themes were drawn from the responses of the participants and analysed. Some of the findings were that: Community members did not know exactly when the CPF was implemented, the CPF was not effective, community members did not attend CPF meetings and had negative attitudes towards CPF, the police worked better with the rich people rather than the poor ones and there were some influences of politics in the CPF. In addition, the resources lacking at the CPF were: SAPS staff, shortage of police stations and insufficient vehicles at the police stations. Furthermore, some police worked hand-iniv hand with the criminals and the repercussions of poor trust between the community and the police included: community members taking the law into their own hands, poor handling of criminal cases, and escalation of crime in the community. Some community members noted the positive effect that the implementation of the community police forum had as they could now engage the police directly on matters relating to crime and how they think such challenges can be addressed. The researcher made some recommendations towards an effective implementation of the Community Police Forum in Beacon Bay in East London.
- Full Text:
- Date Issued: 2019
- Authors: Twani, Sydney Vuyisile
- Date: 2019
- Subjects: Community policing -- South Africa Crime prevention Police-community relations Police -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/11031 , vital:36687
- Description: The purpose of this study was to investigate the extent to which the Beacon Bay Community Police Forum in the East London area has implemented the Community Police Forum (CPF) uniform constitution. The main research question of this study was: To what extent has the Beacon Bay Community Police Forum in the East London area implemented the uniform Community Police Forum (CPF) constitution? The theoretical framework that guided this study was the broken windows theory. The literature review looked into the following: existing knowledge based on the assessment of the implementation of the uniform CPF constitution by the Beacon Bay Community Police Forum, the regulatory framework and an overview of the role and functions of the community police forum (CPF) in South Africa, lack of awareness and representativeness as challenges to community police forums effectiveness, inadequate resources in the implementation of an effective community policing forum, lack of trust between the police and the community and the issue of corruption as challenges in the implementation of CPF. The qualitative research method was used in this study. The case study design was also used. The researcher used the purposive sampling technique to select six community members and four community executives of the Beacon Bay CPF in the East London area. Face-to-face in-depth individual interviews were used to gather in-depth data. The manual method of analysis was used. The researcher analysed the data by capturing the patterns and direct words of the participants who were interviewed through note taking. Themes were drawn from the responses of the participants and analysed. Some of the findings were that: Community members did not know exactly when the CPF was implemented, the CPF was not effective, community members did not attend CPF meetings and had negative attitudes towards CPF, the police worked better with the rich people rather than the poor ones and there were some influences of politics in the CPF. In addition, the resources lacking at the CPF were: SAPS staff, shortage of police stations and insufficient vehicles at the police stations. Furthermore, some police worked hand-iniv hand with the criminals and the repercussions of poor trust between the community and the police included: community members taking the law into their own hands, poor handling of criminal cases, and escalation of crime in the community. Some community members noted the positive effect that the implementation of the community police forum had as they could now engage the police directly on matters relating to crime and how they think such challenges can be addressed. The researcher made some recommendations towards an effective implementation of the Community Police Forum in Beacon Bay in East London.
- Full Text:
- Date Issued: 2019
Utilisation of the Auditor-General's reports in improving the audit outcomes at selected municipalities within Amathole District Municipality (2006- 2015)
- Kwaza, Makhosandile Hercules
- Authors: Kwaza, Makhosandile Hercules
- Date: 2017
- Subjects: Auditing -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape Civil service -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/1664 , vital:27540
- Description: Amathole District Municipality has for the past five consecutive years been receiving an unqualified audit opinion from the AGSA. This has been the trend, despite the commitment made by the Executive Mayor in April 2012 to the then Auditor-General, Mr Nombembe, that the leadership of the municipality would deliver a clean audit outcome by 30 June 2013. This scenario is replicated in the local municipalities within the district. Two of the district municipalities have for the past three consecutive years been receiving a disclaimer audit opinion. In one of the municipalities, this trend changed; and this municipality received an unqualified audit opinion for two consecutive years; while in the third year, it received a qualified audit opinion. The stagnation and regression in the audit outcomes of these municipalities may be as a result of either the non-implementation of audit-action plans to address the previous year’s audit findings; or there could be other factors resulting in the above scenario. The main objective of this study is to investigate whether the utilisation of the Auditor-General’s reports improve the audit outcomes in selected municipalities within Amathole District Municipality for the period 01 July 2006 to 30 June 2015.
- Full Text:
- Date Issued: 2017
- Authors: Kwaza, Makhosandile Hercules
- Date: 2017
- Subjects: Auditing -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape Finance, Public -- South Africa -- Eastern Cape Civil service -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/1664 , vital:27540
- Description: Amathole District Municipality has for the past five consecutive years been receiving an unqualified audit opinion from the AGSA. This has been the trend, despite the commitment made by the Executive Mayor in April 2012 to the then Auditor-General, Mr Nombembe, that the leadership of the municipality would deliver a clean audit outcome by 30 June 2013. This scenario is replicated in the local municipalities within the district. Two of the district municipalities have for the past three consecutive years been receiving a disclaimer audit opinion. In one of the municipalities, this trend changed; and this municipality received an unqualified audit opinion for two consecutive years; while in the third year, it received a qualified audit opinion. The stagnation and regression in the audit outcomes of these municipalities may be as a result of either the non-implementation of audit-action plans to address the previous year’s audit findings; or there could be other factors resulting in the above scenario. The main objective of this study is to investigate whether the utilisation of the Auditor-General’s reports improve the audit outcomes in selected municipalities within Amathole District Municipality for the period 01 July 2006 to 30 June 2015.
- Full Text:
- Date Issued: 2017
Exploring performance management systems in the Eastern Cape Department of Education
- Authors: Faye, Busisiwe
- Date: 2017
- Subjects: Performance standards Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8792 , vital:33584
- Description: The declining matric pass rates in the Eastern Cape Department of Education emanate from the ineffective implementation of performance management systems. Using an extensive documentary review analysis, the study explores various challenges which affected the Department in implanting performance management systems to enhance leaners’ performance and improve the work of public officials. The study recognizes that the manipulation of recruitment systems, ineffective leadership and administration discourage the effective implementation of performance management systems. In this case, public officials delayed to sign performance agreements which resulted in low staff morale. The Supervisor in the ECDoE could not provide feedback in time to officials which resulted in low morale. The study revealed the lack of monitoring and evaluation of performance management systems is due to lack of skills in the department. All these challenges affected the department negatively in terms of improving performance management for the benefit of learners’ education in the province. The study concludes that the implementation of skills development programmes in the Department can spearhead effective service delivery. The government of South Africa needs to channel adequate funding towards skills development, which is imperative in the running of an efficient public service.
- Full Text:
- Date Issued: 2017
- Authors: Faye, Busisiwe
- Date: 2017
- Subjects: Performance standards Performance -- Management Performance -- Measurement
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/8792 , vital:33584
- Description: The declining matric pass rates in the Eastern Cape Department of Education emanate from the ineffective implementation of performance management systems. Using an extensive documentary review analysis, the study explores various challenges which affected the Department in implanting performance management systems to enhance leaners’ performance and improve the work of public officials. The study recognizes that the manipulation of recruitment systems, ineffective leadership and administration discourage the effective implementation of performance management systems. In this case, public officials delayed to sign performance agreements which resulted in low staff morale. The Supervisor in the ECDoE could not provide feedback in time to officials which resulted in low morale. The study revealed the lack of monitoring and evaluation of performance management systems is due to lack of skills in the department. All these challenges affected the department negatively in terms of improving performance management for the benefit of learners’ education in the province. The study concludes that the implementation of skills development programmes in the Department can spearhead effective service delivery. The government of South Africa needs to channel adequate funding towards skills development, which is imperative in the running of an efficient public service.
- Full Text:
- Date Issued: 2017
Implementing the green city policy in municipal spatial planning : the case of Buffalo City Metropolitan Municipality
- Authors: Dlani, Abongile
- Date: 2016
- Subjects: Climatic changes--South Africa--Eastern Cape City planning--Environmental aspects--South Africa--Eastern Cape Sustainable buildings--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Masters , Administration
- Identifier: http://hdl.handle.net/10353/15583 , vital:40476
- Description: The term “eco-city,” and similar concepts such as “green” and “sustainable” cities, has evolved over time concurrent to the development of the understanding of social change and mankind’s impact on environmental and economic health. With the advent of climate change impacts, modern economies developed the green city policy to create sustainable urban development, low emission, and environmentally friendly cities. In South Africa municipalities, including Buffalo City Metropolitan Municipality (BCMM) have been tasked to develop and implement the green city policy. However, BCMM is yet to develop the green city policy that clearly articulate how the municipality will combat climate change and reduce its GHG omissions in its spatial planning designs.
- Full Text:
- Date Issued: 2016
- Authors: Dlani, Abongile
- Date: 2016
- Subjects: Climatic changes--South Africa--Eastern Cape City planning--Environmental aspects--South Africa--Eastern Cape Sustainable buildings--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Masters , Administration
- Identifier: http://hdl.handle.net/10353/15583 , vital:40476
- Description: The term “eco-city,” and similar concepts such as “green” and “sustainable” cities, has evolved over time concurrent to the development of the understanding of social change and mankind’s impact on environmental and economic health. With the advent of climate change impacts, modern economies developed the green city policy to create sustainable urban development, low emission, and environmentally friendly cities. In South Africa municipalities, including Buffalo City Metropolitan Municipality (BCMM) have been tasked to develop and implement the green city policy. However, BCMM is yet to develop the green city policy that clearly articulate how the municipality will combat climate change and reduce its GHG omissions in its spatial planning designs.
- Full Text:
- Date Issued: 2016
Human resources competencies, employability and career success in South Africa: reflections of a sample of senior human resource practitioners
- Hlatywayo, Clifford Kendrick
- Authors: Hlatywayo, Clifford Kendrick
- Date: 2019
- Subjects: Personnel management Career development
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13474 , vital:39671
- Description: Orientation: The research was a reflection on the careers of senior human resources (HR) personnel registered with the SABPP as master or chartered human resources practitioners. The study identified the human resources competencies in South Africa which are attributed to employability and subsequently career success; the study also tested the applicability of the competency model proposed by the SABPP. Purpose: The study explored human resource competencies, employability and career success in South Africa. It targeted participants registered as master or chartered practitioners with the SABPP. As human resource management is professionalising, there is a need to align the requirements of the profession to what the stakeholders (employers, universities, graduates and professional bodies) require. Without a set baseline for competencies which are instrumental to human resource employability and career success, it becomes challenging to identify human resource shortcomings in the workplace. Method: The study made use of an interpretive orientation. This interpretivist approach was adopted for two reasons – it could provide useful insight to human resource employability and secondly, to gain insight into the experiences of participants. Purposive sampling was used to solicit participants as the researcher decided to select practitioners registered as master or chartered HR professionals with the SABPP. In the study, 35 practitioner interviews were conducted. Thematic analysis was used to analyse data and themes were derived from this. Main findings: The study identified: Volunteering; Work experience; Internships; Networking; Recommendations; Easy access to job market; Extracurricular activities; Resilience; Research; Having the right qualification; Recruitment agencies; Creativity; Further education; Willingness to learn; Attitude; Work ethic; Equity legislation; Work readiness; Passion for the job; Emotional intelligence; Personality; Positive psychology; Critical thinking; Emotional maturity; Behavioural competencies; Emotional intelligence; Technology; Entrepreneurial orientation; Technology and Entrepreneurial orientation as the factors which make one employable. Lack of work experience, Lack of jobs, Expectations of the world of work, Flooded market and No right qualification for HR professionals were identified as factors which make one unemployable. The competencies which are essential for HR employability and career success were identified. The meaning of career success for human resource practitioners was identified as: contribution to strategy. Being entrepreneurial, enjoying what one does, support from organisation, mastering HR competencies, income, v career planning and career were the themes identified to infer the meaning of career success. Areas of dissatisfaction were also identified from practitioners as: being underutilised; lack of a concise career path; always greener ‘on the other side’; monetary dissatisfaction; glass ceiling; and lack of contribution to strategy. After the SABPP model had been introduced, it enhanced organisation efficiency and guidance to HR strategy. It was used by practitioners to meet organisation objectives and to set objectives for personal development; however, in some organisations, the model was yet to be implemented and the public sector was putting in place a framework to be in line with the SABPP competency model. Some had no model in place and thus there was no impact on such organisations’. With regards to the competency model, its applicability to the human resource context and its shortcomings were deliberated upon. Practitioners gave their opinions of the applicability of the SABPP competency model: Model lays a solid foundation for HR as the Model justifies HR to the boardroom; Model covers all essential HR competencies. However, the model was also criticised as it was: too academic, lacked personal characteristics; nothing new here and it is relatively unknown by other practitioners. Practitioners also identified competencies they regarded as key: these were classified as traditional, modern and behavioural. Lastly, practitioners suggested competencies they think must be added into the SABPP competency model: the human touch; work ethic; love for people, passion for the profession, personality, emotional intelligence, attitude, behavioural competencies, positive psychology and arithmetic numeracy were identified as key items to be added. Human resource practitioners were content with the state of the model; the general weakness was the omission of personal attributes which are crucial for effective performance within the HR profession. Contribution: The study is a step towards enhancing sector-specific employability. In attaining employability, the generic skills, which are crucial, have to be cemented by disciplinespecific knowledge. Attaining a mark of 65% and above is a reflection of trainability of a job seeker. The meaning of career success is derived from the areas of dissatisfaction and satisfaction of practitioners. HR practitioners value contribution to strategy and are acknowledged for what they are doing. The legal framework in South Africa hinders career progression. There are 12 traits (networking, positive psychology, interpersonal strength, human touch, work ethic, love for people, passion for the profession, personality, emotional intelligence, arithmetic competency, attitude, behavioural competencies and being vi entrepreneurial) which are essential for effective performance which must be incorporated in the SABPP competency model. From the study, HR must go back to basics, master the basics and in doing so, create a solid foundation for HR ascendancy to the boardroom Managerial implication The implications of the study are synonymous to universities and the HR curriculum, the professional body and the future HR professional. HR graduate employability links labour market requirements to higher education. Higher education offers HR degrees for candidates who are willing to work in HR. The study is a contribution to the global professionalisation of human resource management. South Africa is setting the trend as the SABPP is actively involved in the certification of human resource curricula, setting standards and providing a sound code of ethics.
- Full Text:
- Date Issued: 2019
- Authors: Hlatywayo, Clifford Kendrick
- Date: 2019
- Subjects: Personnel management Career development
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13474 , vital:39671
- Description: Orientation: The research was a reflection on the careers of senior human resources (HR) personnel registered with the SABPP as master or chartered human resources practitioners. The study identified the human resources competencies in South Africa which are attributed to employability and subsequently career success; the study also tested the applicability of the competency model proposed by the SABPP. Purpose: The study explored human resource competencies, employability and career success in South Africa. It targeted participants registered as master or chartered practitioners with the SABPP. As human resource management is professionalising, there is a need to align the requirements of the profession to what the stakeholders (employers, universities, graduates and professional bodies) require. Without a set baseline for competencies which are instrumental to human resource employability and career success, it becomes challenging to identify human resource shortcomings in the workplace. Method: The study made use of an interpretive orientation. This interpretivist approach was adopted for two reasons – it could provide useful insight to human resource employability and secondly, to gain insight into the experiences of participants. Purposive sampling was used to solicit participants as the researcher decided to select practitioners registered as master or chartered HR professionals with the SABPP. In the study, 35 practitioner interviews were conducted. Thematic analysis was used to analyse data and themes were derived from this. Main findings: The study identified: Volunteering; Work experience; Internships; Networking; Recommendations; Easy access to job market; Extracurricular activities; Resilience; Research; Having the right qualification; Recruitment agencies; Creativity; Further education; Willingness to learn; Attitude; Work ethic; Equity legislation; Work readiness; Passion for the job; Emotional intelligence; Personality; Positive psychology; Critical thinking; Emotional maturity; Behavioural competencies; Emotional intelligence; Technology; Entrepreneurial orientation; Technology and Entrepreneurial orientation as the factors which make one employable. Lack of work experience, Lack of jobs, Expectations of the world of work, Flooded market and No right qualification for HR professionals were identified as factors which make one unemployable. The competencies which are essential for HR employability and career success were identified. The meaning of career success for human resource practitioners was identified as: contribution to strategy. Being entrepreneurial, enjoying what one does, support from organisation, mastering HR competencies, income, v career planning and career were the themes identified to infer the meaning of career success. Areas of dissatisfaction were also identified from practitioners as: being underutilised; lack of a concise career path; always greener ‘on the other side’; monetary dissatisfaction; glass ceiling; and lack of contribution to strategy. After the SABPP model had been introduced, it enhanced organisation efficiency and guidance to HR strategy. It was used by practitioners to meet organisation objectives and to set objectives for personal development; however, in some organisations, the model was yet to be implemented and the public sector was putting in place a framework to be in line with the SABPP competency model. Some had no model in place and thus there was no impact on such organisations’. With regards to the competency model, its applicability to the human resource context and its shortcomings were deliberated upon. Practitioners gave their opinions of the applicability of the SABPP competency model: Model lays a solid foundation for HR as the Model justifies HR to the boardroom; Model covers all essential HR competencies. However, the model was also criticised as it was: too academic, lacked personal characteristics; nothing new here and it is relatively unknown by other practitioners. Practitioners also identified competencies they regarded as key: these were classified as traditional, modern and behavioural. Lastly, practitioners suggested competencies they think must be added into the SABPP competency model: the human touch; work ethic; love for people, passion for the profession, personality, emotional intelligence, attitude, behavioural competencies, positive psychology and arithmetic numeracy were identified as key items to be added. Human resource practitioners were content with the state of the model; the general weakness was the omission of personal attributes which are crucial for effective performance within the HR profession. Contribution: The study is a step towards enhancing sector-specific employability. In attaining employability, the generic skills, which are crucial, have to be cemented by disciplinespecific knowledge. Attaining a mark of 65% and above is a reflection of trainability of a job seeker. The meaning of career success is derived from the areas of dissatisfaction and satisfaction of practitioners. HR practitioners value contribution to strategy and are acknowledged for what they are doing. The legal framework in South Africa hinders career progression. There are 12 traits (networking, positive psychology, interpersonal strength, human touch, work ethic, love for people, passion for the profession, personality, emotional intelligence, arithmetic competency, attitude, behavioural competencies and being vi entrepreneurial) which are essential for effective performance which must be incorporated in the SABPP competency model. From the study, HR must go back to basics, master the basics and in doing so, create a solid foundation for HR ascendancy to the boardroom Managerial implication The implications of the study are synonymous to universities and the HR curriculum, the professional body and the future HR professional. HR graduate employability links labour market requirements to higher education. Higher education offers HR degrees for candidates who are willing to work in HR. The study is a contribution to the global professionalisation of human resource management. South Africa is setting the trend as the SABPP is actively involved in the certification of human resource curricula, setting standards and providing a sound code of ethics.
- Full Text:
- Date Issued: 2019
Social entrepreneurship and poverty reduction in South Africa, the case Eastern Cape Province
- Fiseha, Gebregziabher Gebreyseus
- Authors: Fiseha, Gebregziabher Gebreyseus
- Date: 2019
- Subjects: Poverty Alleviation
- Language: English
- Type: Thesis , Doctoral , PhD(Dev)
- Identifier: http://hdl.handle.net/10353/18919 , vital:42998
- Description: Globally, poverty is a major social problem. Billions of people in developing countries, particularly sub-Saharan African countries including South Africa, continue to live in extreme poverty without access to basic needs (food, shelter, clean water and sanitation, health and education).The Eastern Cape Province has the highest number of the poor people in South Africa. The government strategies and policies to address the magnitude of poverty seem unlikely to lift the majority from poverty. Recently, however, social entrepreneurship has been recognized as the most important instrument in addressing the challenges of development (poverty, unemployment and inequality). Hence, this study was conducted to examine the role of social entrepreneurship in poverty reduction in Eastern Cape Province. A mixed research method was employed to achieve this objective. The population of the study targeted social entrepreneurs and their beneficiaries in Eastern Cape Province. The data were collected using semi-structured questionnaire from 265 social entrepreneurs and 120 social entrepreneurship beneficiaries. The participants were selected through purposive sampling technique since the population of social entrepreneurs and social entrepreneurship beneficiaries in the Eastern Cape Province is not well determined. The descriptive statistics and inferential statistics were used to analyze the data. The findings revealed that social entrepreneurship plays a crucial role in poverty reduction in Eastern Cape Province through creating employment opportunities, skill development, availability of goods and services such as financial loans. Therefore, the support for entrepreneurship culture is important for social entrepreneurship growth in order to enhance its contribution to poverty reduction. The study recommends that the government of South Africa and other vi relevant stakeholders should create conducive environment for social entrepreneurs to flourish and grow in the country to reduce poverty significantly. The growth of social entrepreneurship can lead to substantial benefits for the marginalized and vulnerable segments of the society
- Full Text:
- Date Issued: 2019
- Authors: Fiseha, Gebregziabher Gebreyseus
- Date: 2019
- Subjects: Poverty Alleviation
- Language: English
- Type: Thesis , Doctoral , PhD(Dev)
- Identifier: http://hdl.handle.net/10353/18919 , vital:42998
- Description: Globally, poverty is a major social problem. Billions of people in developing countries, particularly sub-Saharan African countries including South Africa, continue to live in extreme poverty without access to basic needs (food, shelter, clean water and sanitation, health and education).The Eastern Cape Province has the highest number of the poor people in South Africa. The government strategies and policies to address the magnitude of poverty seem unlikely to lift the majority from poverty. Recently, however, social entrepreneurship has been recognized as the most important instrument in addressing the challenges of development (poverty, unemployment and inequality). Hence, this study was conducted to examine the role of social entrepreneurship in poverty reduction in Eastern Cape Province. A mixed research method was employed to achieve this objective. The population of the study targeted social entrepreneurs and their beneficiaries in Eastern Cape Province. The data were collected using semi-structured questionnaire from 265 social entrepreneurs and 120 social entrepreneurship beneficiaries. The participants were selected through purposive sampling technique since the population of social entrepreneurs and social entrepreneurship beneficiaries in the Eastern Cape Province is not well determined. The descriptive statistics and inferential statistics were used to analyze the data. The findings revealed that social entrepreneurship plays a crucial role in poverty reduction in Eastern Cape Province through creating employment opportunities, skill development, availability of goods and services such as financial loans. Therefore, the support for entrepreneurship culture is important for social entrepreneurship growth in order to enhance its contribution to poverty reduction. The study recommends that the government of South Africa and other vi relevant stakeholders should create conducive environment for social entrepreneurs to flourish and grow in the country to reduce poverty significantly. The growth of social entrepreneurship can lead to substantial benefits for the marginalized and vulnerable segments of the society
- Full Text:
- Date Issued: 2019
Male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession: A case of a hospital in the Eastern Cape Province of South Africa
- Authors: Chikungwa-Everson , Tarisai
- Date: 2019
- Subjects: Quality of work life Occupational prestige
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13314 , vital:39633
- Description: Orientation: Work and individual pursuit for career development have become critical in modern society. Within this, new forms of work and categories of work have emerged. Given these new forms of work and categories of work, there is a need to understand individual sense-making and experiences of transition. Research Purpose: The study explores male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Motivation of the Study: Calls exist within the extant literature to understand modern forms of work and individual transition. One such area is that of dirty work – classified as any form of work with physical, moral or emotional taint. Little research within an Industrial and Organisational Psychology context exists on dirty work. Research Approach, Design/Method: An interpretivist, qualitative research approach using the exploratory research design was utilised to explore male nurse's occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Narrative analysis was used as a basis for analysis using 27 male nurses working within the Eastern Cape Province of South Africa. Main Findings: Based on the analysis of the 27 participants that took part in the study five main narratives emerged. These included: a) a career in nursing as framed as a recursive discourse; b) the experience of a nurse as oscillating as an agentic prowess and a communal assemblage of continued suspicion; c) striving more agentic domains ahead of communal domains in entering and surviving within dirty work; d) male nurses fulfilling a gendered utility role that female nurses cannot occupy and finally, e) male nurses’ ephemeral intention of being in the nursing profession influenced by the conditions of work. ii Practical/Managerial Implications: Based on the findings of the research, interventions are proposed with ramifications for the individual, organisation and career counselling. Contribution/Value-Add: Based on the findings of the research a theoretical framework of dirty work experiences and meaning of work amongst male nurses is proposed. The framework represents a departure away from traditional career theories espoused in the work of Holland and Super as it illustrates the role of intersectionality and marginality in shaping career development. Further, the proposed framework founded from the findings of the research (though supporting modern career models such as the Systems Theory Framework and the Career Construction Theory) uniquely show drivers towards dirty work, b) the processual work accompanying dirty work involvement and finally, c) the meaning ascribed to dirty work. The study becomes the first within a South African context.
- Full Text:
- Date Issued: 2019
- Authors: Chikungwa-Everson , Tarisai
- Date: 2019
- Subjects: Quality of work life Occupational prestige
- Language: English
- Type: Thesis , Doctoral , PhD (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/13314 , vital:39633
- Description: Orientation: Work and individual pursuit for career development have become critical in modern society. Within this, new forms of work and categories of work have emerged. Given these new forms of work and categories of work, there is a need to understand individual sense-making and experiences of transition. Research Purpose: The study explores male nurses’ occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Motivation of the Study: Calls exist within the extant literature to understand modern forms of work and individual transition. One such area is that of dirty work – classified as any form of work with physical, moral or emotional taint. Little research within an Industrial and Organisational Psychology context exists on dirty work. Research Approach, Design/Method: An interpretivist, qualitative research approach using the exploratory research design was utilised to explore male nurse's occupational experiences and meaning ascribed to dirty work in a female-dominated profession. Narrative analysis was used as a basis for analysis using 27 male nurses working within the Eastern Cape Province of South Africa. Main Findings: Based on the analysis of the 27 participants that took part in the study five main narratives emerged. These included: a) a career in nursing as framed as a recursive discourse; b) the experience of a nurse as oscillating as an agentic prowess and a communal assemblage of continued suspicion; c) striving more agentic domains ahead of communal domains in entering and surviving within dirty work; d) male nurses fulfilling a gendered utility role that female nurses cannot occupy and finally, e) male nurses’ ephemeral intention of being in the nursing profession influenced by the conditions of work. ii Practical/Managerial Implications: Based on the findings of the research, interventions are proposed with ramifications for the individual, organisation and career counselling. Contribution/Value-Add: Based on the findings of the research a theoretical framework of dirty work experiences and meaning of work amongst male nurses is proposed. The framework represents a departure away from traditional career theories espoused in the work of Holland and Super as it illustrates the role of intersectionality and marginality in shaping career development. Further, the proposed framework founded from the findings of the research (though supporting modern career models such as the Systems Theory Framework and the Career Construction Theory) uniquely show drivers towards dirty work, b) the processual work accompanying dirty work involvement and finally, c) the meaning ascribed to dirty work. The study becomes the first within a South African context.
- Full Text:
- Date Issued: 2019
Assessment of the Eastern Cape Provincial Public Service Commission in promoting public service ethics
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
- Date Issued: 2018
- Authors: Butana, Vulikhaya
- Date: 2018
- Subjects: Public administration -- Moral and ethical aspects Civil service ethics Public administration
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/10295 , vital:35391
- Description: After the fall of the apartheid government with discriminatory laws and the rise and dawn of democracy in South Africa (SA), the government had to restructure the Public Service (PS). The creation and development of PS legislations and policies to regulate the PS took place. The PSC in 1999 was developed to monitor and steer the operation of the PS. The main objective of this study is to assess the Public Service Commission (PSC) in promoting the professional and ethical environment in the Public Service (PS). The PSC is an independent and impartial body or institution which is mandated by the Republic of South African Constitution of 1996 (Act No.108 of 1996), Public Service Commission Act and the Public Service Act. Chapter ten of the Constitution gives PSC a mandate to ensure that the egalitarian values and principles governing public administration are maintained by government departments, organizations, parastatals and administrations providing the PS, where in this study focus on the promotion of ethics. The methodology used in this study is qualitative research methodology. The study used desktop research where by a data was collected using books, journal articles, academic papers, online information and media reports. The findings of this study highlighted that non-compliance to rules and regulations, lack of policy implementation, limited financial and human resources are still the major problems facing the South African Public Service (SAPS). However, the study recommends that, the PSC must work closely with government departments, promotion of ethics workshops and conferences. In a nutshell, the PSC could improve by developing and regularly reviewing policies, procedures, practices and institutions influencing ethical conduct in the public service.
- Full Text:
- Date Issued: 2018
A Financial Sustainability Model for the South African Local Government
- Authors: Mhlanga, Shepherd
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape -- Finance Municipal finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/13715 , vital:39699
- Description: Local government financial sustainability leverages a local municipality’s capabilities to conceptualize and implement an array of its developmental programmes. This thesis evaluates the state of the initiatives for bolstering financial sustainability in the increasingly complex contemporary South African local government sphere. The motive of the study was to identify major paradoxes and a local government financial sustainability model that could be extracted and suggested for mitigating such constraints. Using a meta-synthesis as a principal technique in content analysis, findings revealed that major determinants of local government financial sustainability are often linked to the application of the four-step’s processes in strategic cyclical financial sustainability framework and three foundational constructs for financial sustainability management. The four-step’s processes in strategic cyclical financial sustainability framework were found to aid environmental analysis, identification of the sources of revenues and revenue generation, managing the utilization of the generated revenues and monitoring and evaluation. As it emerged from the findings, these positive effects of strategic cyclical financial sustainability framework are often illuminated by three foundational constructs for financial sustainability that leverage financial risk management, governance and leadership. However, in lieu of the application of relevant mitigating strategies, it also emerged from the analysis of the findings that initiatives that bolster financial sustainability may still be constrained by poor analysis and identification of the level of financial sustainability maturity. Other paradoxes were found to be linked to lack of suitable government financing models, poor strategic financial planning and budgeting as well as lack of effective models for managing equity. However, even in the midst of such paradoxes, findings still indicated that the concept of financial sustainability is a notion which is increasingly being emphasized by the South African local government sphere. To leverage municipal financial sustainability, most municipalities were found to use financial sustainability models and methods such as central financial grant system, SALGA’s model for financial sustainability, investment in revenue-generating activities and managing municipal operational efficiency as a driver of cost 4 | P a g e minimisation. However, despite such significant strides, findings still revealed that even with various socio-economic initiatives undertaken to leverage financial sustainability of the South African local government, the state of financial sustainability in the South African local government sphere seems to be at risk as viewed from such issues as compliance, systematic and strategic levels. As it emerged from the findings, this is attributable to the fact that most initiatives for improving financial sustainability in the South African local government are often still constrained by inadequate municipal capacity, limited income-generating activities, deficient local government procurement system and poor leadership and governance. Such findings seem consonant with theoretical findings that signified the major paradoxes of financial sustainability in the contemporary public sector organisations are often associated with poor analysis and identification of the level of financial sustainability maturity, lack of suitable government financing models, poor strategic financial planning and budgeting and lack of effective models for managing equity. Drawing from these findings, it is argued it is critical that the Department of Local Government adopts and applies the local government financial sustainability model akin to the conceptual model suggested in Figure 1. The application of such a model would require integration and use of the four main pillars (strategic financial planning, income diversification, sound financial administration and management, and own income generation) for local government financial sustainability, three foundational constructs (financial risk management, financial governance and financial ethical leadership) for local government financial sustainability, and three foundational nonfinancial constructs (political stability, fiscal and economic stability, forecasting and sensing to mitigate the devastating negative effects of natural calamities and disaster) for local government financial sustainability. It was further argued that all these must be accompanied by measurement of the overall maturity of the financial sustainability of the local municipality using four perspectives (liquidity, resilience, service and fiscal responsibility and public confidence) of local government financial sustainability in conjunction with the five spectrums (at risk, compliance-based, incremental, strategic and systematic) of local government financial sustainability.
- Full Text:
- Date Issued: 2019
- Authors: Mhlanga, Shepherd
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape -- Finance Municipal finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/13715 , vital:39699
- Description: Local government financial sustainability leverages a local municipality’s capabilities to conceptualize and implement an array of its developmental programmes. This thesis evaluates the state of the initiatives for bolstering financial sustainability in the increasingly complex contemporary South African local government sphere. The motive of the study was to identify major paradoxes and a local government financial sustainability model that could be extracted and suggested for mitigating such constraints. Using a meta-synthesis as a principal technique in content analysis, findings revealed that major determinants of local government financial sustainability are often linked to the application of the four-step’s processes in strategic cyclical financial sustainability framework and three foundational constructs for financial sustainability management. The four-step’s processes in strategic cyclical financial sustainability framework were found to aid environmental analysis, identification of the sources of revenues and revenue generation, managing the utilization of the generated revenues and monitoring and evaluation. As it emerged from the findings, these positive effects of strategic cyclical financial sustainability framework are often illuminated by three foundational constructs for financial sustainability that leverage financial risk management, governance and leadership. However, in lieu of the application of relevant mitigating strategies, it also emerged from the analysis of the findings that initiatives that bolster financial sustainability may still be constrained by poor analysis and identification of the level of financial sustainability maturity. Other paradoxes were found to be linked to lack of suitable government financing models, poor strategic financial planning and budgeting as well as lack of effective models for managing equity. However, even in the midst of such paradoxes, findings still indicated that the concept of financial sustainability is a notion which is increasingly being emphasized by the South African local government sphere. To leverage municipal financial sustainability, most municipalities were found to use financial sustainability models and methods such as central financial grant system, SALGA’s model for financial sustainability, investment in revenue-generating activities and managing municipal operational efficiency as a driver of cost 4 | P a g e minimisation. However, despite such significant strides, findings still revealed that even with various socio-economic initiatives undertaken to leverage financial sustainability of the South African local government, the state of financial sustainability in the South African local government sphere seems to be at risk as viewed from such issues as compliance, systematic and strategic levels. As it emerged from the findings, this is attributable to the fact that most initiatives for improving financial sustainability in the South African local government are often still constrained by inadequate municipal capacity, limited income-generating activities, deficient local government procurement system and poor leadership and governance. Such findings seem consonant with theoretical findings that signified the major paradoxes of financial sustainability in the contemporary public sector organisations are often associated with poor analysis and identification of the level of financial sustainability maturity, lack of suitable government financing models, poor strategic financial planning and budgeting and lack of effective models for managing equity. Drawing from these findings, it is argued it is critical that the Department of Local Government adopts and applies the local government financial sustainability model akin to the conceptual model suggested in Figure 1. The application of such a model would require integration and use of the four main pillars (strategic financial planning, income diversification, sound financial administration and management, and own income generation) for local government financial sustainability, three foundational constructs (financial risk management, financial governance and financial ethical leadership) for local government financial sustainability, and three foundational nonfinancial constructs (political stability, fiscal and economic stability, forecasting and sensing to mitigate the devastating negative effects of natural calamities and disaster) for local government financial sustainability. It was further argued that all these must be accompanied by measurement of the overall maturity of the financial sustainability of the local municipality using four perspectives (liquidity, resilience, service and fiscal responsibility and public confidence) of local government financial sustainability in conjunction with the five spectrums (at risk, compliance-based, incremental, strategic and systematic) of local government financial sustainability.
- Full Text:
- Date Issued: 2019
Mobile money adoption: a case study of Zimbaweans residing in South Africa
- Authors: Chimusoro, Anna
- Date: 2019
- Subjects: Mobile commerce Financial institutions
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13326 , vital:39634
- Description: A mobile phone has become an essential tool for both social and economic development in various countries around the world. For Zimbabweans residing in South Africa, a mobile phone is a lifeline to support family and relatives back home through Eco-cash mobile money service. With the assistance of mobile commerce applications, consumers are able to use their devices for financial transactions, taking pictures, videos and accessing social networks. As such, a mobile phone can be used for a myriad of functions other than communication purposes. These innovative technological developments in the telecommunications sector have also empowered businesses to improve on their efficiency and effectiveness. However, the challenge remains for consumers to adopt these innovations. Therefore, the purpose of this study was to determine the factors influencing the adoption of mobile money (Eco-cash) by Zimbabweans residing in South Africa. The study also established if perceived usefulness, perceived ease of use, perceived risk, perceived trust, social influence and facilitating conditions influence the intention to adopt mobile money (Eco-cash). The research adopted the TAM, extended TAM and UTAUT constructs to develop a theoretical model. A quantitative, descriptive research approach was applied to the study. Both primary and secondary sources were utilised in the collection of data. A self-administered questionnaire was distributed to a sample of 377 respondents through convenience and snowballing sampling methods in East London. Statistical Package for Social Sciences (SPSS) version 25 software packages was utilised to analyse the data. Analysis of Variance (ANOVA) and multiple linear regression analysis (MLR) statistical techniques were employed to interpret the findings. The study found significant relationships on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence and user intention. No significant relationship was found between facilitating conditions and user intention. The study recommends that MNOs design mobile money systems that are user-friendly and simple to use. Furthermore, MNOs and mobile money agents can offer value added services to attract more consumers to use their services.
- Full Text:
- Date Issued: 2019
- Authors: Chimusoro, Anna
- Date: 2019
- Subjects: Mobile commerce Financial institutions
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13326 , vital:39634
- Description: A mobile phone has become an essential tool for both social and economic development in various countries around the world. For Zimbabweans residing in South Africa, a mobile phone is a lifeline to support family and relatives back home through Eco-cash mobile money service. With the assistance of mobile commerce applications, consumers are able to use their devices for financial transactions, taking pictures, videos and accessing social networks. As such, a mobile phone can be used for a myriad of functions other than communication purposes. These innovative technological developments in the telecommunications sector have also empowered businesses to improve on their efficiency and effectiveness. However, the challenge remains for consumers to adopt these innovations. Therefore, the purpose of this study was to determine the factors influencing the adoption of mobile money (Eco-cash) by Zimbabweans residing in South Africa. The study also established if perceived usefulness, perceived ease of use, perceived risk, perceived trust, social influence and facilitating conditions influence the intention to adopt mobile money (Eco-cash). The research adopted the TAM, extended TAM and UTAUT constructs to develop a theoretical model. A quantitative, descriptive research approach was applied to the study. Both primary and secondary sources were utilised in the collection of data. A self-administered questionnaire was distributed to a sample of 377 respondents through convenience and snowballing sampling methods in East London. Statistical Package for Social Sciences (SPSS) version 25 software packages was utilised to analyse the data. Analysis of Variance (ANOVA) and multiple linear regression analysis (MLR) statistical techniques were employed to interpret the findings. The study found significant relationships on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence and user intention. No significant relationship was found between facilitating conditions and user intention. The study recommends that MNOs design mobile money systems that are user-friendly and simple to use. Furthermore, MNOs and mobile money agents can offer value added services to attract more consumers to use their services.
- Full Text:
- Date Issued: 2019
The implementation of the back to basics programme by municipalities: a case of Raymond Mhlaba Municipality
- Zengethwa, Noluvuyo Precious
- Authors: Zengethwa, Noluvuyo Precious
- Date: 2020
- Subjects: Leadership Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/18941 , vital:43001
- Description: The aim of the study was to investigate the implementation of the Back-to-Basics (B2B) programme in Raymond Mhlaba Municipality. The study used qualitative research design and data was collected using in-depth interviews. The finding of the study revealed that the municipality was able to sufficiently implement the appropriate B2B programme in the community areas. Moreover, the findings identified corruption and mismanagement of funds, improper understanding of the municipality’s IDP and the roles of different government departments, poor communication skills between the municipality ward councillors and the community members, as well as poor service delivery as some of the challenges faced by Raymond Mhlaba Municipality in implementing the Back-To-Basics programmes. Importantly, in respective community areas, the findings revealed that water crises, empty promises and unrealistic/fake promises are some of the negative impacts the community members experienced during the implementation of the B2B programme, which brought little growth and development to the communities. Besides, the findings revealed that the implementation of this programme created employment opportunities for the unemployed youths in the communities. The study, however, concluded that the municipality is not doing enough in the implementation of B2B programme as many communities still complain of poor service delivery. Hence, for effectiveness in the implementation of B2B programme, it is important that the municipality delegates powers to the ward councillors. Furthermore, municipality management needs to refrain from making empty promises to the communities, they must be honest and deliver qualitative services to communities. However, community members should show signs of appreciation to all municipal activities, as well be supportive and ii show lots of interest and willingness attending the municipality’s manifestoes. Finally, the municipality management should ensure transparency, effective communication with the community members, provision of good service delivery, fulfilment of promises, honesty, proper budgetary allocation and spending, effective monitoring and evaluation of the municipal officials, as well as avoiding of nepotism in awarding tenders for the purpose of achieving a smooth running of the municipality.
- Full Text:
- Date Issued: 2020
- Authors: Zengethwa, Noluvuyo Precious
- Date: 2020
- Subjects: Leadership Management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/18941 , vital:43001
- Description: The aim of the study was to investigate the implementation of the Back-to-Basics (B2B) programme in Raymond Mhlaba Municipality. The study used qualitative research design and data was collected using in-depth interviews. The finding of the study revealed that the municipality was able to sufficiently implement the appropriate B2B programme in the community areas. Moreover, the findings identified corruption and mismanagement of funds, improper understanding of the municipality’s IDP and the roles of different government departments, poor communication skills between the municipality ward councillors and the community members, as well as poor service delivery as some of the challenges faced by Raymond Mhlaba Municipality in implementing the Back-To-Basics programmes. Importantly, in respective community areas, the findings revealed that water crises, empty promises and unrealistic/fake promises are some of the negative impacts the community members experienced during the implementation of the B2B programme, which brought little growth and development to the communities. Besides, the findings revealed that the implementation of this programme created employment opportunities for the unemployed youths in the communities. The study, however, concluded that the municipality is not doing enough in the implementation of B2B programme as many communities still complain of poor service delivery. Hence, for effectiveness in the implementation of B2B programme, it is important that the municipality delegates powers to the ward councillors. Furthermore, municipality management needs to refrain from making empty promises to the communities, they must be honest and deliver qualitative services to communities. However, community members should show signs of appreciation to all municipal activities, as well be supportive and ii show lots of interest and willingness attending the municipality’s manifestoes. Finally, the municipality management should ensure transparency, effective communication with the community members, provision of good service delivery, fulfilment of promises, honesty, proper budgetary allocation and spending, effective monitoring and evaluation of the municipal officials, as well as avoiding of nepotism in awarding tenders for the purpose of achieving a smooth running of the municipality.
- Full Text:
- Date Issued: 2020
Critical Success Factors to Motivate Citizens to Participate in a Public Safety Smart City Project
- Authors: Tuswa, Mbali
- Date: 2020
- Subjects: Information technology -- Security measures City planning
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18974 , vital:43004
- Description: Currently more people reside in urban areas than previously. The population shift from rural to urban results in increased problems with Public Safety. Public Safety initiatives were introduced to address such issues and help reduce the increasing number of urban problems. It is the citizen's responsibility to report the Public Safety issues they observe or experience for authorities to respond quickly in emergency situations, thus maintaining a safer living environment for all citizens. A Public Safety Smart City Project was introduced in the city of East London, South Africa to help improve Public Safety in the city. However, for this to be successful citizens need to contribute by reporting Public Safety issues and suspicious activities. This study is therefore focused on motivational factors to improve citizen participation in a Public Safety Smart City Project. The Design Science Methodology and a mixed method approach guided this research study. Keller’s (2010) Attention, Relevance, Confidence, Satisfaction (ARCS) Theory of Motivation provided the theoretical base for this study. A questionnaire was used to gather data on the motivational factors for participation in a Public Safety Smart City Project. Five Critical Success Factors were developed to motivate citizens to participate in a Public Safety Smart City Project. These Critical Success Factors are: Ensure user satisfaction by providing a toll-free number, Citizens should be able to participate due to their concerns of safety for others, Citizens should be given the opportunity to make a difference in their community, Public Safety initiatives must provide adequate response to citizens and Citizens should be given incentives after participating. The Critical Success Factors were refined and verified through two rounds of expert review. Five factors were identified in the findings as factors that contribute towards motivating citizens participate. These factors include User Satisfaction, Making a difference, Response from Public Safety initiatives, Concern of safety for others and Incentives. The factors were included on the Critical Success Factors
- Full Text:
- Date Issued: 2020
- Authors: Tuswa, Mbali
- Date: 2020
- Subjects: Information technology -- Security measures City planning
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18974 , vital:43004
- Description: Currently more people reside in urban areas than previously. The population shift from rural to urban results in increased problems with Public Safety. Public Safety initiatives were introduced to address such issues and help reduce the increasing number of urban problems. It is the citizen's responsibility to report the Public Safety issues they observe or experience for authorities to respond quickly in emergency situations, thus maintaining a safer living environment for all citizens. A Public Safety Smart City Project was introduced in the city of East London, South Africa to help improve Public Safety in the city. However, for this to be successful citizens need to contribute by reporting Public Safety issues and suspicious activities. This study is therefore focused on motivational factors to improve citizen participation in a Public Safety Smart City Project. The Design Science Methodology and a mixed method approach guided this research study. Keller’s (2010) Attention, Relevance, Confidence, Satisfaction (ARCS) Theory of Motivation provided the theoretical base for this study. A questionnaire was used to gather data on the motivational factors for participation in a Public Safety Smart City Project. Five Critical Success Factors were developed to motivate citizens to participate in a Public Safety Smart City Project. These Critical Success Factors are: Ensure user satisfaction by providing a toll-free number, Citizens should be able to participate due to their concerns of safety for others, Citizens should be given the opportunity to make a difference in their community, Public Safety initiatives must provide adequate response to citizens and Citizens should be given incentives after participating. The Critical Success Factors were refined and verified through two rounds of expert review. Five factors were identified in the findings as factors that contribute towards motivating citizens participate. These factors include User Satisfaction, Making a difference, Response from Public Safety initiatives, Concern of safety for others and Incentives. The factors were included on the Critical Success Factors
- Full Text:
- Date Issued: 2020
The level of awareness and use of risk management techniques by SMEs in the construction industry : a case of King Williams Town and Port Elizabeth
- Authors: Chiliya, William
- Date: 2017
- Subjects: Risk management Construction industry -- Cost control Small business
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8932 , vital:33998
- Description: The purpose of this study was to investigate the level of awareness and use of risk management techniques by SMEs in the construction industry conducting business activities in King William’s Town and Port Elizabeth in the Eastern Cape Province of South Africa. A self-administered questionnaire was used to gather data from 82 SME owners or managers in the construction industry. The statistical Package for Social Sciences (SPSS) was used to analyse data. The Chi-square, cross tabulation and descriptive statistical tests were employed to analyse the data. The results of the study revealed that there is a low level of awareness and use of risk management techniques by SMEs in the construction industry. In addition, the results revealed that SMEs in the construction industry have a positive attitude toward risk management techniques. The results of the study recommend that the government, tertiary institutions, construction industry development board and SME owners or managers in the construction industry should work together to improve the level of awareness and use of risk management techniques.
- Full Text:
- Date Issued: 2017
- Authors: Chiliya, William
- Date: 2017
- Subjects: Risk management Construction industry -- Cost control Small business
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10353/8932 , vital:33998
- Description: The purpose of this study was to investigate the level of awareness and use of risk management techniques by SMEs in the construction industry conducting business activities in King William’s Town and Port Elizabeth in the Eastern Cape Province of South Africa. A self-administered questionnaire was used to gather data from 82 SME owners or managers in the construction industry. The statistical Package for Social Sciences (SPSS) was used to analyse data. The Chi-square, cross tabulation and descriptive statistical tests were employed to analyse the data. The results of the study revealed that there is a low level of awareness and use of risk management techniques by SMEs in the construction industry. In addition, the results revealed that SMEs in the construction industry have a positive attitude toward risk management techniques. The results of the study recommend that the government, tertiary institutions, construction industry development board and SME owners or managers in the construction industry should work together to improve the level of awareness and use of risk management techniques.
- Full Text:
- Date Issued: 2017
An Information Security Policy Compliance Reinforcement and Assessment Framework
- Authors: Gundu, Tapiwa
- Date: 2017
- Subjects: Computer security Information technology -- Security measures Business -- Data processing -- Security measures Computer networks -- Security measures
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/9556 , vital:34445
- Description: The majority of SMEs have adopted the use of information communication and technology (ICT) services. However, this has exposed their systems to new internal and external security vulnerabilities. These SMEs seem more concerned with external threat related vulnerabilities rather than those from internal threats, although researchers and industry are suggesting a substantial proportion of security incidents to be originating from insiders. Internal threat is often addressed by, firstly, a security policy in order to direct activities and, secondly, organisational information security training and awareness programmes. These two approaches aim to ensure that employees are proficient in their roles and that they know how to carry out their responsibilities securely. There has been a significant amount of research conducted to ensure that information security programmes communicate the information security policy effectively and reinforce sound security practice. However, an assessment of the genuine effectiveness of such programmes is seldom carried out. The purposes of this research study were, firstly, to highlight the flaws in assessing behavioural intentions and equating such behavioural intentions with actual behaviours in information security; secondly, to present an information security policy compliance reinforcement and assessment framework which assists in promoting the conversion of intentions into actual behaviours and in assessing the behavioural change. The approach used was based on the Theory of Planned Behaviour, knowledge, attitude and behaviour theory and Deterrence Theory. Expert review and action research methods were used to validate and refine the framework. The action research was rigorously conducted in four iterations at an SME in South Africa and involved 30 participating employees. The main findings of the study revealed that even though employees may have been well trained and are aware of information security good practice, they may be either unable or unwilling to comply with such practice. The findings of the study also revealed that awareness drives which lead to secure behavioural intents are merely a first step in information security compliance. The study found that not all behavioural intentions converted to actual secure behaviours and only 64% converted. However, deterrence using rewards for good behaviour and punishment for undesirable behaviour was able to increase the conversion by 21%.
- Full Text:
- Date Issued: 2017
- Authors: Gundu, Tapiwa
- Date: 2017
- Subjects: Computer security Information technology -- Security measures Business -- Data processing -- Security measures Computer networks -- Security measures
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/9556 , vital:34445
- Description: The majority of SMEs have adopted the use of information communication and technology (ICT) services. However, this has exposed their systems to new internal and external security vulnerabilities. These SMEs seem more concerned with external threat related vulnerabilities rather than those from internal threats, although researchers and industry are suggesting a substantial proportion of security incidents to be originating from insiders. Internal threat is often addressed by, firstly, a security policy in order to direct activities and, secondly, organisational information security training and awareness programmes. These two approaches aim to ensure that employees are proficient in their roles and that they know how to carry out their responsibilities securely. There has been a significant amount of research conducted to ensure that information security programmes communicate the information security policy effectively and reinforce sound security practice. However, an assessment of the genuine effectiveness of such programmes is seldom carried out. The purposes of this research study were, firstly, to highlight the flaws in assessing behavioural intentions and equating such behavioural intentions with actual behaviours in information security; secondly, to present an information security policy compliance reinforcement and assessment framework which assists in promoting the conversion of intentions into actual behaviours and in assessing the behavioural change. The approach used was based on the Theory of Planned Behaviour, knowledge, attitude and behaviour theory and Deterrence Theory. Expert review and action research methods were used to validate and refine the framework. The action research was rigorously conducted in four iterations at an SME in South Africa and involved 30 participating employees. The main findings of the study revealed that even though employees may have been well trained and are aware of information security good practice, they may be either unable or unwilling to comply with such practice. The findings of the study also revealed that awareness drives which lead to secure behavioural intents are merely a first step in information security compliance. The study found that not all behavioural intentions converted to actual secure behaviours and only 64% converted. However, deterrence using rewards for good behaviour and punishment for undesirable behaviour was able to increase the conversion by 21%.
- Full Text:
- Date Issued: 2017
An assessment of e-procurement in the Eastern Cape provincial government
- Myataza, Nosiphendule Mlamli
- Authors: Myataza, Nosiphendule Mlamli
- Date: 2015
- Subjects: Government purchasing -- South Africa -- Eastern Cape Electronic commerce -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD (Public Administration)
- Identifier: http://hdl.handle.net/10353/1601 , vital:27483
- Description: Public procurement is the government activity most vulnerable to corruption. Lack of transparency and accountability are recognised as a major threat to integrity in public procurement. Repeated findings by the Auditor- General(SA) on poor document management and lack of compliance with the Public Finance Management Act ( No1 of 1999) by the SCM units in departments of the Eastern Cape Provincial Administration necessitates the use of e-procurement for purposes of accountability and proper documentation of transactions. The study assessed the current status of e-procurement in the Eastern Cape Provincial government. This entailed an overview of IFMS, identifying its implementation and shortcomings. Also reviewed was implementation of the Logistical Information System ( LOGIS) in the Eastern Cape Provincial Administration (Department of Health) as its e-procurement platform, as well as e-procurement at the Department of Social development and Special Programmes .The status of government suppliers’ internet connectivity was also assessed.
- Full Text:
- Date Issued: 2015
- Authors: Myataza, Nosiphendule Mlamli
- Date: 2015
- Subjects: Government purchasing -- South Africa -- Eastern Cape Electronic commerce -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD (Public Administration)
- Identifier: http://hdl.handle.net/10353/1601 , vital:27483
- Description: Public procurement is the government activity most vulnerable to corruption. Lack of transparency and accountability are recognised as a major threat to integrity in public procurement. Repeated findings by the Auditor- General(SA) on poor document management and lack of compliance with the Public Finance Management Act ( No1 of 1999) by the SCM units in departments of the Eastern Cape Provincial Administration necessitates the use of e-procurement for purposes of accountability and proper documentation of transactions. The study assessed the current status of e-procurement in the Eastern Cape Provincial government. This entailed an overview of IFMS, identifying its implementation and shortcomings. Also reviewed was implementation of the Logistical Information System ( LOGIS) in the Eastern Cape Provincial Administration (Department of Health) as its e-procurement platform, as well as e-procurement at the Department of Social development and Special Programmes .The status of government suppliers’ internet connectivity was also assessed.
- Full Text:
- Date Issued: 2015
The effect of social capital on the performance of Small, Medium and Micro Enterprises (SMMES) in Makana Municipality
- Authors: Klaas, Anesipho
- Date: 2020
- Subjects: Small business Entrepreneurship
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/12373 , vital:39258
- Description: The small, medium and micro-enterprises (SMMEs) are essential drivers to the social and economic growth. These enterprises have an essential role in employment creation and eradication of poverty in South Africa. SMMEs in South Africa are comprised of heterogeneous groups of businesses in various sectors including services, manufacturing and agriculture. This study investigated the effect of social capital on the performance of SMMEs. Thus, the primary objective of the study was is to investigate the impact of social capital on the performance of SMMEs in Makana Municipality, and the secondary objectives were to determine the effect of bonding social capital on the performance of SMMEs and determine the effect of bridging social capital on the performance of SMMEs. This study discovered that all three forms of social capital, namely: bonding, bridging and linking social capital have a positive effect on the performance of SMMEs. In order to collect data, the researcher distributed questionnaires to the sampled SMMEs in the towns within the Makana Municipality. All the questionnaires were completed by the respondents. The researcher did not interfere in this process but helped where necessary. Prior to the distribution of questionnaires, validity and reliability were ensured in order to eliminate problems in the questionnaires. A total of 126 questionnaires were distributed. To scale the responses in the questionnaires, Likert scale was used in this study. The sections in questionnaires were measuring the extent to which social capital contributes to the performance of SMMEs. Of the 126 questionnaires that were distributed, only 98 questionnaires were returned and used in this study. Thus, the response rate was 71% which is high. Because social capital affects the performance of SMMEs, this proves further the need for government to support these businesses. This study made a theoretical contribution to the literature on social capital and its important on the performance of SMMEs. The researcher recommends that all SMMEs across the world consider the effect of social capital on their performance. Given the importance of successful SMMEs in the growth of the country’s economy and, also the role they play in addressing the unemployment problem, it is recommended that all SMMEs consider the positive impact of social capital in their growth.
- Full Text:
- Date Issued: 2020
- Authors: Klaas, Anesipho
- Date: 2020
- Subjects: Small business Entrepreneurship
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/12373 , vital:39258
- Description: The small, medium and micro-enterprises (SMMEs) are essential drivers to the social and economic growth. These enterprises have an essential role in employment creation and eradication of poverty in South Africa. SMMEs in South Africa are comprised of heterogeneous groups of businesses in various sectors including services, manufacturing and agriculture. This study investigated the effect of social capital on the performance of SMMEs. Thus, the primary objective of the study was is to investigate the impact of social capital on the performance of SMMEs in Makana Municipality, and the secondary objectives were to determine the effect of bonding social capital on the performance of SMMEs and determine the effect of bridging social capital on the performance of SMMEs. This study discovered that all three forms of social capital, namely: bonding, bridging and linking social capital have a positive effect on the performance of SMMEs. In order to collect data, the researcher distributed questionnaires to the sampled SMMEs in the towns within the Makana Municipality. All the questionnaires were completed by the respondents. The researcher did not interfere in this process but helped where necessary. Prior to the distribution of questionnaires, validity and reliability were ensured in order to eliminate problems in the questionnaires. A total of 126 questionnaires were distributed. To scale the responses in the questionnaires, Likert scale was used in this study. The sections in questionnaires were measuring the extent to which social capital contributes to the performance of SMMEs. Of the 126 questionnaires that were distributed, only 98 questionnaires were returned and used in this study. Thus, the response rate was 71% which is high. Because social capital affects the performance of SMMEs, this proves further the need for government to support these businesses. This study made a theoretical contribution to the literature on social capital and its important on the performance of SMMEs. The researcher recommends that all SMMEs across the world consider the effect of social capital on their performance. Given the importance of successful SMMEs in the growth of the country’s economy and, also the role they play in addressing the unemployment problem, it is recommended that all SMMEs consider the positive impact of social capital in their growth.
- Full Text:
- Date Issued: 2020
An assessment on the implementation of the fire brigade services act 99 of 1987 : the case of Nkonkobe and Nxuba Local Municipalities in the Eastern Cape Province
- Authors: Ramothwala, ME
- Date: 2016
- Subjects: Emergency management Fire prevention--Law and legislation
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/16002 , vital:40581
- Description: The Fire Brigade Services Act is a piece of legislation that guides organizations responsible for the establishment, management and implementation of fire prevention, firefighting, rescue of victims, training of officers and other emergency related activities. In light of how important life is and how difficult it is to lose our loved ones, crops and animals etc. The purpose of this study was to conduct a research and do an assessment of the implementation of the Fire Brigade Services Act 99 of 1987 (The case of Nkonkobe and Nxuba Municipalities in the Eastern Cape Province). The Fire Brigade Services Act operate in a specialised atmosphere. The complication of the interpretation of this legislation makes it difficult for the organizations to implement this piece of legislation successfully. This is exacerbated by the requirement of specialised equipment and machineries of which an exorbitant amount of money is required to procure, service and maintain those items. This propels the necessity of the organizations to plan, organise, direct, co-ordinate, control and evaluate proper management, effective and efficient implementation of this piece of legislation. The impact of the proper management, effective and efficient implementation of this act will be lifesaving. We all want to save our lives and fight for survival. The more we practice our skills and techniques to prevent, fight fires and rescue victims, the longer we can live. This study revealed that the implementation of Fire Brigade Services Act in the area of Nkonkobe and Nxuba situated at the Amathole District Municipality in the Eastern Cape Province is dramatically poor, with the resultant loss of lives and property. The Amatole District Municipality and the two above mentioned municipalities should develop a strategy to ensure effective and efficient implementation of the Fire Brigade Services Act as per the recommendation of this study. It should be noted that the organogram plays a major role in any organisation. It is a point of departure and once the organisation fails to create a proper structure, it is likely to be affect the performance of staff poorly.
- Full Text:
- Date Issued: 2016
- Authors: Ramothwala, ME
- Date: 2016
- Subjects: Emergency management Fire prevention--Law and legislation
- Language: English
- Type: Thesis , Masters , Public Administration
- Identifier: http://hdl.handle.net/10353/16002 , vital:40581
- Description: The Fire Brigade Services Act is a piece of legislation that guides organizations responsible for the establishment, management and implementation of fire prevention, firefighting, rescue of victims, training of officers and other emergency related activities. In light of how important life is and how difficult it is to lose our loved ones, crops and animals etc. The purpose of this study was to conduct a research and do an assessment of the implementation of the Fire Brigade Services Act 99 of 1987 (The case of Nkonkobe and Nxuba Municipalities in the Eastern Cape Province). The Fire Brigade Services Act operate in a specialised atmosphere. The complication of the interpretation of this legislation makes it difficult for the organizations to implement this piece of legislation successfully. This is exacerbated by the requirement of specialised equipment and machineries of which an exorbitant amount of money is required to procure, service and maintain those items. This propels the necessity of the organizations to plan, organise, direct, co-ordinate, control and evaluate proper management, effective and efficient implementation of this piece of legislation. The impact of the proper management, effective and efficient implementation of this act will be lifesaving. We all want to save our lives and fight for survival. The more we practice our skills and techniques to prevent, fight fires and rescue victims, the longer we can live. This study revealed that the implementation of Fire Brigade Services Act in the area of Nkonkobe and Nxuba situated at the Amathole District Municipality in the Eastern Cape Province is dramatically poor, with the resultant loss of lives and property. The Amatole District Municipality and the two above mentioned municipalities should develop a strategy to ensure effective and efficient implementation of the Fire Brigade Services Act as per the recommendation of this study. It should be noted that the organogram plays a major role in any organisation. It is a point of departure and once the organisation fails to create a proper structure, it is likely to be affect the performance of staff poorly.
- Full Text:
- Date Issued: 2016
An assessment of the role of leadership in the successful implementation of performance management : a case of the Eastern Cape district municipalities
- Authors: Dweba, Zandisile Moses
- Date: 2016
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/12183 , vital:39194
- Description: At the core of this study is the quest to understand the role leaders play in the successful implementation of performance management in the Eastern Cape municipalities, in the Republic of South Africa. Among the triggers for the study, was the Auditor-General’s lamentation that leaders did not set the correct tone by implementing sound performance management processes, evaluating and monitoring performance in the South African municipalities. He attributed this failure, inter alia, to the lack of employees’ and leadership commitment to the sound implementation of performance management. In an attempt to gain a deeper understanding and possibly respond to the Auditor-Generals’ concern, the researcher sought: To assess the role of leadership and ascertain the extent to which the identified leadership roles were demonstrated in the successful implementation of performance management in the Eastern Cape District Municipalities. Following a review of literature and the conducting of a mixed-methods, empirical study, numerous revelations and findings were made, among which were that, the literature on the leadership-performance link continued to be fragmented and lacking in uniformly defining the concepts, let alone the link between leadership and performance. Because of the multi-dimensionality and the multi-faceted nature of the leadership concept, there still existed a need for more detailed studies on the nature of the leadership-performance link. The eight roles of innovator, broker, producer, director, coordinator, monitor, facilitator and mentor suggested by Quinn, do not provide an exhaustive list of roles, although they provide a starting point on which leader capacitation could be anchored. Whilst the respondents had overwhelmingly affirmed that leaders played the requisite roles in their municipalities, concerns were expressed on deficient leadership competence, poor screening of new leadership entrants, and party political allegiance which was perceived to, at times, cloud their roles. Following a review of literature and past research, numerous studies were uncovered, on the leadership-performance link, which appeared to need consolidation, synthesis and refinement, with a view to sifting and isolating areas that might be of benefit to the implementation of performance management in the Eastern Cape municipalities.
- Full Text:
- Date Issued: 2016
- Authors: Dweba, Zandisile Moses
- Date: 2016
- Subjects: Municipal government -- South Africa -- Eastern Cape Public administration -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/12183 , vital:39194
- Description: At the core of this study is the quest to understand the role leaders play in the successful implementation of performance management in the Eastern Cape municipalities, in the Republic of South Africa. Among the triggers for the study, was the Auditor-General’s lamentation that leaders did not set the correct tone by implementing sound performance management processes, evaluating and monitoring performance in the South African municipalities. He attributed this failure, inter alia, to the lack of employees’ and leadership commitment to the sound implementation of performance management. In an attempt to gain a deeper understanding and possibly respond to the Auditor-Generals’ concern, the researcher sought: To assess the role of leadership and ascertain the extent to which the identified leadership roles were demonstrated in the successful implementation of performance management in the Eastern Cape District Municipalities. Following a review of literature and the conducting of a mixed-methods, empirical study, numerous revelations and findings were made, among which were that, the literature on the leadership-performance link continued to be fragmented and lacking in uniformly defining the concepts, let alone the link between leadership and performance. Because of the multi-dimensionality and the multi-faceted nature of the leadership concept, there still existed a need for more detailed studies on the nature of the leadership-performance link. The eight roles of innovator, broker, producer, director, coordinator, monitor, facilitator and mentor suggested by Quinn, do not provide an exhaustive list of roles, although they provide a starting point on which leader capacitation could be anchored. Whilst the respondents had overwhelmingly affirmed that leaders played the requisite roles in their municipalities, concerns were expressed on deficient leadership competence, poor screening of new leadership entrants, and party political allegiance which was perceived to, at times, cloud their roles. Following a review of literature and past research, numerous studies were uncovered, on the leadership-performance link, which appeared to need consolidation, synthesis and refinement, with a view to sifting and isolating areas that might be of benefit to the implementation of performance management in the Eastern Cape municipalities.
- Full Text:
- Date Issued: 2016
Coping as a moderator between work-family conflict and psychological well-being among academic employees at the University of Fort Hare, South Africa
- Authors: Samkange, Victoria
- Date: 2019
- Subjects: Work and family -- South Africa -- Eastern Cape -- Psychological aspect Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12524 , vital:39271
- Description: The effects of changing academic environments at universities have attracted considerable research attraction on the psychological well-being of academics. The growing number of students entering tertiary education, the increase of emphasis on research, and higher quality learning this puts pressure on the academics leading to psychological distress. This study investigated the relationship that exists between work family conflict and psychological well-being among academic staff at the University of Fort Hare in the Eastern Cape in South Africa. The main aim of this study was to investigate the moderating role of the use of coping strategies as a moderator of the relationship between work-family conflict among the academic staff at the university of Fort Hare. A quantitative research design was adopted in conducting this study. Data was collected using a self-administered questionnaire to academics from all faculties within the university of Fort Hare. The respondents were selected using simple random sampling method, from 350 academic staff members a sample size of 184 respondents was used in this study. Five-point Likert scale was used to measure the responses. Data analysis methods used include descriptive statistics, one sample statistic test, Chi-square tests and independent t-test. The validity and reliability of the research instrument and the findings were assured through pilot study and Cronbach alpha reliability test. The results indicate that the use of coping strategies moderates the relationship between work family conflict and psychological well-being. Recommendations to reduce work family conflict and promoting psychological well-being among academic staff were also discussed in this study.
- Full Text:
- Date Issued: 2019
- Authors: Samkange, Victoria
- Date: 2019
- Subjects: Work and family -- South Africa -- Eastern Cape -- Psychological aspect Job stress -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Industrial Psychology)
- Identifier: http://hdl.handle.net/10353/12524 , vital:39271
- Description: The effects of changing academic environments at universities have attracted considerable research attraction on the psychological well-being of academics. The growing number of students entering tertiary education, the increase of emphasis on research, and higher quality learning this puts pressure on the academics leading to psychological distress. This study investigated the relationship that exists between work family conflict and psychological well-being among academic staff at the University of Fort Hare in the Eastern Cape in South Africa. The main aim of this study was to investigate the moderating role of the use of coping strategies as a moderator of the relationship between work-family conflict among the academic staff at the university of Fort Hare. A quantitative research design was adopted in conducting this study. Data was collected using a self-administered questionnaire to academics from all faculties within the university of Fort Hare. The respondents were selected using simple random sampling method, from 350 academic staff members a sample size of 184 respondents was used in this study. Five-point Likert scale was used to measure the responses. Data analysis methods used include descriptive statistics, one sample statistic test, Chi-square tests and independent t-test. The validity and reliability of the research instrument and the findings were assured through pilot study and Cronbach alpha reliability test. The results indicate that the use of coping strategies moderates the relationship between work family conflict and psychological well-being. Recommendations to reduce work family conflict and promoting psychological well-being among academic staff were also discussed in this study.
- Full Text:
- Date Issued: 2019