https://commons.ufh.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 Integrating customer requirements in the design of service processes in South African motor dealership https://commons.ufh.ac.za/vital/access/manager/Repository/vital:10837 Wed 12 May 2021 20:02:19 SAST ]]> An evaluation of policies for attaining excellence in service delivery in the Port Elizabeth municipality https://commons.ufh.ac.za/vital/access/manager/Repository/vital:10777 Thu 13 May 2021 03:56:33 SAST ]]>